Troubleshooting The System Hardware - Cisco WAE-674-K9 - Wide Area Application Engine 674 Hardware Installation Manual

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify
some common problems that might occur with your Wide Area Application
Engine (WAE).
This chapter contains the following sections:
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Use the information in this chapter to determine whether a problem originates
with the hardware or the software. For further assistance, contact your customer
service representative.
The WAAS software does not support the use of a keyboard or mouse
Note
(Personal System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and WAAS
software troubleshooting. However, the keyboard and mouse are supported by the
BIOS for power-on self-test (POST) and the diagnostic programs that are located
in the device ROM.
OL-15012-02
Identifying System Problems, page 6-2
Checking Connections and Switches, page 6-3
Using the System Diagnostic Programs, page 6-4
Checking the Power Subsystem, page 6-11
Troubleshooting the Ethernet Controller, page 6-12
Identifying Problems Using Trouble Indicators and Status LEDs, page 6-15
Undetermined Problems, page 6-21
Symptoms and Solutions, page 6-24
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
C H A P T E R
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