Grandstream Networks UCM6200 Series User Manual
  1. Manuals
  2. Brands
  3. Grandstream Networks Manuals
  4. PBX
  5. UCM6200 Series
  6. User manual

Grandstream Networks UCM6200 Series User Manual

Ip pbx
Hide thumbs Also See for UCM6200 Series:
1
2
3
Table Of Contents
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
Table of Contents

Advertisement

Quick Links

Download this manual
Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual

Advertisement

Table of Contents
loading

Related Manuals for Grandstream Networks UCM6200 Series

Summary of Contents for Grandstream Networks UCM6200 Series

  • Page 1 Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 4: Table Of Contents

    Firmware Version 1.0.11.27 ........................ 41 Firmware Version 1.0.0.7 ........................41 WELCOME ....................42 PRODUCT OVERVIEW ................43 Technical Specifications ........................43 INSTALLATION ..................46 Equipment Packaging ......................... 46 Connect Your UCM6200 ........................46 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 5 LDAP Server ............................82 LDAP Server Configurations ....................... 83 LDAP Phonebook ........................84 LDAP Client Configurations ......................87 Time settings ............................91 Automatic Date and Time ......................91 Set Time Manually ........................92 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 6 Batch Add IAX Extensions ......................158 Batch Extension Resetting Functionality ..................160 Search and Edit Extension ....................... 160 Export Extensions ..........................162 Import Extensions ..........................162 Extension Details ..........................169 E-mail Notification ..........................170 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 7 Blacklist Configurations ......................221 CONFERENCE ..................223 Conference Room Configurations ....................223 Conference Call Operations ......................226 Join a Conference Call ......................226 Invite Other Parties to Join Conference ..................226 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 8 Record Username via Voicemail Menu ..................259 VOICEMAIL .................... 260 Configure Voicemail .......................... 260 Access Voicemail ..........................262 Leaving Voicemail ..........................263 Voicemail Email Settings ........................264 Configure Voicemail Group....................... 265 RING GROUP ..................266 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 9 Receiving Fax ........................... 304 Example Configuration to Receive Fax from PSTN Line ............304 Example Configuration for Fax-To-Email .................. 306 FAX Sending ............................. 308 BUSY CAMP-ON ..................309 PRESENCE .................... 310 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 10 Call Recording ..........................343 Enable Spy ............................344 Shared Call Appearance (SCA) ......................344 Announcement ..........................348 PBX SETTINGS ..................351 PBX Settings/General Settings ......................351 PBX Settings/RTP Settings ......................353 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 11 HTTPS API (New) ..........................376 HTTPS API (Old) ..........................377 CDR Real-time Output Settings ....................... 378 CTI SERVER ..................380 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) .... 381 CRM INTEGRATION ................382 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 12 Interfaces Status ........................411 System Status ..........................412 General ............................. 412 Network ............................. 412 Space Usage..........................413 Resource Usage ........................414 System Events ..........................415 Alert Events List ........................415 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 13 Restore Configuration from Backup File ................... 452 System Cleanup/Reset ........................452 Reset and Reboot ........................452 Cleaner ............................453 USB Disk/SD Card File Management ..................457 System Recovery ..........................458 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 14 IP Ping ............................462 Traceroute ..........................462 Signaling Troubleshooting ........................ 463 Analog Record Trace ........................ 463 Service Check ..........................466 Network Status ..........................466 EXPERIENCING THE UCM6200 SERIES IP PBX ......... 468 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 15 Table 35: SIP Extension Configuration Parameters – Specific Time ..............146 Table 36: IAX Extension Configuration Parameters→Basic Settings ............... 147 Table 37: IAX Extension Configuration Parameters→Media ................148 Table 38: IAX Extension Configuration Parameters→Features ................ 148 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 16 Table 76: 2-way Intercom Configuration Parameters ..................276 Table 77: 1-way Paging Configuration Parameters ..................277 Table 78: Announcement Paging Configuration Parameters ................278 Table 79: Private Intercom Configuration Parameters ..................279 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 17 Table 116: API Configuration Parameters (Old) ....................377 Table 117: CDR Real-time Output Settings ....................... 378 Table 118: SugarCRM Settings ......................... 382 Table 119: vTigerCRM Settings ......................... 384 Table 120: ZohoCRM Settings .......................... 386 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 18 Table 145: Network Upgrade Configuration ...................... 444 Table 146: Data Sync Configuration ......................... 451 Table 147: Cleaner Configuration ........................455 Table 148: USB/SD Card Files Cleanup ......................458 Table 149: Ethernet Capture ..........................461 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 19 Figure 34: Default LDAP Phonebook DN ......................84 Figure 35: Default LDAP Phonebook Attributes ....................84 Figure 36: LDAP Server→LDAP Phonebook ...................... 85 Figure 37: Add LDAP Phonebook ........................85 Figure 38: Edit LDAP Phonebook ........................85 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 20 Figure 76: Modify Selected Devices - Same Model ..................131 Figure 77: Modify Selected Devices - Different Models ..................132 Figure 78: Device List in Zero Config ........................ 133 Figure 79: Zero Config Sample - Global Policy....................134 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 21 Figure 116: PIN Members ..........................207 Figure 117: Outbound PIN ..........................208 Figure 118: CDR Record ........................... 208 Figure 119: Importing PIN Groups from CSV files .................... 209 Figure 120: Incorrect CSV File .......................... 209 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 22 Figure 158: Click on Prompt to Create IVR Prompt ..................253 Figure 159: Language Settings for Voice Prompt ..................... 254 Figure 160: Voice Prompt Package List ......................255 Figure 161: New Voice Prompt Language Added ..................... 255 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 23 Figure 198: Play Custom Prompt ........................300 Figure 199: Information Prompt ........................300 Figure 200: Record Custom Prompt ......................... 301 Figure 201: Fax Settings ........................... 302 Figure 202: Configure Analog Trunk without Fax Detection ................304 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 24 Figure 239: SCA Private Number Configuration ....................346 Figure 240: SCA Options ..........................346 Figure 241: Announcement settings ......................... 349 Figure 242: Announcement ..........................350 Figure 243: Record New Custom Prompt ......................355 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 25 Figure 280: Create New Mini Bar ........................397 Figure 281: Create New Maid ........................... 398 Figure 282: Create New Consumer Goods ....................... 398 Figure 283: Mini Bar ............................399 Figure 284: Create New Wakeup Service ......................400 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 26 Figure 321: Assign Backup permission to "Admin" users ................. 436 Figure 322: General User ..........................437 Figure 323: Create New Custom Privilege ......................438 Figure 324: Multiple User Operation Error Prompt ................... 438 Figure 325: Change Password.......................... 439 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 27 Figure 347: Troubleshooting Analog Trunks ..................... 464 Figure 348: A Key Dial-up FXO ......................... 465 Figure 349: SVIP Record Trace ........................465 Figure 350: Service Check ..........................466 Figure 351: Network Status..........................467 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 28: Document Purpose

    CDR (Call Details Record) • • Music On Hold User Portal • • Fax Server Upgrading and maintenance • • Busy camp-on Backup/restore • • Presence Troubleshooting • Follow me P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 29: Change Log

    • Added GMT-4:00 (Atlantic Standard Time) and GMT+1:00 (Casablanca) to Time Settings [Time Zone] • To improve UCM flash storage lifespan, syslog will no longer be written to UCM internal storage if a syslog server is configured. [Syslog] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 30: Firmware Version 1.0.20.28

    Added support for Zoho CRM v2 API. [ZohoCRM] • [GDMS] Added GDMS SIP account syncing. [GDMS SETTINGS] • [HTTPS API] Add a new HTTPS API. [HTTPS API (New)] • [Maintenance] P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 31 After an attended transfer is completed, endpoints will now be updated with the CID of the other party instead of keeping the transferor’s CID. Added Block collect calls option in SIP settings→General settings. [Block Collect Calls] P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 32 Enable CC option added as batch edit extension option. [Enable CC] Subnet mask can now be specified when configuring subnets that can register to the extension. [ACL Policy] [Local Network Address] • [GS Wave Web] P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 33 Agents can now view recordings of their calls in their user portal. [USER PORTAL] A queue can now have 3 chairmen to manage it. [Queue Chairman] Callers can no longer use feature codes in established callbacks. [Enable Feature Codes] P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 34 [Change Username] Regular users will now be logged out automatically if an admin resets their extension. [USER PORTAL] • [Voicemail] Voicemail group member limit increased from 16 to 27. [Member] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 35: Firmware Version 1.0.19.29

    Added new option Enable Hold time Announcement to announce estimated wait times to caller. [Enable Hold time Announcement] • Added a new option “Block the Backward Collect Call” to automatically block collect calls/reverse charge calls. [Block ] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 36: Firmware Version 1.0.19.21

    Added ability to customize the data columns included in exported CDR reports. [CDR Export Customization] • Added ability to view a specified extension’s membership in Call Queues/Ring Groups and other details. [Extension Details] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 37: Firmware Version 1.0.17.16

    Added a maximum limit of 500 entries to the IVR blacklist and whitelist. [IVR] • Added character restrictions to LDAP Number Attributes field to ensure correct input. [LDAP Client Configurations] • Added maximum limit of 99,999 to parking timeout. [Parking Timeout] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 38: Firmware Version 1.0.16.20

    • Added ability to customize the LDAP name and number attributes in the Phonebook Download Configurations page [LDAP Client Configurations] • Added option to download Call Queue Statistics. [Queue Statistics] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 39: Firmware Version 1.0.15.16

    Added CDR records separation [CDR separation] Firmware Version 1.0.14.24 • Added protection to prevent HTTP rogue login. Firmware Version 1.0.14.23 • Restored ability to view voicemail count in the Extension/Trunk overview. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 40: Firmware Version 1.0.14.21

    Added description field in ZeroConfig settings to configure Softkey/Line/MPK for GXP series phones. [PROVISIONING] • Improved seamless transfer privilege control. [Seamless transfer privilege control] • Added RTP Keep-alive support. [RTP Keep-alive] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 41: Firmware Version 1.0.12.19

    Added support for music on hold playback from webGUI. [Music On Hold ] • Added support to enable delete recording files for user privilege. [Consumer] • Added support disk Inode usage in "Storage Usage" page. [Space Usage] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 42: Firmware Version 1.0.11.27

    Added call queue custom prompt support. [Configure Call Queue] • Added call queue retry time support. [Configure Call Queue] • Added Support for DHCP Client List. [DHCP Client List] Firmware Version 1.0.0.7 • This is the initial version. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 43: Welcome

    WELCOME Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses to unify multiple...

  • Page 44: Product Overview

    PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for UCM6200 series. Table 1: Technical Specifications Interfaces Analog Telephone FXS 2x RJ11 ports with lifeline support...
  • Page 45 Concurrent audio calls up to 100, concurrent WebRTC calls up to 50. Or up to 66% performance if calls are SRTP encrypted • UCM6202/6204 up to 500 registered SIP endpoints. SIP Devices • UCM6208 up to 800 registered SIP endpoints. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 46 FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 47: Installation

    INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to a network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series. Equipment Packaging Table 2: UCM6200 Equipment Packaging...

