Lan Or Wan Port Leds Not On; Troubleshoot The Web Management Interface - NETGEAR UTM9S Reference Manual
Prosecure unified threat management (utm) appliance
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Also See for UTM9S:
- Quick start manual (16 pages) ,
- Integration manual (8 pages) ,
- Installation manual (2 pages)
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If the error persists, you might have a hardware problem and should contact NETGEAR
technical support.
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is
made, check the following:
•
Make sure that the Ethernet cable connections are secure at the UTM and at the hub,
router, or workstation.
•
Make sure that power is turned on to the connected hub, router, or workstation.
•
Be sure that you are using the correct cables:
When connecting the UTM's WAN ports to one or two devices that provide the Internet
connections, use the cables that are supplied with the devices. These cables could be
standard straight-through Ethernet cables or Ethernet crossover cables.
Troubleshoot the Web Management Interface
If you cannot access the UTM's web management interface from a PC on your local
network, check the following:
•
Check the Ethernet connection between the PC and the UTM as described in the
previous section
•
Make sure that your PC's IP address is on the same subnet as the UTM. If you are using
the recommended addressing scheme, your PC's address should be in the range of
192.168.1.2 to 192.168.1.254.
Note:
If your PC's IP address is shown as 169.254.x.x:
Windows and Mac operating systems generate and assign an IP
address if the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the PC to the
UTM and reboot your PC.
•
If your UTM's IP address has been changed and you do not know the current IP address,
reset the UTM's configuration to factory default settings. This sets the UTM's IP address
to 192.168.1.1. This procedure is explained in
Password
on page 498.
Tip:
If you do not want to revert to the factory default settings and lose your
configuration settings, you can reboot the UTM and use a sniffer to
capture packets sent during the reboot. Look at the ARP packets to
locate the UTM's LAN interface address.
ProSecure Unified Threat Management (UTM) Appliance
(LAN or WAN Port LEDs Not
Troubleshooting and Using Online Support
On).
Restore the Default Configuration and
493
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Troubleshooting
