Page 1 Compact ICS 6.1 System Coordinator Guide Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2003 1-800-4 NORTEL www.nortel.com/norstar P0603544 02 Printed in Canada...
Page 3: Table Of Contents
Answering incoming calls with Hunt Groups 43 Answering an incoming call 43 Line buttons 44 What line indicators mean 44 Rings you may hear 45 Sorting calls by distinctive ring patterns 46 P0603544 02 Compact ICS 6.1 System Coordinator Guide...
Page 4 Making calls without lifting the handset 66 Muting handsfree 66 Changing a regular call to handsfree 66 Changing a handsfree to a regular call 66 Using handsfree 67 Changing handsfree for a telephone 68 Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 5 Changing the language for System Answer and CCR 88 Setting ring delay before System Answer takes a call 89 Setting the ring delay before CCR greeting answers 89 Adding/removing telephones from CCR groups 90 P0603544 02 Table of Contents / v Compact ICS 6.1 System Coordinator Guide...
Page 6 Holding a call exclusively 106 Using Call Queuing 106 Using system-wide call appearance (SWCA) 107 Incoming calls 108 Outgoing calls 109 No free call keys 110 Transferring calls 111 Using the transfer feature 111 Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 7 Activating and deactivating the ability to page 130 Creating page zones 130 Using Page with external paging equipment 132 Sending messages using the display 132 Sending a message 132 P0603544 02 Table of Contents / vii Compact ICS 6.1 System Coordinator Guide...
Page 8 Changing the language on the display 148 Programming a feature code onto a memory button 149 Programming feature buttons 149 Erasing a feature button 149 Labeling your set 151 Applying button labelling 151 Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 9 Programming the overflow set 177 Setting the name 178 Allowing/disallowing an auxiliary ringer 178 Assigning a distinctive ring pattern to a Hunt Group 179 Using Silent Monitor 180 P0603544 02 Table of Contents / ix Compact ICS 6.1 System Coordinator Guide...
Page 10 Using the device attached to the internal analog terminal adapter 203 Using a data communication device with th e I-ATA 208 Turning off tones that can interfere with data transmissions Programming answering machines or modems to answer calls automatically 209 Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 11 Making additional telephones ring 219 Changing the lines used by outgoing calls 219 Turning Services on and off 220 An example of how to turn on a Service manually 221 P0603544 02 Table of Contents / xi Compact ICS 6.1 System Coordinator Guide...
Page 12 Using tone dialing for a call 236 Using your Norstar system from an external location 237 Controlling access to your Norstar system 237 Direct inward system access (DISA) 238 Class of Service (COS) 238 Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 13 Testing the telephone headset 251 Testing the telephone speaker 251 Testing the power supply to a telephone 251 Common feature displays 253 Index 257 Backup programming overlays 277 P0603544 02 Table of Contents / xiii Compact ICS 6.1 System Coordinator Guide...
Page 14 / Table of Contents Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 15: Getting Started With Norstar
They customize the system for your office. All programming is recorded in the Norstar Programming Record. P0603544 02 / 15 Compact ICS 6.1 System Coordinator Guide...
Page 16: Before You Start
For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming. Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 17: What You'll Need To Do Programming
See ‘‘The programming overlay’’ on page 21. When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.
Page 18 18 / Getting started with Norstar Business Series Terminal T7316E Norstar two-line display telephones M7324 M7310 The next illustration numbers the buttons that are used for both day-to-day communication and programming on the T7316E telephone. Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 19 Volume rocker down. During programming this switch is used to adjust switch settings, such as for the display contrast. Mutes the transmitter in the handset. Mute P0603544 02 Getting started with Norstar / 19 Compact ICS 6.1 System Coordinator Guide...
Page 20: Using The Buttons Under The Display
Some display instructions that you may see when making changes on the system are this guide, display button instructions are underlined. Display buttons Compact ICS 6.1 System Coordinator Guide Norstar telephones Button description M7310, M7324 Feature...
Page 21: The Programming Overlay
P0603544 02 Getting started with Norstar / 21 Current heading Press Show to move to the next level under the current heading. Compact ICS 6.1 System Coordinator Guide Press Next to move to the next item on the same menu level.
Page 22 22 / Getting started with Norstar Business Series Terminal with overlay Heading Show Back Next Heading Show Back Next Business Series Terminals Programming Record Compact ICS 6.1 System Coordinator Guide T7316E programming set T7316 programming set Overlay placed over keys with indicators P0603544 02...
Page 23 Getting started with Norstar / 23 Displays the first setting within a menu level Norstar Programming Overlay Show Show Show Next Next Next Moves display one item forward on the current menu level Compact ICS 6.1 System Coordinator Guide T7310 T7324...
