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Xerox Phaser 5500 Maintenance Manual

Laser printer paper jams cleaning
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Download this manual See also: Maintenance, User Manual

Paper Jams

This topic includes:
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"Jam at A" on page 4-4
"Jam at B" on page 4-5
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"Jam at B and C" on page 4-8
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"Jam at C" on page 4-12
"Jam at D" on page 4-14
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"Jam at D and A" on page 4-15
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"Jam at E" on page 4-18
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"Jam at F" on page 4-21
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"Jam at G" on page 4-22
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"Jam at H" on page 4-24
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"Paper Size Jam in Trays 2-5" on page 4-28
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"Paper Size Jam in Tray 6" on page 4-30
"Jam at Tray 2, 3, 4, or 5" on page 4-33
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"Jam at Tray 1 (MPT)" on page 4-35
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"Jam at Tray 6" on page 4-50
E
A
D
B
C
Copyright © 2004 Xerox Corporation. All Rights Reserved.
5500-070
4-3
Phaser® 5500 Laser Printer
G
F
5500-208
H

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Summary of Contents for Xerox Phaser 5500

  • Page 1: Table Of Contents

    "Jam at Tray 3 and Door B" on page 4-41 ■ ■ "Jam at Tray 4 or 5 and Door C" on page 4-46 ■ "Jam at Tray 6" on page 4-50 5500-208 5500-070 Copyright © 2004 Xerox Corporation. All Rights Reserved.

  • Page 2: Jam At A

    Paper Jams Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support. Jam at A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot.

  • Page 3: Jam At B

    Paper Jams Close Door A. 5500-003 Jam at B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 Phaser® 5500 Laser Printer...
  • Page 4 Paper Jams Open Door B. 5500-004 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-005 Phaser® 5500 Laser Printer...
  • Page 5 Paper Jams Close Door B. 5500-006 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-231 Phaser® 5500 Laser Printer...

  • Page 6: Jam At B And C

    Paper Jams Jam at B and C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 Open Door B. 5500-004 Phaser® 5500 Laser Printer...
  • Page 7 Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-005 Close Door B. 5500-006 Phaser® 5500 Laser Printer...
  • Page 8 Paper Jams Open Door C. 5500-007 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-008 Phaser® 5500 Laser Printer 4-10...
  • Page 9 Paper Jams Close Door C. 5500-009 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-231 Phaser® 5500 Laser Printer 4-11...

  • Page 10: Jam At C

    Paper Jams Jam at C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 Open Door C. 5500-007 Phaser® 5500 Laser Printer 4-12...
  • Page 11 Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-008 Close Door C. 5500-009 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-231 Phaser® 5500 Laser Printer 4-13...

  • Page 12: Jam At D

    Paper Jams Jam at D Follow these steps to clear the jam. Open Door D. 5500-027 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-028 Phaser® 5500 Laser Printer 4-14...

  • Page 13: Jam At D And A

    Paper Jams Close Door D. 5500-029 Jam at D and A Follow these steps to clear the jam. Open Door D. 5500-027 Phaser® 5500 Laser Printer 4-15...
  • Page 14 Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-028 Close Door D. 5500-029 Phaser® 5500 Laser Printer 4-16...
  • Page 15 Paper Jams Open Door A. Warning Use caution; some components inside Door A may be hot. 5500-001 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-002 Phaser®...

  • Page 16: Jam At E

    Paper Jams Close Door A. 5500-003 Jam at E Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. Open Door A. 5500-001 Phaser® 5500 Laser Printer 4-18...
  • Page 17 Paper Jams Open Door E. 5500-010 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-011 Phaser® 5500 Laser Printer 4-19...
  • Page 18 Paper Jams Close Door E. 5500-012 Close Door A. 5500-003 Phaser® 5500 Laser Printer 4-20...

  • Page 19: Jam At F

    Paper Jams Jam at F Follow these steps to clear the jam. Open Door F. 5500-013 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-014 5500-273 Phaser® 5500 Laser Printer 4-21...

  • Page 20: Jam At G

    Paper Jams Close Door F. 5500-015 Jam at G Follow these steps to clear the jam. On the front panel of the printer, press the i button to view information about the front panel message. If visible, pull the jammed paper out of the stacker upper tray. 5500-205 Phaser®...
  • Page 21 Paper Jams Open Door G. 5500-186 Depending on the instructions shown on the front panel, open handle 2a, handle 2b, or handle 3 as shown on the instruction labels. Note If the stapler is in the way, slide the stapler toward you then to the right. If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed.

  • Page 22: Jam At H

    Paper Jams Jam at H Follow these steps to clear the jam. Lift Door H. 5500-270 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-202 Close Door H. 5500-271 Phaser® 5500 Laser Printer 4-24...

  • Page 23: Jam At The Stacker Upper Tray

    Paper Jams Jam at the Stacker Upper Tray Follow these steps to clear the jam. Pull the jammed paper out of the stacker upper tray. Open Door G. 5500-025 Close Door G. 5500-018 Phaser® 5500 Laser Printer 4-25...

  • Page 24: Paper Size Jam In Tray 1 (Mpt)

    Paper Jams Paper Size Jam in Tray 1 (MPT) Follow these steps to clear the paper size jam in Tray 1. Verify that the width guides are pressed against the paper. 5500-220 If the paper size and type shown on the front panel match the size and type of the paper in the tray, press the OK button.
  • Page 25 Paper Jams Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. 5500-002 Close Door A. 5500-003 Phaser® 5500 Laser Printer 4-27...

