Multitech FaxFinder FF240 Administrator's Manual
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Multitech FaxFinder FF240 Administrator's Manual

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FF240, FF440, FF840 Administrator Guide

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Summary of Contents for Multitech FaxFinder FF240

  • Page 1 ® FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide...
  • Page 2 Contacting Multi-Tech Knowledge Base The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

  • Page 3: Table Of Contents

    Static or Dynamic Delivery ............................16 PBX Call Routing................................ 16 Hardware and Installation ............................. 17 Connectors and LEDs by Model ..........................17 FaxFinder FF240 ................................ 17 FaxFinder 440................................17 FaxFinder FF840 ................................ 17 Connector Descriptions............................. 18 LED Descriptions ............................... 18 FaxFinder Expansion Module Connectors and LEDs ....................
  • Page 4 CONTENTS Mounting FaxFinder on a Wall..........................20 Mounting a FaxFinder Expansion Module on a Wall ....................21 Mounting FaxFinder in a Rack........................... 21 Cabling FaxFinder ................................ 24 Cabling a FaxFinder Expansion Module to FaxFinder ....................24 Basic FaxFinder Configuration ..........................25 Configuring FaxFinder's IP Address and Network Settings ..................
  • Page 5 CONTENTS Checking the Mail Queue............................45 Resending Queued Mails ............................45 Viewing Logs................................45 Log Fields................................... 46 Rebooting FaxFinder ..............................47 Restoring Factory Defaults............................47 Restoring Configuration .............................. 47 Managing Users, Contacts, and Recipients ......................48 Users ................................... 48 Importing Users................................. 48 Creating a CSV File ..............................
  • Page 6 CONTENTS Configuring Fax Log Purging............................61 Fax Log Purge Parameters ............................61 Purging Fax Logs Immediately ..........................62 Emailing or Saving Logs Immediately........................62 Using the Common UNIX Printing System ......................... 62 Updating Software ..............................62 Updating FaxFinder Software ..........................62 Updating Modem Software .............................
  • Page 7 CONTENTS Using Active Directory with FaxFinder ........................78 Enabling Active Directory............................78 Active Directory Settings............................78 Adding Active Directory Users ............................ 79 Syncing FaxFinder with Active Directory ......................... 79 Deleting Active Directory Users ..........................79 Cover Pages ................................80 Custom Cover Pages ..............................80 Tips ....................................
  • Page 8 CONTENTS Regulatory Information............................95 47 CFR Part 68 Telecom .............................. 95 47 CFR Part 15 Regulation Class A Devices ......................... 96 Fax Branding Statement.............................. 97 Canadian Limitations..............................97 Industry Canada Class A Notice ..........................97 EMC, Safety, and R&TTE Directive Compliance ......................97 Restriction of the Use of Hazardous Substances (RoHS) ....................

  • Page 9: Product Overview

    PRODUCT OVERVIEW Product Overview Product Overview FaxFinder is an all-in-one fax server that provides faxing capabilities over a WAN from a corporate office to remote offices as well as to field sales people. FaxFinder converts inbound faxes to PDF or TIFF files and delivers them to a recipient's inbox, a network folder, or a network printer.

  • Page 10: Lithium Battery

    PRODUCT OVERVIEW ■ Use this product with UL and cUL listed computers only. ■ Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. ■ Use caution when installing or modifying telephone lines. ■...

  • Page 11: Specifications

    PRODUCT OVERVIEW Ports Ethernet CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de télécommunications public. Specifications Category Description Physical Description Dimensions W 15.335 in x H 1.717 in x D 6.033 in Note that adding the plastic feet increases the height to 1.877 in.

  • Page 12: Faxfinder Expansion Module Specifications

    PRODUCT OVERVIEW Listé UL à 40° C, limité par l'alimentation. La certification UL ne s'applique pas ou ne s'étend pas à des températures dépassant 40° C, et le produit n'a pas été évalué par UL pour une température ambiante dépassant 40°...

  • Page 13: Faxfinder Power Draw

    PRODUCT OVERVIEW FaxFinder Power Draw FaxFinder power draw at 12 volts. FF240 Typical Maximum Peak Current (AMPS) 0.91 1.08 1.30 Watts 11.06 13.05 FF440 Typical Maximum Peak Current (AMPS) 1.14 1.20 1.45 Watts 13.77 14.47 FF840 Typical Maximum Peak Current (AMPS) 1.35 1.45 1.70...

