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bizhub C4000i/C3300i
Trouble isolation
-
Relevant electrical parts
Procedure
1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device
driver in USB memory used. If there is any file,
2. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
3. Check CPUB for proper installation and correct as necessary.
4. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
5. Re-register the user authentication information.
6. Replace the authentication unit.
3.13.10 CC213
Contents
Trouble type
CC213: User registration error/Card information setting error
Rank
C
Trouble detection condition
Trouble isolation
-
Relevant electrical parts
Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Check CPUB for proper installation and correct as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
4. Reset the authentication settings. (card type, IC card advanced settings, and etc.)
5. Re-register the user authentication information.
3.13.11 CC214
Contents
Trouble type
CC214: User information deletion error
Rank
C
Trouble detection condition The deletion of the user information is uncompleted.
Trouble isolation
-
Relevant electrical parts
Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Check CPUB for proper installation and correct as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3.13.12 CC216
Contents
Trouble type
CC216: Acquisition failure of the number of trials/Initialize error of number of authentication
Rank
C
Trouble detection condition An error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation
-
Relevant electrical parts
Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Check CPUB for proper installation and correct as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
4. Reset the number of authentication trials.
• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit
reinstall the loadable device
• IC card advanced settings data is not correct when starting-up the authentication device.
• Authentication information data is not correct when starting-up the authentication device.
• IC card advanced settings data is not correct when setting the IC card advanced settings.
• Authentication information data is not correct when setting the IC card advanced settings.
• IC card advanced settings data is not correct when registering the authentication information.
• Authentication information data is not correct when registering the authentication information.
• IC card advanced settings data is not correct when editing the authentication information.
• Authentication information data is not correct when editing the authentication information.
• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit
• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit
• CPU board (CPUB)
• Base board (BASEB)
• Authentication unit
L TROUBLESHOOTING > 3. TROUBLE CODE
driver.
L-47
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