Page 24: A Map For Working In Programming
¥ ¥ æ é ÷ ä codes, including services on and off. For more information, see ‘‘Using passwords’’ on page 225. Compact ICS 6.1 System Coordinator Guide and entering the ë ÷ é ö and the codes for turning call Customize the many features used by telephones.
Page 25: Programming Map (Page 1)
Log all calls No autologging Dialing opt’ns Standard dial Pre-dial Automatic dial Language Display cntrst Ring type Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link 1st Display Called ID Compact ICS 6.1 System Coordinator Guide...
Page 26 Progrming pswds Hospitality SM pswd: 745368 Time&Date Hour Minutes Year Month System Hunt Group Prgrming Compact ICS 6.1 System Coordinator Guide Name Sched: Night Off, Manual, Evening Auto Lunch Sched 4 Sched 5 Sched 6 Sched: Night Off, Manual, Evening...
Page 27: Starting And Ending A Session
Press to re-enter the password if it is entered wrong. The display shows the first of the seven headings available for administration programming. Compact ICS 6.1 System Coordinator Guide Show group: Enter digits or press List Room # Adm pwd req’d...
Page 28: Ending A Session
For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Compact ICS 6.1 System Coordinator Guide ¨ Press to end the session.
Page 29: Frequently Used Programming Operations
¥ ¥ æ é ÷ ä Û Û à Ý Û õ ê é ‚ Press Û Ü ß Ý ß ë ÷ é ö first press second press third press Compact ICS 6.1 System Coordinator Guide ) or...
Page 30 In this example, you are changing the date to July 15, 2003. Use numbers for the months: 01 is January; 12 is December. Compact ICS 6.1 System Coordinator Guide Press Press the dialpad buttons to enter the hour. Use two digits for all hours.
Page 31: Adding Or Changing A System Speed Dial
Frequently used programming operations / 31 Press Press Press the dialpad buttons to enter the day. ¨ Press to end your session. ² Press ¥ ¥ Û ß ß Ü Ý Ý Press Û Ü ß Ý ß Press Compact ICS 6.1 System Coordinator Guide...
Page 32 You can pick any system speed dial code between 0 01 and 255. Add or change the telephone number Select a line for the speed dial code Stop pressing when the display shows the prime line again. Compact ICS 6.1 System Coordinator Guide Press three times. Press â â Ú...
Page 33: Program A Name For A Speed Dial
(CLID Match). If the telephone has also been configured to display Caller ID (Caller ID set) and the name of a caller first (1st display), then the name you program for the speed dial code is the name that will display.
Page 34: Changing The Name Of A Telephone
Press # on the numeric dialpad to add spaces. Or you can press number. Changing the name of a telephone Begin the programming session Compact ICS 6.1 System Coordinator Guide Decide the name you want to give to the speed dial code. Press Use the dialpad and until you have the entire name.
Page 35 Press Use the dialpad and until you have the entire name. Press to use the name you have entered. ¨ Press to end your session. Compact ICS 6.1 System Coordinator Guide on the display.
Page 36: Changing The Name Of A Line
This is the name the display shows if you do not change it. Decide what name you want to give to the line. The name can be up to seven characters long, including spaces. Compact ICS 6.1 System Coordinator Guide ² Press ¥...
Page 37: Making Changes To Call Forward No Answer
¥ ¥ Û ß ß Ü Ý Ý Press Û Ü ß Ý ß Press Press Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is Press Press Compact ICS 6.1 System Coordinator Guide...
Page 38 Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. Compact ICS 6.1 System Coordinator Guide Press Press and enter the internal number where you want the calls to be sent.
Page 39: Making Changes To Call Forward On Busy
In this example, the DN is 25. Press Press Press Press Press and enter the internal number where you want the calls to be sent. In this example, the DN is 21. ¨ Press to end your session. Compact ICS 6.1 System Coordinator Guide...
Page 40: Making Changes To Do Not Disturb On Busy
Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. Begin the programming session Change Do Not Disturb on Busy Compact ICS 6.1 System Coordinator Guide...
Page 41 Frequently used programming operations / 41 Press Press Press twice. Press to turn the feature on. A second press turns it off again. Press your session. three times to return to the Terminals and Sets Compact ICS 6.1 System Coordinator Guide ¨ to end...
Page 42: What Would You Like To Do Next
Auto Attendant features. Compact ICS 6.1 System Coordinator Guide See ‘‘Turning on Line Redirection’’ on page 123. See ‘‘Picking up a call ringing at another telephone’’...
Page 43: Answering Calls
For example, you may have a line that has been set up not to ring at your telephone, but which is assigned to a line button and designated as Appr only. If so, you see only a flashing icon beside the line button.
