Grandstream Networks UCM6202 User Manual
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Grandstream Networks UCM6202 User Manual

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  • Page 1 Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download P a g e...

  • Page 4: Table Of Contents

    PRODUCT OVERVIEW ................27 Technical Specifications ........................27 INSTALLATION ..................30 Equipment Packaging .......................... 30 Connect Your UCM6200 ........................30 Connect The UCM6202 ........................ 30 Connect The UCM6204 ........................ 31 Connect The UCM6208 ........................ 32 Safety Compliances ..........................33 Warranty .............................. 33 GETTING STARTED ................
  • Page 5 DHCP Client List ........................... 47 802.1X ............................48 Static Routes ..........................50 Port Forwarding ..........................52 OpenVPN ............................54 DDNS Settings ..........................56 Security Settings ..........................58 Static Defense ..........................58 Dynamic Defense ......................... 60 Fail2ban ............................62 SSH Access ..........................63 LDAP Server ............................
  • Page 6 Create New Device ........................106 Manage Devices ......................... 107 Sample Application ..........................114 EXTENSIONS ..................119 Create New User ..........................119 Create New SIP Extension ......................119 Create New IAX Extension ......................126 Create New FXS Extension ......................130 Batch Add Extensions ........................135 Batch Add SIP Extensions ......................
  • Page 7 Inbound Rule Configurations ...................... 183 Inbound Route: Prepend Example ..................... 185 Inbound Route: Multiple Mode ....................185 FAX Intelligent Route ........................187 FAX with Two Media ........................187 Blacklist Configurations ......................187 CONFERENCE BRIDGE ................ 189 Conference Bridge Configurations ..................... 189 Join a Conference Call .......................
  • Page 8 Configure Call Queue ........................221 Call Center Settings and enhancements ................... 225 Queue Statistics ..........................227 Switchboard ............................228 PICKUP GROUPS .................. 230 Configure Pickup Groups ........................230 Configure Pickup Feature Code ......................230 MUSIC ON HOLD ................... 232 FAX SERVER ..................235 Configure Fax/T.38 ..........................
  • Page 9 CALL FEATURES .................. 260 Feature Codes ........................... 260 Call Recording ........................... 265 Call Park ............................266 Park a Call ..........................266 Retrieve Parked Call ........................266 Enable Spy ............................267 PBX INTERNAL OPTIONS ..............268 PBX Settings/General ........................268 PBX Settings/Custom Prompt ......................270 Record New Custom Prompt ......................
  • Page 10 PMS INTEGRATION ................291 HMobile PMS Connector ........................291 Mitel PMS ............................292 Configuration ............................. 293 Basic Settings ..........................293 PMS Features ............................ 293 Room Status ..........................293 Wake Up Service ........................295 Mini Bar ............................296 WAKEUP SERVICE ................299 WakeUp Service using admin login ....................
  • Page 11 Basic Information ..........................327 Personal Data ............................ 327 Value-added Features ........................327 MAINTENANCE ..................328 User Management ..........................328 User Information ......................... 328 Custom Privilege ......................... 329 Concurrent Multi-User Login ....................... 331 Change Password ........................332 Change binding Email......................... 332 Login Settings ..........................
  • Page 12 Table 1: Technical Specifications ........................27 Table 2: UCM6200 Equipment Packaging ......................30 Table 3: LCD Menu Options ..........................35 Table 4: UCM6202/UCM6204 LED Indicators ....................36 Table 5: UCM6208 LED Indicators ........................36 Table 6: UCM6200 Network SettingsBasic Settings..................42 Table 7: UCM6200 Network Settings802.1X ....................
  • Page 13 Table 40: FXS Extension Configuration ParametersMedia ................132 Table 41: FXS Extension Configuration ParametersFeatures ............... 133 Table 42: FXS Extension Configuration ParametersSpecific Time ............... 135 Table 43: Batch Add SIP Extension Parameters ....................135 Table 44: Batch Add IAX Extension Parameters ....................138 Table 45: SIP extensions Imported File Example .....................
  • Page 14 Table 81: UCM6200 Feature Codes ......................... 260 Table 82: Internal Options/General ........................268 Table 83: Internal Options/Jitter Buffer ......................272 Table 84: Internal Options/RTP Settings ......................272 Table 85: Internal Options/Payload ........................273 Table 86: IAX Settings/General ......................... 274 Table 87: IAX Settings/Registration ........................274 Table 88: IAX Settings/Static Defense ......................
  • Page 15 Figure 21: Create New Port Forwarding ......................53 Figure 22: UCM6200 Port Forwarding Configuration ..................54 Figure 23: GXP2160 Web Access using UCM6202 port forwarding ..............54 Figure 24: Open VPN feature on the UCM6200 ....................55 Figure 25: Register Domain Name on noip.com ....................56 Figure 26: UCM6200 DDNS Setting ........................
  • Page 16 Figure 39: Phonebook CSV File Format ......................68 Figure 40: LDAP Phonebook After Import ......................68 Figure 41: Export Selected LDAP Phonebook ....................69 Figure 42: LDAP Client Configurations ....................... 70 Figure 43: GXP2170 LDAP Phonebook Configuration ..................71 Figure 44: Set Time Manually ..........................74 Figure 45: Create New Office Time ........................
  • Page 17 Figure 80: Zero Config Sample - Global Policy....................115 Figure 81: Zero Config Sample - Device Preview 1 ..................116 Figure 82: Zero Config Sample - Device Preview 2 ..................117 Figure 83: Zero Config Sample - Device Preview 3 ..................118 Figure 84: Create New Device ..........................
  • Page 18 Figure 121: Conference Recording ........................194 Figure 122: Conference Schedule ........................198 Figure 123: Create New IVR ..........................199 Figure 124: Key Pressing Events ........................202 Figure 125: Black/White List ..........................203 Figure 126: Click on Prompt to Create IVR Prompt ..................204 Figure 127: Language Settings for Voice Prompt .....................
  • Page 19 Figure 162: Fax Send Progress ........................241 Figure 163: SIP Presence Configuration ......................243 Figure 164: SIP Presence Feature Code ......................244 Figure 165: Edit Follow Me ..........................245 Figure 166: Speed Dial Destinations ........................ 247 Figure 167: Create New DISA........................... 248 Figure 168: Create New Event List ........................
  • Page 20 Figure 203: Announcements Center ......................... 301 Figure 204: Announcements Center Group Configuration ................303 Figure 205: Announcements Center Code Configuration ................. 303 Figure 206: Announcements Center Example ....................304 Figure 207: StatusPBX Status ........................305 Figure 208: Trunk Status ........................... 306 Figure 209: Extension Status ..........................
  • Page 21 Figure 244: Network Upgrade ........................... 337 Figure 245: Local Upgrade..........................338 Figure 246: Upgrading Firmware Files ......................338 Figure 247: Reboot UCM6200 .......................... 339 Figure 248: Create New Backup ........................340 Figure 249: Restore Warning ..........................341 Figure 250: Backup / Restore ........................... 341 Figure 251: Local Backup ..........................

  • Page 22: Document Purpose

    DOCUMENT PURPOSE This document describes UCM6200 series specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. learn more about UCM6200 series features, please...

  • Page 23: Change Log

    CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.14.23 • Restored ability to view voicemail count in the Extension/Trunk overview.

  • Page 24: Firmware Version 1.0.13.14

    Firmware Version 1.0.13.14 • Added extension whitelist/blacklist for IVR dialing. [IVR] • Added ability to include DOD in PPI Header for SIP trunk. [Use DOD in PPI] • Added advanced IPv6 support including IPv6-to-IPv4 SIP calls, IPv6 router, IPv6 iptables/Static defense. •...

  • Page 25: Firmware Version 1.0.11.27

    • Support Japan CID NTT Detect. • Added support for Ethernet Capture Auto Sync to SFTP Server. [Enable SFTP Data Sync] • Added support for Ethernet Capture saved to External Storage Device. [Storage to External Device] • Added support for Disable Extension Range on the Setup Wizard. [Setup Wizard] •...

  • Page 26: Firmware Version 1.0.0.7

    • Added GXP1628B template for zero config. [Model Update] • Added PIN group support. [PIN Groups] • Added PMS support. [PMS] • Added call queue custom prompt support. [Configure Call Queue] • Added call queue retry time support. [Configure Call Queue] •...

  • Page 27: Welcome

    Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. P a g e UCM6200 Series User Manual...

  • Page 28: Product Overview

    UCM6202: 2 ports • PSTN Line FXO Ports UCM6204: 4 ports • UCM6208: 8 ports • UCM6202/6204/6208: Dual Gigabit RJ45 ports with integrated PoE Plus Network Interfaces (IEEE 802.3at-2009) NAT Router Peripheral Ports USB, SD LED Indicators Power/Ready, Network, PSTN Line, USB, SD...
  • Page 29 • Output: 12VDC, 1.5A Universal Power Supply • Input: 100-240VAC, 50-60Hz • UCM6202/6204: 226mm (L) x 155mm (W) x 34.5mm (H) Dimensions • UCM6208: 440mm (L) x 185mm (W) x 44mm (H) • Operating: 32 - 104 F / 0 - 40...
  • Page 30 SIP Devices • UCM6208 up to 800 registered SIP endpoints. • UCM6202/6204: Up to 3 password-protected conference bridges allowing up to 25 simultaneous PSTN or IP participants Conference Bridges • UCM6208: Up to 6 password-protected conference bridges allowing up to 32...

  • Page 31: Installation

    Main Case Yes (1) Power Adaptor Yes (1) Ethernet Cable Yes (1) Quick Installation Guide Yes (1) GPL License Yes (1) Connect Your UCM6200 Connect The UCM6202 Figure 1: UCM6202 Front View P a g e UCM6200 Series User Manual...

  • Page 32: Connect The Ucm6204

    2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet.

  • Page 33: Connect The Ucm6208

    Figure 4: UCM6204 Back View To set up the UCM6204, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3.

