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Modular ICS 4.0
System
Coordinator
Guide
Norstar, Meridian and Companion are trademarks of
Northern Telecom
© Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
Printed in Canada

Summary of Contents

  • Page 1

    Modular ICS 4.0 System Coordinator Guide Norstar, Meridian and Companion are trademarks of Northern Telecom © Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar P0881591 Issue 01 Printed in Canada...

  • Page 3: Table Of Contents

    Rings you may hear 30 Answering calls at a prime telephone 31 Using a central answering position (CAP) module 31 Customizing your CAP module 32 Monitoring telephones with the CAP module 33 Release button 33 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 4: Table Of Contents

    Turning Privacy on or off for a call 49 Creating a conference by releasing privacy 50 Making a call private 50 Checking call length using Call Duration Timer 50 Disconnecting by accident 51 Time 51 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 5: Table Of Contents

    Preventing a telephone from using Saved Number Redial 70 Handling many calls at once 73 Using Hold 73 Retrieving a held call 73 Holding automatically 73 P0881591 Issue 01 Table of Contents / iii Modular ICS 4.0 System Coordinator Guide...

  • Page 6: Table Of Contents

    Communicating in the office 95 Paging 95 Making a page announcement 95 Activating and deactivating the ability to page 96 Creating page zones 96 Using Page with external paging equipment 98 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 7: Table Of Contents

    Finding out what a button does using Button Inquiry 115 Making the display darker or lighter using Contrast adjustment Changing the language on the display 116 English 116 French 116 P0881591 Issue 01 Table of Contents / v Modular ICS 4.0 System Coordinator Guide...

  • Page 8: Table Of Contents

    Assigning or unassigning lines to a group 138 Setting the distribution mode 139 Setting the hunt delay 141 Programming busy line setting 142 Programming the queue time-out 143 Programming the overflow set 144 Setting the name 145 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 9: Table Of Contents

    Automatic Recall 161 ISDN BRI terminals 162 ISDN applications for BRI and PRI 162 Videoconferencing and video telephony 162 Desktop conferencing 162 File transfer 162 Telecommuting 162 P0881591 Issue 01 Table of Contents / vii Modular ICS 4.0 System Coordinator Guide...

  • Page 10: Table Of Contents

    Turning the auxiliary ringer for a telephone on or off 179 Using Host System dialing signals 180 Link 180 Preventing a telephone from using Link 181 Pause 181 Long Tones 182 Programmed Release 183 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 11: Table Of Contents

    Troubleshooting 199 Using the alarm telephone 199 Reporting and recording alarm codes 199 Testing the telephone 199 Testing the telephone display 200 Testing the telephone buttons 200 P0881591 Issue 01 Table of Contents / ix Modular ICS 4.0 System Coordinator Guide...

  • Page 12: Table Of Contents

    Testing the speaker in the telephone handset 201 Testing the telephone headset 201 Testing the telephone speaker 201 Testing the power supply to a telephone 202 Common feature displays 203 Index 209 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 13: Getting Started With Norstar, Using This Guide, P0881591 Issue

    Emergency 911 Dialing State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 14: Understanding Programming

    • Personal programming is available to anyone through the Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves. Modular ICS 4.0 System Coordinator Guide Norstar Programming Record P0881591 Issue 01...

  • Page 15: Before You Start, What You'll Need To Do Programming

    See “The programming overlay” on page 6. When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.

  • Page 16: Using Buttons

    Examples of telephones with two-line displays are shown in the illustration. M7310 M7324 The next illustration numbers the buttons that are used for both day-to-day communication and programming on the M7310. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 17: Using The Buttons Under The Display

    Allows you to enter a feature code while using or programming the telephone. Puts an active call on hold. Hangs up an active call or ends programming. Modular ICS 4.0 System Coordinator Guide display button...

  • Page 18: The Programming Overlay

    Norstar Programming Overlay heading for the Heading current level Moves you one Back item back at the current level Modular ICS 4.0 System Coordinator Guide Shows you the first setting Show within the level Moves you one Next item forward at...

  • Page 19: A Map For Working In Programming

    Routing Service that decides what lines a call uses. P0881591 Issue 01 Getting started with Norstar / 7 ª º ÅΘȈ and entering ‡¤‡fi°‡ and the codes for turning Modular ICS 4.0 System Coordinator Guide...

  • Page 20

    Companion portable telephone registration. Time and date - Change the time, date, or both. Time&Date System programming - On an XC system, you can System prgrming enable or disable registration for Companion portable telephones. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 21

    Getting started with Norstar / 9 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 22

    10 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 23: Starting And Ending A Session, Ending A Session

    The display shows the first of the seven headings available for administration programming. ® Press to end the session. After a few seconds, the time and date reappears on the display. ® Modular ICS 4.0 System Coordinator Guide . It’s the same as ). Press RETRY...

  • Page 24

    For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 25: Frequently Used Programming Operations, Changing The Time And Date On The Display

    Entering letters and numbers using the dial pad fourth press P0881591 Issue 01 ƒ ••°›fl‹ ••ÊȘ‰ (which is the same ¤¤‡›¤  ıÅÍÈÇ  ÅΘȈ Modular ICS 4.0 System Coordinator Guide / 13 ) or first press second press third press...

  • Page 26

    In this example, you are changing the date to July 15, 1998. Press NEXT. Minutes:30 NEXT CHANGE Press CHANGE. Year:97 NEXT CHANGE Press the dial pad buttons to enter the year. Year:___ CANCL Press NEXT. Year:98 NEXT CHANGE Modular ICS 4.0 System Coordinator Guide ® to end your P0881591 Issue 01...

  • Page 27

    P0881591 Issue 01 Frequently used programming operations / 15 ® to end your session. Modular ICS 4.0 System Coordinator Guide...

  • Page 28: Programming Automatic Time And Date

    Jan 1 12:00pm Feature: Password: RETRY The passwords can be changed. See “Using passwords” on page 171 for more information. Modular ICS 4.0 System Coordinator Guide ƒ Press ••¤flfl‹›› Press ‡¤‡fi°‡ Press P0881591 Issue 01...

  • Page 29: Adding Or Changing A System Speed Dial

    Frequently used programming operations / 17 ‘ Press until the display shows System prgrming. ≠ Press ‘ Press ≠ Press ‘ Press until the display shows AutoTime&Date. Press CHANGE to choose Y or N. ƒ Press ••¤flfl‹›› Press Modular ICS 4.0 System Coordinator Guide...

  • Page 30

    BKSP Select a line for the speed dial code 01:nnnnnnnn CHANGE Use prime line CHANGE Stop pressing CHANGE when the display shows the prime line again. Modular ICS 4.0 System Coordinator Guide ¤‹fl›fl Press ‘ Press three times. ≠ Press ‚⁄...