Page 44: Line Buttons
44 / Answering calls Line buttons For each line assigned to your telephone, one line button is assigned to that line. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.
Page 45: Rings You May Hear
The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with version 6.1 or newer software. If you connect a T7316E telephone to a system that is running version 6.0 or previous versions, the standard line indicators display.
Page 46: Sorting Calls By Distinctive Ring Patterns
Note: External calls always have a higher priority than internal calls. Note: If the ring type is changed on a telephone after the DRPs are set on the line, the line DRPs are overwritten by the telephone settings. If the DRPs are set for a line after telephone programming, then the telephone ring programming is overridden by the line DRP program.
Page 47: Expanding Telephone Button Capacity
This configuration of the KIM is called an eKIM. Both systems provide similar features and are programmed using the same headings. These configurations are briefly described in this section. For details about configuring the KIM modules, refer to the Compact ICS 6.1 Installer Guide. P0603544 02 The person at telephone 21 has forwarded a call to you using Do Not Disturb.
Page 48: Using A Cap Module
A central answering position that uses a Norstar M7324 telephone and a CAP module is programmed as a CAP by your installer or customer service representative. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.
Page 49: Using A Kim As A Central Answer Position
KIM (OKIM) and you can install up to nine modules on a T7316. Note: You must have version 6.1 or newer software to program this type of CAP. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.
Page 50 Hunt group appearances. A T7316E can support a maximum of four eKIMs. Your system can support one CAP. Note that this total includes any T7324 CAPs. Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 51 For both types of cold starts: Unplug and replug the T7316E line cable. The telephone will restart and all the icons will flash. When the telephone icons stop flashing, the KIM module icons start flashing. At this point, do one of the following: •...
Page 52 You also still can program features directly onto KIM buttons. Refer to ‘‘Time savers for making calls’’ on page 97 and ‘‘Customizing your telephone’’ on page 147 for information about programming memory buttons.
Page 53: Release Button
(7316E+<n>KIM). displays. until you find the button you want to program. ¨ to end a feature you are using. If ² instead. Compact ICS 6.1 System Coordinator Guide Answering calls / 53 displays. ¨...
Page 54: Viewing Information About A Call On The Display
Call Display information you can receive automatically. For external calls, you can display the caller name, telephone number, and the line name. For an internal call, you can display the caller name and the internal number of their telephone. You can see information for ringing, answered, or held calls.
Page 55: Displaying Call Information Before Or After Answering
² ¡ Ú Ú . The display shows to display more information about an external call. before you can press Compact ICS 6.1 System Coordinator Guide Answering calls / 55 , you see only £...
Page 56: Making Call Display Information Appear Automatically At A Telephone
Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.
Page 57: Picking Up A Call Ringing At Another Telephone
Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.
Page 58: Changing A Pickup Group For A Set
58 / Answering calls If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.
Page 59: Answering A Call Using Trunk Answer
Press The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.
Page 60: Answer Dns And Answer Keys
Answer keys are assigned under This setting determines which calls will appear at the bottom. There are three levels: Basic, Enhanced, and Extended. See the Compact ICS 6.1 Installer Guide for more information. • ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored.
Page 61: Creating A Conference Call
¨ Press . The call is disconnected. Press the line button of the held call to speak to the remaining person. P0603544 02 Answering calls / 61 Compact ICS 6.1 System Coordinator Guide...
Page 62: Independently Holding Two Calls
You can reconnect to the conference by pressing either of the held line buttons. For M7100/T7100 telephones, press Compact ICS 6.1 System Coordinator Guide , to place one caller on hold. Press ³...
Page 63: Splitting A Conference
You have put a conference call on hold. You have tried to make a conference call, but your system is already handling its maximum of four conference calls. Compact ICS 6.1 System Coordinator Guide Answering calls / 63...
Page 64: Listening To A Call As A Group
Continue to speak to the caller through the telephone handset. The voice of the caller broadcasts through the speaker on your telephone. The microphone on your telephone is off, so the caller does not hear people in your office. Canceling Group Listening Group Listening is canceled automatically when you hang up or when you ²...
Page 65: Using Handsfree/Mute
Using handsfree/mute The ability to use handsfree has to be turned on or off for each telephone. The type of handsfree can be changed. See ‘‘Changing handsfree for a telephone’’ on page 68. Handsfree must be set to telephone to be able to use a headset. This programming is performed by someone with the Installer password.
Page 66: Making Calls Without Lifting The Handset
Making calls without lifting the handset Press the handsfree button. If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker are automatically turned Note: The T7316E telephone has a handsfree button located below the dialpad.
