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Chapter 2
Messages and Recovery Procedures
Error Message %CONST_DIAG-2-HM_LC_CRSH: Module [dec] crashed due to unrecoverable
errors, Reason: Failed [chars]
Explanation
Recommended Action
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %CONST_DIAG-2-HM_MOD_RESET: Resetting Module [dec] for software
recovery, Reason: Failed [chars]
Explanation
Recommended Action
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %CONST_DIAG-2-HM_SUP_CRSH: Standby supervisor crashed due to
unrecoverable errors, Reason: Failed [chars]
Explanation
to fail.
Recommended Action
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
OL-11469-02
The system detected an unrecoverable error that caused the specified module to fail.
Copy the message exactly as it appears on the console or in the system log.
The system detected an unrecoverable error that caused the specified module to reset.
Copy the message exactly as it appears on the console or in the system log.
The system detected an unrecoverable error that caused the redundant supervisor engine
Copy the message exactly as it appears on the console or in the system log.
Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY
CONST_DIAG Messages
2-57
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