  • Page 31

    Name:Sys Spd Di... CHANGE ...al 01 ... CHANGE Name:___ --> Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want. Name:S BKSP --> P0881591 Issue 01 Frequently used programming operations / 19...

  • Page 32: Changing The Name Of A Telephone

    Enter the internal number (DN) of the telephone or Show set:___ LIST voice mail extension. In this example, it’s 221. Modular ICS 4.0 System Coordinator Guide Use the dial pad and --> until you have the entire name. ‘ Press ®...

  • Page 33

    Terminals and Sets heading. End of session P0881591 Issue 01 Frequently used programming operations / 21 ≠ ‘ then ‘ to use the name you have entered. ® to end your session. Modular ICS 4.0 System Coordinator Guide on the display.

  • Page 34: Changing The Name Of A Line

    Name:Line002 CHANGE Decide what name you want to give to the line. Name:___ --> Name:L BKSP --> Modular ICS 4.0 System Coordinator Guide ƒ ••¤flfl‹›› ¤‹fl›fl ‘ Press ≠ Press Enter the three-digit number of the line you want to name.

  • Page 35: Making Changes To Call Forward No Answer

    ® Press to end your session. ƒ ••¤flfl‹›› ¤‹fl›fl ≠ Press Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 225. Modular ICS 4.0 System Coordinator Guide...

  • Page 36

    CHANGE Fwd to:221 CHANGE You can press CLR to change the destination back to Change the number of times the telephone rings before it is forwarded Press Fwd to:221 CHANGE Use the CHANGE button to choose the number of times...

  • Page 37: Making Changes To Call Forward On Busy

    If the set has been given a name, it appears on the display. Press 225:225 FIND Press Capabilitiesˆ Press Fwd no answerˆ P0881591 Issue 01 Frequently used programming operations / 25 ƒ ••¤flfl‹›› ¤‹fl›fl ≠ ≠ ≠ ‘ Modular ICS 4.0 System Coordinator Guide...

  • Page 38: Making Changes To Do Not Disturb On Busy

    Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone.

  • Page 39

    ≠ Press ‘ Press twice. Press CHANGE to turn the feature on. A second press turns it off again. Press your session. three times to return to the Terminals and Sets Modular ICS 4.0 System Coordinator Guide ® to end...

  • Page 40: What Would You Like To Do Next

    Use a basic password so others can take care of programming such as changing user speed dials, changing names, and changing the time and date. Modular ICS 4.0 System Coordinator Guide See “Turning on Line Redirection” on page 88. See “Picking up a call ringing at another telephone”...

  • Page 41: Answering Calls, Answering Incoming Calls With Hunt Groups, Answering An Incoming Call

    For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up.

  • Page 42: Line Buttons, What Line Indicators Mean, Rings You May Hear

    A shorter double ring A brief single ring Three beeps descending in tone Modular ICS 4.0 System Coordinator Guide ˙ There is an incoming call on the line. You have placed a call on hold. Someone else has put a call on hold on that line.

  • Page 43: Answering Calls At A Prime Telephone, Using A Central Answering Position (cap) Module

    001 so the system has transferred it to you. The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you. Modular ICS 4.0 System Coordinator Guide...

  • Page 44: Customizing Your Cap Module

    See “Time savers for making calls” on page 63 and “Customizing your telephone” on page 115 for information on programming memory buttons. Buttons on a CAP module cannot be assigned as answer buttons. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 45: Monitoring Telephones With The Cap Module, Release Button, Hearing Aid Compatibility

    FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone. P0881591 Issue 01 Answering calls / 33 ® ƒ to end a feature you Modular ICS 4.0 System Coordinator Guide...

  • Page 46: Viewing Information About A Call On The Display, Using Call Information For A Particular Call

    Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Modular ICS 4.0 System Coordinator Guide , you see only the line number or ƒ°⁄⁄ P0881591 Issue 01...

  • Page 47: Displaying Call Information Before Or After Answering, Displaying Call Information For A Call On Hold

    P0881591 Issue 01 Answering calls / 35 , you see only the line number or . The display reads ˆSelect a £ before you can press Modular ICS 4.0 System Coordinator Guide or VIEW to...

  • Page 48: Making Call Display Information Appear Automatically At A Telephone

    Norstar system that the call is on. For each telephone, you can determine which information is displayed first.

  • Page 49: Picking Up A Call Ringing At Another Telephone, Answering Any Ringing Telephone Using Directed Pickup

    Picking up a call ringing at another telephone You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup. Answering any ringing telephone using Directed Pickup You can answer any telephone that is ringing in your Norstar ƒ‡fl...

  • Page 50: Answering Any Ringing Telephone Using Group Pickup, Changing A Telephone's Pickup Group

    Press Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.

  • Page 51: Trunk Answer

    (You may use an internal autodial button to do this.) If you decide not to answer a ringing call after ƒ you have activated Directed Pickup, press ƒ°‚‚ Modular ICS 4.0 System Coordinator Guide Answering calls / 39...

  • Page 52: Answering A Call Using Trunk Answer, Answer Buttons

    The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended. Modular ICS 4.0 System Coordinator Guide You have tried to pick up a call on someone else’s private line.

  • Page 53: Creating A Conference Call

    See the Norstar Modular ICS 4.0 Installer Guide for more information. M7100N telephones and ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored. You cannot make calls using Answer buttons. If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button.

  • Page 54: Disconnecting One Party

    ® hold. ˙ 2. Press . The call is disconnected. 3. Press Modular ICS 4.0 System Coordinator Guide , to place one caller on hold. Press to speak to the remaining party. P0881591 Issue 01...

  • Page 55: Independently Holding Two Calls, Putting A Conference On Hold, Splitting A Conference

    You can re-establish the conference. 1. Press P0881591 Issue 01 . The second person is put on hold. . The first party is on hold. , if necessary, to switch parties. Modular ICS 4.0 System Coordinator Guide Answering calls / 43 ˙...

  • Page 56: Removing Yourself From A Conference

    Line001 TRANSFER Press held line For other displays, see “Common feature displays” on page 203. Modular ICS 4.0 System Coordinator Guide ƒ‡‚ ƒ‡‚ You are trying to add a fourth party to your conference call, or to join two conferences together.

  • Page 57: Listening To A Call As A Group, Canceling Group Listening, Using Handsfree/mute

    The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See “Changing Handsfree for a telephone” on page 47. You must turn on Handsfree for a telephone to be able to use a headset. Answering calls without lifting the receiver 1.

