The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Installation Resources To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com...
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Contents Configuring SMTP ..........................21 SMTP Parameters ............................. 22 Sending a Test Fax from Fax Machine to FaxFinder ................22 Adding a Printer (Optional) ......................... 22 Printer Parameters ........................... 23 Adding a Network Share (Optional) ..................... 23 Network Share Fields ..........................23 Generating a Server Certificate ......................
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Contents User Page CSV Import Formats ........................ 36 Creating a CSV File............................ 37 Importing a CSV File ..........................38 Exporting a User List ........................... 38 Deleting Users ............................ 38 Editing Users ............................38 Adding Global and Personal Contacts ....................39 Allowing Users to Add Global Contacts ....................
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Contents Configuring Store & Forward Fax (T.37) ....................49 Store & Forward Fax (T.37) Parameters ....................50 Adding Additional Hosts ........................... 50 Chapter 7 –Cover Pages ..........................51 Custom Cover Pages ........................... 51 Tips ................................51 Text Field Names and Descriptions ......................51 Adding Cover Pages to FaxFinder......................
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Contents Registration of Substances ........................69 Substances of Very High Concern (SVHC) ....................69 Restriction of the Use of Hazardous Substances (RoHS)................ 70 Information on HS/TS Substances According to Chinese Standards ............71 Information on HS/TS Substances According to Chinese Standards (in Chinese) ........72 Index ................................
The FaxFinder x40 includes the following models: ● FF240 2-modems ● FF440 4-modems ● FF840 8-modems Multi-Tech provides three manuals for use with FaxFinder x40 models: ●...
W 15.4” x H 1.9” x D 6.1” (W 39.0 cm x H 4.7 cm x D 15.5 cm) Size Note that adding the plastic feet increases the height to 1.877” Weight FF240 FF440 FF840 4.1 lbs (1.9 kg) 4.2 lbs (2.0 kg) 4.5 lbs (2.1 kg)
Chapter 1 – Product Description Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load. Typical is the current while the unit is powered up, but not sending or receiving faxes. Maximum is the current while sending or receiving faxes.
Chapter 1 – Product Description FaxFinder's Ethernet interface is full duplex, auto negotiating 10/100/1000 Mb and auto polarity ● sensing. Auto polarity allows you to use a traditional straight through or cross-over, Ethernet RJ-45 cable. FaxFinder does not support POE (Power over Ethernet). You may need to disable POE features on the ●...
Chapter 1 – Product Description Static or Dynamic Delivery The source and type of communication lines that connect to FaxFinder dictate if the inbound fax routing method is set for dynamic or static delivery. Dynamic delivery is based on the number dialed by the party sending the fax.
This chapter identifies FaxFinder connectors and LEDs by model. It also explains how to connect the FaxFinder to your network and complete basic configuration. Connectors and LEDs by Model FaxFinder 240 FaxFinder 240 Connectors FaxFinder 240 LEDs FaxFinder 440 FaxFinder 440 Connectors FaxFinder 440 LEDs FaxFinder x40 Administrator Guide...
Chapter 2 – Hardware and Installation FaxFinder 840 FaxFinder 840 Connectors FaxFinder 840 LEDs FaxFinder Connector Descriptions Label Description PSTN/POTS RJ 11 phone line ports. The FaxFinder 240 has ports 1-2, the FaxFinder 440 has ports 1-4, and the FaxFinder 840 has ports 1-8. Ports on the back line up with the modem LEDs on the front.
Chapter 2 – Hardware and Installation Before You Begin ● Disable Caller ID and Call Waiting on lines or PBX ports to be used with FaxFinder. FaxFinder does not support the use of either Caller ID or Call Waiting. Caller ID delivers information between rings before the call is answered.
Chapter 2 – Hardware and Installation Rack Mounting When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the enclosure manufacturer. Note: The ambient temperature of the rack interior must not exceed 40° Celsius. ●...
Chapter 2 – Hardware and Installation achi rail Figure 8 Figure 9 Figure 10 19-inch rack enclosure will likely require two people. Position a mounting bracket (Figure 8) on FaxFinder’s right side as shown in Figure 9. Secure the bracket to FaxFinder’s right side using three provided screws as shown in Figure 10. Position a mounting bracket on the FaxFinder’s left side.
Configuring FaxFinder’s IP address and Network Settings Set the admin PC to startup IP address. If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address; enter “ifconfig eth0” in the terminal program.