  • Page 48: Connect The Ucm6204

    6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Note: The ground screw needs to be connected. Connect the UCM6204 Figure 3: UCM6204 Front View P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 49: Connect The Ucm6208

    6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Note: The ground screw needs to be connected. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 50: Safety Compliances

    Grandstream reserves the right to remedy warranty policy without prior notification. ----------------------------------------------------------------------------------------------------------------- ---------------------------------- Warning: Use the power adapter provided with the UCM6200 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. ----------------------------------------------------------------------------------------------------------------------------- ----------------------...

  • Page 51: Getting Started

    Back option, pressing the OK button will return to the previous menu. • LCD Backlight The LCD backlight will turn on upon button press and will go off when idle for 30 seconds. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 52: Table 3: Lcd Menu Options

    Time Clock) test pattern. Check the system time from either the LCD idle screen or in the web portal System Status->System Information- >General page. To revert back to the correct time, manually reboot the device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 53: Use The Led Indicators

    LED Indicator LED Status Solid: Connected Flashing: Data Transferring OFF: Not Connected FXS (Phone/Fax) FXO (Telco Line) Table 5: UCM6208 LED Indicators LED Status NETWORK Solid: Connected OFF: Not Connected P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 54: Using The Web Ui

    To access the UCM's web portal, follow the steps below: Figure 7: UCM6202 Web GUI Login Page 1. Make sure your computer is on the same network as the UCM. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 55: Setup Wizard

    After logging into the UCM web portal for the first time, the setup wizard will guide the user through basic configurations such as time zone, network settings, trunks, and routing rules. Figure 8: UCM6200 Setup Wizard P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 56: Main Settings

    Web GUI Languages Currently the UCM6200 series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German, Turkish and Czech. Users can select the UCM's web UI display language in the top-right corner of the page.

  • Page 57: Web Gui Search Bar

    After making changes to a page, click on the "Save" button to save them and then the "Apply Changes" button that appears to finalize the changes. If a modification requires a reboot, a prompt will appear asking to reboot the device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 58: Setting Up An Extension

    Once prompted, enter the voicemail password. If successful, you will now be prompted with various voicemail options. 5. You have now set up an extension on an endpoint. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 59: System Settings

    Two methods are currently available: Certificate Options - Upload Certificate: Upload the appropriate files from one's own PC. - Request Certificate: Enter the domain for which to request a certificate for from Let's Encrypt. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 60: Network Settings

    WAN port will be used for uplink connection. LAN port will function similarly to a regular Method router port. • Switch WAN port will be used for uplink connection. LAN port will be used as a bridge for connections. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 61 Enter DNS server address 1. The default setting is 8.8.8.8. DNS Server 2 Enter DNS server address 2. The default setting is 208.67.222.222. Allow IP Enter the DHCP IP Pool starting address. The default setting is 192.168.2.100. Address From P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 62 Enter the DNS server 1 address for static IP settings. DNS Server 1 The default setting is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. Username Enter the username to connect via PPPoE. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 63 Lease Time LAN (when Method is set to "Switch") IP Method Select Auto or Static. The default setting is Auto IP Address Enter the IP address for static IP settings. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 64: Figure 11: Ucm6202 Network Interface Method: Route

    LAN port interface is used as a router. Please see the sample diagram below. Figure 11: UCM6202 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as room for PC connection. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 65: Figure 12: Ucm6202 Network Interface Method: Switch

    Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Figure 13: UCM6202 Network Interface Method: Dual P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 66: Dhcp Client List

    To bind multiple existing MAC addresses that are in the list to their respective IP addresses, check the boxes next to each MAC address and click on the button. A confirmation message will appear on the screen. Click to bind the addresses. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 67: Figure 16: Batch Add Mac Address Bind

    802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6200 use 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Figure 17: UCM6200 Using 802.1X as Client P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 68: Static Routes

    The UCM6200 provides users static routing capability that allows the device to use manually configured routes, instead of dynamically assigned routes or the default gateway. Static routes can be used to define a P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 69: Table 9: Ucm6200 Network Settings→Static Routes

    LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from LCD menu→Network Menu. The following diagram shows a sample application of static route usage on UCM6204. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 70: Figure 19: Ucm6204 Static Route Sample

    192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 71: Port Forwarding

    Configure the UCM as a router by selecting "Route" in System Settings->Network Settings->Basic Settings->Method. ➢ WAN port is connected to an uplink switch with a public IP address configured (e.g., 1.1.1.1). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 72: Figure 21: Create New Port Forwarding

    Protocol Type: Select the protocol to use for this port forwarding. Figure 22: UCM6200 Port Forwarding Configuration This will allow users to access the GXP2160 web portal from an external network. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 73: Openvpn

    Specify the protocol user, user should use the same settings as used on the Server Protocol server Use the same setting as used on the server. OpenVPN® Dev TUN: Create a routed IP tunnel. Device mode Dev TAP: Create an Ethernet tunnel. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 74: Ddns Settings

    Figure 24: Open VPN® feature on the UCM6200 DDNS Settings Configuring UCM DDNS settings will allow the UCM to be accessed via domain name instead of IP address. UCM supports the following DDNS services: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 75: Figure 25: Register Domain Name On Noip.com

    1. The UCM must be publicly accessible in order to work with the service provider. Figure 25: Register Domain Name on noip.com 2. Navigate to System Settings->Network Settings->DDNS Settings, check the Enable DDNS option, select your service provider, and configure all the displayed fields. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 76: Figure 26: Ucm6200 Ddns Setting

    Figure 26: UCM6200 DDNS Setting 3. You can now use the configured domain to access the UCM web portal. Figure 27: Using Domain Name to Connect to UCM6200 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 77: Security Settings

    Death Defense. These can be configured separately for the WAN interface and LAN interface. Table 13: Typical Firewall Settings Ping Defense If enabled, the UCM will not send ICMP messages in response to ping requests. Enable P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 78: Table 14: Firewall Rule Settings

    Figure 28: Create New Firewall Rule Table 14: Firewall Rule Settings Rule Name Enter a name for the firewall rule. Select the action for the Firewall to perform. • ACCEPT Action • REJECT • DROP P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 79: Dynamic Defense

    Blacklist Update 120. Interval For example, if set to "300", blocked IP addresses will not be able to establish TCP connections with the UCM until after 300 seconds have passed. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 80: Fail2Ban

    Once an IP address exceeds the allowed number of login or SIP authentication attempts within the configured "Max Retry Duration" period, all SIP and HTTP requests from that IP address will be dropped, forbidding web access and blocking further authentication attempts. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 81: Table 16: Fail2Ban Settings

    UCM6200. Configure the duration (in seconds) for the detected host to be banned. The default Banned Duration setting is 600. If set to 0, the host will be always banned. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 82: Tls Security

    Please log in UCM62xx web interface and go to System Settings→Security Settings→TLS Security. By default, minimum TLS version is set to TLS1.1, and maximum TLS version is set to TLS1.2. Supported versions are 1.0, 1.1 and 1.2 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 83: Ssh Access

    Users could add new phonebook with a different Phonebook DN for other external contacts. For example, "ou=people,dc=pbx,dc=com". • All the phonebooks in the UCM6200 LDAP server have the same Base DN "dc=pbx,dc=com". Term Explanation: cn= Common Name ou= Organization Unit dc= Domain Component P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 84: Ldap Server Configurations

    To access LDAP server and client settings, go to Web GUI→Settings→LDAP Server. LDAP Server Configurations The following figure shows the default LDAP server configurations on the UCM6200. Figure 33: LDAP Server Configurations P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 85: Ldap Phonebook

    "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI→Extension/Trunk→Extensions first. The default LDAP phonebook will then be updated automatically. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 86: Figure 36: Ldap Server→Ldap Phonebook

    "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below) or select to delete the phonebook. Figure 38: Edit LDAP Phonebook P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 87: Figure 39: Import Phonebook

    If the phonebook DN does not exist on the UCM6200 LDAP Phonebook, a new phonebook with this phonebook DN will be created. The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM6200. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 88: Ldap Client Configurations

    LDAP Client Configurations The configuration on LDAP client is useful when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the UCM. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 89: Figure 43: Ldap Client Configurations

    Username: Please leave this field empty • Password: Please leave this field empty • LDAP Name Attribute: CallerIDName Email Department FirstName LastName • LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax • LDAP Number Filter: (AccountNumber=%) P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 90 LDAP Version: If existed, please select LDAP Version 3 • Port: 389 The following figure shows the configuration information on a Grandstream GXP2170 to successfully use the LDAP server as configured in [Figure 33: LDAP Server Configurations]. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 91: Figure 44: Gxp2170 Ldap Phonebook Configuration

    Figure 44: GXP2170 LDAP Phonebook Configuration P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 92: Time Settings

    This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time. If it is positive (+), the local time zone is west of P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 93: Set Time Manually

    "Enable DHCP Option 2" and "Enable DHCP Option 42" options under Web GUI→Settings→Time Settings→Auto Time Updating page are unchecked or set to empty. Otherwise, time auto updating settings in this page will take effect after reboot. ----------------------------------------------------------------------------------------------------------------------------- --------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 94: Ntp Server

    Configure the end time for office hour Week Select the workdays in one week. Check this option to show advanced options. Once selected, please Show Advanced Options specify "Month" and "Day" below. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 95: Holiday

    System administrators can define holidays which can be used as conditions for call forwarding and inbound routing. To configure this, navigate to System Settings->Time Settings->Holiday and click on the Add button to create a new holiday. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 96: Table 19: Create New Holiday

    Once done, click on "Save" and then "Apply Change" for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 97: Email Settings

    However, emails sent using MTA may be considered as spam by destination SMPT servers. • Client: UCM will send emails to the configured SMTP server to forward to the final destination. Credentials for the SMTP server will be required. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 98 Configure the POP/POP3 server port for the configured username POP/POP3 Server Port Example: 995 Display Name Specify the display name in the FROM header in the Email. Specify the sender's Email address. Sender For example: pbx@example.mycompany.com. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 99: Figure 50: Ucm6200 Email Settings

    The following figure shows example email settings, where 192.168.6.202 is the SMTP server. Figure 50: UCM6200 Email Settings Once configuration is complete, click on the Save button first and then the Test button to verify that the settings work. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 100: Email Templates

    Press to reset all email templates to default ones. To configure the email template, click the button under Options column, and edit the template as desired. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 101: Email Send Log

    Under UCM Web GUI→System Settings→Email Settings→Email Send Log, users could search, filter and check whether the Email is sent out successfully or not. This page will also display the corresponding error message if the Email is not sent out successfully. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 102: Table 21: Email Log

