Table 35 Error Code E4: Exit Jam Troubleshooting Procedure - Xerox 5400N - Phaser B/W Laser Printer Service Quick Reference Manual

RAP 15 Error Code E4-0:
There is a paper jam at the Exit Sensor.
Table 35 Error Code E4: Exit Jam Troubleshooting Procedure
Step Actions and Questions
1 PAPER PATH INSPECTION AND TEST PRINTS
1. Inspect the paper path for paper, debris or foreign
material causing an obstruction.
2. Enter Diagnostics mode.
3. From the Main Menu, select Test Print / Print Pattern /
press [4] to start printing test pages, [0] to stop.
4. Run 25 test prints from Tray 1.
When the E4 Exit Jam error code is displayed, is
there paper on the Exit Sensor?
2 EXIT SENSOR TEST
1. Enter Diagnostics mode.
2. From the Main Menu, select Component Test / Sensor
Input / press [4] to start, [0] to stop.
3. Actuate and deactuate the Exit Sensor while
observing the LCD.
Does the LCD counter increment each time you
press and release the actuator?
3 Does the printer have the Duplex option
installed?
4 REAR COVER EXIT & PINCH ROLLERS CHECK
1. Enter Diagnostics mode.
2. From the Main Menu, select Component Test / Main
Motor / press [4] to start motor, [0] to stop.
Do the Exit Rollers and Pinch Rollers on the Rear
Cover rotate smoothly?
5 EXIT & FUSER DRIVE GEAR CHECK
1. Remove the Left Side Cover [RRP 1.1,
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Main
Motor / press [4] to start motor, [0] to stop.
4. Observe the Exit and Fuser Drive Gears.
Do the gears rotate smoothly?
RERUN TEST PRINTS
6
1. Enter Diagnostics mode.
2. From the Main Menu, select Test Print / Print Pattern /
press [4] to start test pages, [0] to stop.
Does the Error Code reappear?
FUSER INSPECTION
7
Inspect the Fuser Assembly for obstructions or
contamination.
Is the Fuser Assembly clean and fee of
obstructions?
72
Exit Jam Open
Rear and Top Cover
Yes
Go to
Step 3.
Replace the
Print Engine
Controller
Board
[RRP 8.5,
page
Go to
Step 8.
Go to
Step 6.
Replace
Rear Cover
page 250].
Assembly
[RRP 1.9,
page
Go to
Step 7.
Check the
Exit
Assembly.
Clean or
replace as
necessary.
Phaser 5400 Laser Printer Service Guide
No
Go to
Step 2.
Go to
RAP 67,
page 170.
310].
Go to
Step 4.
Go to
Step 5.
Replace the
Fuser
Assembly
[RRP 5.1,
258. page 288].
Problem
solved.
Clean or
replace the
Fuser
Assembly
[RRP 5.1,
page 288].