Rap 55 - Xerox 5400N - Phaser B/W Laser Printer Service Quick Reference Manual

Table 30 Error Code E2-1: Paper Jam Troubleshooting Procedure (cont'd.)
Step Actions and Questions
7 BOTTOM PLATE INSPECTION
1. Remove Tray 1 and remove all paper.
2. Open the printer Top Cover, remove the Print
Cartridge and extend the MBF to the paper load
position.
3. Insert the Tray Assembly into the printer and observe
the bottom plate.
Is the bottom plate raised?
Tray 1 FEED ROLLER TEST
8
1. Close the MBF.
2. Reinstall the Print Cartridge.
3. Close the Top Cover.
4. Remove Tray 1.
5. Enter Diagnostics mode.
6. From the Main Menu, select Component Test / Main
Motor / press [4] to start test.
7. While the Main Motor is running, select Component
Test / Tray 1 Feed Sol / press [4] to test.
Note: It may be necessary to press [4] several times
to observe the rollers.
8. Observe the Tray 1 Feed Rollers.
Do the Feed Rollers rotate one complete
revolution?
RETARD CHUTE ASSEMBLY INSPECTION
9
1. Remove the Retard Chute Assembly [RRP 3.1,
page 273].
2. Inspect the retard holder and retard arm for damage.
Is the Retard Chute Assembly OK?
10 RETARD CHUTE / RETARD HOLDER
REPLACEMENT
Replace the Retard Chute Assembly [RRP 3.1,
page 273] or the Tray 1 Retard Holder Assembly
[RRP 2.11,
Does the problem persist?
SUSPECT COMPONENTS
11
The following printer components and areas are
associated with this specific problem. One or more of
these components or areas may have failed partially or
completely. If you cannot isolate this problem using the
steps in this Repair Analysis Procedure, replace each
component or troubleshoot each area listed below, one
at a time, until you isolate and solve the problem.
Wiring and connectors linking the components
I
62
page 272] as necessary.
Yes
Go to
Step 8.
Go to
Step 9.
Go to

RAP 55,

page
Go to
RAP 56,
page
Phaser 5400 Laser Printer Service Guide
No
Replace the
tray
assembly.
Go to
Step 10.
Go to
Step 10.
145.
Problem
solved.
147.