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Chapter 3 – Basic FaxFinder Configuration In Windows XP/2003: i. Right-click on My Network Places and select Properties. ii. Right-click on Local Area Connection and select Properties. iii. Select Internet Protocol (TCP/IP) on the General tab and click Properties. iv. Record the existing IP address. Then, set the IP address to 192.168.2.2. v.
Chapter 3 – Basic FaxFinder Configuration Network Configuration Fields FaxFinder’s factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Field Description Hostname Required. Enter an alphanumeric hostname to associate with this FaxFinder. Hostnames can contain periods (.) and dashes (-). Multi-Tech recommends that the hostname be resolvable by DNS or otherwise.
Chapter 3 – Basic FaxFinder Configuration Time Fields Field Description Time Server Select time.nist.gov, clock.via.net, pool.ntp.org, Custom, or None from the drop- down list. ● Select Custom to enter a custom time server in field below. ● If you select None, the Time and Date fields at the bottom are no longer grayed-out so you can enter the current time and date.
Chapter 3 – Basic FaxFinder Configuration SMTP Parameters Field Description SMTP Server Address Enter the IP address or hostname of the SMTP server where FaxFinder will send emails. If you enter a hostname, configure FaxFinder with an appropriate DNS server address. SMTP Port Enter the SMTP port to be used.
Chapter 3 – Basic FaxFinder Configuration Printer Parameters Field Description Printer Make Select your printer’s manufacturer from the drop-down list. If the manufacturer is not listed, select Generic. Printer Model Select your printer model from the drop-down list. If your printer make is Generic, the options here will be generic.
Chapter 3 – Basic FaxFinder Configuration Enter certificate information. Refer to Server Certificate Parameters, below, for details. The values you enter are for identification purposes only. Click Generate. You will be prompted to reboot FaxFinder. Reboot FaxFinder. Server Certificate Parameters Unless otherwise specified in the table below, you can enter up to 64 characters in these fields.
Chapter 3 – Basic FaxFinder Configuration Field Description Phone Number Enter a voice number for the user. Fax Number Enter a fax number for the user. Organization Enter the user’s organization Include Cover Page Check to include a cover page by default when this user sends a fax. Default Cover Page Select a cover page template from the drop-down list.
Modem The internal modem number, which is based on the FaxFinder model (1-2 for the FF240, 1-4 for the FF440 and 1-8 for the FF840). Fax ID This value appears in the fax page header. Typically, it is the fax number or the company name, so that recipients can identify each page with the sender’s name or number.
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Chapter 3 – Basic FaxFinder Configuration Field Description Fax Direction Specify if this modem is for inbound faxes only, outbound faxes only, or both. This setting should match the setting of the analog line/equipment connected to this port. If the modem is set to outbound, but the PBX/Telco line connected to it is set to inbound, FaxFinder will not answer inbound calls.
Chapter 3 – Basic FaxFinder Configuration Routing Inbound Faxes Select how you want inbound faxes routed: ● Global Routing is based on the incoming fax or extension number. A global routing entry sends a copy of every incoming fax to the defined fax destination as well as to destinations in the Lines or Recipients table. ●...
Chapter 3 – Basic FaxFinder Configuration Click Add to add a destination. Select the destination from the drop down list and enter additional information required for that destination type. If you select Trash, you cannot define other destinations for this recipient. Refer to Inbound Routing Destinations for destination details Click Save.
Chapter 3 – Fax Management and Advanced Configuration This chapter describes additional configuration and fax management features. Logging into the Web Management Interface Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login.
Modem The sequential modem number associated with each internal modem based on the FaxFinder model (1-2 for the FF240, 1-4 for the FF440 and 1-8 for the FF840). State The current modem state: Waiting for Ring, Connected, and Busied Out.
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Line Number The sequential modem number associated with each internal modem based on the FaxFinder model (1-2 for the FF240, 1-4 for the FF440 and 1-8 for the FF840). Extension The DID routing number provided by the PBX, when applicable.
Chapter 4 – Fax Management Canceling Outbound Faxes To cancel an individual outbound fax: Click Status & Logs |Fax Status. Find the fax that you want to cancel in the Outbound Fax Status table. Click Abort. Resetting a Busy Modem Administrators can reset a busy modem.
Line Number The internal modem that received the fax. The number is based on the FaxFinder model (1-2 for the FF240, 1-4 for the FF440 and 1-8 for the FF840). Extension The DID routing number provided by the PBX, when applicable.
Modem The internal modem tied to this log entry. The number is based on the FaxFinder model (1-2 for the FF240, 1-4 for the FF440 and 1-8 for the FF840). Status Modem status for this log entry, pass or fail. If the fax failed, this will also display a short reason why.