  • Page 34: Safety Compliances

    8 x FXO Port LED Indicators USB Port Navigation Keys SD Card Slot 2 x FXS Port Figure 5: UCM6208 Front View Wan Port LAN Port Wan Port DC 12 V Reset Ground Figure 6: UCM6208 Back View Safety Compliances The UCM6200 series IP PBX complies with FCC/CE and various safety standards.

  • Page 35: Getting Started

    GETTING STARTED The UCM6200 series provides LCD interface, LED indication and Web GUI configuration interface. • The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration. • The LED indication at the front of the device provides interface connection and activity status.

  • Page 36: Table 3: Lcd Menu Options

    Table 3: LCD Menu Options • Critical Events View Events • Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number Device Info • WAN MAC: WAN side MAC address • LAN MAC: LAN side MAC address •...

  • Page 37: Use The Led Indicators

    By default, the SSH access is disabled. Use the LED Indicators The UCM6200 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6202/UCM6204 LED Indicators LED Indicator LED Status Solid: Connected...

  • Page 38: Use The Web Gui

    The UCM6200 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome. Figure 7: UCM6202 Web GUI Login Page To access the Web GUI: 1.

  • Page 39: Figure 8: Default Random Password

    For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 4. Enter default administrator username “admin” and password. Note: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit.

  • Page 40: Setup Wizard

    Setup Wizard When the user logs in the UCM6200 Web GUI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes. Figure 9: UCM6200 Setup Wizard Users can disable the Extension Range during configuration on the Extensions.

  • Page 41: Web Gui Languages

    • Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. • CDR: View call statistics and download CDR and call recordings. • Value-added Features: Zero Config, enable CTI server, CRM, PMS WebRTC. Web GUI Languages Currently the UCM6200 series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German etc.

  • Page 42: Make Your First Call

    Make Your First Call Power up the UCM6200 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6200 Web GUI, go to Extension/TrunkExtensions. 2.

  • Page 43: System Settings

    GUISystem SettingsNetwork Settings page to configure LAN settings, WAN settings, 802.1X and Port Forwarding. Basic Settings Please refer to the following tables for basic network configuration parameters on UCM6202, UCM6204 and UCM6208 respectively. Table 6: UCM6200 Network SettingsBasic Settings Select "Route", "Switch" or "Dual" mode on the network interface of UCM6200. The default setting is "Route".
  • Page 44 IPv4 Address Preferred DNS Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to use it Server as Primary DNS server. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings.
  • Page 45 If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 Default (mapped to UCM6202 WAN port) or LAN 2 (mapped to UCM6202 LAN port) and then Interface configure network settings for LAN 1/LAN 2. The default interface is LAN 2.
  • Page 46 LAN (when Method is set to "Route") Select Disable, Auto or DHCPv6. Disable: the DHCPv6 server is disabled. DHCP Server Auto: Stateless address auto configuration using NDP protocol. DHCPv6: Stateful address auto configuration using DHCPv6 protocol. DHCP Prefix Enter DHCP prefix. (Default is 2001:db8:2:2::) DHCP Enter the Prefix length for static settings.

  • Page 47: Figure 11: Ucm6202 Network Interface Method: Route

    Figure 11: UCM6202 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. Figure 12: UCM6202 Network Interface Method: Switch P a g e UCM6200 Series User Manual...

  • Page 48: Dhcp Client List

    Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Figure 13: UCM6202 Network Interface Method: Dual DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode.

  • Page 49: Figure 15: Add Mac Address Bind

    Figure 15: Add MAC Address Bind User needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the UCM6200 DHCP range). To bind a batch of listed MAC addresses, user needs to check first the MAC addresses to bind and click on .

  • Page 50: Figure 17: Ucm6200 Using 802.1X As Client

    Figure 17: UCM6200 Using 802.1X as Client Figure 18: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server.

  • Page 51: Static Routes

    Table 7: UCM6200 Network Settings802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: • 802.1X Mode EAP-MD5 • EAP-TLS • EAP-PEAPv0/MSCHAPv2 Identity Enter 802.1X mode Identity information. MD5 Password Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload.

  • Page 52: Figure 19: Ucm6204 Static Route Sample

    Configure the gateway address so that the UCM6200 can reach the destination via this gateway. Gateway address is optional. Gateway Example: 192.168.40.5 Specify the network interface on the UCM6200 to reach the destination using the Interface static route. LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from LCD menuNetwork Menu.

  • Page 53: Port Forwarding

    In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. Figure 20: UCM6204 Static Route Configuration Port Forwarding The UCM network interface supports router function which provides users the ability to do port forwarding.

  • Page 54: Figure 21: Create New Port Forwarding

    Specify the LAN port number or a range of LAN ports. Note: When it is set to a range, WAN port and LAN port must be configured with the LAN Port same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000.

  • Page 55: Openvpn

    This will allow users to access the GXP2160 Web GUI from public side, by typing in public IP address (example: 1.1.1.1:8088). Figure 23: GXP2160 Web Access using UCM6202 port forwarding OpenVPN Open VPN settings allow the users to configure UCM6200 to use VPN features, the following table gives details about the various options in order to configure the UCM as OpenVPN Client.

  • Page 56: Table 10: Ucm6200 System SettingsNetwork SettingsOpen Vpn

    Table 10: UCM6200 System SettingsNetwork SettingsOpen VPN Enable Enable / Disable the open VPN feature. Server Address Configures the hostname/IP and port of the server. For example: 192.168.1.2:22 Specify the protocol user, user should use the same settings as used on the Server Protocol server Use the same setting as used on the server.

  • Page 57: Ddns Settings

    DDNS Settings DDNS setting allows user to access UCM6200 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: • dydns.org • noip.com • freedns.afraid.org • zoneedit.com • oray.net Here is an example of using noip.com for DDNS. 1.

  • Page 58: Figure 26: Ucm6200 Ddns Setting

    Figure 26: UCM6200 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6200 Web GUI. Figure 27: Using Domain Name to Connect to UCM6200 P a g e UCM6200 Series User Manual...

  • Page 59: Security Settings

    Security Settings The UCM6200 provides users firewall security configurations to prevent certain malicious attack to the UCM6200 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6200 also provides Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE.

  • Page 60: Table 12: Typical Firewall Settings

    Table 12: Typical Firewall Settings If enabled, ICMP response will not be allowed for Ping request. The default Ping Defense setting is disabled. To enable or disable it, click on the check box for the LAN or Enable WAN (UCM6200) interface. Enable to prevent Ping-of-Death attack to the device.

  • Page 61: Dynamic Defense

    Table 13: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. • ACCEPT Action • REJECT • DROP Select the traffic type. • Type If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6200) for the incoming traffic.

  • Page 62: Table 14: Ucm6200 Firewall Dynamic Defense

    Table 14: UCM6200 Firewall Dynamic Defense Dynamic Defense Enable dynamic defense. The default setting is disabled. Enable Configure the dynamic defense periodic time interval (in minutes). If the number Periodical Time of TCP connections from a host exceeds the connection threshold within this Interval period, this host will be added into Blacklist.

  • Page 63: Fail2Ban

    Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6200 will act to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system.

  • Page 64: Ssh Access

    Table 15: Fail2Ban Settings Global Settings Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Enable Fail2Ban Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM6200. Configure the duration (in seconds) for the detected host to be banned. The default Banned Duration setting is 300.

  • Page 65: Ldap Server

    Figure 31: SSH Access LDAP Server The UCM6200 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner. • By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com" based on the UCM6200 user extensions already. •...

  • Page 66: Ldap Server Configurations

    LDAP Server Configurations The following figure shows the default LDAP server configurations on the UCM6200. Figure 32: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password"...

  • Page 67: Ldap Phonebook

    Figure 34: Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com"...

  • Page 68: Figure 36: Add Ldap Phonebook

    Figure 36: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook.

  • Page 69: Figure 39: Phonebook Csv File Format

    The file to be imported must be a CSV file with UTF-8 encoding. Users can open the CSV file with Notepad and save it with UTF-8 encoding. Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6200 LDAP phonebook section first and use it as a sample to start with.

  • Page 70: Ldap Client Configurations

    • Export phonebook to your computer from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6200 again.

  • Page 71: Figure 42: Ldap Client Configurations

    Figure 42: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6200 Base DN: dc=pbx,dc=com User Name: Please leave this field empty Password: Please leave this field empty LDAP Name Attribute: CallerIDName Email Department FirstName LastName LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax...

  • Page 72: Figure 43: Gxp2170 Ldap Phonebook Configuration

    Figure 43: GXP2170 LDAP Phonebook Configuration P a g e UCM6200 Series User Manual...

  • Page 73: Http Server

    HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUISystem SettingsHTTP Server.

  • Page 74: Table 17: Time Auto Updating

    Table 17: Time Auto Updating Specify the URL or IP address of the NTP server for the UCM6200 to Remote NTP Server synchronize date time. default server ntp.ipvideotalk.com. If set to "Yes", the UCM6200 can get provisioned for Time Zone from Enable DHCP Option 2 DHCP Option 2 in the local server automatically.

  • Page 75: Set Time Manually

    Set Time Manually To manually set the time on the UCM6200, go to Web GUISystem SettingsTime SettingsSet Time Manually. The format is YYYY-MM-DD HH:MI:SS. Figure 44: Set Time Manually ----------------------------------------------------------------------------------------------------------------------------- ---------------------- Note: Manually setup time will take effect immediately after saving and applying change in the Web GUI. If users would like to reboot the UCM6200 and keep the manually setup time setting, please make sure "Remote NTP Server", "Enable DHCP Option 2"...

  • Page 76: Table 18: Create New Office Time

    Figure 45: Create New Office Time Table 18: Create New Office Time Start Time Configure the start time for office hour. End Time Configure the end time for office hour Week Select the work days in one week. Check this option to show advanced options. Once selected, please Show Advanced Options specify "Month"...

  • Page 77: Holiday

    Figure 46: SettingsTime SettingsOffice Time • Click on to edit the office time. • Click on to delete the office time. • Click on "Delete Selected Office Times" to delete multiple selected office times at once. Holiday On the UCM6200, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule.