Page 67: Using Handsfree
• The indicator next to the handsfree button is solid when you handsfree is active and turns off when the telephone is set to handset or headset. • The indicator next to the Mute button blinks when you mute the microphone and turns off when the microphone is open.
Page 68: Changing Handsfree For A Telephone
For other displays, see ‘‘Common feature displays’’ on page 253. Both Auto and standard handsfree allow you to use a headset with a Norstar or BST telephone. Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password). and enter the internal number of the telephone you twice.
Page 69: Changing Handsfree Answerback For A Telephone
, the handsfree button does not function. Also, if the T7316E is attached to a system with software older than version 6.1, it acts like the T7316 telephone, and the handsfree button is not active. Changing handsfree answerback for a telephone Handsfree answerback allows you to answer a voice call without lifting the handset.
Page 70: Turning Privacy On Or Off For A Call
Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line.
Page 71: Checking Call Length Using Call Duration Timer
Displays Disconnecting by accident If you accidentally drop the handset back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the handset again or press the button labeled handsfree/mute within one second to be reconnected to your call.
Page 72 72 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 73: Making Calls
To transfer the call, press Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Compact ICS 6.1 System Coordinator Guide to use the Ring Ã...
Page 74 74 / Making calls Compact ICS 6.1 System Coordinator Guide Wait for the telephone to be answered. If no one answers, press to use the Ring Again (page 80) or Message (page 132) feature, or press to make a priority call.
Page 75: Choosing A Line Using A Line Button
For other displays, see ‘‘Common feature displays’’ on page 253. Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call.
Page 76: Using A Line Pool To Make A Call
Your installer or customer service representative programs the line pool access codes and destination codes and gives each telephone access to the relevant line pools. Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use.
Page 77: Making Calls From An Isdn Terminal
Automatic Dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number. Automatic Dial does not work if your telephone has no prime line or if your prime line is in use.
Page 78: Using Pre-Dial
78 / Making calls Using Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the handset. You can pre-dial both external and internal numbers.
Page 79: Making A Priority Call
The party you are calling has eight seconds to decide whether to accept or reject your priority call. The telephone you are calling has already received a priority call or is unable to receive priority calls. Compact ICS 6.1 System Coordinator Guide Making calls / 79...
Page 80: Using Ring Again
Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.
Page 81 Press to use Ring Again. Press prefer to send a message. Compact ICS 6.1 System Coordinator Guide Making calls / 81 if you...
Page 82 82 / Making calls Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 83: Auto Attendant
After System Answer has played the greeting, the call is put on hold at the same line indicator where it first appeared. The feature does not answer calls from internal extensions. P0603544 02 Compact ICS 6.1 System Coordinator Guide...
Page 84: Custom Call Routing (Ccr)
If the telephones in a CCR group have different programming, the call is handled by the telephone programming that takes effect first. For example, if a telephone in a group forwards after two rings, it forwards the call from Compact ICS 6.1 System Coordinator Guide...
Page 85: Direct Extension Dialing
Callback programming. Be sure to keep this in mind when programming the telephones in your CCR groups. When a call that was handled by CCR rings at your telephone, call information appears automatically on the display. You must subscribe to a call display service and have the proper equipment installed in your system for this feature to work.
Page 86: Turning System Answer On Or Off
System Answer has placed a call on hold. Turning System Answer on or off System Answer can be turned on and off at any telephone in the system. System Answer handles only the calls that ring at the attendant telephone (attendant set).
Page 87: Turning Ccr On Or Off
Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls. Tip - System Answer and CCR on or off on a memory button with an indicator at the attendant telephone.
Page 88: Changing The Language For System Answer And Ccr
Press greetings. Press to select a language: Press hear. Press Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password). twice.The display shows , and . The display shows . The display shows the first language used in . The display shows the second language that callers to select a different language or .
Page 89: Setting Ring Delay Before System Answer Takes A Call
If the system is busy answering calls, the line rings until CCR can retrieve the call. P0603544 02 (the default System Coordinator password). twice. , and twice. The display shows (the default System Coordinator password). twice. , and three times. The display shows Compact ICS 6.1 System Coordinator Guide Auto Attendant / 89...
Page 90: Adding/Removing Telephones From Ccr Groups
You can have a total of nine CCR groups. Each group can include up to 20 telephones. Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password). twice. , and three times.
Page 91: Using The Pre-Recorded Greetings
The following examples use greetings recorded for use at a company called Bluebird Consulting. You can use them as models for when you make your own recordings. The pre-programmed parts of the greetings are shown in italics. P0603544 02 Auto Attendant / 91 Compact ICS 6.1 System Coordinator Guide...
Page 92 Standard Time. If you know the extension that you want, and are using a touch tone phone, please dial it now. Tip - handset for recording greetings (not the handsfree microphone). Compact ICS 6.1 System Coordinator Guide For better sound quality in your greetings, use the P0603544 02...