  • Page 26: Paper Size Jam In Trays

    Paper Jams Paper Size Jam in Trays 2-5 Follow these steps to clear the paper size jam in Trays 2-5. Pull out the tray specified on the front panel. 5500-030 Verify that the length and width guides are pressed against the paper. 5500-064 5500-063 Push the tray completely into the printer.
  • Page 27 Paper Jams Specify the size of the paper by doing the following: In the front panel menus, select Printer Setup, then press the OK button. Select Paper Handling Setup, then press the OK button. Select Tray [2 - 5] Setup, then press the OK button. Select Auto Sensed, Custom, or a listed paper size, then press the OK button.

  • Page 28: Paper Size Jam In Tray 6

    Paper Jams Close Door A. 5500-003 Paper Size Jam in Tray 6 Follow these steps to clear the paper size jam in Tray 6. Pull out Tray 6. 5500-239 Phaser® 5500 Laser Printer 4-30...
  • Page 29 Paper Jams Verify that the length and width guides are set correctly Note The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper. 8.5" 5500-240 Push the tray completely into the printer. 5500-115 Specify the size of the paper by doing the following: In the front panel menus, select Printer Setup, then press the OK button.
  • Page 30 Paper Jams Open Door A. Warning Use caution; some components inside Door A may be hot. 5500-001 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-002 Phaser®...

  • Page 31: Jam At Tray 2, 3, 4, Or 5

    Paper Jams Close Door A. 5500-003 Jam at Tray 2, 3, 4, or 5 Follow these steps to clear the jam. Pull the tray specified on the front panel completely out of the printer. 5500-210 Phaser® 5500 Laser Printer 4-33...
  • Page 32 Paper Jams Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-214 Remove crumpled paper from the tray. 5500-031 Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper.

  • Page 33: Jam At Tray 1 (Mpt)

    Paper Jams Insert the tray and push it completely into the printer. 5500-216 Jam at Tray 1 (MPT) Follow these steps to clear the jam. Open Door A. 5500-001 Phaser® 5500 Laser Printer 4-35...
  • Page 34 Paper Jams Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-002 Remove jammed or crumpled paper from Tray 1 (MPT), then close the tray. 5500-048 Phaser®...

  • Page 35: Jam At Tray 2 And Door A

    Paper Jams Close Door A. 5500-003 Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5500-220 Jam at Tray 2 and Door A Follow these steps to clear the jam. Warning Use caution;...
  • Page 36 Paper Jams Open Door A. 5500-001 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-002 Phaser® 5500 Laser Printer 4-38...
  • Page 37 Paper Jams Close Door A. 5500-003 Pull Tray 2 completely out of the printer. 5500-210 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-214 Phaser® 5500 Laser Printer 4-39...
  • Page 38 Paper Jams Remove crumpled paper from the tray. 5500-031 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5500-064 5500-063 Phaser® 5500 Laser Printer 4-40...

  • Page 39: Jam At Tray 3 And Door B

    Paper Jams Insert the tray and push it completely into the printer. 5500-216 Jam at Tray 3 and Door B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 Phaser®...
  • Page 40 Paper Jams Open Door B. 5500-004 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-005 Phaser® 5500 Laser Printer 4-42...
  • Page 41 Paper Jams Close Door B. 5500-006 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-231 Phaser® 5500 Laser Printer 4-43...
  • Page 42 Paper Jams Pull Tray 3 completely out of the printer. 5500-211 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-215 Remove crumpled paper from the tray. 5500-250 Phaser® 5500 Laser Printer 4-44...
  • Page 43 Paper Jams Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5500-064 5500-063 Insert the tray and push it completely into the printer. 5500-217 Phaser® 5500 Laser Printer 4-45...

  • Page 44: Jam At Tray 4 Or 5 And Door C

    Paper Jams Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-230 Open Door C. 5500-007 Phaser® 5500 Laser Printer 4-46...
  • Page 45 Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-008 Close Door C. 5500-009 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-231 Phaser® 5500 Laser Printer 4-47...
  • Page 46 Paper Jams Pull the tray specified on the front panel completely out of the printer. 5500-212 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-051 Remove crumpled paper from the tray. 5500-250 Phaser® 5500 Laser Printer 4-48...
  • Page 47 Paper Jams Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5500-063 5500-064 Insert the tray and push it completely into the printer. 5500-216 Phaser® 5500 Laser Printer 4-49...

  • Page 48: Jam At Tray 6

    Paper Jams Jam at Tray 6 Follow these steps to clear the jam. If Tray 1 is open, remove the paper from the tray and close it. 5500-221 Slide the Tray 6 Feeder away from the printer. 5500-230 Phaser® 5500 Laser Printer 4-50...
  • Page 49 Paper Jams Open Door J and lift the access handle. 5500-232 5500-234 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-235 Phaser® 5500 Laser Printer 4-51...
  • Page 50 Paper Jams Close the jam access handle and close Door J. 5500-236 5500-237 Slide the Tray 6 Feeder firmly against the printer. 5500-231 Phaser® 5500 Laser Printer 4-52...

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