    Select the email module to filter with from the drop-down list, which contains: • All Modules • Extension • Voicemail • Conference Schedule • Emergency calls • Video conference Schedule • User Password • Alert Events • P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 103: Recordings Storage

    Disk, or SD card if they are available. If all storage location types are available, the priority will be NAS->USB Disk->SD Card->Local storage. • If “Local” is selected, the recordings will be stored in UCM62xx internal storage. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 104: Figure 56: Recordings Storage Prompt Information

    Conference: Copy the conference recording files to the external device. • Queue: Copy the call queue recording files to the external device. • All: Copy all recording files to the external device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 105: Provisioning

    Each layer also has its own structure in different levels. Please see figure below. The details for each layer are explained in sections Global configuration Model configuration Device Configuration P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 106: Auto Provisioning Settings

    Grandstream end point devices in the same LAN area in a centralized way. Auto Provisioning Settings By default, the Zero Config feature is enabled on the UCM6200 for auto provisioning. Three methods of auto provisioning are used. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 107: Figure 59: Ucm6200 Zero Config

    The phone will then send TFTP request to download the XML config file from the UCM6200. To start the auto provisioning process, under Web GUI→Value-added Features→Zero Config→Zero Config Settings, fill in the auto provision information. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 108: Table 22: Auto Provision Settings

    If enabled, when the device is discovered, the PBX will automatically Automatically Assign assign an extension within the range defined in "Zero Config Extension Extension Segment" to the device. The default setting is disabled. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 109: Discovery

    Grandstream endpoints are automatically discovered after bootup. Users could also manually discover device by specifying the IP address or scanning the entire LAN network. Three methods are supported to scan the devices. • PING • • SIP Message (NOTIFY) P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 110: Figure 61: Auto Discover

    Auto Discover can also search for devices located on other subnets, in condition for the subnet to be added under Zero Config Settings> Subnet Whitelist. The method allowed to auto discover other subnets then the UCM’s is SIP-Message like shown below. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 111: Uploading Devices List

    (valid IP address, valid MAC address, device model and an existing account), otherwise the UCM will reject the file and the operation will fail: Figure 64: Device list - CSV file sample P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 112: Managing Discovered Devices

    Click on to reboot selected devices (the selected devices, should have been provisioned with extensions since the phone will authenticate the server which is trying to send it reboot command). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 113: Global Configuration

    • Communication Settings: configure Email and FTP settings Select the checkbox on the left of the parameter you would like to configure to activate the dropdown list for this parameter. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 114: Table 23: Global Policy Parameters - Localization

    Otherwise, the ITSP feature code will be used. If set to “Yes”, pressing the number key “#” will immediately dial out the Use # as Dial Key input digits. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 115: Table 25: Global Policy Parameters - Contact List

    LDAP server allows anonymous binds. Configure the bind “Password” for querying LDAP servers. The field can be Password left blank if the LDAP server allows anonymous binds. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 116 Disable Disable phonebook XML downloading. Phonebook XML Server • Manual Once selected, users need specify downloading protocol HTTP, HTTPS or TFTP and the server path to download the phonebook XML P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 117: Table 26: Global Policy Parameters - Maintenance

    “ZC_firmware” in the USB storage root directory. When URL is selected as firmware source, configure upgrade via TFTP, Upgrade via HTTP or HTTPS. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 118 Configure the URL/IP address for the syslog server. Syslog Level Select the level of logging for syslog. Send SIP Log Configures whether SIP messages will be included in the syslog. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 119: Table 27: Global Policy Parameters - Network Settings

    UCM6200. Check this option if the SIP endpoint uses a 800x400 resolution wallpaper. • Source Screen Resolution 800 x 400 Configure the location where wallpapers are stored. • File P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 120: Table 29: Global Policy Parameters - Communication Settings

    From E-Mail address SMTP Settings Email address • Sender Username Username of the sender • Password Recovery Email Email where recovered password will be sent • Alarm receive Email 1 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 121: Global Templates

    Click on "Create New Template" to add a global template. Users will see the following configurations. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 122: Table 30: Create New Template

    On the right side of each option, users can click on to reset the option value to the default value. Click on “Save” to save this global template. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 123: Model Configuration

    Select a model to apply this template. The supported Grandstream models Model are listed in the dropdown list for selection. Template Name Create a name for the model template. Description Enter a description for the model template. This is optional. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 124 P value “P1362” to “en”, which means the display language on the LCD is set to English. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Note: Some devices use Alias and not P-values. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 125: Model Update

    Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Model Update UCM6200 zero config feature supports provisioning all models of Grandstream SIP end devices including OEM device models. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 126: Figure 69: Oem Models

    Click on to download the template. • Click on to upgrade the model template. Users will see this icon available if the device model has template updated in the UCM6200. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 127: Device Configuration

    Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6200. Once the device is plugged in, it can P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 128: Manage Devices

    The device manually created or discovered from Auto Discover will be listed in the Web GUI→Value-added Features→Zero Config→Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 129: Figure 73: Manage Devices

    (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device. If there are same options existing in different level configurations with different value configured, the higher-level configuration will override the lower level configuration. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 130 (5) Customize Device Settings This is the highest-level configuration for the device. Click on “Modify Customize Device Settings” and following dialog will show. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 131: Figure 75: Edit Customize Device Settings

    If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 132: Figure 76: Modify Selected Devices - Same Model

    If selected devices are of different models, the configuration dialog is like the following figure. Click on view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 133: Figure 77: Modify Selected Devices - Different Models

    NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 134: Example Application

    1. Go to Web GUI→Value-added Features→Zero Config→Zero Config Settings, select “Enable Zero Config”. 2. Go to Web GUI→Value-added Features→Zero Config→Global Policy, configure Date Format, Time Format and Firmware Source as follows. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 135: Figure 79: Zero Config Sample - Global Policy

    Figure 79: Zero Config Sample - Global Policy P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 136: Figure 80: Zero Config Sample - Device Preview 1

    Users will see the English support template is applied since this is the default model template. A preview of the device settings will be listed on the right side. Figure 80: Zero Config Sample - Device Preview 1 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 137: Figure 81: Zero Config Sample - Device Preview 2

    9. For the GXV3370 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3370. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 138: Figure 82: Zero Config Sample - Device Preview 3

    Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3370 used by the supervisor will be provisioned to use the default language on LCD display since it is not specified in the global policy. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 139: Extensions

    To create a new SIP extension, navigate to Extension/Trunk->Extensions and click on the Add button. The following window will appear: Figure 83: Create New Device Extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow me P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 140: Table 32: Sip Extension Configuration Parameters - Basic Settings

    If enabled, the voicemail will be attached to the email notification that is sent when a voicemail is received. Note: When set to "Default", the global Send Voicemail to Email settings in Call Features->Voicemail->Voicemail Email Settings will be used. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 141 Dial Mobile Phone Prefix feature code (*88 by default) + extension Mobile Phone Number number to directly dial this number. Example: Dial *881000 to call the mobile number associated with extension 1000. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 142: Table 33: Sip Extension Configuration Parameters - Media

    Basic Settings. Fax to Email • No – Do not send any faxes to the user’s email address configured in the extension’s Basic Settings. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 143: Table 34: Sip Extension Configuration Parameters - Features

    “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. CFU Time Condition Notes: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 144 “Queues”: Select a queue from dropdown list as CFB target. • “Voicemail Group”: Select a voicemail group from dropdown list as CFB target. CFB Time Condition Select time condition for Call Forward Busy. The available time conditions P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 145 For Trunk: This extension is registered from a PBX. CC Mode The default setting is “Normal”. Note: The number of CC agents (for “Normal” mode) will now be limited by the extensions’ allowed number of concurrent registrations. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 146 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 147: Create New Iax Extension

    The UCM6200 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is like SIP but also has its own characteristic. For more information, please refer to RFC 5465. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 148: Table 36: Iax Extension Configuration Parameters→Basic Settings

    Configure the user's email address. Email notifications will be sent to this address. Configure the password for user portal access. A random password is automatically User Password generated by default and is highly recommended for security. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 149: Table 37: Iax Extension Configuration Parameters→Media

    Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Condition Notes: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 150 Configure the number of seconds to ring the user before the call is forwarded to Ring Timeout voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 151: Create New Fxs Extension

    The configuration parameters are as follows. Table 40: FXS Extension Configuration Parameters→Basic Settings General Extension The extension number associated with the user. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 152 Select the voice prompt language that will be used for this extension. By default, the selected voice prompt language under PBX Settings->Voice Prompt->Language Language Settings will be used. To add more supported languages, please download the voice prompt language packages in the same page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 153: Table 41: Fxs Extension Configuration Parameters→Media

    If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. • Fax Gateway: If selected, the UCM6200 can support conversation and P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 154: Table 42: Fxs Extension Configuration Parameters→Features

    Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 155 Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 156: Batch Add Extensions

    Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls from this rule. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Local Voicemail". • Disable Voicemail: Disable Voicemail. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 157 If enabled, users can skip password verification when dialing in via the My Voicemail Password feature code. This option is disabled by default. Verification Select which Music On Hold class to suggest to extensions when putting them on Music On Hold hold. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 158 Registrations value is 1. Other Settings SRTP Enable SRTP for the call. The default setting is "No". Fax Mode Select Fax mode for this user. The default setting is “None”. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 159: Batch Add Iax Extensions

    Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions. SIP/IAX Password • User Random Password. A random secure password will be automatically generated. It is recommended P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 160 Select Fax Mode for this user. The default setting is “None”. • Fax Mode None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 161: Batch Extension Resetting Functionality

    Selected Extensions" or "Delete Selected Extensions". Also, options "Edit” , "Reboot" , "Delete" reset are available per extension. User can search an extension by specifying the extension number to find an extension quickly. Figure 84: Manage Extensions P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 162 Delete button to delete several extensions at once. • Modify selected extensions Select the checkbox for the extension(s). Then click on "Edit" to edit the extensions in a batch. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 163: Export Extensions

    Click on "Import Extensions" button. The following dialog will be prompted. Figure 86: Import Extensions • Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 164: Table 46: Sip Extensions Imported File Example

    Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask Local Subnet 8 IP address/Mask Local Subnet 9 IP address/Mask P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 165 CC Monitor Policy Generic/never CCBS Available Timer 3600/4800 CCNR Available Timer 3600/7200 CC Offer Timer 60/120 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 166: Table 47: Iax Extensions Imported File Example

    Digits Technology Enable Voicemail yes/no CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 167 All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 168: Table 48: Fxs Extensions Imported File Example

    Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Call Waiting Yes/no Use # as SEND Yes/no RX Gain Values from -30→6 P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 169 Immediate hotline/delay hotline Hotline Number digits Limit Max time (s) empty Do Not Disturb Yes/no DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 170: Extension Details

    Ring Group: Indicates the ring groups that this extension belongs to. • Call Queue: Indicates the Cal Queues that this extension belongs to. • Call Queue (Dynamic): Indicates the Call Queues that this extension belongs to as a dynamic agent. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 171: E-Mail Notification

