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Technical support
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Downloads
Note:
The Downloads area allows Alcatel-Lucent support technicians to provide access to
software downloads that are specific to a customers contract. This feature is only allowed
through negotiation with the Account Team and the Product Manager of the product.
Alcatel-Lucent alerts
The Alcatel-Lucent Alerts tool is a subscription-based tool that provides the same
information that our Product Notifications (PNs) did previously provide. This new method
of communication is a vehicle to share product and support issues that are of
informational, maintenance, or preventive nature. Alcatel-Lucent Alerts contain detailed
text descriptions and urgency of Alcatel-Lucent product issues that need to be quickly
communicated to customers after the deployment of a release or product.
Product change notices
The Product Change Notices (PCN) area provides information on hardware changes for a
product. There is a selection of choices to help you search for Change Notices (CNs) or
Customer Change Notices (CCNs).
Return material authorization (RMA) (repair and exchange)
Note:
The RMA area provides a list of contact information on all Alcatel-Lucent products. There
is a "request an RMA number" on-line for most Alcatel-Lucent products. An RMA
number is required for all returned parts and this feature provides you with an easy method
to obtain the RMA number. Please check the warranty status before submitting a request.
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A- 6
This may not apply to all products.
This may not apply to all products.
Technical assistance
365-372-403R5.1
Issue 1 November 2008
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