  • Page 78: Table 19: Create New Holiday

    Table 19: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Select the day for the holiday. Check this option to show advanced options. If selected, please specify Show Advanced Options the days as holiday in one week below.

  • Page 79: Email

    Email Email settings The Email application on the UCM6200 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) etc. The configuration parameters can be accessed via Web GUISystem SettingsEmail SettingsEmail Settings. Table 20: Email Settings Enable or disable TLS during transferring/submitting your Email to TLS Enable another SMTP server.

  • Page 80: Email Templates

    Figure 49: UCM6200 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200. Email Templates The Email templates on the UCM6200 can be used for email notification the configuration parameters can be accessed via Web GUISettingsEmail SettingsEmail Templates.

  • Page 81: Figure 50: Email Templates

    Figure 50: Email Templates To configure the email template, click the button under Options column, and edit the template as desired. Figure 51: Conference Schedule Template P a g e UCM6200 Series User Manual...

  • Page 82: Email Send Log

    Email Send Log Under UCM Web GUISystem SettingsEmail SettingsEmail Send Log, users could search, filter and check whether the Email is sent out successfully or not. This page will also display the corresponding error message if the Email is not sent out successfully. Figure 52: Email Send log Table 21: Email Log Field...

  • Page 83: Recordings Storage

    Extension Voicemail Conference Schedule User Password Alert Events Test Email logs will be shown on bottom of the “Email Send Log” page, as shown on the following figure. Figure 53: Email Logs Recordings Storage The UCM6200 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6200 or on the UCM6200 locally.

  • Page 84: Figure 55: Recordings Storage Prompt Information

    • If “Enable Auto Change” is selected, the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6200. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk. •...

  • Page 85: Google Service Settings Support

    On the UCM6200, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore, users have the following options when select the categories to copy the files to the external device: Recording Files: Copy the normal recording files to the external device.

  • Page 86: Figure 58: Google ServiceNew Project

    Figure 58: Google ServiceNew Project 2. Enable Calendar API from API Library. 3. Click “Credentials” on the left drop down menu to create new OAuth2.0 login credentials. Figure 59: Google ServiceCreate New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5.

  • Page 87: Figure 60: Google ServiceOauth2.0 Login

    Figure 60: Google ServiceOAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable. P a g e UCM6200 Series User Manual...

  • Page 88: Provisioning

    PROVISIONING Overview Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6200 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area.

  • Page 89: Auto Provisioning Settings

    Figure 61: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.

  • Page 90: Figure 62: Ucm6200 Zero Config

    Figure 62: UCM6200 Zero Config • SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration.

  • Page 91: Table 22: Auto Provision Settings

    Figure 63: Auto Provision Settings Table 22: Auto Provision Settings Enable or disable the zero config feature on the PBX. The default setting Enable Zero Config is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the UCM6200.

  • Page 92: Discovery

    Click on the link "Zero Config Extension Segment" to specify the extension range to be assigned if "Automatically Assign Extension" is enabled. The Zero Config Extension default range is 5000-6299. Zero Config Extension Segment range can be Segment defined in Web GUIPBX SettingsGeneral SettingsGeneral pageExtension Preference section: "Auto Provision Extensions".

  • Page 93: Figure 64: Auto Discover

    Click on "Auto Discover" under Web GUIValue-added FeaturesZero ConfigZero Config, fill in the "Scan Method" and "Scan IP". The IP address segment will be automatically filled in based on the network mask detected on the UCM6200. If users need scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address.

  • Page 94: Global Configuration

    Managing discovered devices: • Sorting: Press to sort per MAC Address, IP Address, Version, Vendor, Model or Create Config columns from lower to higher or higher to lower respectively. • Filter: Select a filter to display corresponding results. ▪ All: Display all discovered devices. ▪...

  • Page 95: Table 23: Global Policy ParametersLocalization

    Global Policy can be accessed in Web GUIValue-added FeaturesZero ConfigGlobal Policy page. On the top of the configuration table, users can select category in the "Options" dropdown list to quickly navigate to the category. The categories are: • Localization: configure display language, data and time. •...

  • Page 96: Table 24: Global Policy ParametersPhone Settings

    Configure the URL or IP address of the NTP server. The SIP end device may NTP Server obtain the date and time from the server. Time Zone Configure the time zone used on the SIP end device. Table 24: Global Policy ParametersPhone Settings Default Call Settings Configure the default dial plan rule.

  • Page 97: Table 25: Global Policy ParametersContact List

    General Settings Configure call progress tones including ring tone, dial tone, second dial tone, message waiting tone, ring back tone, call waiting tone, busy tone and reorder tone using the following syntax: f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]]; Call Progress Tones •...
  • Page 98 Select the protocol version for the phone to send the bind requests. The default Version value is 3. Specify the "name" attributes of each record which are returned in the LDAP search result. Example: Name Attribute • • cn sn description Specify the "number"...

  • Page 99: Table 26: Global Policy ParametersMaintenance

    • Local UCM Server Once selected, click on the Server Path field to upload the phonebook XML file. Please note: after uploading the phonebook XML file to the server, the original file name will be used as the directory name and the file will be renamed as phonebook.xml under that directory.
  • Page 100 When URL is selected as firmware source, configure the firmware file prefix. If File Prefix configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone, if URL is selected as firmware source. When URL is selected as firmware source, configure the firmware file postfix. File Postfix If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone.

  • Page 101: Table 27: Global Policy ParametersNetwork Settings

    Table 27: Global Policy ParametersNetwork Settings Basic Settings Configure how the SIP end device shall obtain the IP address. DHCP or PPPoE can be selected. • DHCP Once selected, users can specify the Host Name (option 12) of the SIP end IP Address device as DHCP client, and Vendor Class ID (option 60) used by the client and server to exchange vendor class ID information.

  • Page 102: Global Templates

    Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper. • Source Screen Resolution Configure the location where wallpapers are stored. 480 x 272 • File If "URL" is selected as source, specify the URL of the wallpaper file. If "Local UCM Server"...

  • Page 103: Figure 68: Edit Global Template

    • Click on to edit the global template. The window for editing global template is shown in the following figure. In the “Options” field, after entering the option name key word, the options containing the key word will be listed. Users could then select the options to be modified and click on “Add Option”...

  • Page 104: Model Configuration

    Model configuration Model templates Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing Web GUI, page Value-added FeaturesZero ConfigModel Templates. If multiple model templates are created and enabled, when the user configures the device in Edit Device dialogAdvanced Settings, the user can select to use one of the model template for the device.

  • Page 105: Figure 69: Edit Model Template

    The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option” to add it into the model template. Once added, the option will be shown in the list below.

  • Page 106: Model Update

    • Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Model Update UCM6200 zero config feature supports provisioning all models of Grandstream SIP end devices.

  • Page 107: Device Configuration

    In case the UCM6200 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through Web GUI. Please contact Grandstream customer support if the model package is needed for manual uploading.

  • Page 108: Manage Devices

    Figure 72: Create New Device Manage Devices The device manually created or discovered from Auto Discover will be listed in the Web GUIValue-added FeaturesZero ConfigZero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. Figure 73: Manage Devices •...

  • Page 109: Figure 74: Edit Device

    Figure 74: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device.
  • Page 110 (3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under Web GUIValue-added FeaturesZero ConfigModel Templates page. Please see default model template option in [Table 30: Create New Model Template]. (4) Model Templates Select a model template to be used for the device and click on to add.

  • Page 111: Figure 75: Edit Customize Device Settings

    Figure 75: Edit Customize Device Settings Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options which are not in the pre-defined list, click on “Add New Field” to add a P value number and the value to the configuration.

  • Page 112: Figure 76: Add P Value In Customize Device Settings

    Figure 76: Add P Value in Customize Device Settings • Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify.

  • Page 113: Figure 77: Modify Selected Devices - Same Model

    Figure 77: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click on view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level.

  • Page 114: Figure 78: Modify Selected Devices - Different Models

    Figure 78: Modify Selected Devices - Different Models ----------------------------------------------------------------------------------------------------------------------------- ---------------------- Note: Performing batch operation will override all the existing device configuration on the page. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- After the above configurations, save the changes and go back to Web GUIValue-added FeaturesZero ConfigZero Config page.

  • Page 115: Sample Application

    Figure 79: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor.

  • Page 116: Figure 80: Zero Config Sample - Global Policy

    Figure 80: Zero Config Sample - Global Policy 3. Go to Web GUIValue-added FeaturesZero ConfigModel Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4.

  • Page 117: Figure 81: Zero Config Sample - Device Preview 1

    5. After 9 devices are powered up and connected to the LAN network, use “Auto Discover” function or “Create New Device” function to add the devices to the device list on Web GUIValue-added FeaturesZero ConfigZero Config. 6. On Web GUIValue-added FeaturesZero ConfigZero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list.

  • Page 118: Figure 82: Zero Config Sample - Device Preview 2

    Figure 82: Zero Config Sample - Device Preview 2 “ Select “Spanish Support Template” in Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template.

  • Page 119: Figure 83: Zero Config Sample - Device Preview 3

    Figure 83: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the Web GUIValue-added FeaturesZero ConfigZero Config page, click on to send NOTIFY to trigger the device to download config file from UCM6200. Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200.

  • Page 120: Extensions

    EXTENSIONS Create New User Create New SIP Extension To manually create new SIP user, go to Web GUIExtension/TrunkExtensions. Click on "Add" and a new dialog window will show for users to fill in the extension information. Figure 84: Create New Device Extension options are divided into four categories: •...

  • Page 121: Table 31: Sip Extension Configuration ParametersBasic Settings

    Select first which type of extension: SIP Extension, IAX Extension or FXS Extension. The configuration parameters are as follows. Table 31: SIP Extension Configuration ParametersBasic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user.

  • Page 122: Table 32: Sip Extension Configuration ParametersMedia

    Email Address Fill in the Email address for the user. Voicemail will be sent to this Email address. Configure the password for user portal access. A random numeric password is User Password automatically generated. It is recommended to use the randomly generated password for security purpose.