    When click on “E-mail Notification” button, the following message will be prompted in the web page. Click on OK to confirm sending the account information to all users’ Email addresses. After clicking the button, the following prompt will appear: Figure 90: E-mail Notification - Prompt Information P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 172: Figure 91: Account Registration Information And Qr Code

    The selected users will receive emails containing account registration information, LDAP configuration, and QR codes for quick setup on mobile apps. Figure 91: Account Registration Information and QR Code Figure 92: LDAP Client Information and QR Code P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 173: Multiple Registrations Per Extension

    This feature can be enabled by configuring option “Concurrent Registrations” under Web GUI→Extension/Trunk→Edit Extension. The default value is 1 for security purposes. Maximum is 10. Figure 94: Extension - Concurrent Registration P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 174: Sms Message Support

    SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x which is built with Asterisk 13. Figure 95: SMS Message Support P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 175: Extension Groups

    Select extensions from the list on the left side to the right side. Figure 96: Edit Extension Group Click on in order to change the ringing priority of the members selected on the group. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 176: Using Extension Groups

    Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 97: Select Extension Group in Outbound Route P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 177: Analog Trunks

    For some countries, a polarity reversal is used for Reversal signaling the disconnection of a phone line and the call will be considered as “Hangup” on a polarity reversal. The default setting is “No”. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 178 Configure the time interval between off-hook and first dialed digit for outbound calls. Delay(ms) Enable automatic recording for the calls using this trunk. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 179 “Direct Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 180 PSTN. Before the detecting, please make sure there is more than one channel PSTN Detection configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom". P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 181: Pstn Detection

    Tone Country. The default setting is "United States of America (USA)". • PSTN Detection. Figure 98: UCM6200 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 99: UCM6200 PSTN Detection P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 182: Figure 100: Ucm6200 Pstn Detection: Auto Detect

    Figure 100: UCM6200 PSTN Detection: Auto Detect • If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. Figure 101: UCM6200 PSTN Detection: Semi-Auto Detect P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 183: Table 50: Pstn Detection For Analog Trunk

    Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 184: Voip Trunks

    "username" field from authentication line. If enabled, the trunk CID will not be overridden by extension’s CID when the Keep Trunk CID extension has CID configured. The default setting is “No”. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 185 “Direct Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 186: Table 52: Sip Register Trunk Configuration Parameters

    CallerID Name configured. Configure the domain name of the SIP user account. This will overwrite the From Domain domain in the "From" header. Example: If the user account is "1234567", setting P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 187 DOD number has been set, the trunk’s preferred CID will be used. If enabled, the SIP INVITE message sent to the trunk will contain PAI (P-Asserted- Send PAI Header Identity) header including configured PAI Header. The default setting is “No”. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 188 Auto: Send DTMF using RFC4733 if offered. Otherwise, inband will be used. If enabled, the UCM6200 will regularly send SIP OPTIONS to the trunk to check Enable Heartbeat connection status. Detection The default setting is "No". P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 189: Table 53: Sip Peer Trunk Configuration Parameters

    If enabled, the trunk CID will not be overridden by extension’s CID when the Keep Trunk CID extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating with P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 190 PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p,RTX, OPUS and VP8. DID Mode Configure where to get the destination ID of an incoming SIP call, from SIP P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 191 LDAP sync process. The password must be the same on both UCM6200 peers Password to ensure successful synchronization. Sync LDAP Port Configure the TCP port used LDAP sync feature between two peer UCM6200. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 192: Table 54: Create New Iax Trunk

    Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the Keep Trunk CID extension has CID configured. The default setting is "No". P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 193 If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 194: Table 56: Iax Peer Trunk Configuration Parameters

    If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 195: Trunk Groups

    Once creating the new trunk group and configuring the SIP settings, users can add multiple accounts within the configured SIP server by pressing button and configuring the username, password and authentication ID fields. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 196: Direct Outward Dialing (Dod)

    CEO would like their calls to come from their direct line. This can be accomplished by configuring DOD for the CEO’s extension. Steps to configure DOD on the UCM6200: 1. To setup DOD go to UCM6200 Web GUI→Extension/Trunk→VoIP Trunks page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 197: Figure 104: Dod Extension Selection

    7. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 105: Edit DOD P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 198: Figure 106: Fax Sending Dod

    Note: the file must contain and respect the following columns: DOD Number, DOD Name, Add extension, Local Member, LDAP Members. Figure 107: DOD Import • To export the DOD file, users can click on “Export”. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 199: Sla Station

    Configure the time (in seconds) to ring the station before the call is considered Ring Timeout unanswered. No timeout is set by default. If set to 0, there will be no timeout. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 200: Sample Configuration

    Users can create one or more SLA [Create/Edit SLA Station] stations to monitor the analog trunk. The following figure shows two stations, 1002 and 1005, are configured to be associated with SLA trunk “fxo1”. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 201: Figure 111: Sla Example - Sla Station

    If the external line is previously put on hold by an SLA station, another station that monitors the same SLA trunk could UnHold the call by pressing the BLF key if “Hold Access” is set to “open” on the analog trunk and the SLA station. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 202: Call Routes

    N: Any Digit from 2-9. Pattern ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Notes: P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 203 If enabled and PIN Groups are used, Privilege Levels and Filter on Source PIN Groups with Privilege Level Caller ID will also be applied. Configure the password for users to use this rule when making outbound Password calls. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 204 "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Note: Multiple patterns can be used. Patterns should be separated by comma “,”. Example: _X. , _NNXXNXXXXX , _818X. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 205: Outbound Blacklist

    Time Condition conditions such as holidays, office times, specific times, etc. Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 206: Figure 113: Country Codes

    : Hyphens are used mainly to improve readability and are not involved in pattern matching. Note: Users can export outbound route blacklists and delete all blacklist entries. Additionally, users can also P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 207: Pin Groups

    Specify the PIN that will be required to dial out. PIN Name Specify the name of the PIN Once user click on the following figure shows to configure the new PIN. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 208: Figure 115: Create New Pin Group

    Figure 115: Create New PIN Group The following screenshot shows an example of created PIN Groups and members: Figure 116: PIN Members P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 209: Figure 117: Outbound Pin

    User can also import PIN Groups by uploading CSV files for each group. To do this: 1. Navigate to Extension/Trunk→Outbound Routes→PIN Groups and click on the “Choose file to upload” button. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 210: Figure 119: Importing Pin Groups From Csv Files

    Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below Figure 120: Incorrect CSV File To ensure a successful import, please follow the format in the sample image below P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 211: Inbound Routes

    “Options” to download/export PIN Group settings. Inbound Routes Inbound routes can be configured via Web GUI→Extension/Trunk→Inbound Routes. Note: UCM6200 now supports 5000 Inbound route. • Click on to add a new inbound route. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 212: Inbound Rule Configurations

    “/*” and “*/” before and after each comment, respectively. ▪ Example: Pattern CallerID Pattern 1000 _NNXXNXXXXX /* 10-digit long distance */ 1001 _818X. /* Any number with leading 818 */ P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 213 Prepends n to a CID number, where n is a number. Default string is ${CALLERID(name)}，which means the name of an CallerID Name incoming caller, it is a pattern-matching syntax format. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 214 National: Users with National or International Level are allowed to use this rule. • International: The highest level required. Only users with international level are allowed to use this rule. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 215 "By DID" is selected in "Default Destination". Specify the digits to be prepended before the call is placed via the trunk. Prepend Those digits will be prepended after the dialing number is stripped. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 216: Inbound Route: Prepend Example

    With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk to route calls to different extensions. The following example demonstrates the process: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 217: Inbound Route: Multiple Mode

    Inbound Route: Multiple Mode In the UCM6200, the user can configure inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 218: Figure 124: Inbound Route - Multiple Mode

    To customize feature codes for “Default Mode” and “Mode 1”, click on under “Inbound Routes” page, check “Enable Inbound Multiple Mode” option and change “Inbound Default Mode” and “Inbound Mode 1” values (By default, *61 and *62 respectively). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 219: Inbound Route: Route-Level Mode

    In the UCM6200, users can enable Route-Level Inbound Mode to switch between different destinations for each individual inbound route. The inbound Route-Level mode can be enabled under Inbound Route settings. Figure 126: Inbound Route - Route-Level Mode P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 220: Inbound Route: Inbound Mode Blf Monitoring

    4. Configure the BLF value on a phone’s MPK/VPK. As an example, a GXP2140 with the BLF configured will show the Inbound Mode status on its screen once configured. The 777 BLF is lit green, indicating that the current inbound mode is “Default Mode”. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 221: Inbound Route: Import/Export Inbound Route

    (It is recommended to use Notepad++ for the imported file creation): • Disable This Route: Yes/No. • Pattern: Always prefixed with _ • CallerID Pattern: Always prefixed with _ P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 222: Fax Detection

    Blacklist Number. • To remove a number from the Blacklist, select the number in "Blacklist list" and click on or click on button to remove all the numbers on the blacklist. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 223: Figure 131: Blacklist Configuration Parameters

    Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI→Call Features→Feature Codes. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 224: Conference

    Host Password the invited party) during the conference call. Notes: • If "Public Mode" is enabled, the password is not required to join the conference room thus this field is invalid. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 225 Conference participant names will be announced when joining/leaving the conference even when the conference is on hold.. If enabled, no authentication will be required when joining the conference call. The Public Mode default setting is "Yes". P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 226: Table 62: Conference Settings

    Users can check the talking Caller IDs in conference control page (UCM WebUI→Call Features→Conference). The image will move up and down when the user is talking. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 227: Conference Call Operations

    "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to invite it to the conference. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 228: During The Conference

    Log in UCM6200 Web GUI during the conference call, the participants in each conference room will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 229: Table 63: Conference Caller Ivr Menu

    Mute/unmute yourself. Decrease the volume of the conference call. Decrease your volume. Increase the volume of the conference call. Increase your volume. Exit the caller menu and return to the conference. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 230: Google Service Settings Support

    If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.com/start Create a New Project in Google Developers page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 231: Figure 136: Google Service→New Project

    Figure 137: Google Service→Create New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 232: Conference Schedule

    Configure the topic of the scheduled conference. Letters, digits, _ and - Conference Subject are allowed. Conference Room Select a conference room for this scheduled conference. Conference Password Conference login password. Host Password Host Password. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 233 UCM's outbound routes will allow calling that special extension. Remote Conference Invite a remote conference. Conference Room Options Configure conference room password. Please note that if “Public Mode” is Password enabled, this option is automatically disabled. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 234 If this option is enabled, the invitation from Web GUI via a trunk with Skip Authentication password will not require authentication. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 235: Cleaner Options

    Enter the clean interval (in days). The valid range is from 1 to 30. After configuring the scheduled conference, it will be shown under Conference Schedule page as below: Figure 139: Conference Schedule P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 236: Contact Group