  • Page 58: Making Calls Without Lifting The Receiver, Muting Handsfree, Changing A Regular Call To Handsfree

    2. Hang up the receiver. Changing a handsfree to a regular call Lift the receiver. Modular ICS 4.0 System Coordinator Guide . The telephone’s internal microphone . (If you don’t have a prime line assigned to switch off the telephone microphone...

  • Page 59: Using Handsfree, Changing Handsfree For A Telephone

    You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information. P0881591 Issue 01 © is solid when you have √ while speaking) prevents Modular ICS 4.0 System Coordinator Guide Answering calls / 47...

  • Page 60

    A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the twice.

  • Page 61: Handsfree Answerback, Turning Privacy On Or Off For A Call

    Privacy control cannot be used on internal or conference calls. P0881591 Issue 01 (the default System Coordinator and enter the internal number of the twice. four times. Modular ICS 4.0 System Coordinator Guide Answering calls / 49 ƒ°‹...

  • Page 62: Creating A Conference By Releasing Privacy, Making A Call Private

    Displays 221 02:47 Modular ICS 4.0 System Coordinator Guide ƒ‡‡ , you can see how long you The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds.

  • Page 63: Disconnecting By Accident, Time

    © to display the current date and time Modular ICS 4.0 System Coordinator Guide within one...

  • Page 64: Modular Ics 4.0 System Coordinator Guide P0881591 Issue

    52 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 65: Making Calls

    BKSP. When the number is complete, select a line or lift the receiver. This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER. Modular ICS 4.0 System Coordinator Guide...

  • Page 66

    Line001 TRANSFER No last number No line selected Modular ICS 4.0 System Coordinator Guide Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Wait for the telephone to be answered. If no...

  • Page 67: Choosing A Line Using A Line Button, Line Pools

    Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

  • Page 68: Using A Line Pool To Make A Call

    Programming a memory button with a line pool feature code When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. Modular ICS 4.0 System Coordinator Guide ƒfl› P0881591 Issue 01...

  • Page 69: Making Calls From An Isdn Terminal, Changing How You Dial Your Calls, Using Standard Dial

    You cannot use Standard dial on an M7100 telephone unless you pick up the receiver first. If you have an M7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

  • Page 70: Using Automatic Dial, Using Pre-dial, When The Internal Number You Have Called Is Busy

    If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. Modular ICS 4.0 System Coordinator Guide ƒ°fi ). This does not affect ƒfl·...

  • Page 71: Making A Priority Call, Giving A Telephone The Ability To Make Priority Calls

    6. Press CHANGE to choose Y (Yes) or N (No) P0881591 Issue 01 (the default System Coordinator and enter the internal number of the twice. nine times. The display shows Priority Modular ICS 4.0 System Coordinator Guide Making calls / 59...

  • Page 72: Using Ring Again

    Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

  • Page 73: Turning On Ring Again, Canceling Ring Again

    Press YES to use Ring Again. Press NO if you EXIT prefer to send a message. Modular ICS 4.0 System Coordinator Guide Making calls / 61 ƒ¤ ƒ£¤...

  • Page 74

    62 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 75: Time Savers For Making Calls, Storing A Number On A Memory Button For Autodial

    P0881591 Issue 01 ƒ•⁄ ƒ•¤ to program an external number or for an internal number. ∆ as the line) Modular ICS 4.0 System Coordinator Guide...

  • Page 76: Using Intercom As The Line For Autodial

    Autodial full Button erased Enter digits QUIT Intercom #: ___ QUIT Modular ICS 4.0 System Coordinator Guide as the line for an external autodial √ Continue to enter digits until the number is complete. Press erase an incorrect digit. Press OK when you are finished.

  • Page 77: Using Last Number Redial

    The number is stored on the button. to redial the last external number you ƒ•‚ Modular ICS 4.0 System Coordinator Guide ˙ ˙ or OK. You ƒfi £...

  • Page 78: Preventing A Telephone From Using Last Number Redial

    No last number Tip - You can copy a number onto an autodial button using Last Number Redial. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the three times. The display shows twice.

  • Page 79: Using Speed Dial, Making A Speed Dial Call, Changing And Adding System Speed Dials

    There is no difference between using User Speed Dial and using System Speed Dial. They differ only in how you program them. P0881591 Issue 01 Time savers for making calls / 67 to quickly dial external telephone Modular ICS 4.0 System Coordinator Guide ƒ‚...

  • Page 80: Adding Or Changing User Speed Dial

    01:9___ CANCL BKSP Enter digits QUIT Invalid code No number stored Modular ICS 4.0 System Coordinator Guide or OK. Continue entering the number you want to √ program. You can change the number by ˙ pressing BKSP or finished, press...

  • Page 81: Using Saved Number Redial, Saving A Number

    Select a free external line or line pool and enter the speed dial feature code again. The system cannot dial the number stored. Reprogram the number. while you are on the call. Modular ICS 4.0 System Coordinator Guide ƒfl‡...

  • Page 82: Dialing A Saved Number, Preventing A Telephone From Using Saved Number Redial

    7. Press no:. 7. Press CHANGE to choose Y (Yes) or N (No). Displays Hidden number Modular ICS 4.0 System Coordinator Guide when you are not on a call. ƒ•‚ (the default System Coordinator and enter the internal number of the three times.

  • Page 83

    Time savers for making calls / 71 You have tried to save the number of an No number saved incoming call. You can only save numbers that you have dialed yourself. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 84

    72 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 85: Handling Many Calls At Once, Using Hold, Retrieving A Held Call, Holding Automatically

    Listening on hold If you have been put on hold, you can hang up the receiver ˙ while you wait for the other person to return. 1. Press P0881591 Issue 01 ˙ alternates between two Modular ICS 4.0 System Coordinator Guide ˙...

  • Page 86: Holding A Call Exclusively, Using Call Queuing

    Displays On hold: LINENAM Using Call Queuing If you have more than one call ringing at your telephone, you ƒ°‚⁄ can choose the call that has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls.

  • Page 87: Transferring Calls, Using The Transfer Feature, Transferring A Call

    Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. ƒ‡‚ Transferring a call 1. Press 2. Call the person to whom you want to transfer the call.

  • Page 88: Transferring External Calls, Canceling A Transfer

    Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.

  • Page 89

    You cannot transfer the call because of telephone or line restrictions. Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line. Modular ICS 4.0 System Coordinator Guide ®...

  • Page 90: Using Camp-on

    1. Press 2. Dial the number of the telephone you want to camp the call Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

  • Page 91: Parking A Call

    The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. ƒ‡› Modular ICS 4.0 System Coordinator Guide...

  • Page 92: Retrieving A Parked Call, Using Call Park

    Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Modular ICS 4.0 System Coordinator Guide ƒfl‚ ) or press PAGE to P0881591 Issue 01...