  • Page 123: Table 33: Sip Extension Configuration ParametersFeatures

    SRTP Enable SRTP for the call. The default setting is disabled. Select Fax mode. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension.
  • Page 124 Note: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. •...
  • Page 125 Select time condition for Call Forward Busy. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: CFB Time • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time Condition period.
  • Page 126 Configure the maximum number of CCSS agents which may be allocated for this CC Max Agents channel. In other words, this number serves as the maximum number of CC requests this channel can make. The minimum value is 1. Configure the maximum number of monitor structures which may be created for this CC Max Monitors device.

  • Page 127: Create New Iax Extension

    Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recordings can be accessed under Web GUICDRRecording Files. • If set to “yes”, users can skip entering the password when making outbound calls. •...

  • Page 128: Table 35: Iax Extension Configuration ParametersBasic Settings

    Table 35: IAX Extension Configuration ParametersBasic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider.

  • Page 129: Table 36: Iax Extension Configuration ParametersMedia

    Table 36: IAX Extension Configuration ParametersMedia IAX Settings Max Number of Configure the maximum number of calls allowed for each remote IP address. Calls Configure to enable/disable requiring call token. If set to "Auto", it might lock out users Require Call who depend on backward compatibility when peer authentication credentials are Token shared between physical endpoints.
  • Page 130 Note: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. •...

  • Page 131: Create New Fxs Extension

    Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in global ring timeout...

  • Page 132: Table 39: Fxs Extension Configuration ParametersBasic Settings

    Table 39: FXS Extension Configuration ParametersBasic Settings General Extension The extension number associated with the user. Analog Station Select the FXS port to be assigned for this extension. Configure the CallerID Number that would be applied for outbound calls from this user.

  • Page 133: Table 40: Fxs Extension Configuration ParametersMedia

    Table 40: FXS Extension Configuration ParametersMedia Analog Settings Call Waiting Configure to enable/disable call waiting feature. The default setting is "No". If configured, the # key can be used as SNED key after dialing the number on the User ‘#’ as SEND analog phone.

  • Page 134: Table 41: Fxs Extension Configuration ParametersFeatures

    Table 41: FXS Extension Configuration ParametersFeatures Call Transfer Call Forward Configure the Call Forward Unconditional target number. If not configured, the Call Unconditional Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition.
  • Page 135 CC Settings If enabled, UCM6200 will automatically alert this extension when a called party is Enable CC available, given that a previous call to that party failed for some reason. Ring Simultaneously Enable this option to have an external number ring simultaneously along with the Ring extension.

  • Page 136: Batch Add Extensions

    • If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls.
  • Page 137 Enable Voicemail Enable Voicemail for the user. The default setting is "Yes". Enable WebRTC Enable WebRTC support. Support Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions. • User Random Password. SIP/IAX Password A random secure password will be automatically generated.
  • Page 138 If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; if Enable LDAP disabled, the batch added extensions will be skipped when creating LDAP Phonebook. Enable WebRTC If enabled, extensions will be able to login to user portal and use Web RTC features. Support Call Duration Limit Configure the maximum duration of call-blocking.

  • Page 139: Batch Add Iax Extensions

    • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38.
  • Page 140 • User Random Password. A random secure password will be automatically generated. It is recommended to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure Voicemail password (digits only) for the users.

  • Page 141: Search And Edit Extension

    Other Settings SRTP Enable SRTP for the call. The default setting is "No". Select Fax Mode for this user. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension.

  • Page 142: Figure 85: Manage Extensions

    Figure 85: Manage Extensions • Status Users can see the following icon for each extension to indicate the SIP status. Green: Idle Blue: Ringing Yellow: In Use Grey: Unavailable (the extension is not registered or disabled on the PBX) • Edit single extension Click on to start editing the extension parameters.

  • Page 143: Export Extensions

    Export Extensions The extensions configured on the UCM6200 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. Figure 86: Export Extensions The exported csv file can serve as a template for users to fill in desired extension information to be imported to the UCM6200.

  • Page 144: Table 45: Sip Extensions Imported File Example

    4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX. • Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change.
  • Page 145 Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask Local Subnet 8 IP address/Mask Local Subnet 9 IP address/Mask Local Subnet 10 IP address/Mask Specific IP Address IP address Skip Trunk Auth yes/no/bytime Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264,ILBC,AAL2- G.726-32,ADPCM,G.723,H.263,H.263p,vp8,opus Permission Internal/Local/National/International yes/no DTMF Mode RFC2833/info/inband/auto...

  • Page 146: Table 46: Iax Extensions Imported File Example

    CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP...
  • Page 147 Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask...

  • Page 148: Table 47: Fxs Extensions Imported File Example

    Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP Yes/no Limit Max time (s) empty...
  • Page 149 Call Waiting Yes/no Use # as SEND Yes/no RX Gain Values from -306 TX Gain Values from -306 MIN RX Flash Values from: 30 – 1000 MAX RX Flash Values from: 40 – 2000 Enable Polarity Reversal Yes/no Echo Cancellation On/Off/32/64/128/256/512/1024 3-Way Calling Yes/no...

  • Page 150: E-Mail Notification

    Do Not Disturb Yes/no DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Language...

  • Page 151: Figure 91: Account Registration Information And Qr Code

    The user will receive Email including account registration information and LDAP configuration. A QR code is also generated for Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application and iOS application. Figure 91: Account Registration Information and QR Code Figure 92: LDAP Client Information and QR Code P a g e...

  • Page 152: Multiple Registrations Per Extension

    Multiple Registrations per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 93: Multiple Registrations per Extension This feature enabled configuring option “Concurrent Registrations” under GUIExtension/TrunkEdit Extension. The default value is set to 1 for security purpose. Maximum is 10. Figure 94: Extension - Concurrent Registration P a g e UCM6200 Series User Manual...

  • Page 153: Sms Message Support

    SMS Message Support The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message.

  • Page 154: Extension Groups

    EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.

  • Page 155: Using Extension Groups

    Using Extension Groups Here is an example where the extension group can be used. Go to Web GUIExtension/TrunkOutbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 97: Select Extension Group in Outbound Route P a g e UCM6200 Series User Manual...

  • Page 156: Analog Trunks

    Analog Trunk Configuration The analog trunk options are listed in the table below. Table 48: Analog Trunk Configuration Parameters Select the channel for the analog trunk. • UCM6202: 2 channels Channels • UCM6204: 4 channels • UCM6208: 8 channels...
  • Page 157 When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is Polarity on shorter than the value of “Polarity on Answer Delay”, the Polarity Reversal will be Answer Delay ignored. Otherwise, the FXO will Onhook to disconnect the call. The default setting is 600ms.
  • Page 158 Tone Settings Busy Detection is used to detect far end Hangup or for detecting busy signal. The Busy Detection default setting is "Yes". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if Busy Tone Count set to 4, 6 or even 8.

  • Page 159: Pstn Detection

    PSTN Detection The UCM6200 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings.

  • Page 160: Figure 100: Ucm6200 Pstn Detection: Auto Detect

    • If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting.

  • Page 161: Table 49: Pstn Detection For Analog Trunk

    Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number. 5.

  • Page 162: Voip Trunks

    VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6200 under Web GUIExtension/TrunkVoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. • Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. •...

  • Page 163: Table 51: Sip Register Trunk Configuration Parameters

    If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
  • Page 164 • All - UDP Primary: UDP is the primary transport protocol when all the other SIP transport methods are available too. • All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too. •...
  • Page 165 Enter the username to register to the trunk from the provider when "Register SIP Username Trunk" type is selected. Password Enter the password to register to the trunk when "Register SIP Trunk" is selected. Auth ID Enter the Authentication ID for "Register SIP Trunk" type. If enabled, the UCM will send 401 response to the incoming call to authenticate Auth Trunk the trunk.
  • Page 166 Configure where to get the destination ID of an incoming SIP call, from SIP DID Mode Request-line or To-header. The default is set to "Request-line". Configure the default DTMF mode when sending DTMF on this trunk. • Default: The global setting of DTMF mode will be used. The global setting for DTMF Mode setting is under Web GUIPBX SettingsSIP SettingsToS.

  • Page 167: Table 52: Sip Peer Trunk Configuration Parameters

    Table 52: SIP Peer Trunk Configuration Parameters Basic Settings Configure a unique label to identify this trunk when listed in outbound rules, Provider Name inbound rules and etc. Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. Configure the SIP transport protocol to be used in this trunk.
  • Page 168 • If the above two are missing, the "Global Outbound CID" defined in Web GUIPBX SettingsGeneral Settings will be used. Configure the name of the caller to be displayed when the extension has no CallerID Name CallerID Name configured. Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled.

  • Page 169: Table 53: Create New Iax Trunk

    SRTP Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6200 will automatically provide and update the local LDAP contacts to the remote UCM6200 SIP peer trunk. In order to ensure Sync LDAP Enable successful synchronization, the remote UCM6200 peer also needs to enable this option on the SIP peer trunk.

  • Page 170: Table 54: Iax Register Trunk Configuration Parameters

    Table 54: IAX Register Trunk Configuration Parameters Basic Settings Configure a unique label to identify this trunk when listed in outbound rules, Provider Name inbound rules etc. Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the Keep Trunk CID extension has CID configured.

  • Page 171: Table 55: Iax Peer Trunk Configuration Parameters

    Table 55: IAX Peer Trunk Configuration Parameters Basic Settings Configure a unique label to identify this trunk when listed in outbound rules, Provider Name inbound rules etc. Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the Keep Trunk CID extension has CID configured.

  • Page 172: Direct Outward Dialing (Dod)

    Direct Outward Dialing (DOD) The UCM6200 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly. Example of how DOD is used: Company ABC has a SIP trunk.

  • Page 173: Figure 103: Edit Dod

    7. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 103: Edit DOD P a g e UCM6200 Series User Manual...

  • Page 174: Sla Station

    SLA STATION The UCM6200 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key.

  • Page 175: Sample Configuration

    Configure the time (in seconds) for delay before ringing the station when a call Ring Delay first coming in on the shared line. No delay is set by default. If set to 0, there will be no delay. This option defines the competence of the hold action for one particular trunk. If set to “open”, any station could hold a call on that trunk or resume one held Hold Access session;...