    Additionally, an audio file can be uploaded to each group to be used to announce the contact group name such as “Sales” or “Marketing”. The default announcement for each group is “Conference Contact Group 1”, “Conference Contact Group 2”, etc. Figure 140: Contact Group Parameters P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 237: Contact Group Configurations

    Users could also delete all recording files by clicking on “Delate All Recording Files” or delete multiple recording files at once by clicking on “Delete Selected Recording Files” after selecting the recording files. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 238: Conference Call Statistics

    The conference report page can be accessed by clicking on the Call Statistics button on the main Conference page. Figure 142: Conference Call Statistics Figure 143: Conference Report on Web P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 239: Figure 144: Conference Report On Csv

    Figure 144: Conference Report on CSV P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 240: Video Conference

    The password has to be at least 4 characters. All repetitive and sequential digits (e.g., 0000, 1111, 1234 and 2345) or common digits (e.g., 111222 and 321321) are not allowed. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 241: Conference Settings

    The amount of time(ms) that sound falls within what the DSP has DSP Silence Threshold established as the baseline for silence before a user is considered be silent. This value affects several operations and should not be changed P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 242: Conference Schedule

    Description Set a description of scheduled conference. Time Zone Configure the conference Time Zone. Once created, the Web GUI will display scheduled conference in Conference Schedule. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 243: Wave Webrtc Video Calling & Conferencing

    Web audio and video calls and conferencing can now be achieved through the UCM’s new WebRTC page. To get started with this new feature, please make sure to: 1. Navigate to Value-Added Features → WebRTC and enable WebRTC support. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 244: Figure 147: Enabling Webrtc Feature

    SIP registration password, where it offers a sleek interface to host conferences, receive email reminders for scheduled conferences, manage contacts, initiate calls, call transfer, chat functionality and more. Access the page by adding “/gswave” after the UCM’s server address and port. (e.g. https://my.ucm.com:8089/gswave). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 245: Figure 149: Grandstream Wave Interface

    Note: Starting with 1.0.19.27, the registration limit was increased to 300 for UCM62xx. The limit is the same regardless of whether the user is making voice calls or video calls For more details about the WebRTC feature, please refer to the following guide: http://www.grandstream.com/sites/default/files/Resources/wave_webrtc_guide.pdf P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 246: Ipvideotalk Meetings

    TCP: pro.ipvideotalk.com:20000 • TLS: pro.ipvideotalk.com:20001 Figure 151 - Peer Trunk to IPVT Make sure that the Transport field is either “TCP” or “TLS”. Save and apply changes to create the trunk. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 247: Figure 152 - Ipvt Mode

    However, if a unique code is used, users must also configure the Strip field to remove the unique code from the meeting ID before the call is sent to IPVT. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 248: Figure 154 - Ipvt Outbound Strip

    IPVT server. Once this outbound route has been created, users can now use a UCM extension to dial IPVT meeting rooms. Note: An IPVT account can have only 1 SIP trunk peered to it. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 249: Ivr

    Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 155: Create New IVR P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 250: Table 68: Ivr Configuration Parameters

    GUI→PBX Welcome Prompt Settings→Voice Prompt→Custom Prompt. Note: Up to 5 welcome prompts can be used. Digit Timeout Configure the timeout between digit entries. After the user enters a digit, P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 251: Figure 168: Voicemail Group

    Press 6 Queues • Press 7 Page Group • Press 8 • Press 9 Custom Prompt • Press * Hangup • Timeout DISA • Invalid Dial By Name • External Number P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 252: Ivr Black/Whitelist

    To use this feature, log in UCM Web GUI and navigate to Call Features→IVR→Create/Edit IVR: IVR Black/White List. • If the user selects “Blacklist Enable” and adds extension in the list, the extensions in the list will not be allowed to be reached via IVR. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 253: Figure 157: Black/White List

    If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 157: Black/White List P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 254: Create Custom Prompt

    Figure 158: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 255: Voice Prompt

    Download and Install Voice Prompt Package To download and install voice prompt package in different languages from UCM6200 Web GUI, click on "Add Voice Prompt Package" button. Figure 159: Language Settings for Voice Prompt P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 256: Figure 160: Voice Prompt Package List

    Figure 161: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6200 system voice prompt or delete it from the UCM6200. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 257: Upload Language Package

    Chinese voice prompt zh, then use the default language prompt (en); If not named the format as above, then the custom prompt will be used first, then use the default language prompt (en). For more details, please refer to: http://www.grandstream.com/sites/default/files/Resources/ucm_voiceprompt_customization_guide.zip P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 258: Custom Prompt

    16 bits. • 8000Hz mono. • In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix. • File size under 5M. • Filename should not exceed 100 characters. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 259: Download All Custom Prompt

    1. First, users should have a pre-recorded file respecting the following format: • PCM encoded / 16 bits / 8000Hz mono. • In “.GSM” or “.WAV” format. • File size under 5M. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 260: Record Username Via Voicemail Menu

    The user dials *97 to access his/her voicemail • After entering the voicemail password, the user can press “0” to enter the recordings menu and then “3” to record his name. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 261: Voicemail

    Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI→Call Features→Voicemail. Figure 166: Voicemail Settings P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 262: Table 69: Voicemail Settings

    If enabled, UCM will play from the voice message left most recently; if disabled, Play from Last UCM will play from the earliest left voice message Allow User Review If enabled, users can review the message following the IVR before sending. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 263: Access Voicemail

    4 - Leave a message * - Return to the main menu 5 - Repeat the current message 7 - Delete this message 8 - Forward the message to another user 9 - Save P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 264: Leaving Voicemail

    # in order to submit the message. In case if the caller is calling from an internal extension, they will be directly forwarded to the extension’s voicemail box. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 265: Voicemail Email Settings

    • ${VM_DATE}: The date and time when the message is left Figure 167: Voicemail Email Settings Click on "Load Default Settings" button to view the default template as an example. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 266: Configure Voicemail Group

    Select available extensions from the left list and add them to the right list. The extensions need to have voicemail enabled to be listed in available Member mailboxes list. Note: Members selected cannot exceed 30 extensions. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 267: Ring Group

    Ring all the members at the same time when there is incoming call to the ring group extension. If any of the member answers the call, it will stop ringing. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 268 PIN-protected and requires authentication, the other ring group members will no longer receive the call after it is forwarded. • If the forwarded call hits voicemail, the other ring group members will no longer receive the call. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 269: Figure 170: Ring Group Configuration

    The call would be routed to this destination if no one in this ring group answers Default Destination the call. Figure 170: Ring Group Configuration P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 270: Remote Extension In Ring Group

    Additionally, please create the appropriate outbound and inbound routes for these SIP trunks. 2. Click edit button in the menu , and check if Sync LDAP Enable is toggled on. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 271: Figure 171: Sync Ldap Server Option

    Figure 171: Sync LDAP Server option P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 272: Figure 172: Manually Sync Ldap Server

    4. Under Ring Groups setting page, click “Add”. Ring Groups can be found under Web GUI→Call Features→Ring Groups. If the LDAP phonebook has synced correctly, the remote UCM's extensions should appear in the Create/Edit Ring Group->LDAP Phonebook list. Figure 173: Ring Group Remote Extension P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 273: Restrict Calls

    Click on "Add" to add a rule for restrict calls. • Click on to edit the rule of restrict calls. • Click on to delete the rule of restrict calls. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 274: Table 74: Restrict Calls Configuration Parameters

    Configure the members that will not be able to call any extensions besides those Members in the Allowed List. Allowed list Select the extensions that the Members list can be able to call. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 275: Paging And Intercom Group

    Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Configure Multicast Paging Figure 175: Multicast Paging P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 276: Configure 2-Way Intercom

    Configure the multicast IP address that endpoints will listen to. Multicast IP Address Configure the port for multicast paging. Port Note: This field appears only when “Type” is set to “Multicast Paging”. Configure 2-way Intercom Figure 176: 2-way Intercom P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 277: Configure 1-Way Paging

    Select available users from the left side to the paging/intercom group member Members list on the right. Select which extensions are allowed to use the paging/intercom feature for this Paging/Intercom paging group. Whitelist Configure 1-way Paging Figure 177: 1-way Paging P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 278: Configure Announcement Paging

    Select available users from the left side to the paging/intercom group member Members list on the right. Select which extensions are allowed to use the paging/intercom feature for this Paging/Intercom paging group. Whitelist Configure Announcement Paging Figure 178: Announcement Paging P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 279: Configure Private Intercom

    The initiator can hear only one of the intercom members, which is determined by whose audio is initially detected. Audio from other members cannot be heard until the first responder is done talking. • Intercom members can hear only the initiator’s audio and not other intercom members P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 280: Table 79: Private Intercom Configuration Parameters

    Select available users from the left side to the paging/intercom group member Members list on the right. Select which extensions are allowed to use the paging/intercom feature for this Paging/Intercom paging group. Whitelist P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 281: Paging/Intercom Group Settings

    Users can schedule paging/intercom calls by using the Schedule Paging/Intercom page. To schedule, click the Add button on the new page and configure the caller, the group to use, and the time to call out. Figure 181: Schedule Paging/Intercom page P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 282: Table 80: Schedule Paging / Intercom Settings

    Single time or Daily, Weekly basis. Default is “Single”. Include Holidays If enabled Paging/Intercom will run during holidays. Display the action status of the scheduled paging / intercom call. Action Status Figure 182: Creating a scheduled paging/intercom call P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 283: Call Queue

    Name Configure the call queue name to identify the call queue. Select the strategy for the call queue. Strategy • Ring All Ring all available Agents simultaneously until one answer. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 284 Max Wait Time will be no limit to the amount of time a caller waits in queue. Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time". P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 285 Callers cannot dial into a queue if all agents are paused or invalid. • Strict Callers cannot dial into the queue if it has no agents logged in or if all agents P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 286 UCM model used. If the user attempts to configure the number of static agents to be more than the maximum allowed number, a warning message will appear. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 287: Table 82: Static Agent Limitation

    UCM6208 UCM6510 Click on "Global Queue Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 288: Call Center Settings And Enhancements

    To configure these, click on the button for a queue group and click on the Advanced Settings tab. The following options are available: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 289: Table 83: Call Center Parameters

    ✓ After enabling the feature, users need to set the option on GXP21XX phone under “Account→SIP Settings→Advanced Features→Special Feature” to “UCM Call Center” to display a softkey on the phone to login/logout. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 290: Queue Statistics

    Along with the mentioned call center features, UCM offers detailed call queue statistics, allowing system administrators to make informed decisions regarding call traffic distribution and handling. Figure 186: Call Queue Statistics P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 291: Agent Details

    Wait Time – the amount of time that the call was waiting in queue after dialing in. • Talk Time – the duration of the call after it was picked up by agent. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 292: Login Record

    Pause Time – the time that the agent paused. • Resume Time – the time that the agent unpaused. • Pause Duration – the total length of time the agent was paused for. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 293: Global Queue Settings