  • Page 93

    Record the code shown. Use Page EXIT ) or press PAGE to announce the call and its retrieval code. All available retrieval codes are in use. Transfer the call or take a message instead. Modular ICS 4.0 System Coordinator Guide Transferring calls / 81...

  • Page 94: Using Callback

    Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on.

  • Page 95: Forwarding Your Calls, Forwarding Your Calls To Another Norstar Telephone, Canceling Call Forward

    You can answer the call by pressing the button next to the flashing indicator. P0881591 Issue 01 and enter the number of the internal , all calls go to the destination Modular ICS 4.0 System Coordinator Guide ƒ›...

  • Page 96: Overriding Call Forward, Changing Forward No Answer

    Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see “Programming Hunt Groups” on page 135. Line Redirection takes precedence over Forward no answer. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 97: Changing The Delay Before A Call Is Forwarded, Forward On Busy

    Call Forward features or Call Forward programming. Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. Tip -...

  • Page 98

    DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.

  • Page 99: Call Forward And Voice Mail, Line Redirection

    Your calls are being forwarded to telephone CANCL 221. Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. Modular ICS 4.0 System Coordinator Guide Forwarding your calls / 87...

  • Page 100: Turning On Line Redirection

    Modular ICS 4.0 System Coordinator Guide ˙ or OK. or OK if the line you have chosen as the ˙...

  • Page 101: Canceling Line Redirection, Allowing A Telephone To Redirect Calls

    2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn a telephone’s ability to redirect calls on and off. You need the programming template found at the front of this guide.

  • Page 102: Turning The Redirect Ring For A Telephone On Or Off

    Displays while redirecting lines Intercom Line Redirection QUIT REMOVE Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the twice. three times. The display reads You selected the intercom button as the facility to place the call on.

  • Page 103

    ˙ Continue to press the lines to be redirected. Press or OK when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Modular ICS 4.0 System Coordinator Guide...

  • Page 104: How Line Redirection Is Different From Call Forward, Using Line Redirection

    You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out.

  • Page 105

    If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 106

    94 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 107: Communicating In The Office, Paging, Making A Page Announcement

    Page zone 0 is all zones. ƒfl⁄ Internal ƒfl¤ External ƒfl‹ Combined P0881591 Issue 01 ƒfl‚ and zone (0 to 6) (code 2 has no zones) and zone (0 to 6) Modular ICS 4.0 System Coordinator Guide...

  • Page 108: Activating And Deactivating The Ability To, Creating Page Zones

    1. Press 2. Press ≠ password). 3. Press telephone you want to program. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the twice. seven times. The display reads Paging. (the default System Coordinator...

  • Page 109

    5. Press 6. Press CHANGE to select the setting: 1, 2, 3,4, 5, 6 or None. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location.

  • Page 110: Using Page With External Paging Equipment, Sending Messages, Sending A Message

    Sending a message You can leave a message on the display of another telephone in your Norstar system. Modular ICS 4.0 System Coordinator Guide A page is already being made in the page zone you have requested. ƒ⁄...

  • Page 111

    For more information on the Message Reply Enhancement ƒ⁄ feature, see the Norstar Modular ICS 4.0 Installer Guide. 1. Press 2. On a telephone with a two-line display, press ADD. (This step is not necessary on a telephone with a one-line display.)

  • Page 112: Canceling A Message You Have Sent, Viewing Your Messages, Replying To A Message

    On a telephone with a one-line display Press On a telephone with a two-line display Press CALL. Modular ICS 4.0 System Coordinator Guide . The display reads Cancel for:. . The display shows the first £ to move through your messages.

  • Page 113

    When doing so, the message waiting indicator on the analog telephone is turned off automatically. P0881591 Issue 01 Communicating in the office / 101 . The system automatically ˚•flfi ). For external messages, users Modular ICS 4.0 System Coordinator Guide...

  • Page 114: Removing Items From Your Message List

    Analog Station Module Press Waiting feature. On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. Modular ICS 4.0 System Coordinator Guide ƒ⁄ . The analog telephone to invoke the Cancel Message P0881591 Issue 01...

  • Page 115: Viewing Messages You Have Sent

    SHOW appears only if you have outstanding EXIT messages. Press SHOW to review messages you have sent. Press ADD to send a new message. Enter the internal number of the telephone to which you want to send a message. Modular ICS 4.0 System Coordinator Guide ƒ⁄...

  • Page 116: Using Voice Call, Making A Voice Call

    For more information on Answer buttons see “Answer buttons” on page 40. ƒflfl Making a Voice Call Press Modular ICS 4.0 System Coordinator Guide You have one or more messages and one or ƒ°‚fl more new Call Logs. Press to change the first line of the display to the current time and date.

  • Page 117: Muting Voice Call Tones, Answering A Voice Call Without Touching Your Telephone

    Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. © To stop it from beeping, pick up the receiver or press Answering a Voice Call without touching your telephone If Handsfree Answerback is assigned to your telephone, you can respond to a voice call without touching the telephone.

  • Page 118

    106 / Communicating in the office No voice call Voice call Modular ICS 4.0 System Coordinator Guide The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not Disturb is turned on;...

  • Page 119: Tracking Your Incoming Calls, Using Call Log

    Call Log can help you to • keep track of abandoned or unanswered calls • track patterns for your callers (for example volume of calls and geographical location of calls) P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 120: Call Log Options, Logging A Call Manually

    Storing information for your current call can be helpful in many situations. For example, you may want to • record a caller’s information without using paper and pencil Modular ICS 4.0 System Coordinator Guide ƒ•°› . The display shows the current or OK to select the display option. ƒ°⁄‹...

  • Page 121: Deleting Old Log Items, Viewing Your Call Log

    P0881591 Issue 01 Tracking your incoming calls / 109 to log an external call manually. ƒ°⁄fi to enable autobumping. to disable autobumping. ƒ°⁄¤ . The display shows the number £ Modular ICS 4.0 System Coordinator Guide or NEW to...

  • Page 122: Viewing A Call Log Item, Erasing Log Items, Making A Call Using Call Log

    4. Dial any extra digits required. 5. Press an external line or line pool button. Modular ICS 4.0 System Coordinator Guide or MORE to view the information for a call or ERASE. or UNDO immediately after accidentally...

  • Page 123: Creating A Password To Your Call Log, Changing Your Call Log Password

    3. Enter your new four-digit password. The display reads Repeat New:. P0881591 Issue 01 Tracking your incoming calls / 111 ƒ•°fi . The displays reads to enter Call Log. If you have ƒ•°fi . The display reads Modular ICS 4.0 System Coordinator Guide...