  • Page 176: Figure 107: Sla Example - Sla Station

    Figure 107: SLA Example - SLA Station 4. On the SIP phone 1, configure to register UCM6200 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 5. On the SIP phone 2, configure to register UCM6200 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case.

  • Page 177: Call Routes

    CALL ROUTES Outbound Routes In the following sections, we will discuss the steps and parameters used to configure and manage outbound rules in UCM6200, these rules are the regulating points for all external outgoing calls initiated by the UCM through all types of trunks: SIP, Analog and Digital. Configuring Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern.
  • Page 178 ▪ Example: _NNXXNXXXXX /* 10-digit long distance */ _818X. /* Any number with leading 818 */ After creating the outbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore. However, the route settings will remain in UCM.
  • Page 179 • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9.

  • Page 180: Outbound Blacklist

    Time Condition Users could customize holiday time, office time or a specified time to allow the Time Condition outbound route to be used. Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed.

  • Page 181: Table 58: Outbound Routes/Pin Group

    Table 58: Outbound Routes/PIN Group Name Specify the name of the group Record In CDR Specify whether to enable/disable record in CDR PIN Number Specify the code that will asked once dialing via a trunk PIN Name Specify the name of the PIN Once user click on the following figure shows to configure the new PIN.

  • Page 182: Figure 111: Pin Members

    Figure 111: PIN Members Note: If PIN group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. Figure 112: Outbound PIN If pin group CDR is enabled, the call with PIN group information will be displayed as part of CDR under Account Code field.

  • Page 183: Inbound Routes

    Figure 113: CDR Record Inbound Routes Inbound routes can be configured via Web GUIExtension/TrunkInbound Routes. • Click on to add a new inbound route. • Click on "Blacklist" to configure blacklist for all inbound routes. • Click on to edit the inbound route. •...

  • Page 184: Inbound Rule Configurations

    Inbound Rule Configurations Table 59: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard.
  • Page 185 Select the default destination for the inbound call. • Extension • Voicemail • Conference Room • Queue • Ring Group • Paging/Intercom • Voicemail Group • • Default Destination DISA • • Dial by Name • External Number • By DID When "By DID"...

  • Page 186: Inbound Route: Prepend Example

    Time Condition Time Conditions Select the time condition for the inbound rule. Destination Select the destination for the inbound call during the specified time condition. Inbound Route: Prepend Example UCM6200 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend.

  • Page 187: Figure 115: Inbound Route - Multiple Mode

    Figure 115: Inbound Route - Multiple Mode When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode 1” destination for this route. By default, the call coming into this inbound route will be routed to the default destination.

  • Page 188: Fax Intelligent Route

    Figure 116: Inbound Route - Multiple Mode Feature Codes FAX Intelligent Route The UCM6200 can automatically detect Fax and phone signal coming from the FXO port, and then forward Fax or phone signal to the right destination. For example, when a regular phone call is coming, the UCM6200 will be able to detect the phone signal and forward it through the correct inbound route to the destination;...

  • Page 189: Figure 117: Blacklist Configuration Parameters

    • Enter a number in "Add Blacklist Number" field and then click to add to the list. Anonymous can also be added as a Blacklist Number. • To remove a number from the Blacklist, select the number in "Blacklist list" and click on Figure 117: Blacklist Configuration Parameters •...

  • Page 190: Conference Bridge

    The UCM6200 supports conference bridge allowing multiple bridges used at the same time: • UCM6202/6204 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants. • UCM6208 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants.
  • Page 191 If enabled, conference participant could press the * key to access the conference Enable Caller Menu bridge menu. The default setting is "No". If enabled, the calls in this conference bridge will be recorded automatically in a Record Conference .wav format file. All the recording files will be displayed and can be downloaded in the conference web page.

  • Page 192: Join A Conference Call

    Conference Settings contains the following options: Table 61: Conference Settings Enable Talk detection If enabled, the AMI will send the corresponding event when a user starts or ends talking. DSP Talking Threshold The time in milliseconds of sound above what the dsp has established as base line silence for a user before a user is considered to be talking.

  • Page 193: Invite Other Parties To Join Conference

    Invite Other Parties to Join Conference When using the UCM6200 conference bridge, there are two ways to invite other parties to join the conference. • Invite from Web GUI. For each conference bridge in UCM6200 Web GUICall FeaturesConference, there is an icon option "Invite a participant".

  • Page 194: During The Conference

    During The Conference During the conference call, users can manage the conference from Web GUI or IVR. • Manage the conference call from Web GUI. Log in UCM6200 Web GUI during the conference call, the participants in each conference bridge will be listed.

  • Page 195: Record Conference

    Conference User IVR Menu Mute/unmute yourself. Decrease the volume of the conference call. Decrease your volume. Increase the volume of the conference call. Increase your volume. Exit the caller menu and return to the conference. ----------------------------------------------------------------------------------------------------------------------------- -------------------- Note: When there is participant in the conference, the conference bridge configuration cannot be modified. ----------------------------------------------------------------------------------------------------------------------------- -------------------- Record Conference The UCM6200 allows users to record the conference call and retrieve the recording from Web GUICall...

  • Page 196: Conference Schedule

    CONFERENCE SCHEDULE Conference Schedule Configuration Conference Schedule can be found under UCM6200 Web GUICall FeaturesConferenceConference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Create New Conference Schedule” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event.
  • Page 197 Local Extension Select available extensions from the list to attend scheduled conference. Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6200 to view remote extensions. Add extensions that are not in the list (both local and remote list). If the user Special Extension wishes to add the special extension, please match the pattern on the outbound route.
  • Page 198 If this option is enabled, when a participant joins the conference room, participant’s name will be announced to all members in the conference room. Announce Callers Note: Option “Quiet Mode” and option “Announce Caller” cannot be enabled at the same time.

  • Page 199: Figure 122: Conference Schedule

    Figure 122: Conference Schedule Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension can join the conference room anymore. At the scheduled conference time, UCM6200 will send INVITE to the extensions that have been selected for conference. -------------------------------------------------------------------------------------------------------------------- ------------------------------- Note: •...

  • Page 200: Ivr

    Configure IVR IVR configurations can be accessed under the UCM6200 Web GUICall FeaturesIVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. •...

  • Page 201: Table 64: Ivr Configuration Parameters

    Table 64: IVR Configuration Parameters Basic Settings Name Configure the name of the IVR. Letters, digits, _ and - are allowed. Extension Enter the extension number for users to access the IVR. If enabled, all callers to the IVR can use trunk. The permission must be configured Dial Trunk for the users to use the trunk first.
  • Page 202 Configure the timeout between digit entries. After the user enters a digit, the user Digit Timeout needs to enter the next digit within the timeout. If no digit is detected within the timeout, the UCM6200 will consider the entries complete. The default timeout is 3s. After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry Response within the timeout (in seconds).

  • Page 203: Black/White List In Ivr

    Figure 124: Key Pressing Events Black/White List in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR. For example, the company CEO and directors prefer only receiving calls transferred by the secretary, some special extensions are used on IP surveillance end points which shouldn’t be reached from external calls via IVR for privacy reason.

  • Page 204: Create Custom Prompt

    Figure 125: Black/White List Create Custom Prompt To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUIPBX SettingsVoice PromptCustom Prompt page directly.

  • Page 205: Figure 126: Click On Prompt To Create Ivr Prompt

    Figure 126: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios. P a g e UCM6200 Series User Manual...

  • Page 206: Language Settings For Voice Prompt

    LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in Web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.

  • Page 207: Figure 128: Voice Prompt Package List

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 128: Voice Prompt Package List Click on to download the language to the UCM6200.

  • Page 208: Customize Specific Prompt

    Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUIPBX SettingsVoice PromptLanguage Settings instead of the entire language pack. Figure 130: Upload Single Voice Prompt for Entire Language Pack P a g e UCM6200 Series User Manual...

  • Page 209: Voicemail

    VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. Figure 131: Voicemail Settings P a g e UCM6200 Series User Manual...

  • Page 210: Table 65: Voicemail Settings

    Table 65: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. The Max Greeting default setting is 60 seconds. If enabled, the caller can press 0 to exit the voicemail application and connect Dial ‘0’ For Operator to the configured operator’s extension.

  • Page 211: Access Voicemail

    Access Voicemail If the voicemail is enabled for UCM6200 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompted to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options. Table 66: Voicemail IVR Menu Main Menu Sub Menu 1...

  • Page 212: Extension Voicemail Count

    2 - Listen to it 3 - Re-record your message 3 - Record your name 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 4 - Record temporary greeting 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 5 - Change your password...

  • Page 213: Configure Voicemail Group

    Table 67: Voicemail Email Settings Attach Recordings to If enabled, voicemails will be sent to user's Email address. The default setting E-Mail is "Yes". If enabled, voicemail will be stored in the UCM6200 after the email is sent. The Keep Recordings default setting is “Yes”.

  • Page 214: Table 68: Voicemail Group Settings

    Figure 134: Voicemail Group Table 68: Voicemail Group Settings Enter the Voicemail Group Extension. The voicemail messages left to this extension Extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - are Name allowed.

  • Page 215: Ring Group

    RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUICall FeaturesRing Group. Figure 135: Ring Group •...
  • Page 216 • Ring in order. Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. Select the “Music On Hold” Class of this Ring Group, “Music On Hold” can be Music On Hold managed from the “Music On Hold”...

  • Page 217: Remote Extension In Ring Group

    Figure 136: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1.

  • Page 218: Figure 137: Sync Ldap Server Option

    Password must match for UCM6200_A and UCM6200_B to sync LDAP contact automatically. Port number can be anything between 0~65535, and use the outbound rule created in step 1 for the LDAP Outbound Rule option. Figure 137: Sync LDAP Server option 3.

  • Page 219: Figure 138: Manually Sync Ldap Server

    Figure 138: Manually Sync LDAP Server 4. Under Ring Groups setting page, click “Add”. Ring Groups can be found under Web GUICall FeaturesRing Groups. 5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group.