  • Page 14: Fax File Types

    PRODUCT OVERVIEW Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load. Typical is the current while the module is powered up, but not sending or receiving faxes. Maximum is the current while sending or receiving faxes. Peak is the current while sending or receiving faxes.

  • Page 15: Fax Routing Overview

    PRODUCT OVERVIEW ■ FaxFinder's Ethernet interface is full duplex, auto negotiating 10/100/1000 Mb and auto polarity sensing. Auto polarity allows you to use a traditional straight through or cross-over, Ethernet RJ- 45 cable. ■ FaxFinder does not support POE (Power over Ethernet). You may need to disable POE features on the Ethernet port that you connect to the FaxFinder.

  • Page 16: Static Or Dynamic Delivery

    PRODUCT OVERVIEW Static or Dynamic Delivery The source and type of communication lines that connect to FaxFinder dictate if the inbound fax routing method is set for dynamic or static delivery. Dynamic delivery is based on the number dialed by the party sending the fax. Static delivery is based on which communication line/FaxFinder port the inbound fax uses.

  • Page 17: Hardware And Installation

    HARDWARE AND INSTALLATION Hardware and Installation Connectors and LEDs by Model FaxFinder FF240 FaxFinder FF240 Connectors FaxFinder FF240 LEDs FaxFinder 440 FaxFinder 440 Connectors FaxFinder FF440 LEDs FaxFinder FF840 FaxFinder FF840 Connectors FaxFinder FF840 LEDs ® FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide...

  • Page 18: Connector Descriptions

    HARDWARE AND INSTALLATION Connector Descriptions Label Description PSTN/POTS RJ 11 phone line ports. The FaxFinder 240 has ports 1-2, the FaxFinder 440 has ports 1-4, and the FaxFinder 840 has ports 1-8. Ports on the back line up with the modem LEDs on the front.

  • Page 19: Faxfinder Ffex16

    HARDWARE AND INSTALLATION FaxFinder FFEX8 LEDs FaxFinder FFEX16 FaxFinder FFEX16 Connectors FaxFinder FFEX16 LEDs Connector Descriptions Label Description 1-8 or 1-16 PSTN/POTS RJ 11 phone line ports. The FaxFinder Expansion Module comes with either 8 ports or 16 ports. Ports on the back line up with the modem LEDs on the front. Power receptacle for provided power cord.

  • Page 20: Mounting Faxfinder (Optional)

    HARDWARE AND INSTALLATION Mounting FaxFinder (Optional) FaxFinder x40 models are table-top units that can be wall- or rack-mounted. Mounting kits can be purchased separately. Mounting FaxFinder on a Wall Use these steps to mount FaxFinder on a wall. Dimensions with brackets attached for wall mounting (top view) Dimensions with brackets attached for wall mounting (front view) Position a mounting bracket on the right side using two mounting screw holes.

  • Page 21: Mounting A Faxfinder Expansion Module On A Wall

    HARDWARE AND INSTALLATION Mounting a FaxFinder Expansion Module on a Wall Images below show the dimensions for both the 8-port and 16-port FaxFinder Expansion Modules. To mount an Expansion Module on a wall, follow the steps for wall mounting a Fax Server. Dimensions with brackets attached for wall mounting (top view) Dimensions with brackets attached for wall mounting (front view) Mounting FaxFinder in a Rack...
  • Page 22 HARDWARE AND INSTALLATION Sécurité relative au bâti Lors de l'installation de l'unité dans une enceinte pouvant en héberger plusieurs, suivez la procédure d'installation du fabricant de l'enceinte. Note: La température ambiante à l'intérieur du bâti ne doit pas dépasser 40° Celsius. ■...
  • Page 23 HARDWARE AND INSTALLATION Position a mounting bracket on the right side as shown. Secure the bracket to right side using three provided screws as shown. Position a mounting bracket on the left side. Secure the bracket to left side using three provided screws. Remove feet (4) from the unit.

