Conference Rooms; Table 108: Agent Status; Figure 205: Queue Status; Figure 206: Conference Room Status - Grandstream Networks UCM6206 User Manual

The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned)
are shown for the call queue. The agent status is defined as below.
On the UCM6200, Service Level is defined as the percentage of high-quality calls over all calls in the call queue,
where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:
•
Click on "Queues", the web page will redirect to call queue configuration page which can also be accessed
via web GUI->PBX->Call Features->Call Queue.
•
Click on to refresh the call queue status.
•
Click on [ + ] to expand the call queue detail.
•
Click on [ - ] to hide the call queue detail.

Conference Rooms

Users could see all the conference room status in this section. It shows all the configured conference rooms,
current users, call duration for each user and conference call.

Figure 205: Queue Status

Table 108: Agent Status

The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.

Figure 206: Conference Room Status

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