  • Page 124: Deleting An Assigned Password, Programming A Telephone To Log Calls Automatically

    KATE SMITH ¯ NEXT ERASE 12§KATE SMITH NEXT ERASE Modular ICS 4.0 System Coordinator Guide . The display reads or OK. The display reads The caller's name is unavailable. The caller’s number is unavailable. _ indicates a new item. MORE ¯...

  • Page 125

    You have viewed your last old log item and now view your new log items. No information is available for the call. Modular ICS 4.0 System Coordinator Guide to change the first line...

  • Page 126: Using Voice Mail

    To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. Modular ICS 4.0 System Coordinator Guide No log space has been assigned to the telephone.

  • Page 127: Customizing Your Telephone, Finding Out What A Button Does Using Button Inquiry

    The name of the feature assigned to a button £ is displayed when you press the button. Press or SHOW for additional information. ƒ Press the button you want to check. Press or EXIT when you are finished. Modular ICS 4.0 System Coordinator Guide ƒ•‚ ƒ•‡...

  • Page 128: Changing The Language On The Display, English, French, Spanish

    2. Press a number on the dial pad to choose the contrast level you prefer. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another.

  • Page 129: Programming Feature Buttons, Erasing A Feature Button

    OK to erase the button. The name of the feature assigned to a button is displayed when you press the button. SHOW £ appears when there is more information available. Press information. Modular ICS 4.0 System Coordinator Guide ƒ•‹ • or SHOW for additional...

  • Page 130: Applying Button Cap Labels

    For more information refer to “Finding out what a button does using Button Inquiry” on page 115. Modular ICS 4.0 System Coordinator Guide If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

  • Page 131: Types Of Button Caps, Identifying The Telephones

    2. Write the telephone number and the internal number on the appropriate Norstar Receiver Card for each type and color of telephone that is to be installed. P0881591 Issue 01 Customizing your telephone / 119 Grey caps µ ß Modular ICS 4.0 System Coordinator Guide...

  • Page 132: Norstar Default Button Assignments, Rules Of Default Button Assignment

    Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right- hand position on your telephone (the bottom button on the M7208 telephone). Modular ICS 4.0 System Coordinator Guide Norstar telephones are shipped from the factory P0881591 Issue 01...

  • Page 133: M7310 Telephone Button Defaults

    P0881591 Issue 01 Customizing your telephone / 121 ∫ ∫ Set 241 ∫ Set 229 ∫ Set 242 ∫ Set 230 ∫ Set 243 ∫ Set 231 ∫ Set 244 Set 232 Modular ICS 4.0 System Coordinator Guide...

  • Page 134: M7324 Telephone Button Defaults

    ç blank Saved No. † blank ∂ blank œ blank ≈ blank π blank blank Modular ICS 4.0 System Coordinator Guide ç ∫ Centrex Line<xx> ≈ ∫ Call Fwd ç Line<xx> ≈ Call Fwd ∫ ∫ Centrex ß ø ß...

  • Page 135: M7100 Telephone Button Defaults, M7208 Telephone Button Defaults

    œ blank ≈ blank π blank ∆ blank ∆ blank blank ∫ œ ∫ Hybrid Line 1 Modular ICS 4.0 System Coordinator Guide ∆ ∆ blank blank ∫ Call Fwd µ ∫ ç Saved No. † ∂ œ ≈ π...

  • Page 136: Moving Line Buttons

    Tips - Page option ( Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute ƒ•°⁄...

  • Page 137: Changing The Type Of Ring, Adjusting The Ring Volume, Hiding The Message Or Calls Indication

    ‹ › , or NEXT. You hear the selected . The telephone rings. to adjust the volume; left end for lower Modular ICS 4.0 System Coordinator Guide ƒ•fl ƒ•°‚ ƒ°‚fl...

  • Page 138: Restoring The Messages And Calls Indication

    2. Press MSG or press CALLS or ƒ£°‚fl Restoring the messages and calls indication Press Modular ICS 4.0 System Coordinator Guide . The current time and date ƒflfi ƒ°⁄¤ to see your messages, or to see your calls.

  • Page 139: User Preferences, Using User Preferences

    ≠ system. 2. Press change. The display reads the model number of the P0881591 Issue 01 ƒ••°‡‹‡ ¤‹fl›fl to move through all the telephones on the when you see the telephone you want to Modular ICS 4.0 System Coordinator Guide...

  • Page 140: Changing Button Programming

    Changing button programming Press number of buttons on the telephone (an example is shown in Displays at the end of this section). If the telephone has a CAP module, you can press CAP1 to see ‘ the buttons on the module. Press telephone.

  • Page 141

    Button numbering used with User Preferences programming M7100 telephone M7208 telephone CAP module P0881591 Issue 01 M7310 telephone M7324 telephone Modular ICS 4.0 System Coordinator Guide User Preferences / 129 B010...

  • Page 142: Changing User Speed Dial

    5. Press CHANGE and enter the telephone number the same way you would dial it on the telephone. 6. Press OK. Modular ICS 4.0 System Coordinator Guide at User Speed Dial. The display shows to see the first speed dial code (71).

  • Page 143: Changing Call Log Options, Changing How Calls Are Dialed

    See “Changing the language on the display” on page 116. P0881591 Issue 01 User Preferences / 131 and choose the line (or enter a code for a at Call log opt’ns…. at Dialing opt’ns…. Modular ICS 4.0 System Coordinator Guide...

  • Page 144: Making The Display Lighter Or Darker, Changing The Telephone's Ring

    Code:F#65... TEL# B03:160455512... TEL# Externl tel #... TEL# Modular ICS 4.0 System Coordinator Guide There are ten memory buttons and twelve FIND dual memory buttons on the telephone you are viewing. Press looking at what’s on each button. A line appears on the button. You cannot FIND store a feature or number on it.

  • Page 145

    Either nothing is stored on the button or you FEATR have just cleared the button by pressing CLR. The button is occupied by the Handsfree FIND feature. You cannot store a feature or number on it. Modular ICS 4.0 System Coordinator Guide User Preferences / 133...

  • Page 146

    134 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 147: Programming Hunt Groups

    The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading to Modular ICS 4.0 any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups, they must be programmed.

  • Page 148: Adding Or Removing Members From A Group

    • Voice Call Adding or removing members from a group Modular ICS 4.0 supports 30 groups programmed with up to 40 members per group to a maximum of 600 members system- wide. For the recommended configuration please refer to the Modular ICS Installer Guide.

  • Page 149

    System . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. (There . The display shows the members for that ‘ to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).

  • Page 150: Moving Members Of A Group, Assigning Or Unassigning Lines To A Group

    Hunt Group calls to the prime set before the Hunt Group can receive the call. A line can be assigned to only one group. Modular ICS 4.0 System Coordinator Guide (SCPLUS). The display shows until the display shows System .