The Basic Installation chapter provided steps for adding users, recipients, and global contacts individually. This chapter details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups. Importing Users You can import multiple user records from a CSV file, if the file is formatted correctly. To enter users individually, refer to Adding Users Individually.
Chapter 5 – Managing Users, Contacts, and Recipients Field Notes Include Cover Indicates whether this user wants a default cover page for sending faxes, t for true or f for Page false. Default Cover PDF file name of the default cover page Page Example of Contact Only Records (User page) This example applies only to contacts imported through the User page.
Chapter 5 – Managing Users, Contacts, and Recipients Importing a CSV File To import a user only, contact only or user and contact CSV file: Click Users. Click Import. Click Browse and select the file you want to import. Select an option for Existing Users. Merge is the default. Merge appends the file to the existing list ●...
Chapter 5 – Managing Users, Contacts, and Recipients Note that if you import a record that matches the name of existing record, FaxFinder will overwrite the current information. From the Edit user page, click Edit Groups for username to add, edit, or delete a group from a user ●...
Chapter 5 – Managing Users, Contacts, and Recipients Contact Record Fields Field Notes Name The contact’s name; can contain spaces Fax Number The contact’s fax number; any format accepted, for example, (###) ###-#### or ###- ###-#### Organization If not available, use “” to skip Phone Number The contact’s phone number;...
Chapter 5 – Managing Users, Contacts, and Recipients Exporting a Contact List If you are moving from one FaxFinder to another, you can export the contact list in the correct format from the old unit and import it into the new one. Otherwise, you need a properly formatted CSV file. Click Contact .
Chapter 5 – Managing Users, Contacts, and Recipients Deleting Groups Click Contacts and then click either Personal Groups or Global Groups. Click Delete All to permanently delete all groups listed on the page. Click Delete for an individual group to permanently delete that entry. Confirm the deletion when prompted.
Chapter 5 – Managing Users, Contacts, and Recipients Recipient Record Fields Field Notes Extension Must be a numeric string Name Can be an alpha numeric string and can contain spaces Destination Type Must be one of the following: Use this in the CSV file To correspond with this in FaxFinder User Email Fax to User...
Chapter 5 – Managing Users, Contacts, and Recipients Importing a Recipient List Click Fax Configuration | Inbound Routing. Click Import. Click Browse and select the file you want to import. Select merge to append the file to the existing recipient list. Select replace to replace the existing list with the list you import.
Chapter 6 – Advanced Configuration Configuring Fax Log Purging Set the interval when the fax log files are deleted. By default, the logs are removed each Sunday at midnight and one day’s logs are kept. Click Fax Configuration | Fax Logs. Set log purge parameters and click Save.
Downloading and Extracting the Modem Software Update To download and extract firmware: Go to Multi-Tech Installation Resources site at www.multitech.com/setup/product.go. Select your model from the Choose your Product drop-down list. Click Firmware and click the link for the firmware file you want.
Check the modems that you want to update. The number is based on the FaxFinder model (1-2 for the FF240, 1-4 for the FF440 and 1-8 for the FF840). You can update multiple modems at one time. Before starting the update, verify that modems are not sending or receiving a fax.
Chapter 6 – Advanced Configuration Faxing to the Same Number Simultaneously To allow FaxFinder to send faxes to the same number simultaneously: Click Fax Configuration | Outbound. Check Allow simultaneous faxing to the same number and click Save. Archiving Outbound Faxes To enable outbound fax archiving: Click Fax Configuration | Outbound.
Chapter 6 – Advanced Configuration Schedule Reminders to send email reminders to all approvers when faxes are waiting approval. By default, there are three time intervals: 30 minutes, 60 minutes and 1440 minutes. Click Add and enter a time in minutes. ●...
Chapter 6 – Advanced Configuration Store & Forward Fax (T.37) Parameters Field Description Require Authentication Check to require a valid username and password to use with Store & Forward faxing. Set User from Envelope Check to link faxes sent via T.37 emails with user accounts found in the Sender FaxFinder Users menu.
This chapter explains custom cover pages and how to add them to FaxFinder. It includes how to setup default opt-out information. Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create cover page forms with Adobe Acrobat Pro. FaxFinder fills out the form fields with information specific to the fax and inserts the PDF as the first fax page.
Chapter 7 – Creating Cover Pages Adding Cover Pages to FaxFinder To make a cover page available to FaxFinder users: Click Fax Configuration | Cover Pages. Click Add. Browse to a cover page PDF file. Click Add. Providing Default Opt-Out Information for Cover Pages If you use FaxFinder for advertising, use the Opt-Out section to provide fax recipients with information they can use to opt-out of faxes.
