Requesting Technical Support; Self-Help Online Tools And Resources - Juniper M7i Hardware Manual

M7i Multiservice Edge Router Hardware Guide

Requesting Technical Support

Self-Help Online Tools and Resources

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or topic name, URL or page number, and software version (if applicable).
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or Partner Support Service
support contract, or are covered under warranty, and need post-sales technical support,
you can access our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
https://www.juniper.net/support/warranty/
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
https://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://kb.juniper.net/InfoCenter/
techpubs-comments@juniper.net
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https://prsearch.juniper.net/
https://www.juniper.net/documentation/
. Include the document
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https://kb.juniper.net/
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