  • Page 220: Paging And Intercom Group

    PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUICall FeaturesPaging/Intercom.

  • Page 221: Table 70: Paging/Intercom Group Configuration Parameters

    Table 70: Paging/Intercom Group Configuration Parameters Name Configure paging/intercom group name. Extension Configure the paging/intercom group extension. Type Select "2-way Intercom" or "1-way Page". This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct to the page PBX SettingsVoice Custom Prompt PromptCustom Prompt, where users could record new prompt or upload prompt files.

  • Page 222: Call Queue

    CALL QUEUE The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUICall FeaturesCall Queue. Configure Call Queue Call queue settings can be accessed via Web GUICall FeaturesCall Queue.
  • Page 223 • Linear Ring agents in the specified order. • Least Recent Ring the agent who has been called the least recently. • Fewest Calls Ring the agent with the fewest completed calls. • Random Ring a random agent. • Round Robin Ring the agents in Round Robin scheduling with memory.
  • Page 224 Select failover destination to send callers after pressing 1 upon hearing the Destination custom prompt. Advanced Settings Virtual Queue Position Refer to Call Center Settings and enhancements section for detailed Announcement information about these features. Queue Chairman Enable Agent Login Enables dynamic agent login/logout features.

  • Page 225: Figure 143: Static Agents Limitation

    Figure 143: Static Agents limitation The following table lists the maximum number of static agents for each UCM model: UCM Model Max Static Agents in Call Queue UCM6102 and UCM6202 UCM6104 and UCM6204 UCM6108 and UCM6116 UCM6208 UCM6510...

  • Page 226: Call Center Settings And Enhancements

    Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Figure 144: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue.

  • Page 227: Table 72: Call Center Parameters

    Following parameters are available: Table 72: Call Center Parameters Enable Virtual Queue Enable virtual queue to activate call center features. Configure the time in (s) after which the virtual queue will take effect and the menu Virtual Queue Period will be presented to the caller to choose an option. Default is 20s. Offered to caller after timeout: After the virtual queue period passes, the caller will enter the virtual call queue and be presented with a menu to choose an option, the choices are summarized below:...

  • Page 228: Queue Statistics

    Queue Statistics Along with call center features, users can also gather detailed call queue statistics allowing them to make better changes/decision to manage better the call distribution and handling based on time, agent and queue. To access call queue statistics, go to Web GUICall FeaturesCall Queue and click on “Call Queue Statistics”, the following page will be displayed: Figure 145: Call Queue Statistics Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on which...

  • Page 229: Switchboard

    Switchboard Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the menu Call FeaturesCall Queue then press « Switchboard ». Following page will be displayed: Figure 146: Call Queue Switchboard The table below gives a brief description for the main menus: Table 73: Switchboard Parameters This menu shows the current waiting calls along with the caller id and the option Waiting...
  • Page 230 There are three different privilege levels for Call Queue management from the switchboard: Super Admin, Queue Chairman, and Queue Agent. • Super Admin - Default admin of the UCM. Call queue privileges include being able to view and edit all queue agents, monitor and execute actions for incoming and ongoing calls for each extension in Switchboard, and generate Call Queue reports to track performance.

  • Page 231: Pickup Groups

    PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUICall FeaturesPickup Groups. •...

  • Page 232: Figure 148: Edit Pickup Feature Code

    The following figure shows where you can customize these features codes Figure 148: Edit Pickup Feature Code P a g e UCM6200 Series User Manual...

  • Page 233: Music On Hold

    MUSIC ON HOLD Music On Hold settings can be accessed via Web GUIPBX SettingsMusic On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 149: Music On Hold Default Class •...

  • Page 234: Figure 150: Play Custom Prompt

    • Select the sound files and click on to delete all selected music on hold files. Note: the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. The UCM6200 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6200 will initiate a call to the selected extension and play this Music on Hold file once the call is answered.

  • Page 235: Figure 152: Record Custom Prompt

    Figure 152: Record Custom Prompt 5. Answer the call and start to record your new music on hold. 6. Hangup the call and refresh Music On Hold page then you can listen to the new recorded file. ----------------------------------------------------------------------------------------------------------------------------- -------------------- Note: Once the MOH file is deleted, there are two ways to recover the music files.

  • Page 236: Fax Server

    FAX SERVER The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUICall FeaturesFAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete.

  • Page 237: Table 74: Fax/T.38 Settings

    Table 74: FAX/T.38 Settings Enable Error Configure to enable Error Correction Mode (ECM) for the Fax. Correction Mode The default setting is "Yes". Configure the maximum transfer rate during the Fax rate negotiation. Maximum Transfer The possible values are 2400, 4800, 7200, 9600, 12000 and 14400. Rate The default setting is 14400.

  • Page 238: Receiving Fax

    Receiving Fax Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6200 to receive Fax from PSTN line on the Fax machine connected to the UCM6200 FXS port. 1. Connect Fax machine to the UCM6200 FXS port. 2.

  • Page 239: Figure 155: Configure Extension For Fax Machine: Fxs Extension

    Figure 155: Configure Extension for Fax Machine: FXS Extension Figure 156: Configure Extension for Fax Machine: Analog Settings 7. Go to Web GUIExtension/TrunkInbound Routes page. P a g e UCM6200 Series User Manual...

  • Page 240: Sample Configuration For Fax-To-Email

    8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 157: Configure Inbound Rule for Fax Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine.

  • Page 241: Figure 159: Inbound Route To Fax Extension

    3. Go to UCM6200 Web GUIExtension/TrunkAnalog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "No". 4. Go to UCM6200 Web GUIExtension/TrunkInbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Figure 159: Inbound Route to Fax Extension 5.

  • Page 242: Fax Sending

    FAX Sending Besides the support of Fax machines, The UCM6200 supports also sending Fax via Web GUI access. This feature can be found on Web GUIValue-added FeaturesFax Sending page. To send fax, pre-setup for analog trunk and outbound route is required. Please refer to [ANALOG TRUNKS], [VOIP TRUNKS] [Outbound Routes...

  • Page 243: Busy Camp-On

    BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf P a g e...

  • Page 244: Presence

    PRESENCE UCM does support SIP presence feature which allows users to advertise their current availability status and willingness to receive calls, this way other users can use their phones in order to monitor the presence status of each user and decide whether to call them or not based on their advertised availability. This feature is different than BLF which is mainly used to monitor the dialog status for each extension (Ringing, Idle or Busy).

  • Page 245: Table 75: Sip Presence Status

    Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: Table 75: SIP Presence Status Available The contact is online and can participate in conversations/phone calls. Away The contact is currently away (ex: for lunch break).

  • Page 246: Follow Me

    FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc. The calls will get to the user no matter where they are.

  • Page 247: Table 76: Follow Me Settings

    Table 76: Follow Me Settings Enable Configure to enable or disable Follow Me for this user. If external number is added in the Follow Me, please make sure this option is Skip Trunk Auth enabled or the “Skip Trunk Auth” option of the extension is enabled, otherwise the external Follow Me number cannot be reached.

  • Page 248: Speed Dial

    SPEED DIAL The UCM6200 supports Speed Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable Speed Dial, on the UCM6200 Web GUI, go to page Web GUICall FeaturesSpeed Dial. User should first click on .

  • Page 249: Disa

    DISA In many situations, the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case, we can use what is commonly known as DISA (Direct Inward System Access).

  • Page 250: Table 78: Disa Settings

    Table 78: DISA Settings Name Configure DISA name to identify the DISA. Configure the password (digit only) required for the user to enter before using DISA to dial out. Password Note: The password must be at least 4 digits. Configure the permission level for DISA. The available permissions are "Internal", "Local", "National"...

  • Page 251: Callback

    CALLBACK Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1.

  • Page 252: Blf And Event List

    BLF AND EVENT LIST The UCM6200 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot.

  • Page 253: Figure 168: Create New Event List

    Figure 168: Create New Event List Remote extension monitoring works on the UCM6200 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6200 first before using remote BLF feature.
  • Page 254 ----------------------------------------------------------------------------------------------------------------------------- ---------------------- Note: • To configure LDAP sync, please go to UCM6200 Web GUIExtension/TrunkVoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.

  • Page 255: Dial By Name

    DIAL BY NAME Dial by Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial by Name directory including the desired extensions in the directory and the searching type by "first name"...

  • Page 256: Figure 170: Configure Extension First Name And Last Name

    Figure 170: Configure Extension First Name and Last Name 1. Name Enter a Name to identify the Dial by Name group. 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group.

  • Page 257: Figure 171: Dial By Name Group In Ivr Key Pressing Events

    By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result if it's not the desired party to call.

  • Page 258: Active Calls And Monitor

    ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in Web GUISystem StatusActive Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUISystem StatusActive Calls.

  • Page 259: Hang Up Active Calls

    Hang Up Active Calls To hang up an active call, click on icon in the active call dialog. Users can also click on to hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 175: Configure to Monitor an Active Call In the “Monitor”...
  • Page 260 4. Enable or disable “Require Confirmation” option. If enabled, the confirmation of the invited monitor’s extension is required before the active call can be monitored. This option can be used to avoid adding participant who has auto-answer configured or call forwarded to voicemail. 5.

  • Page 261: Call Features

    CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 81: UCM6200 Feature Codes Feature Maps •...
  • Page 262 • Default code: *0 • Enter the code during active call. It will disconnect the call. • Options: Disconnect Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee.
  • Page 263 • Default Code: *72 Call Forward Unconditional • Enter the code and follow the voice prompt. Or enter the code Activate followed by the extension to forward the call. Call Forward Unconditional • Default Code: *73 Deactivate Feature Misc • Default Setting: 1000 •...
  • Page 264 • Default Code: *81 • Paging Prefix To page an extension, enter the code followed by the extension number. • Default Code: *80 • Intercom Prefix To intercom an extension, enter the code followed by the extension number. • Default Code: *40 •...
  • Page 265 • Default Code: *11 • Call Completion Request This code is for the user who wants to use Call Completion to complete a call. • Default Code: *12 • Call Completion Cancel This code is for the user who wants to cancel Call Completion request.