  • Page 151: Setting The Distribution Mode

    . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. . The display shows Line assignment. . The display shows Show line:. ‘ to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).

  • Page 152

    Once a call goes to the overflow position it is no longer a Hunt Group call. 1. Place the programming overlay on any M7310 or M7324 ƒ••¤flfl‹›› telephone. 2. Press The display shows Password:. Modular ICS 4.0 System Coordinator Guide (CONFIG). P0881591 Issue 01...

  • Page 153: Setting The Hunt Delay

    . The display shows Member DNs:. until the display shows Mode. ‘ to continue programming. (SCPLUS). The display shows until the display shows System . The display shows Hunt groups. . The display shows Show group. Modular ICS 4.0 System Coordinator Guide (CONFIG).

  • Page 154: Programming Busy Line Setting

    3. Press ‘ Terminals&Sets. 4. Press ≠ prgrming. 5. Press Modular ICS 4.0 System Coordinator Guide . The display shows Member DNs:. until the display shows Hunt delay. ‘ to continue programming. (SCPLUS). The display shows until the display shows System .

  • Page 155: Programming The Queue Time-out

    System . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. until the display shows Q Timeout:. ‘ to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).

  • Page 156: Programming The Overflow Set

    11. Press CHANGE to change the overflow position. ® 12. Enter the new overflow position. 13. Press to exit or Modular ICS 4.0 System Coordinator Guide (SCPLUS). The display shows until the display shows System . The display shows Hunt groups. . The display shows Show group.

  • Page 157: Setting The Name

    System . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. . The display shows Name:. ‘ to store the name. to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).

  • Page 158

    146 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 159: Telephone Features, Installing Norstar Telephones

    If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone P0881591 Issue 01 Connect to jack wired from distribution block Connect to receiver Modular ICS 4.0 System Coordinator Guide...

  • Page 160

    148 / Telephone features Mounting a Norstar telephone on the wall Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 161: Naming A Telephone Or A Line, Moving Telephones

    Step-by-step instructions for adding or changing the name of a telephone or a line are in “Changing the name of a telephone” on page 20. Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters.

  • Page 162: Stopping Calls From Ringing At Your Telephone Using Do Not Disturb (dnd), Stopping Calls

    (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) Modular ICS 4.0 System Coordinator Guide ƒ°fi to stop calls from ringing at your while your telephone is ringing.

  • Page 163: Using Background Music, Turning Background Music Off

    Turning Background Music off ƒ£°fl The music stops automatically if you make or answer a call or if you press P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Telephone features / 151 ƒ°fl...

  • Page 164

    152 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 165: Isdn Pri And Bri, Isdn Pri

    PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Norstar set has been configured. Outgoing calls are made from the intercom buttons. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 166: Isdn Pri Features, Network Name Display For Pri

    Business Name has been programmed. The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 167: Name And Number Blocking For Pri, Emergency 911 Dialing, Way Did

    Emergency 911 Dialing Modular ICS 4.0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network.

  • Page 168: Call By Call Service Selection For Pri

    Private Branch Exchanges (PBX) such as Norstar. FX (Foreign Exchange) FX calls connect your Norstar set to a remote CO. It provides the equivalent of local service at the distant exchange. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 169: Dialing Plan And Pri

    Call by Call basis • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. P0881591 Issue 01 ISDN PRI and BRI / 157 Modular ICS 4.0 System Coordinator Guide...

  • Page 170: Isdn Bri

    158 / ISDN PRI and BRI ISDN BRI Modular ICS 4.0 supports a maximum of 30 ISDN sets on the system. The following ISDN services are supported: • incoming calls • outgoing calls • Calling Line Identification Presentation • Sub-addressing •...

  • Page 171: Line Access From An Isdn Terminal, Isdn Bri Features, Network Name Display For Bri

    The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name P0881591 Issue 01 ISDN PRI and BRI / 159 Modular ICS 4.0 System Coordinator Guide...

  • Page 172: Name And Number Blocking For Bri, Service Provider Features, Call Forward

    3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Modular ICS 4.0 System Coordinator Guide ƒ°⁄· allows you to block the P0881591 Issue 01...

  • Page 173: Canceling Call Forward, Calling The Number Your Calls Are Forwarded To, Automatic Call Back

    Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dial pad. P0881591 Issue 01 ISDN PRI and BRI / 161 Modular ICS 4.0 System Coordinator Guide...

  • Page 174: Isdn Bri Terminals, Isdn Applications For Bri And Pri, Videoconferencing And Video Telephony, Desktop Conferencing

    Telecommuting Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 175: Remote Lan Access, Leased Line Backup, Lan To Lan Bridging, Internet And Database Access

    Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. P0881591 Issue 01 ISDN PRI and BRI / 163 Modular ICS 4.0 System Coordinator Guide...

  • Page 176

    164 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 177: Using System Features, Using Alternate Or Scheduled Services, Preventing Certain Calls From Being Made

    Preventing certain calls from being made Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone. The restrictions are programmed by your installer or customer service representative.

  • Page 178: Turning Services On And Off

    Off, Manual or Automatic. Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator twice. at Services.

  • Page 179: An Example Of How To Turn On A Service Manually

    168. P0881591 Issue 01 Using System features / 167 (the default System Coordinator twice. at Services. The display reads . The display reads Sched:Nightˆ. and use CHANGE to set the Service to Modular ICS 4.0 System Coordinator Guide...

  • Page 180: Turning Services On And Off Using Feature Codes

    2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. Modular ICS 4.0 System Coordinator Guide Turns on Ringing service. When used at the direct-dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone).

  • Page 181

    ƒ°‡‚ telephone 1. Press £ active Service. ® 2. Press to move through the active schedule. 3. Press to exit. P0881591 Issue 01 Using System features / 169 . The display shows the first Modular ICS 4.0 System Coordinator Guide...

  • Page 182

    <Sched> until * QUIT No services ON Services For other displays, see “Common feature displays” on page 203. Modular ICS 4.0 System Coordinator Guide £ You are viewing the active Services. Press ® NEXT or NEXT to see the other active Services.

  • Page 183: Using Passwords

    Record your password in a secure place and change it periodically. P0881591 Issue 01 Using System features / 171 ƒ°‡⁄ Modular ICS 4.0 System Coordinator Guide...

  • Page 184: Using A Basic Password

    The default Basic password is You can enter the Basic password after the following feature ƒ•• Ë͉ codes: ƒ ••ÊȘ‰ • • time and date) Modular ICS 4.0 System Coordinator Guide ¤‹fl›fl ıÅÍÈÇ (User Preferences) (to change the system ÅΘȈ P0881591 Issue 01...

