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bizhub C4000i/C3300i
Procedure
1. If the trouble code "C-C180" has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed
to the MFP.
When the appropriate loadable device driver is not installed,
2. Check CPUB for proper installation and correct as necessary.
3.
Replace CPUB.
4.
Replace BASEB.
5. If the above actions do not solve the problem, contact KM.
3.13.6 CC190
Contents
Trouble type
CC190: Outline font load error
Rank
C
Trouble detection condition An error occurred while loading the outline font.
Trouble isolation
-
Relevant electrical parts
Procedure
1. Check the microSD for proper installation and correct as necessary.
2. Check CPUB for proper installation and correct as necessary.
3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
4. Replace the microSD.
5.
Replace CPUB.
6.
Replace BASEB.
3.13.7 CC191
Contents
Trouble type
CC191: Setting parameter load error (LDR)
Rank
C
Trouble detection condition Upon startup, the processing of the loadable device driver setting data file failed.
Trouble isolation
-
Relevant electrical parts
Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Check CPUB for proper installation and correct as necessary.
3.
Reinstall the loadable device driver.
4. Rewrite the firmware.
5.
Replace CPUB.
6.
Replace BASEB.
3.13.8 CC211
Contents
Trouble type
CC211: Authentication device general error
Rank
C
Trouble detection condition When using the authentication device, authentication data is not to meet the specifications.
Trouble isolation
-
Relevant electrical parts
Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Check CPUB for proper installation and correct as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3.13.9 CC212
Contents
Trouble type
CC212: User validation error
Rank
C
Trouble detection condition
• microSD
• CPU board (CPUB)
• Base board (BASEB)
• RAM disk file creation failed.
• Reading from the flash ROM failed.
• An error occurred in API of the authentication module.
• CPU board (CPUB)
• Base board (BASEB)
• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit
• An error occurred while validating the user authentication information.
• The loadable device driver is not successfully installed.
reinstall the appropriate loadable device
L-46
L TROUBLESHOOTING > 3. TROUBLE CODE
driver.
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