Table of Contents
Advertisement
Technical support
............................................................................................................................................................................................................................................................
Accessing and navigating the On-Line Customer Support
(OLCS) web site
Description
This section provides the method to access the On-Line Customer Support (OLCS) web
site, obtain a login (if necessary), and navigate to each feature listed in this document.
Accessing the OLCS web site
To access the Alcatel-Lucent OLCS web site, enter: www.alcatel-lucent.com/support.
Once you are at this web page, select Lucent Global Support. This will bring you to the
web site where you can log in to gain access to the entitled products.
Obtaining a login for OLCS
To request a login, a customer must register, then and an email confirmation is sent within
2 business days. The following steps tell you how to register for a login:
1. Select "Register Here" on the top right (just below the Login and Password boxes) of
the
site.
2. Follow this registration process:
•
•
•
•
•
•
3. An email confirmation of the registration and the site access privileges is sent within 2
business days.
4. Customize the web view once you have gained access to the OLCS web site.
•
............................................................................................................................................................................................................................................................
365-372-403R5.1
Issue 1 November 2008
Online Customer Support (https://support.lucent.com/portal/olcsHome.do)
Select the role and accept the terms of use.
Provide a business identification, and enter in all of the required information.
Validate your email address.
Confirm your business identity and set a password.
Select content. (This will be verified against the current contract agreements.)
Register for the selected content.
After logging in, a personalized view of the Customer Support Home page
displays. This view is based on the user's and company support entitlements.
Accessing and navigating the On-Line Customer Support
(OLCS) web site
web
A- 7
Advertisement
Table of Contents
