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TalkAnytime User Guide
Calls to Specific Extensions Through an IVR
User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular
product specialist in the Whirlygig Customer Service Department from customer concerned about a
"Zanfraditron" device (a fictional product contrived for this example). The PBX is equipped with an IVR
(which produces outgoing messages and allows DTMF in return from the caller) at extension 8600. In
response to the outgoing message, the caller dials the desired extension for the Zanfraditron specialist on
the TalkAnytime keypad and the connection is made.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to allow this kind of incoming call are shown in the second drawing below. Note that, especially
for the T1/E1/ISDN parameters, your settings must simply conform to the requirements of your PBX;
there is no set of routine default values that can be depended upon to be widely applicable.
Path of Call
Internet
Call
starts
here.
MIC
SPKR
Home PC User B
After hearing IVR's outgoing message,
caller uses TalkAnytime keypad to dial
the desired extension.
Whirlygig Gadget
Company Offices
IVR's Outgoing Message
65.129.90.200
"Welcome to Whirlygig.....
Talk
To speak to a Zanfraditron
Anytime
specialist, dial 8652."
TA2410
Ethernet LAN
IVR
ext 8600
Web Server
466-0000
x7301
x8651
Comblasticator
Specialist
x8652
Zanfraditron
Sales
Specialist
Dept.
Customer
x8653
Service
Fridnorpulizer
Dept.
Specialist
x8654
Gronplostramax
Specialist
T1
PBX is set
PBX
to route calls
717-
to 8600 to IVR.
PSTN
x7302
x7303
131
PhoneBook & URL Configuration
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