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bizhub C4000i/C3300i
7. CS Remote Care ERROR CODE
7.1 Troubleshooting for CS Remote Care
If communication is not done properly, check the condition by following the procedures shown below.
1. Shift the screen in the order of [Service Mode] -> [CS Remote] -> [Remote Care].
At this time, in the cases of initial transmitting / administrator transmitting / maintenance start transmitting / maintenance finish transmitting,
the communication result will be displayed at the top of the screen.
NOTE
▪ For the communication result, the following message will be displayed based on its success or failure.
Display of communication result
Communicating
Communication trouble with the center
Complete successfully
Modem trouble
Busy line
No response
7.2 CS Remote Care Operation under Enhanced Security Mode
CS Remote Care can be used even when "ON" is selected in [Administrator] -> [Security] -> [Enhanced Security Mode].
However, to keep the enhanced security level, the following restrictions are accompanied.
• Only SSL communication is available.
• Error occurs if the Center tries to send the following commands.
• Firmware update command
• Command of reading and updating account track information
• Machine settings update command
• Command of reading and updating Internet ISW setting information
7.3 List of the CS Remote Care error code
7.3.1 When connecting by modem
NOTE
▪ When a code other than the ones listed below is displayed, contact KM and inform the error code.
Error code
0001
The line is busy
• Busy detection
0002
Failure of the Modem default setting at transmitting
• When the transmission completes with modem initial setting failed
0003
Timeout of CONNECT at transmitting
• No response to ATD
0004
Timeout of response to receiving request
• No response to receiving (start) request MSG
0005
Timeout of CONNECT at receiving
• No response to ATA
0006
Shut down of the data modem line (Host)
• Carrier OFF is detected
0007
Forced line disconnection of data modem (main body)
• The line is forcibly disconnected from the event
0008
Timeout of start request telegram delivery
• Start request telegram is not delivered after line connection
0009
Timeout of finish request telegram delivery
• Finish request telegram is not delivered (Start of shut down)
000A
Receiving rejection
• Receiving is made when the main body is set to reject receiving.
Cause
-
Although the machine tries to communicate
with the center, there is any trouble and the
communication completes unsuccessfully.
-
Although the machine tries to communicate
with the center, there is any trouble in the
modem.
Although the machine tries to communicate
with the center, the line to the center is busy.
Although the machine tries to communicate
with the center, there is no response from the
center.
Contents
L-69
L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE
-
See the list of error message and confirm the
corresponding point.
-
• Check if the power of modem in ON.
• Check if there is any problem in
connection between the modem and the
main body.
Communicate with the center again.
• Communicate with the center again.
• Check the communication environment of
the center side.
Transmit again manually.
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
• Transmit again manually.
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
No solution, because the line is shut down at the host
side.
• Check if the power of the modem is ON.
• Check the connecting condition between the
modem and the main body.
Transmit again manually.
Transmit again manually.
• Check the setting condition of the host side.
• Check the setting condition of the main body
side.
How to correct
Solution
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