    Configure the code to dial after the queue extension to log out of the queue (i.e. Agent Logout Code queue extension + suffix). Suffix If no suffix is configured, dynamic agents will not be able to log out. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 294 Press the feature key configured to set your current number as callback number. Number Custom Callback Press the feature key configured to set a custom callback number. Number Continue Waiting Press the feature key configured to continue waiting. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 295: Switchboard

    Switchboard is a tool that allows system administrators and users to monitor and manage queues. This can be accessed from the Call Features->Call Queue page. Figure 192: Switchboard Summary Clicking on one of the queues shown above will bring up the following window: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 296: Table 85: Switchboard Parameters

    For dynamic agents, it will count the number of calls starting from the last login time. There are three different privilege levels for Call Queue management from the switchboard: Super Admin, Queue Chairman, and Queue Agent. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 297: Figure 194: Queue Agent

    In the image below, User 1000 is a queue agent and can see only his own information in the Switchboard. Figure 194: Queue Agent P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 298: Pickup Groups

    The default feature code for call pickup extension is *8, otherwise if the person intending to pick up the call knows the ringing extension they can use ** followed by the extension number in order to perform the call pickup operation. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 299: Figure 196: Edit Pickup Feature Code

    The following figure shows where you can customize these features codes Figure 196: Edit Pickup Feature Code P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 300: Music On Hold

    Music On Hold Playlist. • Click on next to the sound file to enable it from the selected Music On Hold Playlist. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 301: Figure 198: Play Custom Prompt

    Users could also record their own Music on hold to override an existing custom prompt, this can be done by following those steps: 1. Click on 2. A prompt of confirmation will pop up, as shown below. Figure 199: Information Prompt P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 302: Figure 200: Record Custom Prompt

    After downloading and unzip the pack, users could then upload the music files to UCM. • Factory reset could also recover the MOH file on the UCM. ------------------------------------------------------------------------------------------------------------------------------------------ -------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 303: Fax Server

    The default setting is "Yes". Configure the maximum transfer rate during the Fax rate negotiation. Maximum Transfer The possible values are 2400, 4800, 7200, 9600, 12000 and 14400. Rate The default setting is 14400. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 304 Resend button will appear in the File Send Progress list in Value-Added → Features Fax Sending to allow manual resending. Max Resend Attempts Configures the maximum attempts number to resend the fax. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 305: Receiving Fax

    Analog Station: Select FXS port to be assigned to the extension. By default, it is set to "None". • Once selected, analog related settings for this extension will show up in "Analog Settings" section. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 306: Figure 203: Configure Extension For Fax Machine: Fxs Extension

    Figure 203: Configure Extension for Fax Machine: FXS Extension Figure 204: Configure Extension for Fax Machine: Analog Settings 7. Go to Web GUI→Extension/Trunk→Inbound Routes page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 307: Example Configuration For Fax-To-Email

    The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1. Connect PSTN line to the UCM6200 FXO port. 2. Go to UCM6200 Web GUI→Call Features→Fax/T.38 page. Create a new Fax extension. Figure 206: Create Fax Extension P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 308: Figure 207: Inbound Route To Fax Extension

    5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address fax@domain.local as attachment. Figure 208: List of Fax Files P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 309: Fax Sending

    After that you can see the ongoing sending operation on the progress bar. Figure 210: Fax Send Progress Note: Only A3, A4, and B4 paper sizes are supported for the Fax Sending. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 310: Busy Camp-On

    The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 311: Presence

    User Portal: Navigate to Basic Information->Extensions->Features and click on the Presence Status dropdown list. Figure 211: SIP Presence Configuration Select which status to set from the presence status selection drop list. The following options are available: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 312: Table 87: Sip Presence Status

    When a user does change his/her SIP presence status by making a call using presence feature code, the UCM will create a corresponding CDR entry showing the call as Action type = PRSENCE_STATUS. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 313: Figure 213: Presence Status Cdr

    Figure 213: Presence Status CDR P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 314: Follow Me

    4. Once created, it will be displayed on the follow me list. And you can click on to delete the Follow Me. The following table shows the Follow Me configuration parameters: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 315: Table 88: Follow Me Settings

    Playback Unreachable If enabled, the PBX will playback the unreachable status message to the caller Status Message if the callee cannot be reached. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 316: Speed Dial

    Supported destinations are Extension, Conference Room, Video Conference Room, Voicemail, Voicemail Group, IVR, Ring Group, Queue, Paging/Intercom Group, Fax, DISA, Dial by Name, Announcement, and External Number. Figure 215: Speed Dial Destinations Figure 216: List of Speed Dial P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 317: Disa

    DISA configuration. • Click on to delete the DISA. Figure 217: Create New DISA The following table details the parameters to set and configure DISA feature on UCM6200 PBX. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 318: Table 90: Disa Settings

    "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 319: Emergency

    2. Click on to add a new emergency number. 3. Configure the required fields “Name, Emergency Number and Trunk(s) to be used to reach the number”. 4. Save and apply the configuration. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 320: Figure 218: Emergency Number Configuration

    Figure 218: Emergency Number Configuration The table below gives more description of the configuration Parameters when creating emergency numbers. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 321: Table 91: Emergency Numbers Parameters

    When enabled, emergency call will be automatically recorded. Send Recording File When enabled recording files will be sent to the configured email address. Configure the email addresses that will receive emergency call Email Address notifications. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 322: Figure 219: 911 Emergency Sample

    Figure 219: 911 Emergency Sample P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 323: Callback

    Configure the destination which the callback will direct the caller to. Two destinations are available: • Destination • DISA The caller can then enter the desired number to dial out via UCM6200 trunk. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 324: Blf And Event List

    Click on "Create New Event List" to add a new event list. • Sort selected extensions manually in the Eventlist • Click on to edit the event list configuration. • Click on to delete the event list. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 325: Table 93: Event List Settings

    If LDAP sync is enabled between the UCM6200 and the peer UCM6200, the Remote Extensions remote extensions will be listed under "Available Extensions". If not, manually enter the remote extensions under "Special Extensions" field. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 326 (Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is non-UCM6200 PBX. However, it might not work the other way around depending on whether the non-UCM6200 PBX supports event list BLF or remote monitoring feature. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 327: Dial By Name

    Dial by Name Configuration The administrators can create the dial by name group under Web GUI→Call Features→Dial By Name. Figure 221: Create Dial by Name Group P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 328: Figure 222: Configure Extension First Name And Last Name

    By Last Name: enter the first 3 digits of the last name to search the directory. By Full Name: enter the first 3 digits of the first name or last name to search the directory. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 329: Figure 223: Dial By Name Group In Ivr Key Pressing Events

    Name is set as a key pressing event for IVR, users can dial star (*) to exit from Dial by Name, and re-enter the IVR to start a new event. The following example shows how to use this option. Figure 223: Dial By Name Group In IVR Key Pressing Events P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 330: Username Prompt Customization

    3. Select the recorded file to upload it and press Save and Apply Settings. • Click on to record again the username prompt. • Click on to play recorded username prompt. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 331: Record Username Via Voicemail Menu

    Dial *97 or *98 to access the voicemail menu. If *98 is dialed, enter the desired extension and • voicemail password. • Upon entering the extension's voicemail system, dial 0 to enter the recordings menu. • Press 3 to start recording the username. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 332: Active Calls And Monitor

    1000 is calling 1001. 1001 is ringing. Figure 225: Status→PBX Status→Active Calls - Ringing The following figure shows the call between 1002 and 1003 is established. Figure 226: Status→PBX Status→Active Calls – Call Established P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 333: Figure 227: Call Connection Less Than Half Hour

    Figure 228: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 334: Hang Up Active Calls

    1. Enter an available extension for “Monitor’s Extension” which will be used to monitor the active call. 2. “Monitored Extension” must be one of the parties in the active call to be monitored. 3. Select spy mode. There are three options in “Spy Mode”. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 335 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to and [ section for instructions. [Table 94: UCM6200 Feature Codes] Call Recording] P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 336: Call Feature Codes

    • During an active call use the feature code (*44 by default) followed by the number you want to transfer to in order to perform the seamless transfer. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 337 • Default Code: *92 • Call Forward No Answer Activate Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 338 Call Forward Unconditional. Only the Extensions selected in this whitelist can configure call Remote Call Forward Whitelist forwarding for any extension via feature codes. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 339 Pickup Extension • If there is an incoming call to an extension, the other extensions within the same pickup group can dial *8 directly to pick up the call. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 340 • Default Code: *35 • PMS Wakeup Service Dial this code to access UCM PMS wakeup service, you can add, update, activate or deactivate PMS wakeup service. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 341: Figure 231: Enable/Disable Feature Codes

    “#” key. The UCM6200 also allows user to one click enable / disable specific feature code as shown below: Figure 231: Enable/Disable Feature codes P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 342: Parking Lot

    Parking Lot Extension During an active call, initiate blind transfer and then enter this code to park the call. • Parking Lot Name Set a name to the parking lot P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 343: Call Park

    Feature Maps→Call Park (Default code #72) During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to 720) will be announced before parking the call. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 344: Retrieve Parked Call

    SEND again. The recording will also be stopped upon hanging up the call. 4. The recording file can be retrieved under Web GUI→CDR. Click on to show and play the recording or click on to download the recording file. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 345: Enable Spy

    To configure the P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 346: Figure 237: Enabling Sca Option Under Extension's Settings

    Click the “+” button under the Options column to add a number that will share the main extension’s call appearance, which will be called private numbers. Figure 238: SCA Number Configuration 3. Configure the private number as desired. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 347: Figure 239: Sca Private Number Configuration

    SIP User ID. Auth ID and Password will be the same as the main extension’s. Once registration is complete, SCA is now configured. Figure 240: SCA Options P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 348: Table 96: Add Sca Private Number

    Enabling this option will allow calling from this private number. By Number default, it is enabled. Allow Termination to This Enabling this option will allows calls to this private number. By Number default, it is enabled. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 349: Announcement

    1. Navigate on the web GUI under “Call Features → Announcement” 2. Click on to add a new Announcement. 3. Configure the required fields Name, Prompt, Default Destination to be used for the announcement. 4. Save and apply the configuration. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 350: Table 98: Announcement Parameters

    Select the destination where to send the call after playing the announcement. The available default destinations are: • Extension • Default Destination Conference Rooms • Video Conference • Voicemail • Voicemail Group • P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 351: Figure 242: Announcement

    Dial By Name • External Number • Hang-up Created Announcements will be listed as shown below: Figure 242: Announcement • Press to edit the announcement. • Press to delete the announcement. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 352: Pbx Settings

    "International Call Prefix+Country Code+Destination number". When making outbound call, UCM will check "International Call Prefix” then “Country Code", if the combination exists in the blacklist, then the call will fail, otherwise, the call will be authorized. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 353 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6200. There are two related options in zero config page→Auto Provision Settings, "Pick Extension Segment" and "Enable Pick Extension". P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 354: Pbx Settings/Rtp Settings

