Introduction; Error Messages - Xerox 5400N - Phaser B/W Laser Printer Service Quick Reference Manual

Introduction

The Control Panel displays error information when sensors report problems with trays
or consumables, open covers, jams, system failures or other operating problems. Error
codes are usually specific: the word string or code has a special meaning, which
makes it important that service and users record errors exactly. Error codes are listed
in this section with Repair Analysis Procedures (RAPs) that outline corrective actions
that should resolve the error or conflict.
If an error is not visible on the Control Panel, fault history may be accessed one of
three ways:
1. Print (if possible) the Fault History from the Control Panel's Print Menu.
2. View fault history in the Control Panel using Print Menu, Display Faults. When
the [3] key is pressed, the first fault will be displayed. Continue to press the [3] key
to view the entire fault history. It will read as follows:
Log Entry #1
<error code> <page count>
3. If the printer has a TCP/IP address and is connected to a network, view the
printer's web page using a web browser. Enter the printer's IP address as the URL.
Select the "Troubleshoot" link and fault history will be displayed.
To troubleshoot functional or performance problems (e.g. — failure to power up) and
print-quality problems, refer to Troubleshooting on page 107.

Error messages

The Control Panel displays error codes when it encounters certain system failures or
anomalies otherwise undetected by the user. These error codes are discussed in this
section. When an error code first occurs, cycle power on the printer to see if the error
recurs.
28 Phaser 5400 Laser Printer Service Guide