FaxFinder Fax Client software allows users to send faxes through the Fax Client or any application with a print option. Install the FaxFinder client software on each user’s computer and then associate it with a FaxFinder unit. You can push the client software out to user computers or install it on one computer at a time. Note: You will need to login with administrator rights to install the software.
Use the Add or Remove Programs utility in the Windows Control Panel to uninstall. To download the FaxFinder client software: Go to the Multi-Tech Installation Resources website, www.multitech.com/setup/product.go. Select your FaxFinder model from the Choose your Product drop down list. Click Software.
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Chapter 8– Installing FaxFinder Fax Client Software To determine if the selected location has adequate available space for the FaxFinder client, click on Disk Cost. Click OK to close the Disk Cost window. Click Next. Click Next again to begin the installation. The Installing FaxFinder Client Software screen appears while files are copied.
Chapter 8 – Installing FaxFinder Fax Client Software The installer asks if you want to associate .TIF and .CPG files with the Multi-Tech Tiff Viewer. If you select Yes, these file types open in the Multi-Tech Tiff Viewer by default. Click Yes to use the Multi-Tech Tiff Viewer as the default for all .TIF and .CPG files.
Chapter 8– Installing FaxFinder Fax Client Software For Windows Vista, Windows 7 and later: For the Windows account/user that is setup to use the printer: Go to Start | Devices and Printers or open the Control Panel and select Printers (under Hardware). Right-click on the printer you want to setup and select Properties (Vista) or Printer Properties (Windows Click Security.
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Chapter 8 – Installing FaxFinder Fax Client Software Add or Auto Discover Devices the FaxFinder. Add a FaxFinder Manually Use Auto Discover Device ● If you have the IP address, click Edit and If you do not have the IP address, open select Add FaxFinder to add the unit Tools and select Auto-Discover Devices.
Chapter 8– Installing FaxFinder Fax Client Software Note: The username and password entered here must match the username and password entries on the FaxFinder Server User Configuration list. Username and password are case-sensitive. Click OK. A new FaxFinder entry appears on the Devices tab. The device status should go in to Connected.
Additional troubleshooting information is available through the Multi-Tech Knowledge Base at http://www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to http://support.multitech.com. What if I can't see my FaxFinder’s web page? Verify that the Admin PC is on the same subnet as the FaxFinder and that it can be pinged.
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If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. ● Contact Multi-Tech Technical Support through our portal at https://support.multitech.com. The client PC running the mail software cannot connect to the mail server.
Lower the incoming baud rate for received faxes. ● Check Multi-Tech web site for newer modem firmware for FaxFinder and, if any is available, upgrade the FaxFinder (see the section “Modem Firmware Update”). ● Contact Multi-Tech Technical Support on our portal at https://support.multitech.com. FaxFinder x40 Administrator Guide...
Name is the fax recipient’s name; it appears on the cover page. Example: FAX=5551234/ATTN=John Smith/COVER-PAGE-ENABLED=true@example.test ORG=name ● Name is the organization the fax is being sent to; it appears on the cover page. Example: FAX=5551234/ORG=Multitech Systems@example.test FaxFinder x40 Administrator Guide...
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FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John Smith/ORG=Multitech@example.test Relaying To send faxes through an MTA such as mail.multitech.com, then mail.multitech.com needs to be configured to forward mail to the FaxFinder for a domain that FaxFinder will accept mail for. For most mail servers, if the email’s domain can be successfully resolved, the mail server will forward mail to that destination without any extra configuration.
47 CFR Part 68 Telecom This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format: For current products is US:AAAEQ##Txxxx.
Appendix C – Regulatory Compliance If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. This equipment is hearing aid compatible.
Appendix C – Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ●...
Appendix C – Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 2004/108/EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility;...
Appendix C – Regulatory Compliance REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”.
Appendix C – Regulatory Compliance Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals ●...
Appendix C – Regulatory Compliance Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
Appendix C – Regulatory Compliance Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污染控制管理办法》(第 39 号),也称作中国 RoHS,下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (CR6+) (PB) (Hg)
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who can add ..............39 cover page add to FaxFinder ..............52 create ................51 FaxFinder unit to client software ........58 field names ................ 51 global contacts individually ..........25 CSV file format groups ................41 contact................39, 42 multiple contacts (import) ..........
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global routing ................28 group ..................41 add ..................41 opt-out ................... 52 add contacts to existing ............. 41 outbound fax approvals ................48 delete ................. 42 archive ................48 cancel ................33 log ..................34 simultaneously to the same number ......... 48 hosts ..................