  • Page 24: Cabling Faxfinder

    HARDWARE AND INSTALLATION Cabling FaxFinder To cable FaxFinder: Connect the power cord to an outlet or power strip and to the power adapter. Connect the power adaptor to the 12V connector on the FaxFinder. CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the warranty and can damage the FaxFinder.

  • Page 25: Basic Faxfinder Configuration

    BASIC FAXFINDER CONFIGURATION Basic FaxFinder Configuration Configuring FaxFinder's IP Address and Network Settings To configure the FaxFinder's IP address: Set the admin computer to startup IP address. If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address;...

  • Page 26: Network Configuration Fields

    BASIC FAXFINDER CONFIGURATION Disconnect the computer from the FaxFinder. Re-connect your computer to its normal LAN connection. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server software again. Enter the new IP address of the FaxFinder into your browser. Enter admin (all lower case) in both the Username and Password fields.

  • Page 27: Updating The Admin Account

    BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. Click Users. Click Edit in the administrator's Action column. Enter an email address for the administrator account. Change the password from the default to something secure.

  • Page 28: Configuring Smtp

    BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section and your email server are configured correctly.

  • Page 29: Adding A Printer (Optional)

    BASIC FAXFINDER CONFIGURATION ■ Inbound Fax Log to see Faxes that have been delivered. Click the Details link to view a pop-up window showing Delivery and Modem Details. If the email is not delivered within five minutes, refer to Troubleshooting. Verify the fax opens in a PDF viewer, such as Adobe Reader.

  • Page 30: Network Share Fields

    BASIC FAXFINDER CONFIGURATION Click Add and enter your network folder information. Refer to Network Share Fields for details. Click Save. Network Share updated appears at the top of the page. Network Share Fields FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Field Description UNC/Location...

  • Page 31: Server Certificate Fields

    BASIC FAXFINDER CONFIGURATION To generate a certificate: Click System Configuration > Certificates. Click Create. Enter certificate information. Refer to Server Certificate Fields for details. The values you enter are for identification purposes only. Click Generate. You will be prompted to reboot FaxFinder. Reboot FaxFinder.

  • Page 32: User Fields

    BASIC FAXFINDER CONFIGURATION User Fields Field Description Username Enter a user name. This is used to login to a FaxFinder. Full Name Enter the user's name. FaxFinder uses this name as the fax sender's name. Password Enter a password. Passwords are case sensitive and can contain A-Z, 0-9 and underscores ( _ ).

  • Page 33: Adding Global Contacts Individually

    BASIC FAXFINDER CONFIGURATION Field Description Print Fax Receipt Set the condition that will trigger the fax receipt to be printed. Options are the same as Email Fax Receipt. Never is the default. Select Printer If you select Failure or Always as an Print Fax Receipt option, select which printer you want to use from the drop down list.

  • Page 34: Configuring Inbound Options

    BASIC FAXFINDER CONFIGURATION provide DID extension information in the form of DTMF digits. FaxFinder matches the DID extension from the PBX with the Recipients table to determine delivery options You can define multiple fax destinations. Faxes can be delivered via email, sent to a printer, or written to a network or SFTP share.
  • Page 35 BASIC FAXFINDER CONFIGURATION Go to Fax Configuration > Inbound. Select the inbound fax options and click Save. Refer to Inbound Options Fields for field descriptions. To set a filename for incoming faxes, enter the filename in the Share/SFTP Filename Format field. Refer to Inbound Options Examples.

  • Page 36: Inbound Routing Destinations

    BASIC FAXFINDER CONFIGURATION Variable Represents Filename Email Fax extension Remote ID Line number Caller ID number Number of pages Recipient number Time Counter Examples To configure filename to display Recipient Name, Date and Time "Michael_20140525_193045.pdf" enter the following mask: ■ - %R_%D_%T To configure From to display Caller ID Name and Caller ID Number, Caller: Terry Smith (2501) enter the following mask:...