    ICE Support or video calls and media transmission, via a SIP request/ response model or multiple candidate endpoints exchanging IP addresses and ports, such as private addresses and TURN server address. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 355: Payload

    Configure the payload type for VP8. The default setting is 108. Main Video FEC Configure the payload type for Main Video FEC, The default is 120. RTP FECC Configure the payload type for RTP FECC, The default is 125 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 356: Pbx Settings/Voice Prompt Customization

    Settings→Voice Prompt→Custom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: • PCM encoded. • 16 bits. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 357: Download All Custom Prompt

    . The following window will pop up in order to set a name for the downloaded file. Figure 245: Download All Custom Prompt Note: The downloaded file will have a .tar extension. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 358: Call Failure Tone Settings

    Additionally, custom voice messages recorded and uploaded in PBX Settings→Voice Prompt→Custom Prompt can be used for these failure responses instead of the default messages. Figure 246: SIP Trunk Prompt Tone P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 359: General Call Failure Tone

    Configure the jitter buffer implementation on the sending side of a SIP channel. The default setting is "Fixed". • Implementation Fixed The size is always equal to the value of "Max Jitter Buffer". • Adaptive P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 360: Pbx Settings/Recordings Storage

    UCM6200. Once “USB Disk” or “SD Card” is selected, click on “OK”. The user will be prompted to confirm to copy the local files to the external storage device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 361: Figure 249: Recordings Storage Prompt Information

    Conference: Copy the conference recording files to the external device. Queue: Copy the call queue recording files to the external device. All: Copy all recording files to the external device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 362: Pbx Settings/Nas

    NAS server will be shown on the Mounted Netdisk List. Additionally, the Status NAS will appear as a selectable storage option in the PBX Settings→Recording Storage page and CDR→Recording Files page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 363: Sip Settings

    Configure the number of registration attempts before the UCM6200 gives up. Register Attempts The default setting is 0, which means the UCM6200 will keep trying until the server side accepts the registration request. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 364: Sip Settings/Session Timer

    If checked, always request and run session timer. Timer If checked, run session timer only when requested by other UA. Session Expire Configure the maximum session refresh interval (in seconds). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 365: Sip Settings/Tcp And Tls

    (Certificate Authority) public key, which is used to verify the accessed servers. TLS CA Cert Note: The size of the uploaded CA certificate file must be under 2MB. TLS CA List Display a list of files under the CA Cert directory. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 366: Sip Settings/Nat

    Select DTMF mode to send DTMF. The default setting is RFC4733. If "Info" is DTMF Mode selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC4733" will be used P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 367: Transparent Call-Info Header

    UCM supports transparent call info header in order to integrate GDS door system with GXP21XX Color phones, the UCM will forward the call-info header to the phone in order to request the live view from GDS door system P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 368: Figure 251: Transparent Call-Info

    Figure 251: Transparent Call-Info P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 369: Iax Settings

    IAX Thread Count Configure the number of IAX helper threads. The default setting is 10. IAX Max Thread Count Configure the maximum number of IAX threads allowed. The default is 100. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 370: Iax Settings/Security

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address (11.11.11.11) or a range of IP addresses IP or IP Range (11.11.11.11/22.22.22.22) to be considered for call number limits. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 371: Interface Settings

    Select country to set the default tones for dial tone, busy tone, ring tone and Tone Region etc. to be sent from the FXS port. The default setting is "United States of America (USA)". P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 372 NEON: Light Neon Bulb Indicator. FXO Frequency Allows users to adjust the tolerance of the FXO ringing frequency. 63Hz is Tolerance considered the standard value and is selected by default. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 373: Figure 254: Dahdi Settings

    DTMF End Threshold: Indicates the minimum number of times an end signal for a single DTMF number must be detected before it is considered valid. Normally, DAHDI settings should be kept default and should be adjusted only when users encounter analog trunk/Fax-related issues. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 374: Gdms Settings

    For the Account field, enter either your account username or email address. Once all the information has been entered, click on the Authenticate button to connect to GDMS. Figure 256: GDMS API Credentials P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 375: Figure 257: Gdms Settings

    Provides the connection status once authenticated. Name of the organization in GDMS that the UCM SIP server and its Organization extensions will be under. Authenticate Sends the authentication request to GDMS with the entered credentials. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 376: Figure 258: Ucm On Gdms

    Figure 259: UCM SIP Extensions on GDMS Any future creation, modification, and deletion of the UCM’s SIP extensions will automatically be synchronized to GDMS. Note: UCM extensions’ names currently cannot be synchronized. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 377: Api Configuration

    Note: HTTPS API uses web interface port (default is 8089). The table below lists new HTTPS API supported methods. Table 115: New API Supported Queries getSystemStatus addInboundRoute listPaginggroup getSystemGeneralStatus getInboundRoute addPaginggroup listAccount updateInboundRoute getPaginggroup getSIPAccount deleteInboundRoute updatePaginggroup P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 378: Https Api (Old)

    (host name) in the certificate so that the TLS socket will not bind to multiple IP addresses. The default setting is 0.0.0.0:8443. Username Configure the username for TLS authentication. Password Configure the password for TLS authentication. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 379: Cdr Real-Time Output Settings

    Enables real-time CDR output module. This module connects to selected IP Enable addresses and ports and posts CDR strings as soon as it is available. Server Address CDR server IP address Port CDR server IP port P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 380 Choose either XML or JSON for CDR format Username Enter the Username for authentication. Password Enter the Password for authentication. For more details, refer to online how-to guide available at: http://www.grandstream.com/sites/default/files/Resources/CDR_Real-time_Output_Feature_Guide.pdf P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 381: Cti Server

    Users can change the listening port under the menu page, Web GUI→Value-added Features→CTI Server as shown on below screenshot: Figure 260: CTI Server Listening port More information about GS affinity and CTI Support on Grandstream products series please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/GS_Affinity_Guide.pdf P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 382: Asterisk Manager Interface (Restricted Access)

    Please be cautious when enabling AMI access on the UCM6200 and restrict the permission granted to the AMI user. By using AMI on UCM6200 you agree you understand and acknowledge the risks associated with this. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 383: Crm Integration

    ZohoCRM (v2 API), Salesforce or ACT! CRM. CRM Server Address Enter the IP address of the CRM server. Add Unknown Number Add the new number to this module if it cannot be found in the P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 384: Vtigercrm

    . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 262: CRM User Settings vTigerCRM Configuration page of the vTigerCRM can be accessed via admin login, on the UCM webGUI→Value-added Features→CRM. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 385: Table 119: Vtigercrm Settings

    Click on “Enable CRM” and enter the username/password associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 386: Zohocrm

    1. Select “ZohoCRM (v2 API)” from the CRM System Dropdown in order to use ZohoCRM. Note: Zoho CRM (legacy v1 API) will no longer be supported after 2019. Please use Zoho CRM (v2 API). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 387: Table 120: Zohocrm Settings

    Click on “Enable CRM” and enter the username/password associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using ZohoCRM features. Figure 266: CRM User Settings P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 388: Salesforce Crm

    Click on “Enable CRM” and enter the username, password and Security Token associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using Salesforce CRM features. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 389: Act! Crm

    “Enable CRM” option and enter the username and password, which will be the ACT! CRM account’s API Key and Developer Key, respectively. To obtain these, please refer to the ACT! CRM API developer’s guide here: https://mycloud.act.com/act/Help P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 390: Figure 270: Enabling Crm On The User Portal

    Figure 270: Enabling CRM on the User Portal Note: For more information on the ACT! CRM integration, please refer to the ACT! CRM documentation on our website. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 391: Pms Integration

    The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software, which is done through a middleware system (HMobile Connect) acting as interface between both parties. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 392: Hsc Pms

    Name Change • The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (HSC). The communication between both parties is direct with no middleware. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 393: Mitel Pms

    The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel). The communication between both parties is direct with no middleware. Mitel PMS Software Grandstream UCM Figure 273: UCM & Mitel PMS interaction P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 394: Pms Api

    On the “New” HTTPS API, users only need to enable the HTTPS API, which has PMS API functionality built in. For more details, regarding Old/New HTTPS API, please refer to [API CONFIGURATION]. For more details, please refer to online PMS API Guide. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 395: Connecting To Pms

    Configure the email address to send the backup to. In order to use some PMS features please activate the feature code associated under “Call Features→Feature Codes” • Update PMS Room Status • PMS Wake Up Service P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 396: Pms Features

    Click “Save” to create the new room, the fields above can be configured from the PMS platform, once set the following screen will be shown: Figure 276: Room Status User can create a batch of rooms as well by clicking on P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 397: Wake Up Service

    Executed: the wakeup call has been sent. Note: Editing an already executed wakeup service will automatically change the service’s status to “Programmed”. Type Single: The call will be made once at the specified time. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 398: Mini Bar

    If enabled, the default maid code will be 0000, no Authentication authentication is required. (Enter 0000 followed by # to access the consumer goods) Enable Continuous Multi Goods If enabled, please separate the goods’ codes by*. Billing P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 399: Table 126: Create New Maid

    Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUI→Value- added Features→PMS→Mini Bar. The following windows will appear: Figure 282: Create New Consumer Goods P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 400: Figure 283: Mini Bar

    Code Enter the Goods Code. Name Enter the Name of the Goods The Minibar page displays as: Figure 283: Mini Bar P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 401: Wakeup Service

    The following window will pop up. Figure 284: Create New Wakeup Service 3. Fill out the required fields and select the members to add to the wakeup group. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 402: Wakeup Service From User Portal

    2. Wakeup service can be found under “Value-added Features→Wakeup Service”, click on to create a new wakeup service. 3. Configure the Name, Prompt, Date and Time for the wakeup call. 4. Click to apply the changes. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 403: Wakeup Service Using Feature Code

    Users have the choice to set a wakeup service for tomorrow or specify another day when adding a wakeup service. • A wakeup service entry is created. The UCM will send a wakeup call at the scheduled date and time. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 404: Announcements Center

    Prompts can be directly uploaded from this page. Note: Prompt filenames cannot exceed 100 characters. Configure the ring timeout for the group members. The default value is 30 Ring Timeout seconds. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 405: Group Settings

    Here, Group Test's number is 666 and has extensions 1000, 1001, and 1002 as members of the group. 1. Click to create a new Announcement Center. 2. Configure the Announcement Center name and code to associate with the custom prompt. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 406: Figure 288: Announcements Center Code Configuration

    Figure 288: Announcements Center Code Configuration Sending 55 (code) + 666 (group number) will send an announcement with the associated audio prompt to all the members of Group Test. Figure 289: Announcements Center Example P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 407: Queuemetrics Integration

    Enter the QueueMetrics URL provided. Set the Username and the account code to the account name and password provided from QueueMetrics. Click on Save and Apply Changes. Figure 290: QueueMetrics configuration P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 408: Table 131: Queuemetrics Configuration Parameters