Page 93: Time Available For Customized Greetings
The pre-recorded system messages do not use any portion of the 96 seconds of total recording time. They cannot be erased, but they can be turned off or replaced with a user-recorded substitute. P0603544 02 Auto Attendant / 93 Compact ICS 6.1 System Coordinator Guide...
Page 94: Recording Customized Greetings For System Answer And Ccr Greetings
A, B, or C off ( want to record your own greeting ( For system greetings D, E, F, and G, you may select pre-recorded greetings, Compact ICS 6.1 System Coordinator Guide and enter the System Coordinator password Û Ü ß Ý ß . Select to keep the recording time as is.
Page 95 . The display shows Press from the display showing and go right into the menu for Compact ICS 6.1 System Coordinator Guide Auto Attendant / 95 to turn on the pre- . Your to play the greeting.
Page 96: Programming Or Changing Ccr Destinations
CCR. To call systems with only one external line, you must go to a telephone that is not connected to your system.
Page 97: Time Savers For Making Calls
P0603544 02 to program an external number or Compact ICS 6.1 System Coordinator Guide Auto Attendant / 97 ² ¥ Ú ² ¥ Û...
Page 98: Using Intercom As The Line For Autodial
If line pool access codes or destination codes are changed, remember to reprogram autodial numbers. Displays Compact ICS 6.1 System Coordinator Guide If you do not include a line selection in an autodial label as the line for an external Ã...
Page 99: Using Last Number Redial
The number is stored on the button. (the default System Coordinator password). and enter the internal number of the telephone you Compact ICS 6.1 System Coordinator Guide Auto Attendant / 99 . You may include ² Þ ² ¥ â...
Page 100: Using Speed Dial
Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions. Speed dial numbers may include host system signaling codes. Compact ICS 6.1 System Coordinator Guide three times. The display shows twice. . The display shows (No).
Page 101: Changing And Adding System Speed Dials
Dial and using System Speed Dial. They differ only in how you program them. Adding or changing a User Speed Dial To add or change a User Speed Dial number on your telephone: ² ¥ Ý Press Enter a three-digit code from 256 to 279 that you want to associate with a telephone number.
Page 102: Making A Speed Dial Call
² â Press Enter the appropriate three-digit speed dial code. Compact ICS 6.1 System Coordinator Guide You have entered a code outside the code range (001-255 for system, 256-279 for user). There is no number stored on the speed dial code you have dialed.
Page 103: Using Saved Number Redial
You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line.
Page 104 Press Press Press Press to choose (Yes) or Displays Compact ICS 6.1 System Coordinator Guide three times. The display shows twice. twice. The display shows (No). You have saved a speed dial number that displays a name rather than the number. The number is dialed correctly, but you cannot see it.
Page 105: Handling Many Calls At Once
If you have been put on hold, you can hang up the handset while you wait for the other person to return. ³ Press Hang up the handset. P0603544 02 ³ ³ alternates between two lines; one Compact ICS 6.1 System Coordinator Guide...
Page 106: Holding A Call Exclusively
Displays Using Call Queuing If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls.
Page 107: Using System-Wide Call Appearance (Swca)
SWCA keys can be assigned to memory keys using to assign the SWCA feature codes: ² ¥ Þ Ü Þ Refer to the Compact ICS 6.1 Installer Guide for information about determining how the system will assign calls to SWCA keys, and how the Hold feature will perform.
Page 108: Incoming Calls
108 / Handling many calls at once Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve a SWCA call. The number of SWCA keys that can be assigned will depend on available buttons on the telephone.
Page 109: Outgoing Calls
Line 2 Outgoing calls When you make an outgoing call using the intercom key on your telephone, the call is automatically transferred to the first available SWCA key. Solid indicators appear beside the intercom button and the SWCA key on your telephone.
Page 110: No Free Call Keys
If all SWCA keys are still occupied when you put the new call on Hold, the call will be held at your telephone on the line it came in on. When a SWCA key becomes free, you can take the call off hold and press the free SWCA key so the call has a group-wide appearance.
Page 111: Transferring Calls
Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call ² à â Press Call the person to whom you want to transfer the call.
Page 112: Transferring External Calls
112 / Transferring calls Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.
Page 113 Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line. Compact ICS 6.1 System Coordinator Guide Transferring calls / 113 ¨ or the flashing line if, after talking to the...
Page 114: Using Camp-On
114 / Transferring calls For other displays, see ‘‘Common feature displays’’ on page 253. Using Camp-on You can transfer an external call to another telephone, even if all its lines are busy. ² ¡ Û Press Dial the number of the telephone you want to camp the call to.