  • Page 37: Configuring Modems

    BASIC FAXFINDER CONFIGURATION Configuring Modems FaxFinder modems can be configured individually, which allows you to dedicate fax resources to match your needs. You can set individual modems to receive faxes only, send faxes only, or both. Note: To ensure that your faxes comply with federal regulations, refer to the Fax Branding Statement in Regulatory Information Click Fax Configuration.
  • Page 38 BASIC FAXFINDER CONFIGURATION Field Description Routing For inbound fax calls from the PSTN, this setting determines whether the modem checks the line for DID routing information in the form of DTMF digits. This setting directly effects how other Inbound Routing fields should be configured. Note: For DTMF Digits or PBX Mode Code routing, the modem listens up to 15 seconds for all expected DID routing information.
  • Page 39 BASIC FAXFINDER CONFIGURATION Field Description Routing Definition If you selected a vendor pre-defined routing code, it displays in this field. If you selected User Defined for Routing, enter your own formula/definition in this field. Routing Definition identifies code elements sent by the PBX so that FaxFinder can mask information it doesn't need and identify the extension number it does need.

  • Page 40: Creating A Restore File

    BASIC FAXFINDER CONFIGURATION Field Description Fax Debugging If a communication error occurs when FaxFinder attempts to send or receive a fax, FaxFinder creates a modem log file. This is available through the FaxFinder Web Management Log menu. When you enable Fax Debugging, the log file provides more details about the fax call. Select On if you want to log fax debugging information or Off if you do not.

  • Page 41: Fax Management

    FAX MANAGEMENT Fax Management Logging into the Web Management Interface To login to the Web Management Interface: Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login.

  • Page 42: Checking Modem And Fax Status

    FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing with the time server. Synchronized at FaxFinder last synchronized with the time server at the specified [date/time], offset ±nn...
  • Page 43 FAX MANAGEMENT Field Description Width Appears when you point to an active modem. Current width setting for faxes sent through the listed modem. Length Appears when you point to an active modem. Current length setting for faxes sent through the listed modem. Elapsed Appears when you point to an active modem.

  • Page 44: Sending Now

    FAX MANAGEMENT Field Description State Indicates if the fax is pending or in progress. Organization Recipient's business or organization. General Auto Refresh Check this field to automatically refresh status information. Default setting is enabled. Sending Now To send outbound faxes immediately: Click Status &...

  • Page 45: Checking The Mail Queue

    FAX MANAGEMENT Checking the Mail Queue To view information about emails waiting to be sent, click Status & Logs > Mail Queue. Field Description Date Date the email was created. Size Email message size in bytes. Sender User who sent the email. Recipient Email address of the recipient.

  • Page 46: Log Fields

    FAX MANAGEMENT Log Fields Field Description Mail Log Date Date and time this mail entry was attempted. Sender User who sent the email. Recipient Email address of the recipient. Delivery Message Mail delivery attempt result. If the message was not sent successfully, error messages appear here.

  • Page 47: Rebooting Faxfinder

    FAX MANAGEMENT Field Description A sequential number associated with each internal modem based on the FaxFinder model: 1-2 for the FF240, 1-4, for the FF440, and 1-8 for the FF840. If using an Expansion Module, 8 or 16 additional modems are listed. Port Shows the modem number by unit.

  • Page 48: Managing Users, Contacts, And Recipients

    MANAGING USERS, CONTACTS, AND RECIPIENTS Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups.
  • Page 49 MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Fax Priority Options are 1st, High, Medium/High, Medium, Medium/Low, and Low. Medium is the default. Retry Interval The default Retry Interval for this user account. The default is 300 seconds. Email Fax Receipt Options are Always, Failure, and Never Fax Attachment with Options are None, PDF, and TIFF.
  • Page 50 MANAGING USERS, CONTACTS, AND RECIPIENTS FALSE FALSE never TRUE Contact Record Fields (User page) The Type field only applies to contacts imported through the User page. Do not use this format when importing contact records through the Contact page. Refer to Contact Record Fields. Field Notes Type...

  • Page 51: Creating A Csv File

    MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Josh Tony 555-123- "A 555-123- Rogers 4567 company" 456 Contact Ritchie Anna Fury 555-540- Company 555-540- 3960 3900 Contact Ritchie Anna Fury 555-540- Company 555-540- 3960 3900 Contact Sean Nick 555-573- "Compan 555-573- Raven 2457 y 3"...

  • Page 52: Exporting A User List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Select an option for Existing Users. Merge is the default. ■ merge appends the file to the existing list. ■ replace exchanges the existing list with the list you import. Click Import. Exporting a User List If you are moving from one FaxFinder to another, you can export the user list in the correct format from the old unit and import it into the new one.