  • Page 185: Registration Password, Changing Passwords

    Using System features / 173 (the default System Coordinator four times. at Passwords. until you see Progrming pswds ˆ. until you see the name of the password , CHANGE and the dial pad to enter the new Modular ICS 4.0 System Coordinator Guide...

  • Page 186: Clearing A Call Log Password, Using Special Telephones, Direct-dial

    Norstar system. It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator four times. at Passwords.

  • Page 187: Changing The Direct-dial Telephone Assignments

    7. Press CHANGE to select Set1, Set2, Set3, Set4, Set5 or None. P0881591 Issue 01 Using System features / 175 (the default System Coordinator at Terminals&Sets. ≠ . The display reads until the display reads D-Dial. Modular ICS 4.0 System Coordinator Guide...

  • Page 188: Hotline, Bypassing A Hotline

    Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the receiver or press a hotline telephone. See the Telephone Feature Card or see “Changing how you dial your calls” on page 57. Modular ICS 4.0 System Coordinator Guide © P0881591 Issue 01...

  • Page 189: Making A Telephone A Hotline Telephone

    P0881591 Issue 01 Using System features / 177 (the default System Coordinator at Terminals&Sets. ≠ . The display reads until the display reads Hotline. Modular ICS 4.0 System Coordinator Guide...

  • Page 190: Control Telephone, Using Set Lock

    • changing Background Music • changing Privacy • changing Do Not Disturb • using Ring Again Modular ICS 4.0 System Coordinator Guide • changing dialing modes (Automatic Dial, Pre-Dial, and Standard Dial) • using Voice Call Deny • saving a number with Saved Number Redial •...

  • Page 191: Changing Set Lock Programming For A Telephone, Using An Auxiliary Ringer

    P0881591 Issue 01 Using System features / 179 (the default System Coordinator at Terminals&Sets and enter the until the display reads Restrictions. twice. until the display reads Set lock. (the default System Coordinator at Terminals&Sets. Modular ICS 4.0 System Coordinator Guide...

  • Page 192: Using Host System Dialing Signals, Link

    The Link symbol (¤) uses two of the 24 spaces in a dialing sequence. Modular ICS 4.0 System Coordinator Guide ≠ . The display reads until the display reads Aux. ringer.

  • Page 193: Preventing A Telephone From Using Link, Pause

    PBX features or host systems. P0881591 Issue 01 Using System features / 181 (the default System Coordinator and enter the internal number of the three times. The display reads twice. three times. The display reads Allow Modular ICS 4.0 System Coordinator Guide ƒ‡°...

  • Page 194: Long Tones

    Norstar system. Displays Long Tones: Modular ICS 4.0 System Coordinator Guide • inserts a 1.5 second pause into the ƒ°‚° At the appropriate time, press any dial pad ƒ...

  • Page 195: Programmed Release, Run/stop

    You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth Run/Stop, and any digits or commands that follow it in a programmed dialing sequence. P0881591 Issue 01 Using System features / 183 ƒ•°· ƒ•· Modular ICS 4.0 System Coordinator Guide...

  • Page 196: Wait For Dial Tone, Using Pulse Dialing For A Call

    European office. Your Norstar system has a leased line to Europe with reduced Modular ICS 4.0 System Coordinator Guide ƒ°‚› You have entered a code that can be used only in a programmed autodial or speed dial sequence, not on a call you dial directly.

  • Page 197: Controlling Access To Your Norstar System, Direct Inward System Access (disa)

    DISA. If your installer or customer service representative programs the line used for remote access to answer a call automatically and wait for a DISA internal number, callers P0881591 Issue 01 Using System features / 185 Modular ICS 4.0 System Coordinator Guide...

  • Page 198: Class Of Service (cos), Modular Ics 4.0 System Coordinator Guide P0881591 Issue, Maintaining Security

    2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 199: Tones, Using Class Of Service (cos) Passwords

    Class of Service. You hear system dial tone again after five seconds. • Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds. Enter your COS password. Modular ICS 4.0 System Coordinator Guide •...

  • Page 200: Changing Your Class Of Service

    If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See “Using your Norstar system from an external location” on page 184. Modular ICS 4.0 System Coordinator Guide ƒfl° P0881591 Issue 01...

  • Page 201

    The display shows Password:. P0881591 Issue 01 Using System features / 189 (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not programmed into your system. Modular ICS 4.0 System Coordinator Guide (CONFIG).

  • Page 202

    ® 9. Press CHANGE to choose Y (Yes) or N (No). 10. Press to exit or Modular ICS 4.0 System Coordinator Guide (SCPLUS). The display shows until the display shows System . The display shows Change DNs. . The display shows Featr settings.

  • Page 203: General System Features, Set Profile, Line Profile, Pulse Or Tone Dialing

    Set profile allows you to view but not change the programming settings for each Norstar set. You can access Set Profile from ƒ••Í‰Ê any M7310 or M7324 telephone, even while you are on a call. 1. Press 2. Enter the internal number of the telephone whose programming you want to review.

  • Page 204: Disconnect Supervision, Hunt Groups, Internal Numbers, Line Assignment

    Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming. Modular ICS 4.0 System Coordinator Guide ) on an intercom button. On the P0881591 Issue 01...

  • Page 205: Target Line

    The M7100 telephone has no line buttons for its lines. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone.

  • Page 206: Line Pools, Overflow Call Routing, M7100 Telephone

    If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used.

  • Page 207: Memory Buttons, One-line Display

    Other Norstar telephones have a second line on the display which shows the functions of the three buttons directly below P0881591 Issue 01 General System features / 195 . Your active call is put on hold and you © Modular ICS 4.0 System Coordinator Guide button. When...

  • Page 208: Prime Line, Private Lines, Volume Bar

    Volume bar The volume bar controls the volume of the receiver, telephone √ ringer, handsfree speaker, and headset. Press either end of the volume bar Modular ICS 4.0 System Coordinator Guide ˙ Dial pad button ® • £...

  • Page 209: Wall Mounting

    General System features / 197 Wall mounting Norstar telephones can be mounted on a wall. Contact the installer or customer service representative if you want to have any telephones in your system wall-mounted. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 210

    198 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 211: Troubleshooting, Using The Alarm Telephone, Reporting And Recording Alarm Codes, Testing The Telephone

    P0881591 Issue 01 Report this alarm and the time it occurred to your installer or customer service representative. Modular ICS 4.0 System Coordinator Guide...

  • Page 212: Testing The Telephone Display, Testing The Telephone Buttons

    BLF before the test started. Pressing any button ends the test. ƒ°‚fi Testing the telephone buttons 1. Press 2. Press TEST or Modular ICS 4.0 System Coordinator Guide ƒ•‚ ® ƒ unless you are testing those . The display reads Display ˙...