Page 115: Parking A Call
For other displays, see ‘‘Common feature displays’’ on page 253. Parking a call You can suspend a call so that it can be retrieved from any telephone in your system. ² à Ý Press Use the Page feature ( retrieval code displayed by your telephone.
Page 116: Using Call Park
Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. Call Park can be disabled by your installer or customer service representative. Compact ICS 6.1 System Coordinator Guide If you disable Call Park, you cannot use the system-wide call access (SWCA) feature. P0603544 02...
Page 117: Using Callback
For other displays, see ‘‘Common feature displays’’ on page 253. Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.
Page 118 118 / Transferring calls Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 119: Forwarding Your Calls
If a call is forwarded, it does not ring. However, the line indicator flashes on the telephone. You can answer the call by pressing the button next to the flashing indicator. Tip -...
Page 120: Overriding Call Forward
120 / Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that receiving telephone even though that telephone has been set to forward calls to you. Changing the automatic Call Forward settings Call forwarding occurs automatically when a call is not answered or the line is busy.
Page 121: Forward On Busy
‘‘Programming Hunt Groups’’ on page 171. DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.
Page 122: Call Forward And Voice Mail
Displays For other displays, see ‘‘Common feature displays’’ on page 253. Compact ICS 6.1 System Coordinator Guide If a telephone is a member of a Hunt Group, and There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone.
Page 123: Line Redirection
Enter the number to which calls are to be redirected (the ways you can do this are listed below). Select the lines to be redirected. Enter the telephone number to which you want to redirect calls by using one of the following methods. •...
Page 124: Canceling Line Redirection
Press want to program. Press Press Press to select (Yes) or (No). Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password). and enter the internal number of the telephone you twice. three times. The display shows P0603544 02...
Page 125: Turning The Redirect Ring For A Telephone On Or Off
Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’...
Page 126 126 / Forwarding your calls Displays while canceling redirection For other displays, see ‘‘Common feature displays’’ on page 253. Compact ICS 6.1 System Coordinator Guide Enter a valid line pool access code. You have attempted to redirect a line, but someone else has already redirected that line.
Page 127: How Line Redirection Is Different From Call Forward
You can only redirect lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out.
Page 128 128 / Forwarding your calls Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 129: Communicating In The Office
² ß Ú Internal ² ß Û External ² ß Ü Combined P0603544 02 and zone (1 to 3) (code 2 has no zones) and zone (1 to 3) Compact ICS 6.1 System Coordinator Guide ² ß â...
Page 130: Activating And Deactivating The Ability To
Press Press Press to select the setting: You can make a telephone part of a page zone only if the telephone has paging set to (Yes). Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password). and enter the internal number of the telephone you twice.
Page 131 You are making a page. The display shows the page zone you have chosen. Press when you are finished. A page is already being made in the page zone you have requested. You can make an announcement to one person ² ¨ Compact ICS 6.1 System Coordinator Guide...
Page 132: Using Page With External Paging Equipment
If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages. If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message.
Page 133: Canceling A Message You Have Sent
P0603544 02 Communicating in the office / 133 . The display shows . The display shows the first message. to move through your messages. Compact ICS 6.1 System Coordinator Guide ² ß Þ...
Page 134: Removing Items From Your Message List
On a telephone with a one-line display: ³ Press On a telephone with a two-line display: Press Viewing messages you sent On a telephone with a two-line display, you can view the messages you sent. ² Ú Press Press to display your first sent message.
Page 135 Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages. Compact ICS 6.1 System Coordinator Guide ² ¡ â ß...
Page 136: Using Voice Call
Making a Voice Call Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the handset or press the handsfree button.
Page 137: Preventing Voice Calls To Your Telephone Using Voice Call Deny
• Call Forward is turned on • Do Not Disturb is turned on • Voice Call Deny is turned on • it is not a Norstar or BST telephone. Your call proceeds automatically as a regular ringing call. Compact ICS 6.1 System Coordinator Guide...
Page 138 138 / Communicating in the office Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 139: Tracking Your Incoming Calls
Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment, and you have...
Page 140: Call Log Options
140 / Tracking your incoming calls To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Call Log options You can select the type of calls to be stored in your Call Log.
Page 141: Deleting Old Log Items (Autobumping)
Press to display the last item you viewed, the last time to view the information for a call log item. Compact ICS 6.1 System Coordinator Guide ² ¡ Ú Þ ² ¡ Ú Û to view new items.
Page 142: Making A Call Using Call Log
Press Enter your four-digit password. The display shows Re-enter your four-digit password. The display shows assigned. Compact ICS 6.1 System Coordinator Guide immediately after accidentally erasing an item. once for every digit that you want to . The displays shows , which confirms that your password has been ²...