  • Page 266: Call Recording

    The UCM6200 also allows user to one click enable / disable specific feature code as shown below: Figure 176: Enable/Disable Feature codes Call Recording The UCM6200 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it.

  • Page 267: Call Park

    Figure 177: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6200 Web GUICDRRecording Files. Figure 178: Download Recording File from Recording Files Page Call Park The UCM6200 provides call park and call pickup features via feature code. Park a Call There are two feature codes that can be used to park the call.

  • Page 268: Enable Spy

    Enable Spy If “Enable Spy” option is enabled, feature codes for Listen Spy, Whisper Spy and Barge Spy are available for users to dial from any extension to perform the corresponding actions. Assume a call is on-going between extension A and extension B, user could dial the feature code from extension C to listen on their call (*54 by default), whisper to one side (*55 by default), or barge into the call (*56 by default).

  • Page 269: Pbx Internal Options

    PBX INTERNAL OPTIONS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUIPBX SettingsGeneral Settings. PBX Settings/General Table 82: Internal Options/General General Preferences...
  • Page 270 2. Password for extension registration, Web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters. • Numeric digits • Lowercase alphabet characters • Uppercase alphabet characters •...

  • Page 271: Pbx Settings/Custom Prompt

    • Conference Extensions: 6300-6399 • Ring Group Extensions: 6400-6499 • Queue Extensions: 6500-6599 • Voicemail Group Extensions: 6600-6699 • IVR Extensions: 7000-7100 • Dial By Name Extensions: 7101-7199 • Fax Extensions: 7200-8200 PBX Settings/Custom Prompt Record New Custom Prompt Settings In the UCM6200 Web GUIPBX SettingsVoice PromptCustom Prompt page, click on “Record New Custom Prompt”...

  • Page 272: Download All Custom Prompt

    Upload Custom Prompt If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUIPBX SettingsVoice PromptCustom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: •...

  • Page 273: Pbx Settings/Jitter Buffer

    PBX Settings/Jitter Buffer Table 83: Internal Options/Jitter Buffer SIP Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default Enable Jitter Buffer setting is "No". Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" Jitter Buffer Size jitter buffer, or used as the initial time for "adaptive"...

  • Page 274: Pbx Settings/Payload

    Configure STUN server address. STUN protocol is a Client/Server and also a Request/Response protocol. It’s used to check the connectivity between the two terminals, such as maintaining a NAT binding entries keep-alive agreement. The default STUN Server is stun.ipvideotalk.com. STUN Server Valid format: [(hostname | IP-address) [':' port] The default port number is 3478 if not specified.

  • Page 275: Iax Settings

    IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUIPBX SettingsIAX Settings. IAX Settings/General Table 86: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The default Bind Port setting is 4569. Configure the address that the IAX2 will be forced to bind to.

  • Page 276: Iax Settings/Security

    If set to "yes", the connection will be terminated if ACK for the NEW message is Auto Kill not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication If enabled, authentication traffic in debugging will not show.

  • Page 277: Sip Settings

    SIP SETTINGS The UCM6200 SIP global settings can be accessed via Web GUIPBX SettingsSIP Settings. SIP Settings/General Table 89: SIP Settings/General Realm For Digest Configure the host name or domain name for the UCM6200. Realms MUST be Authentication globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP.

  • Page 278: Sip Settings/Session Timer

    If enabled, when rejecting an incoming INVITE or REGISTER request, the UCM6200 will always reject with "401 Unauthorized" instead of notifying the Reject Non-Matching requester whether there is a matching user or peer for the request. This reduces INVITE the ability of an attacker to scan for valid SIP usernames. The default setting is "No".

  • Page 279: Sip Settings/Tcp And Tls

    SIP Settings/TCP and TLS Table 92: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6200. The default TCP Enable setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding to all TCP Bind Address interfaces.

  • Page 280: Sip Settings/Nat

    SIP Settings/NAT Table 93: SIP Settings/NAT Configure a static IP address and port (optional) used in outbound SIP messages External Host if the UCM6200 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the external Use IP address in SDP host.
  • Page 281 Select DTMF mode to send DTMF. The default setting is RFC2833. If "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec DTMF Mode PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband"...

  • Page 282: Transparent Call-Info Header

    Transparent Call-Info header UCM supports transparent call info header in order to integrate GDS door system with GXP21XX Color phones, the UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey.

  • Page 283: Interface Settings

    INTERFACE SETTINGS Analog Hardware The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port. Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 183: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port.
  • Page 284 Advanced Settings Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)".

  • Page 285: Figure 185: Dahdi Settings

    DAHDI Settings When users encounter issues such as audio delay in outbound calls using the analog trunk, they can adjust DAHDI settings on the UCM to attempt to lessen or resolve the issues. Figure 185: DAHDI Settings For the value of the option such as “32, half”: The number in the option indicates the number of read/write buffers for TDM (DAHDI).

  • Page 286: Cti Server

    CTI SERVER UCM does support CTI server capabilities which are designed to be a part of the CTI solution suite provided by Grandstream, including GXP21XX and GXP17XX enterprise IP phones along with GS Affinity app. Mainly the UCM will by default listening on port TCP 8888 for the connections from GS affinity application in order to interact, modify and serve data requests by the application which includes setting call features for the connected extension as call forward and DND.

  • Page 287: Asterisk Manager Interface (Restricted Access)

    ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) The UCM6200 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk. User could configure AMI parameters on UCM6200 Web GUIValue-added FeaturesAMI.

  • Page 288: Crm Integration

    CRM INTEGRATION Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers. The UCM6200 series support two CRM API, SugarCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history.

  • Page 289: Salesforce Crm

    Add the new number to this module if it can’t be found in the Add Unknown Number selected module. Select from the “Available” list of lookups and press Contact Lookups select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts.

  • Page 290: Table 97: Salesforce Settings

    Figure 189: Salesforce Basic Settings 1. Select “Salesforce” from the CRM System Dropdown in order to use Salesforce CRM. Table 97: Salesforce Settings Select a CRM system from the Drop down, two CRM systems are CRM System available: Salesforce and SugarCRM. Add the new number to this module if it can’t be found in the Add Unknown Number selected module.

  • Page 291: Figure 190: Salesforce User Settings

    Figure 190: Salesforce User Settings P a g e UCM6200 Series User Manual...

  • Page 292: Pms Integration

    PMS INTEGRATION UCM6200 series support Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUIValue-added FeaturesPMS. Note: The PMS integration on UCM is currently supported only with one of the two following solutions. HMobile PMS Connector In this mode, the system can be divided into three parts: •...

  • Page 293: Mitel Pms

    Mitel PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • Grandstream UCM6XXX series have integrated Mitel PMS providing following hospitality features: Check-in, Check-out, set Room Status, Wake-up call and more. The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel).

  • Page 294: Configuration

    Configuration To use all PMS features please activate the feature code associated under “Call FeaturesFeature Codes” Enable PMS Update PMS Room Status PMS Wake Up Service Activate PMS Wake Up Service Deactivate Basic Settings On the UCM WebGUIValue-added FeaturesPMSBasic Settings” set the connection information for the HMobile platform.

  • Page 295: Figure 193: Create New Room

    Figure 193: Create New Room Click “Save” to create the new room, the fields above can be configured from the HMobile platform. Once set, the following screen will be shown: Figure 194: Room Status User can create a batch of rooms as well by clicking on , the following window will pop up: P a g e UCM6200 Series User Manual...

  • Page 296: Wake Up Service

    Figure 195: Add batch rooms Wake Up Service To create a New Wake up service, user can click on , the following window will pop up: Figure 196: Create New Wake Up Service Table 100: PMS Wake up Service Field Description Room Number Select the room number where to call...

  • Page 297: Mini Bar

    Once the call is made on the time specified, the following figure show the status of the wakeup call. Figure 197: Wakeup Call executed This call has been executed but has been rejected, that why we can see the “Busy” status. Mini Bar To create a new mini bar, click...

  • Page 298: Table 102: Create New Maid

    To create a new maid, click on under UCM webGUIPBXPMSMini Bar, the following window will pop up. Figure 199: Create New Maid Table 102: Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar. Secret Enter the password associated with the maid.

  • Page 299: Figure 201: Mini Bar

    The Minibar page displays as: Figure 201: Mini Bar P a g e UCM6200 Series User Manual...

  • Page 300: Wakeup Service

    WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service: •...

  • Page 301: Wakeup Service From User Portal

    Table 103: Wakeup Service Enable Wakeup Service Enable Wakeup service. Name Enter a name to identify the wakeup service. Extension Select the extension to call. Prompt Select the prompt to play for that extension. If disabled, users can select a specific date and time. Custom Date If enabled users can select multiple days of the week to perform the wakeup.

  • Page 302: Announcements Center

    ANNOUNCEMENTS CENTER The UCM6200 supports Announcements Center feature which allows users to pre-record and store voice message into UCM6200 with a specified code. The users can also create group with specified extensions. When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.

  • Page 303: Announcements Center Settings

    Announcements Center Settings Table 104: Announcements Center Settings Configure a name for the newly created Announcements Center to identify this Name announcement center. Enter a code number for the custom prompt. This code will be used in combination with the group number. For example, if the code is 55, and group number is 666.

  • Page 304: Figure 204: Announcements Center Group Configuration

    Figure 204: Announcements Center Group Configuration In this example, group “Test” has number 666. Extension 1000, 1001 and 1002 are in this group. 1. Click to create a new Announcement Center. 2. Give a name to the newly created Announcement Center. 3.

  • Page 305: Figure 206: Announcements Center Example

    Code and Group number are used together to direct specified message to the target group. All extensions in the group will receive the message. For example, we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6200. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call.

  • Page 306: Status And Reporting

    STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under Web GUISystem StatusDashboard. Figure 207: StatusPBX Status P a g e UCM6200 Series User Manual...