    Username Configure the username for QueueMetrics authentication. Account Code Configure the password for QueueMetrics authentication. Partition Configure Data storage partition identifier. For more details, please refer to online guide: http://www.grandstream.com/sites/default/files/Resources/QueueMetrics_integration.pdf P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 409: Status And Reporting

    The UCM Dashboard page under System Status->Dashboard provides an real-time overview of the system's trunks, extensions, queues, conference rooms, interface status, digital channels, and parking lots. Figure 291: Status→PBX Status P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 410: Trunks

    Trunks Display trunk name Display trunk Type: • Analog Type • • Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 411: Extensions

    Display the IP and port number of the registered device. Display Email Notification status for the extension. SIP Account email notification has not been sent. Email SIP Account email notification has been sent. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 412: Interfaces Status

    Figure 294: UCM6204 Interfaces Status Table 134: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 413: System Status

    Program version. This is the main software release version. Recovery Recovery version. Network Under Web GUI→System Status→System Information→Network, users could check the network information for the UCM6200. Please see details in the following table. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 414: Space Usage

    SD Card will display if connected. Inode Usage includes: • Configuration partition • Data partition Note: Inode is the pointer used for file reference in the system. The system usually has limited resources of pointers. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 415: Resource Usage

    Under Web GUI: →System Status→Dashboard→Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 296: System Status→Resource Usage P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 416: System Events

    SIP Outgoing Call through Trunk Failure Fail2ban Blocking SIP Lost Registration SIP Peer Trunk Status User Login Banned External Disk Usage HA failure warning Emergency Calls The CDR database is corrupted P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 417: Figure 297: System Events→Alert Events Lists: Disk Usage

    • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 418: Alert Log

    Notification On", "Email Notification Off" to control the alert and Email notification configuration. Alert Log Under Web GUI→Maintenance→System Events→Alert Log, system messages from triggered system events are listed as alert logs. The following screenshot shows system crash alert logs. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 419: Figure 301: System Events→Alert Log

    User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 302: Filter for Alert Log P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 420: Alert Contact

    ${TIME} : Current System Time ${CPU_USED} : CPU Usage ${MEM_USED} : Memory Usage ${ACTION} : Message Type. Refer to [Table 137: Alert Events] ${DISK_USED} : Disk Usage ${EXTERNAL_DISK_USED} : Disk Usage P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 421: Cdr

    Outbound calls: Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. • Internal calls: Internal calls are calls from one internal extension to another extension and not sent over a trunk. P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 422 >Record in CDR is enabled, Account Code information will be displayed in the CDR if applicable. Start Time Specify the earliest date and time of CDR to filter. End Time Specify the latest date and time of CDR to filter. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 423: Figure 304: Call Report

    WAKEUP • Call From Example format: "John Doe" 2000 • Call To Example format: 2002 • Call Time Format: 0:00:02 • Talk Time Format: 0:00:00 • Account Code Example format: P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 424 Click on to download the recording file in .wav format. Click on to delete the recording file (the call record entry will not be deleted). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 425: Table 140: Automatic Download Settings

    Whether to delete the sent records or not. Records Automatic Configure the Automatic Download Period Download Period Email Email address blacklist/whitelist for non-local contacts. Separate multiple addresses with semicolon (;) (i.e."xxx;yyy"). P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 426: Cdr Improvement

    It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 427: Cdr Export Customization

    Users can select the data they want to see in exported CDR reports by first clicking on the Filter button on the CDR page under CDR→CDR and selecting the desired information in the Export File Data field. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 428: Statistics

    CDR Statistics is an additional feature on the UCM6200 which provides users a visual overview of calls across a period of time. Users can filter with different criteria to generate the statistics chart. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 429: Table 141: Cdr Statistics Filter Criteria

    By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2016-01 To 2016-03. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 430: Recording Files

    The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 431: Table 142: Api Configuration Files

    UCM’s default certificates. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_cdr_rec_api_guide.pdf P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 432: User Portal

    Password and SIP Password are different fields and should not be mistaken for one another. Figure 315: Edit User Information by Super Admin The following figure is an example of logging in with an extension account. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 433: Figure 316: User Portal Login

    Figure 316: User Portal Login Upon successfully logging in, the following page will appear. Note: Regular users will be logged out automatically if an admin resets their extensions. Figure 317: User Portal Layou P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 434: Basic Information

    This section allows users to create and enable Wakeup service and for more information, please refer to [WAKEUP SERVICE] section. CRM User Settings This section allows users to enable and configure CRM connection to either SugarCRM or Salesforce. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 435: Maintenance

    When logged in as Super Admin, click on to create a new account for Web GUI user. The following dialog will prompt. Configure the parameters as shown in below table. Figure 319: Create New User P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 436: Custom Privilege

    Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer” privilege Super Admin can view operation logs generated by all users. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 437: Figure 321: Assign Backup Permission To "Admin" Users

    The user could log in the Web GUI with the extension number and password to access user information, extension configuration, CDR of that extension, personal data and value-added features. For more details; please refer to User Portal Guide. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 438: Figure 322: General User

    API Configuration Backup Callback Call Queue CDR Recording Files CDR Records CDR Statistics Conference Dial By Name DISA Emergency Calls Event List Extensions Outbound Routes Inbound Routes Fax/T.38 Feature Codes Paging/Intercom P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 439: Concurrent Multi-User Login

    While UCM supports simultaneous user logins, if different users are modifying the same option or doing the same operation, the following error message may appear: Figure 324: Multiple User Operation Error Prompt P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 440: Login Settings

    Figure 325: Change Password Enter Old Password Enter the Old Password for UCM6200 Enter New Password Enter the New Password for UCM6200 Retype New Password Retype the New Password for UCM6200 P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 441: Login Security

    “Login Banned User List” shows the list of IP addresses banned from the UCM. “Login Whitelist” Users can create a list of IP addresses that will not be banned even if they exceed the maximum number of failed login attempts. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 442: Operation Log

    Figure 326: Login Timeout Settings Operation Log The Operation Log lists all activities done by all users that have accessed the UCM web portal. This page is found under Maintenance->Operation Log. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 443: Table 144: Operation Log Column Header

    Page Operation trunk and etc. Specific Operation Click on to view the options and values configured by this operation. Remark Allows users to add notes and remarks to each operation P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 444: Upgrading

    Upgrading The UCM6200 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6200 via network or local upload. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 445: Upgrading Via Network

    UCM6200. Firmware File Suffix If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6200. HTTP/HTTPS Username The username for the HTTP/HTTPS server. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 446: Upgrading Via Local Upload

    3. Go to Web GUI→Maintenance→Upgrade, upload the firmware file by clicking on “choose file to upload” and select the firmware file from your PC. The default firmware file name is ucm6200fw.bin Figure 330: Local Upgrade P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 447: Figure 331: Upgrading Firmware Files

    4. Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 332: Reboot UCM6200 5. Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 448: No Local Firmware Servers

    Microsoft IIS web server. Backup The UCM6200 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6200 when necessary. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 449: Backup/Restore

    Users can also upload UCM backups from their PC to the UCM by clicking on the Upload button. Note: Uploaded backup files can only be 10MB or lower in file size. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 450: Figure 334: Backup / Restore

    UCM62xx UCM to perform periodic backups to USB disks, SD cards, SFTP servers, or NAS servers. Users can configure the hour and frequency of the periodic backup. Users can test connections with SFTP servers by clicking on the button. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 451: Data Sync

    Special characters such as @ and periods (.) are supported, allowing users to use email addresses as SFTP account usernames and to specify destination directories on the SFTP server. If a specified directory does not exist on the SFTP server, the UCM will create it automatically. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 452: Table 146: Data Sync Configuration

    Before saving the configuration, users can click on the Test Connection button to verify connection status. Clicking on the Synchronize All Data button will manually start a data sync. Save the changes and all the backup logs will be listed on the web page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 453: Restore Configuration From Backup File

    System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUI→Maintenance→System Cleanup/Reset→Reset and Reboot. To factory reset the device, select type. There are two different reset types. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 454: Cleaner

    The UCM can be configured to delete files, CDR, voicemail, and calls statistic reports on a regular basis. This featurer can be accessed from the Maintenance->System Cleanup/Reset->Cleaner page. The following screenshot show the settings and parameters to configure the cleaner feature on UCM6200. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 455: Figure 339: Cleaner

    Figure 339: Cleaner P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 456: Table 147: Cleaner Configuration

    • Keep Last X Days: Delete all entries older than X days. Clean Interval Enter how often (in days) to clean queue logs when By Schedule is P a g e UCM6200 Series User Manual Version 1.0.20.38...
  • Page 457 Default is 30. Valid range: 1 – 100. File Cleaner Enable Cleaner Enables file cleaning Clean Files in External If enabled the files in external device (USB/SD card) will be automatically Device cleaned up as configured. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 458: Usb Disk/Sd Card File Management

    All the cleaner logs will be listed on the bottom of the page. USB Disk/SD Card File Management From this page, users can view, download, and delete files on USB disks and SD cards. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 459: System Recovery

    Once at this stage, the administrator can access the recovery mode web portal by typing in either the IP0 address (typically WAN) or IP1 address (typically LAN) into a browser address bar. The following page should appear: P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 460: Figure 341: Ucm6202 Recovery Web Page

    Enter the super admin's login credentials and click on the Login button. Figure 342: Recovery Mode From here, the user can either upload a firmware file, factory reset or just reboot the device. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 461: Syslog

    UCM reserves a 50MB cache for syslog. Once the syslog has reached 50MB in file size, 2MB of syslog will be deleted, starting from the oldest syslogs. This ensures that the system can continue logging. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 462: Network Troubleshooting

    Click to download the trace if trace is stored locally. The output result is in .tgz format, and users will need to use a compression tool such as WinRAR or 7-zip to P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 463: Ip Ping

    Traceroute Enter the hostname or IP address and click on the Start button. The ping process can be viewed from the Output Result window at the bottom of the page. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 464: Signaling Troubleshooting

    4. Click on "Start". 5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 465: Figure 347: Troubleshooting Analog Trunks

    4. Answer and finish the call before pressing “Stop” button. The trace will be available for analysis to download after output result shows “Done! Click on Download to download the captured packets”. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 466: Figure 348: A Key Dial-Up Fxo

    If further assistance is necessary, please contact Grandstream Technical Support using the following link: http://www.grandstream.com/index.php/support • SVIP Record Trace Users can capture an SVIP record trace for specific FXO/FXS ports. Figure 349: SVIP Record Trace P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 467: Service Check

    Users can navigate to System Status->Network Status to view the UCM's active network connections. If users are experiencing connection issues to specific services, they can view this page for troubleshooting. P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 468: Figure 351: Network Status

    Figure 351: Network Status P a g e UCM6200 Series User Manual Version 1.0.20.38...

  • Page 469: Experiencing The Ucm6200 Series Ip Pbx

    Thank you again for purchasing Grandstream UCM6200 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc...

This manual is also suitable for:

Ucm6200Ucm6202Ucm6204Ucm6208

Table of Contents