  • Page 53: Contacts

    MANAGING USERS, CONTACTS, AND RECIPIENTS Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users' details and fax options, make the changes in Active Directory and then sync FaxFinder. Go to Users > Active Directory Users. Click Add.
  • Page 54 MANAGING USERS, CONTACTS, AND RECIPIENTS ■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. ■ Header rows are optional. CSV files created through the Export function include header information in the first row.

  • Page 55: Exporting A Contact List

    MANAGING USERS, CONTACTS, AND RECIPIENTS To add a personal contact: Click Contacts. Click Add. Enter the contact's name, fax number, phone number, and organization. Click Save. Exporting a Contact List If you are moving from one FaxFinder to another, you can export the contact list in the correct format from the old unit and import it into the new one.

  • Page 56: Deleting Global Or Personal Group

    MANAGING USERS, CONTACTS, AND RECIPIENTS Click Contacts and then click either Personal Groups or Global Groups. Click Add. Enter a group Name and Description. Click Save to create the new group. Skip to Step 7 to add contacts to the new group. Click Edit, , for an existing group.

  • Page 57: Importing Recipient Lists

    MANAGING USERS, CONTACTS, AND RECIPIENTS Create a table as shown in the example for the type of data you are importing. Your fields should be identical to and in the same order as shown in the example. Create a row for each user, contact, or recipient you want to add. Save the file as a .CSV Comma Separated Value file.

  • Page 58: Importing A Recipient List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Name Can be an alpha numeric string and can contain spaces. Destination Type Must be one of the following: Use this in the CSV file To correspond with this in FaxFinder User Email Fax to User Notify User Email Notification to User Email...

  • Page 59: Deleting Recipients

    MANAGING USERS, CONTACTS, AND RECIPIENTS Click Export. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document . Click Save or OK depending on your browser. Deleting Recipients To delete recipients: Click Recipients.

  • Page 60: Advanced Configuration

    ADVANCED CONFIGURATION Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you configure an SFTP server, you can select it as an Inbound Routing Destination.

  • Page 61: Deleting An Sftp Server

    ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: Go to System Configuration > SFTP. Click Delete. Confirm the deletion. Configuring Fax Log Purging Set the interval when the fax log files are deleted. By default, the logs are removed each Sunday at midnight and one day’s logs are kept.

  • Page 62: Purging Fax Logs Immediately

    ADVANCED CONFIGURATION Day of Week is set to Sunday Day of Week is set to Every day of week Purging Fax Logs Immediately To immediately delete log entries older than the current setting of the Only purge log entries older than field: Click Fax Configuration >...

  • Page 63: Updating Modem Software

    Multi-Tech recommends you save the current configuration before updating firmware. Go to www.multitech.com/support, select your product and scroll down to Firmware. Download the firmware file, open the zip file, and extract the zip file contents to a folder on your computer.

  • Page 64: Downloading System Logs For Troubleshooting

    ADVANCED CONFIGURATION Note: Logging levels are listed in order of least information to most information. Info usually provides enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech Support. Click Save. Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect FaxFinder performance.

  • Page 65: Purging Outbound Faxes

    ADVANCED CONFIGURATION FaxFinder names archive files in the following format: fax_outbound_#dialed_date_time_faxID# Purging Outbound Faxes To purge stored faxes Go to Fax Configuration > Outbound. Click Purge Faxes. Select a purge option: Purge All Purge Sent Purge Failed and Aborted Click OK. Enabling Outbound Fax Approval Use Outbound Approval to restrict outgoing faxes through several categories.

  • Page 66: Removing Approvers

    ADVANCED CONFIGURATION Removing Approvers To remove approvers or a reminder time: Click Fax Configuration > Outbound Approvals. Click Delete, , for the approver or reminder time you want delete. Enabling the Outbound Approval Report To generate and schedule fax approval reports that are sent to the Approvers. Click Fax Configuration >...

  • Page 67: Store & Forward (T.37) Parameters

    ADVANCED CONFIGURATION Store & Forward (T.37) Parameters Field Description Enable T.37 Check to enable T.37 faxing. Require Authentication Check to require a valid username and password to use with Store & Forward faxing. Set User from Envelope Check to link faxes sent via T.37 emails with user accounts found in the FaxFinder Sender Users menu.