Page 143: Changing Your Call Log Password
Call Log. If you have programmed a . The display shows . The display shows . The display shows The caller's name is unavailable. Compact ICS 6.1 System Coordinator Guide ² ¥ ¡ Þ ² ¥ ¡ Þ , which...
Page 144 ² ¡ â ß in your Call Log. Press t o change the first line of the display to the current time and date. Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 145: Using Voice Mail
No information is available for the call. No log space has been assigned to the telephone. The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. Compact ICS 6.1 System Coordinator Guide...
Page 146 146 / Tracking your incoming calls Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 147: Customizing Your Telephone
The name of the feature assigned to a button is displayed when you press the button. Press for additional information. Press the button you want to check. Press when you are finished. Compact ICS 6.1 System Coordinator Guide ² ¥ â to view a ²...
Page 148: Changing The Language On The Display
Changing the language on the display You can select the language used on the display of each Norstar telephone. Which languages are supported depends on the profile for your system. Profile 1, the default profile, supports three languages: English, French and Spanish.
Page 149: Programming A Feature Code Onto A Memory Button
P0603544 02 Customizing your telephone / 149 ¥ ² ¥ à (Contrast Adjustment), and the SWCA ² ¥ Þ Ü Þ to erase the button. ² ¥ Ü ² ¥ Þ â Ú except Compact ICS 6.1 System Coordinator Guide...
Page 150 150 / Customizing your telephone Displays For other displays, see ‘‘Common feature displays’’ on page 253. Compact ICS 6.1 System Coordinator Guide The name of the feature assigned to a button is displayed when you press the button. appears when there is more information £...
Page 151: Labeling Your Set
The Business Series Terminals have label strips that come with each set. The Norstar M-series telephones have individual keycap labels. This section suggests the process for setting up the labelling for your telephone. Applying button labelling Before you apply button labels, use the Button Inquiry feature ²...
Page 152: Identifying The Telephones
Norstar telephones. Write the telephone number and the internal number on the appropriate handset card for each type and color of telephone that is to be installed. Cover the handset card underneath the handset of each telephone with the plastic lens.
Page 153: T7316E Business Series Terminal Button Defaults
Records to identify the current button programming for each telephone or group of telephones. Note also that this telephone has a separate handsfree button (under the dial pad). Also, the current incoming call on this telephone defaults to the voice path last used.
Page 154 154 / Customizing your telephone T7316E BST upper buttons (PBX template) T7316E BST upper buttons (Hybrid template) T7316E BST lower buttons (PBX and Centrex) PBX template Hybrid template Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 155: T7316 Business Series Terminal Button Defaults
Record to identify the current button programming for each set or group of sets. Note the button numbering for some of buttons of this telephone are not consecutive. This is because the buttons are mapped to the M7310. However, since there is no second level to the memory buttons on this telephone, the button numbers only reflect the lower level.
Page 156 156 / Customizing your telephone T7316 BST lower buttons Button #/ Square template Button #/ Function Function PBX template Hybrid template Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 157: M7310 Telephone Button Defaults
The following tables map the positions for the lower set of buttons for the Norstar M7310 set. Button #/ Function PBX template P0603544 02 Customizing your telephone / 157 Square template Hybrid template Compact ICS 6.1 System Coordinator Guide Button #/ Function...
Page 158 M7310 dual memory buttons M7100 and T7100 telephone button defaults For for the default template, the one programmable button on the M7100 and T7100 telephone is Compact ICS 6.1 System Coordinator Guide * These settings are produced using the Shift key...
Page 159: M7208 Telephone Button Defaults
Buttons without a label are blank by default and can be programmed as autodial or feature buttons. The M7324N telephone has a two-line display, three display keys, 24 memory keys with indicators, and handsfree capability. P0603544 02 Customizing your telephone / 159 ² ß â Compact ICS 6.1 System Coordinator Guide...
Page 160 Blank Blank Blank Blank Blank Blank Blank Blank Blank Blank Tip - The default Page button activates the External Page option ( Compact ICS 6.1 System Coordinator Guide Square Blank Blank Blank Blank Blank Blank Blank Blank Blank Blank Blank...
Page 161: Default Button Assignments
The T7316E telephone also has a handsfree button beside the mute button, however, this button only works if the telephone is connected to a system that is version 6.1 or later. • Each telephone can have up to eight answer DN buttons. On the...
Page 162: Moving Line Buttons
162 / Customizing your telephone Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. If you have a CAP, you cannot move intercom, answer keys or handsfree/mute buttons onto the module, but you can move your lines over to the modules.
Page 163: Changing The Type Of Ring
You can retrieve your message and call information by using the display buttons that appear on the second line of the display. If you are using a telephone with a single-line display, the message or call indication is hidden.