  • Page 307: Trunks

    Trunks Users could see all the configured trunk status in this section. Figure 208: Trunk Status Table 106: Trunk Status Display trunk status. • Analog trunk status: Available Busy Unavailable Unknown Error Status • SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: Heartbeat feature is not turned on to be monitored.

  • Page 308: Extensions

    Extensions Extensions Status can be seen from the same configuration page, users can go under Web GUIExtension/TrunkExtensions and following page will be displayed listing the extensions and their status information. Figure 209: Extension Status Table 107: Extension Status Display extension number (including feature code). The color indicator has the following definitions.

  • Page 309: Interfaces Status

    Interfaces Status This section displays interface/port connection status on the UCM6200. The following example shows the interface status for UCM6204 with USB, WAN port, FXS1, FXS2 and FXO1 connected. Figure 210: UCM6204 Interfaces Status Table 108: Interface Status Indicators USB connected. USB disconnected.

  • Page 310: System Status

    FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. System Status The UCM6200 system status can be accessed via Web GUIStatusSystem Status, which displays the following system information. General Under Web GUISystem StatusSystem InformationGeneral, users could check the hardware and software information for the UCM6200. Please see details in the following table. Table 109: System StatusGeneral System Status System InformationGeneral Model...

  • Page 311: Storage Usage

    Table 110: System StatusNetwork System StatusSystem StatusNetwork MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address.

  • Page 312: Resource Usage

    Figure 211: System StatusStorage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage allocate resources accordingly. Under GUISystem StatusDashboardResource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 212: System StatusResource Usage P a g e UCM6200 Series User Manual...

  • Page 313: System Events

    System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUIMaintenanceSystem Events. The following event are currently supported on the UCM6200 which will have alert and/or Email generated if occurred: Disk Usage External Disk Usage Modify Admin Password...

  • Page 314: Figure 214: System EventsAlert Events Lists: External Disk Usage

    • Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert.

  • Page 315: Alert Log

    4. System Crash Figure 216: System EventsAlert Events Lists: System Crash • Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Click on the switch to turn on/off the alert and Email notification for the event.

  • Page 316: Alert Contact

    1. Generate Alert: Generated when alert events happen, for example, alert logs for disk usage exceeding the alert threshold. 2. Restore to Normal: Generated when alert events being cleared, for example, logs for disk usage dropping back below the alert threshold. User could filter out alert logs of “Generate Alert”...

  • Page 317: Table 111: Cdr Filter Criteria

    Figure 219: CDR Filter Table 111: CDR Filter Criteria Call Type Groups the following: • Inbound calls: Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. • Outbound calls: Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension.
  • Page 318 Action Type Filter calls using the Action Type, the following actions are available: • Dial • Announcements • Callback • Call Forward • Conference • Disa • • Follow Me • • Page • Parked Call • Queue • Ring Group •...

  • Page 319: Figure 220: Call Report

    The call report will display as the following figure shows. Figure 220: Call Report The CDR report has the following data fields: • Start Time Format: 2016-09-03 00:06:16 • Call Type Example: DIAL WAKEUP • Call From Example format: "John Doe" 2000 •...

  • Page 320: Figure 221: Call Report Entry With Audio Recording File

    Users could perform the following operations on the call report. • Sort by “Start Time” Click on the header of the column to sort the report by "Start Time". Clicking on "Start Time" again will reverse the order. • Download Searched Results Click on “Download Search Result(s)”...

  • Page 321: Cdr Improvement

    Figure 222: Automatic Download Settings To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month”, select Hour of the day as well for the automatic download period. Make sure you have entered an Email or multiple email addresses where to receive the CDR records.

  • Page 322: Downloaded Cdr File

    Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6202, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6204, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.

  • Page 323: Statistics

    (c) PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk. The last XXXXX is a random string and can be ignored. There are some other possible values, but these values are almost the application name which are used by the dialplan.

  • Page 324: Recording Files

    Table 112: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type. • • SIP Calls • PSTN Calls Call Type Select one or more in the following checkboxes. • Inbound calls • Outbound calls • Internal calls •...

  • Page 325: Api Configuration

    API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first.

  • Page 326: User Portal

    USER PORTAL Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM62XX, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like WebRTC, Fax Sending, Call Queue, Wakeup Service and CRM.

  • Page 327: Figure 231: User Portal Login

    Figure 231: User Portal Login After login, the Web GUI display is shown as below. Figure 232: User Portal Layout P a g e UCM6200 Series User Manual...

  • Page 328: Basic Information

    After successful login, the user has the following three configuration tabs: Basic Information Under this menu, the user can configure and change his/her personal information including (first name, last name, password, email address, department…). And they can also set and activate their extension features (presence status, call forward, DND ….) to be reflected on the UCM.

  • Page 329: Maintenance

    MAINTENANCE User Management User management is on Web GUIMaintenanceUser Management page. User could create multiple accounts for different administrators to log in the UCM6200 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password.

  • Page 330: Custom Privilege

    Table 114: User ManagementCreate New User Configure a username to identify the user which will be required in Web GUI login. User Name Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in Web GUI login. Letters, User Password digits and underscore are allowed.

  • Page 331: Figure 236: General User

    By default, the user account “admin” is configured with “Super Admin” privilege and it’s the only user with “Super Admin” privilege. The User Name and Privilege level cannot be changed or deleted. Super Admin could change its own login password on Web GUIMaintenanceChange Information page.

  • Page 332: Concurrent Multi-User Login

    • Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization. System Status Conference System Events CDR Records CDR API Wakeup Service Figure 237: Create New Custom Privilege Log in UCM6200 as super admin and go to MaintenanceUser ManagementCustom Privilege, create privilege with customized available modules.

  • Page 333: Change Password

    Change Password After logging in the UCM6200 Web GUI for the first time, it is highly recommended for users to change the default password "admin" to a more complicated password for security purpose. Follow the steps below to change the Web GUI access password.

  • Page 334: Login Settings

    Figure 240: Change Binding Email Table 115: Change Binding Email option Enter the password Enter the current login user credential for UCM6200 of the account Email Address Email Address is used to retrieve password when password is lost Login Settings After the user logs in the UCM6200 Web GUI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded.

  • Page 335: Operation Log

    Figure 241: Login Timeout Settings Operation Log Super Admin has the authority to view operation logs on UCM6200 Web GUISettingsUser ManagementOperation Log page. Operation logs list operations done by all the Web GUI users, for example, Web GUI login, creating trunk, creating outbound rule and etc. There are 6 columns to record the operation details “Date”, “User Name”, “IP Address”, “Results”, “Page Operation”...

  • Page 336: Table 116: Operation Log Column Header

    Figure 242: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order.

  • Page 337: Upgrading

    User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on Figure 243: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed.

  • Page 338: Table 117: Network Upgrade Configuration

    Examples of valid URLs: firmware.grandstream.com/BETA The upgrading configuration can be accessed via Web GUIMaintenanceUpgrade. Figure 244: Network Upgrade Table 117: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Define the server path for the firmware server.

  • Page 339: Upgrading Via Local Upload

    Upgrading Via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6200 directly via Web GUI. Please follow the steps below to upload firmware locally. 1. Download the latest UCM6200 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware 2.

  • Page 340: No Local Firmware Servers

    Figure 247: Reboot UCM6200 5. Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- Notes: Please do not interrupt or power cycle the UCM6200 during upgrading process. The firmware file name allows the use of the following special characters: “_@#*~&”. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- No Local Firmware Servers Service providers should maintain their own firmware upgrade servers.

  • Page 341: Backup

    3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the UCM6200 web configuration interface; 5.

  • Page 342: Figure 249: Restore Warning

    1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore , or delete...

  • Page 343: Data Sync

    option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 251: Local Backup Data Sync Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote...

  • Page 344: Table 118: Data Sync Configuration

    Figure 252: Data Sync Table 118: Data Sync Configuration Enable Data Sync Enable the auto data sync function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address.

  • Page 345: Restore Configuration From Backup File

    Before saving the configuration, users could click on . The UCM6200 will then try connecting the server to make sure the server is up and accessible for the UCM6200. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come.

  • Page 346: System Cleanup/Reset

    System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUIMaintenanceSystem Cleanup/ResetReset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset. • User Data All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.

  • Page 347: Table 119: Cleaner Configuration

    Figure 255: Cleaner Table 119: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. Clean Files in External If enabled the files in external device (USB/SD card) will be atomically cleaned Device up as configured. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR.

  • Page 348: Usb/Sd Card Files Cleanup

    Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. • Conference Recording Files. • Call Queue Recording Files. • Voicemail Files. • • Backup Files. File Clean Threshold Specify the threshold of local storage usage from 0 to 99 (in percentage). File Clean Time Enter 0-23 to specify the hour of the day to clean up the files.

  • Page 349: Syslog

    Table 120: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. Syslog On the UCM6200, users could dump the syslog information to a remote server under Web GUIMaintenanceSyslog.

  • Page 350: Ethernet Capture

    Ethernet Capture The captured trace can be downloaded for analysis. The instructions or result will be displayed in the Web GUI output result. Figure 257: Ethernet Capture Table 121: Ethernet Capture Interface Type Select the network interface to monitor. Enable SFTP Data Sync Check this box to save the capture files in the SFTP server.

  • Page 351: Ip Ping

    IP Ping Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 258: Ping Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below.

  • Page 352: Signaling Troubleshooting

    Signaling Troubleshooting Analog Record Trace • Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under Web GUIMaintenanceSignal TroubleshootingAnalog Record Trace.

  • Page 353: Service Check

    • A key Dial-up FXO Users can directly set a PSTN number on the “External Extension” text box to troubleshoot issues related to the analog trunk easily, the following steps shows how to use this feature: 1. Configure analog trunk on UCM, including outbound route. 2.

  • Page 354: Network Status

    Figure 262: Service Check Network Status In UCM6200 Web GUISystem StatusNetwork Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM6200 and other services. Figure 263: Network Status P a g e UCM6200 Series User Manual...

  • Page 355: Experiencing The Ucm6200 Series Ip Pbx

    EXPERIENCING THE UCM6200 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum answers to your general questions.

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