Grandstream Networks UCM6206 User Manual page 222

Dynamic Login
Password
Replace Caller ID
Ring Time Out
Wrapup Time
Retry Time
Max Queue Length
Report Hold Time
Wait Time
Auto Record
Enable Destination
Queue Timeout
Failover Destination
Alert-Info
Enable Feature Codes
Agents
If enabled, the configured PIN number is required for dynamic agent to log in. The
default setting is disabled.
If enabled, the UCM will replace the caller display name with the Call Queue name
the caller know whether the call is incoming from a direct extension or a Call
Queue.
Configure the number of seconds an agent will ring before the call goes to the
next agent. The default setting is 15 seconds.
Configure the number of seconds before a new call can ring the queue after the
last call on the agent is completed. If set to 0, there will be no delay between calls
to the queue. The default setting is 15 seconds.
Configure the number of seconds to wait before ringing the next agent.
Configure the maximum number of calls to be queued at once. This number does
not include calls that have been connected with agents. It only includes calls not
connected yet. The default setting is 0, which means unlimited. When the
maximum value is reached, the caller will be treated with busy tone followed by
the next calling rule after attempting to enter the queue.
If enabled, the UCM6200 will report (to the agent) the duration of time of the call
before the caller is connected to the agent. The default setting is "No".
If enabled, users will be disconnected after the configured number of seconds.
The default setting is "No".
Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time".
If enabled, the calls on the call queue will be automatically recorded. The
recording files can be accessed in Queue Recordings under web GUI->PBX-
>Call Features->Call Queue.
If enabled, the incoming call for the call queue will be routed to the destination
configured in the next field if none of the agents answers the call after ringing for
a time of "Ring Timeout".
Configure the global timeout (in seconds) of call queue. It must be bigger than the
value of ring timeout. The call in the queue will be transferred to the failover
destination directly if this time is exceeded.
Configure the call destination for the call to be routed to if no agent in this call
queue answers the call.
Configure the call destination for the call to be routed to if no agent in this call
queue answers the call.
Enable feature codes option for call queue. For example, *83 is used for "Agent
Pause"
Select the available users to be the static agents in the call queue. Choose from
the available users on the left to the static agents list on the right. Click on
to arrange the order.
UCM6200 Series User Manual
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