Grandstream Networks UCM6206 User Manual page 221

Strategy
Music On Hold
Leave When Empty
Dial in Empty Queue
Select the strategy for the call queue.
•
Ring All
Ring all available Agents simultaneously until one answers.
•
Linear
Ring agents in the specified order.
•
Least Recent
Ring the agent who has been called the least recently.
•
Fewest Calls
Ring the agent with the fewest completed calls.
•
Random
Ring a random agent.
•
Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
Select the Music On Hold class for the call queue.
Note:
Music On Hold classes can be managed from Web GUI-> PBX->Internal
Options->Music On Hold.
Configure whether the callers will be disconnected from the queue or not if the
queue has no agent anymore. The default setting is "Strict".
•
Yes
Callers will be disconnected from the queue if all agents are paused or invalid.
•
No
Never disconnect the callers from the queue when the queue is empty.
•
Strict
Callers will be disconnected from the queue if all agents are paused, invalid
or unavailable.
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".
•
Yes
Callers can always dial into a call queue.
•
No
Callers cannot dial into a queue if all agents are paused or invalid.
•
Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
UCM6200 Series User Manual
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