  • Page 68: Configuring Snmp

    ADVANCED CONFIGURATION If you are not on the Store & Forward Fax page, click Fax Configuration > Store & Forward Fax (T.37). Click Add. Enter the hostname or IP address and click Save. Configuring SNMP Enable Simple Network Management Protocol (SNMP) on FaxFinder so that your SNMP manager will be able to get MIB (Management Information Base) values.

  • Page 69: Configuring Snmp Allowed Addresses

    ADVANCED CONFIGURATION Configuring SNMP Allowed Addresses For SNMP versions 1 and 2C, configure allowed IP addresses to specify which networks are allowed to communicate with FaxFinder. By default, all IP addresses are allowed. As soon as you add one IP address, access through SNMP V1/V2C will be limited by the IP address list.
  • Page 70 ADVANCED CONFIGURATION Field Description Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password. Engine ID Engine ID is a unique identifier for the SNMP agent that receives SNMP traps. Engine ID must include the 0x prefix and be a hexadecimal string between 5-32 octets long.

  • Page 71: Dialing Rules

    DIALING RULES Dialing Rules Use dialing rules to modify or block outbound fax numbers before sending a fax. This feature allows you to add prefixes or suffixes to an outbound number, setup local or long distance dialing codes, set different rules for different modems and create a blacklist.

  • Page 72: Dialing Rule Actions And Arguments

    DIALING RULES Character Description Example < > Exclude character from fax number. <1>XXX - excludes the first character from 4- digit number, if the first number is “1”. XX<123> - excludes “123” from 5- digit number, if the last digits are “123" Adds characters to fax number.

  • Page 73: Go To List And Return From List Actions

    DIALING RULES Description Order Pattern Action Input Dialed Number Number Return from list Any Number If no matching Number numbers in the current black list, return to the previous list. If “Go to list” command was absent, and this list is assigned directly to the modem, the rule works as “Accept number”.

  • Page 74: Examples

    DIALING RULES Fax is sent to fax number 12345: ■ Rule #1 sends 12345 to Black_List. ■ 12345 is compared with rules one by one. It matches to the Rule #4 pattern. The reject number action is applied. ■ Result: The fax sent to 12345 fails because it is a blacklisted number. Fax is sent to fax number 5550055: ■...
  • Page 75 DIALING RULES Description Order Pattern Action Input Dialed Number Number Add prefix “9” to all 10- {9}10[1-3]XXXXXXX Accept Number 101 925 9 101 925 00 00 digits fax numbers that 00 00 9 102 925 11 11 start with 101, 102 or 103 9 103 925 22 33 102 925 11 11...

  • Page 76: Creating New Dialing Rules

    DIALING RULES Creating New Dialing Rules To create new dialing rules: Note: Add Dialing Rules in the particular order you want to apply them. Go to Fax Configuration > Dialing Rules. Click Add. Enter Name. Click Save. The Edit Dialing Rules page appears. Click Add to add rule.

  • Page 77: Deleting A Dialing Rule Or Dialing Rule List

    DIALING RULES Deleting a Dialing Rule or Dialing Rule List To delete a Dialing Rule or Dialing Rule List Click Fax Configuration > Dialing Rules. To delete an entire list, click Delete, . Click OK to confirm. To delete a rule, click Edit, , for the rule.

  • Page 78: Using Active Directory With Faxfinder

    USING ACTIVE DIRECTORY WITH FAXFINDER Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to login and send faxes. Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work with FaxFinder.

  • Page 79: Adding Active Directory Users

    USING ACTIVE DIRECTORY WITH FAXFINDER Field Description Domain Name Enter the complete Active Directory server domain name, for example myserver.mts.com. Username Enter an Active Directory username that has read access to Active Directory. Password Enter the password associated with the username used to authenticate to the Active Directory.

  • Page 80: Cover Pages

    COVER PAGES Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts cover page as the first fax page. To do this, cover page field names must match the field names FaxFinder uses.

  • Page 81: Creating Cover Pages

    COVER PAGES Creating Cover Pages To create custom cover pages: Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created.

