Problem-Solving Tips - Cisco WAE-674-K9 - Wide Area Application Engine 674 Hardware Installation Manual

Chapter 6 Troubleshooting the System Hardware

Problem-Solving Tips

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If you suspect a networking problem and all the system tests pass, check
Note
if there is a network cabling problem external to the system.
Because of the variety of hardware and software combinations that can be
encountered, use the following information to assist you in identifying the
problems. If possible, have this information available when requesting technical
assistance.
Machine type and model
•
• Microprocessor or hard disk upgrades
Failure symptom
•
Do diagnostics fail?
–
What, when, where; single or multiple systems?
–
Is the failure repeatable?
–
Has this configuration ever worked?
–
If it has been working, what changes were made before it failed?
–
Is this the original reported failure?
–
Diagnostics type and version level
•
Hardware configuration
•
Print (print screen) configuration currently in use
–
BIOS level
–
Operating system software type and version level
•
To eliminate confusion, identical systems are considered identical only if they
meet all these conditions:
Are the exact machine type and models
•
Have the same BIOS level
•
Have the same adapters or attachments in the same locations
•
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
Undetermined Problems
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