Ivr; Configure Ivr; Table 66: Ivr Configuration Parameters - Grandstream Networks UCM6206 User Manual

Configure IVR

IVR configurations can be accessed under the UCM6200 Web GUI->PBX->Call Features->IVR. Users could
create, edit, view and delete an IVR.
•
Click on "Create New IVR" to add a new IVR.
•
Click on to edit the IVR configuration.
•
Click on to delete the IVR.
Basic Settings
Name Configure the name of the IVR. Letters, digits, _ and - are allowed.
Enter the extension number for users to access the IVR.
Extension
This option shows up only when "By DID" is selected. This controls the destination
that can be reached by the external caller via the inbound route. The DID destination
are:
•
•
•
DID Destination
•
•
•
•
•
•
If enabled, all callers to the IVR is allowed to use trunk. The permission must be
Dial Trunk
configured for the users to use the trunk first. The default setting is "No".
Assign permission level for outbound calls if "Dial Trunk" is enabled. The available
permissions are "Internal", "Local", "National" and "International" from the lowest level
to the highest level. The default setting is "Internal". If the user tries to dial outbound
Permission
calls after dialing into the IVR, the UCM6200 will compared the IVR's permission level
with the outbound route's privilege level. If the IVR's permission level is higher than
(or equal to) the outbound route's privilege level, the call will be allowed to go through.
If enabled, the UCM will replace the caller display name with the IVR name the caller
Replace Caller ID
know whether the call is incoming from a direct extension or an IVR.
Alert Info When present in an INVITE request, the alert-Info header field specifies and

IVR

Table 66: IVR Configuration Parameters

Extension
Conference
Call Queue
Ring Group
Paging/Intercom Groups
Voicemail Groups
Fax Extension
Dial by Name
All
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