Troubleshooting And Using Online Support - NETGEAR UTM25-100NAS - Prosecure Utm Appliance 25U No Sub Included Reference Manual

Troubleshooting and Using Online Support

This chapter provides troubleshooting tips and information for the UTM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the common
problems listed, go to the section indicated.
• Is the UTM on?
Go to "Basic Functioning" on page
• Have I connected the UTM correctly?
Go to "Basic Functioning" on page
• I cannot access the UTM's Web Management Interface.
Go to "Troubleshooting the Web Management Interface" on page
• A time-out occurs.
Go to "When You Enter a URL or IP Address a Time-out Error Occurs" on page
• I cannot access the Internet or the LAN.
"Troubleshooting the ISP Connection" on page
• I have problems with the LAN connection.
Go to "Troubleshooting a TCP/IP Network Using a Ping Utility" on page
• I want to clear the configuration and start over again.
Go to "Restoring the Default Configuration and Password" on page
• The date or time is not correct.
Go to "Problems with Date and Time" on page
• I need help from NETGEAR.
Go to "Using Online Support" on page
Note: The UTM's diagnostic tools are explained in
page 11-43.
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Chapter 12
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"Using Diagnostics Utilities" on
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