  • Page 82: Adding Cover Pages To Faxfinder

    COVER PAGES Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher.
  • Page 83 COVER PAGES ■ Verify original Word document was saved using a .DOC format. ■ Verify that the form was saved as Adobe PDF Optimized. ■ Verify all form fields are named correctly for FaxFinder. See Text Fields and Descriptions. ■ Verify Check Spelling is disabled for each field.

  • Page 84: Faxfinder Fax Client Software For Windows And Mac

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Fax Client Software for Windows and Mac FaxFinder Client for Windows Installing FaxFinder Client Software on Windows FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option. Install the FaxFinder client software on each user's computer and then associate it with a FaxFinder unit.
  • Page 85 Use the Add or Remove Programs utility in the Windows Control Panel to uninstall. To download the FaxFinder client software: Go to www.multitech.com/setup/product.go and select your FaxFinder model. Click Software. Double-click the link for the version you want to install and select Run or Open, depending on your system.

  • Page 86: Faxfinder Printer Usage Rights

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. In Windows, open the printer's Properties. On the Security tab, verify the following checked under Allow: ■...
  • Page 87 FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC To override the warning, right-click or control-click on InstallFaxFinderClient.pkg and select Open from the pop-up menu. If you get another warning that InstallFaxFinderClient.pkg is from an unidentified developer. Click Open to continue. ®...

  • Page 88: Associate Or Disassociate Faxfinder Fax Servers From The Client

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC The installer launches in the background. If other application windows are open, you may need select the Installer app in the Dock or use Command-Tab to scroll through active applications to select the Installer so that Installer window displays in the foreground.

  • Page 89: Disassociating A Faxfinder Unit From The Client

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC Enter Device information. If using Auto-Discover Device, skip to Step 4c. Enter the IP address in the Server Address field. If a secure login is required, check Use SSL. Enter the Username and Password required by the device. Check Show Password to display the password instead.

  • Page 90: Troubleshooting

    Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to support.multitech.com. What if I can't see my FaxFinder's web page? Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.

  • Page 91: Client Pc Can't Connect To Mail Server

    TROUBLESHOOTING ■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support. Client PC can't Connect to Mail Server If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server. Incorrect Administrator Address The administrator's email address may be missing or incorrect.

  • Page 92: Dealing With A Failed Fax Report

    TROUBLESHOOTING Dealing with a Failed Fax Report Occasionally, FaxFinder sends emails about faxes that failed partially or entirely. Some or all of the faxed pages may not be readable. FaxFinder-generated emails of failed faxes include a modem log file with a name like modem0modem1_date-time.txt.

  • Page 93: T.37 Advanced Usage

    ORG=name Name is the organization the fax is being sent to; it appears on the cover page. Example: FAX=5551234/ORG=Multitech Systems@example.test INLINE-COMMENTS=true|false If inline comments are true, the first part of the message body is used as cover page comments. If false, it is not.

  • Page 94: Multiple Options Example

    FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John Smith/ORG=Multi-Tech@example.test Relaying To send faxes through an MTA such as mail.multitech.com, then mail.multitech.com needs to be configured to forward mail to the FaxFinder for a domain that FaxFinder will accept mail for. For most mail servers, if the email's domain can be successfully resolved, the mail server will forward mail to that destination without any extra configuration.

  • Page 95: Regulatory Information

    REGULATORY INFORMATION Regulatory Information 47 CFR Part 68 Telecom This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx.

  • Page 96: 47 Cfr Part 15 Regulation Class A Devices

    REGULATORY INFORMATION Manufacturer: Multi-Tech Systems Trade Name: SocketModem Model Number: MT5634SMI Registration Number: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 USA (763)785-3500 (763) 785-9874 (Fax) 47 CFR Part 15 Regulation Class A Devices...

  • Page 97: Fax Branding Statement

    REGULATORY INFORMATION Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ■...

  • Page 98: Restriction Of The Use Of Hazardous Substances (Rohs)

    REGULATORY INFORMATION Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).

  • Page 99: Reach Statement

    REGULATORY INFORMATION REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”.

  • Page 100: Information On Hs/Ts Substances According To Chinese Standards

    REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.

  • Page 101: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)

    REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards (in Chinese) 依 依 照 照 中 中 国 国 标 标 准 准 的 的 有 有 毒 毒 有 有 害 害 物 物 质 质 信 信 息 息 根据中华人民共和国信息产业部...