  • Page 213: Testing The Speaker In The Telephone Handset, Testing The Telephone Headset, Testing The Telephone Speaker

    ˙ to go ahead with a headset test. £ , then ˙ to go ahead with a speaker test. Modular ICS 4.0 System Coordinator Guide Troubleshooting / 201 or NEXT twice. The or NEXT until the or NEXT until the...

  • Page 214: Testing The Power Supply To A Telephone

    Power test. 2. Press TEST or test. You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button.

  • Page 215: Common Feature Displays

    Call Display services.) You are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221. Modular ICS 4.0 System Coordinator Guide...

  • Page 216

    Line001 transfer Line001 waiting No calls waiting No line selected Modular ICS 4.0 System Coordinator Guide You are connected to an internal call. Press TRANSFER to transfer the call. You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone.

  • Page 217

    You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. Modular ICS 4.0 System Coordinator Guide ) or press BLOCK...

  • Page 218

    QUIT BKSP Invalid number Line denied Modular ICS 4.0 System Coordinator Guide The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available.

  • Page 219

    Common feature displays / 207 The destination you have chosen for line Restricted call redirection is restricted. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 220

    208 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 221: Index

    30 using the Release button 33 Voice Call 105 apply button cap labels 118 ATA (analog terminal adapter) dialing signals 182 using dialing modes 58 Auto Call information (see Caller ID set) Autodial Modular ICS 4.0 System Coordinator Guide...

  • Page 222

    BKSP 196 blocking calls (see Do Not Disturb) busy 53 busy tone, fast 187 button cap labels 118 Modular ICS 4.0 System Coordinator Guide applying 118 button caps 119 button defaults M7100 telephone 123 M7208 telephone 123 M7310 telephone 121...

  • Page 223

    31 customizing 32 M7324 telephone 31 monitoring calls 33 sending messages 99 telephone 31 using 31 central answering position (see CAP) Centrex template 123 changing settings automatic Call Forward 84 Modular ICS 4.0 System Coordinator Guide Index / 211 –...

  • Page 224

    51 length of a call 50 defaults button assignments 120 deleting Call Log items 109 Modular ICS 4.0 System Coordinator Guide messages from list 102 programmed features 117 Denied in admin 203 desktop conferencing using ISDN 162 dial pad...

  • Page 225

    Autobumping canceling using autodial button external internal Background Music canceling turning on Button Inquiry Call Duration Timer Call Forward canceling using Modular ICS 4.0 System Coordinator Guide Index / 213 £°⁄fi °⁄fi •⁄ •¤ £°fl °fl •‚ ‡‡ £› ›...

  • Page 226

    £°‚¤ Group Listening °‚¤ canceling using •°‚fl Hide message display ‡⁄ Host System Dialing Signals Link Modular ICS 4.0 System Coordinator Guide Language Last Number Redial Line Pool Access Line Redirection Message £‹ •‡ Page Password Priority Call Privacy Restriction Service °‚°...

  • Page 227

    125 Class of Service password Conference Calls 41 contrast adjustment 116 dialing modes 57 dialing signal Index / 215 °‚‚ •• £°° °° canceling flfl using Link 180 Long Tones 182 Modular ICS 4.0 System Coordinator Guide...

  • Page 228

    Test a Telephone 199 Time and Date 172 Trunk Answer 39 User Preferences 127 Voice Call 104 Modular ICS 4.0 System Coordinator Guide Voice Call Deny 105 file transfer using ISDN 162 Forward denied 87 Forward> 87 forwarding calls 23...

  • Page 229

    Invalid location 124 Invalid number 65 Invalid number 77 Invalid zone 97 ISDN (Integrated Services Digital Network) applications 162 connecting to 162 description 153 desktop conferencing using equipment 162 Modular ICS 4.0 System Coordinator Guide Index / 217 – –...

  • Page 230

    178 telephone programming 178 using alternate or scheduled services 165 line assignment 192 button Modular ICS 4.0 System Coordinator Guide moving 30 button, using to choose a line 55 changing the name 22 indicators, description 30 –...

  • Page 231

    100 Messages & Calls 104 Microphone muted 105 monitoring calls 40 with CAP 33 line pool status 60 lines (see also Disconnect Supervision) 192 telephone status 60 transferred calls 82 Modular ICS 4.0 System Coordinator Guide...

  • Page 232

    No line to use 91 No log assigned 114 No number saved 71 No number stored 68 No resume item 114 Modular ICS 4.0 System Coordinator Guide No services ON 170 No voice call 106 Norstar Programming Report 2 Norstar system dial tone 187...

  • Page 233

    6 recording changes 2 starting and ending a understanding changes, planning 3 features on buttons 116 Installer 11 lines Modular ICS 4.0 System Coordinator Guide Index / 221 programming 2 ª º – – session 11 programming 2...

  • Page 234

    Do Not Disturb on Busy external autodial button Forward no answer 84 Forward on busy 85 Handsfree 47 Handsfree Answerback Modular ICS 4.0 System Coordinator Guide using a telephone for 3 programming telephones Last Number Redial 66 Link 181 Saved Number Redial 70...

  • Page 235

    Call Forward 161 Service Schedules Evening Sched 171 Lunch Sched 171 Night Sched 171 Sched 4 171 Sched 5 171 Sched 6 171 Services overriding 171 Restriction service 165 Ringing service 165 Modular ICS 4.0 System Coordinator Guide Index / 223...

  • Page 236

    Square template button defaults 123 standard dial 57 Start of list 104 Still in trnsfer 77 Modular ICS 4.0 System Coordinator Guide stopping calls from ringing at your telephone 150 stuttered dial tone 187 suspending a call (see also Call...

  • Page 237

    ISDN applications 162 VIEW 196 viewing active Services 169 Call Log 109 messages 100 Voice Call 104 Voice call 106 voice mail Modular ICS 4.0 System Coordinator Guide Index / 225 handset 201 – – –...

  • Page 238

    226 / Index accessing your Norstar system 114 using Call Forward 87 volume bar 196 control 196 Wait for Dial Tone 184 wall mounting telephones 197 Your list full 104 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 239

    Return mail address: Documentation User Comments Survey Enterprise Networks Training and Documentation P.O. Box 833858 M/S H300 Richardson, TX 75083-3858 Fax to: Documentation User Comments Survey Enterprise Networks Training and Documentation 1-972-684-8699 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...

  • Page 240

    4. Is this document clearly written? 5. Is the information in this document complete for its purpose? 6. Does this document help you do your job? Comments: Optional: Your name Company Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...

  • Page 242

    After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.

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