  • Page 102: Configuring Active Directory For Use With Faxfinder

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Configuring Active Directory for Use with FaxFinder Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may change their screens and steps without notice, for the latest information pertaining to Active Directory, consult Microsoft's documentation.
  • Page 103 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER User Details in FaxFinder AD Class Attribute Name Type Server mtff-ViewInboundFaxLog mtff-User View All Inbound Fax Log Custom mtff-ViewOutboundFaxLog mtff-User View All Outbound Fax Log Custom mtff-PrintFaxReceipt mtff-User Print Fax Receipt Custom mtff-SelectPrinter mtff-User Select Printer Custom...

  • Page 104: Registering Schema Snap-In

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: Run cmd.exe. Enter regsvr32 schmmgmt.dll. If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears. Creating Custom Attributes To create customer attributes: Open the console by running mmc.exe.
  • Page 105 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Right-click on Attributes and select Create Attribute. When the Schema Object Creation warning appears, click Continue . Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings. Repeat Steps 5-7 for each custom attribute. ®...

  • Page 106: Custom Attribute Settings

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid entering typos, copy and paste settings from the following table. Common Name and LDAP Unique X500 Object ID FaxFinder Field Description...
  • Page 107 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Next. Add the following attributes to the Optional list: ■ mtff-IncludeCoverPage ■ mtff-DefaultCoverPage ■ mtff-MaxAttempts ■ mtff-FaxPriority ■ mtff-RetryInterval ■ mtff-EmailFaxReceipt ■ mtff-FaxAttachmentWithReceipt ■ mtff-InboundRouteByFaxExtension ■ mtff-FaxExtension ■ sAMAccountName ■ displayName ■ mail ■...
  • Page 108 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Finish. Verify that mtff-User class appears in the Classes list. ® FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide...

  • Page 109: Adding Custom Class To User Class

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: Right-click on the User class and select Properties. Click Relationship and then click Add Class. Click OK. Select mtff-User from the Select Schema Object list and click OK.

  • Page 110: User Attributes Management

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and size. User Attributes Management To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups. Use the ADSI Edit management console to manage user attributes in Active Directory.
  • Page 111 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt Default is none. Note: Attribute value must be tiff lower case. none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. FALSE mtff-FaxExtension 0123456789(-) Max length is 50 characters. Valid characters are: 0123456789(-) ®...

  • Page 112: Index

    INDEX Index disassociate FaxFinder unit........89 install..............84 85 access code ..............82 install on Mac............86 actions for dialing rules..........72 install on Windows ..........84 Active Directory ............78 mass uninstall ............84 add custom class to user class.......109 configuration add users.............52 79 create restore file ...........40 configuring AD to work with FaxFinder ....102 restore..............47 create custom attributes ........104...
  • Page 113 INDEX user list..............52 date ................82 date format ..............27 debug ................63 factory defaults .............47 default gateway ............26 delete block ................44 contacts..............55 cancel ...............44 groups ..............56 client ............84 85 88 89 recipients ..............59 client on Mac ............86 user ................52 client on Windows ...........84 users..............53 79 debugging ..............37 dialing rules...
  • Page 114 INDEX hostname ..............26 status ...............42 hosts................67 navigation..............41 import ................53 network contacts..............54 settings..............25 recipient ..............57 58 share ..............29 30 users..............48 51 inbound fax block.................44 log ...............45 46 operating temperatures..........11 overview ..............15 opt-out ................82 Industry Canada ............97 outbound Class A ..............97 options ..............64 input voltage ..............11 outbound fax install...
  • Page 115 INDEX Store & Forward configure ..............66 rack mounting ............22 23 parameters...............67 reboot ................47 subnet mask..............26 recipient ................56 sécurité..............10 11 delete ..............59 synchronize time............27 export...............58 sync users..............53 79 import ..............57 58 system ................64 reset modem..............44 status ...............41 restore configuration............47 factory defaults............47 restore file..............40 T.37 ................93 RoHS................98...
  • Page 116 INDEX deleting ...............53 79 syncing ..............53 79 web management interface..........41 view logs................45 ® FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide...

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