Page 164 164 / Customizing your telephone Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 165: User Preferences
See ‘‘Using passwords’’ on page 225. After you enter the proper password, the display shows you the telephone with the lowest internal number followed by its name (For example,...
Page 166: Changing Button Programming
Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature, which are assigned by the system administrator. Refer to the Compact ICS 6.1 Installer Guide for details. The display buttons used in button programming Moves you out of a setting without making any changes to it.
Page 167: Changing A User Speed Dial
Line Pool B and you use that pool code with the speed dial code, the code does not work. Lines and line pools are assigned to the telephones by the system administrator. Refer to the Compact ICS 6.1 Installer Guide for details.
Page 168: Changing Call Log Options
For language choices see ‘‘Changing the language on the display’’ on page Making the display lighter or darker Press The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone. Changing the ring on the telephone...
Page 169 Either nothing is stored on the button or you have just cleared the button by pressing The button is occupied by the handsfree feature. You cannot store a feature or number on it. Compact ICS 6.1 System Coordinator Guide User Preferences / 169 to begin looking at...
Page 170 170 / User Preferences Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 171: Programming Hunt Groups
Product B can be in another group. Incoming calls hunt for the next available telephone in the group. If no telephone is available, the call can be placed in a queue or routed to an overflow set.
Page 172: Adding Or Removing Members From A Group
DN. Members of the group can be any Norstar or BST telephone or ISDN terminal. A Norstar or BST telephone can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system.
Page 173: Moving Members Of A Group
. The display shows the members for that group. to continue programming. , press . The display shows . The display shows . The display shows the members for that group. Compact ICS 6.1 System Coordinator Guide to remove a member from...
Page 174: Assigning Or Unassigning Lines To A Group
Do not assign any hunt group lines to individual telephones. If any of the telephones that are part of the hunt group have the line assigned, remove the line from the telephone before assigning it to the hunt group. Enter the Hunt Group number you want to program (1-6) or press to scroll through the groups.
Page 175: Setting The Distribution Mode
• Sequential—starts the call at the first telephone in the Hunt Group and distribution is complete when the first idle telephone has been found. Simultaneous calls can be presented. Distribution is order based.
Page 176: Setting The Hunt Delay
Setting the hunt delay This setting allows you to program the number of rings the system permits at a Hunt Group set before moving on to the next telephone in the Hunt Group. Enter the Hunt Group number you want to program (1-6) or press to scroll through the groups.
Page 177: Programming The Queue Time-Out
Hunt Group calls are to be routed. Unless the overflow position is a Hunt Group telephone, the call ceases to be a Hunt Group call. If the overflow telephone is a Hunt Group telephone, the call is treated as a new call and goes to the bottom of the queue.
Page 178: Setting The Name
Press Press Press to choose (yes) to turn the ringer on or (No) to disallow an auxiliary ringer. Compact ICS 6.1 System Coordinator Guide to continue programming. , press . The display shows . The display shows . The display shows to store the name.
Page 179: Assigning A Distinctive Ring Pattern To A Hunt Group
Hunt group line. ( ¨ Press to exit or P0603544 02 Programming Hunt Groups / 179 to continue programming. . The display shows The display shows until the display shows to continue programming. Compact ICS 6.1 System Coordinator Guide...
Page 180: Using Silent Monitor
If that telephone is currently on a Hunt group call, you will be automatically connected to the call. If the telephone is idle or not on a hunt group call, you will be prompted to pick another DN to monitor.
Page 181 The DN you entered is not a Hunt Group member. The DN you entered belongs to another Supervisor. You cannot monitor SM supervisor telephones. The DN you entered belongs to a portable telephone or an ISDN terminal. Compact ICS 6.1 System Coordinator Guide...
Page 182: Feature Notes
• If your telephone is in Silent Monitor idle mode, and you press the Intercom key, the monitoring session will terminate. • You can monitor calls that are forwarded to a hunt group member.
Page 183 If a line is assigned to both a ringing group and a hunt group, calls coming in over this line cannot be monitored. • If a voice call coming into a supervisor telephone is accepted, any active monitoring session will be released. •...
Page 184 184 / Programming Hunt Groups Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 185: Using The Hospitality Features
There are three types of sets that make up this type of system: Common set—this telephone can be found in the lobby, office, or common area, and is not associated with a room. This type of telephone is used for public access, and cannot access the admin or room features.
Page 186: Cond Pswd
Note: You can assign up to five DNs to the same room number. • Then you need to administer the room occupancy and state of the room. Compact ICS 6.1 System Coordinator Guide until the display shows displays. (default is 4677) displays (CONFIG).
Page 187: Programming Room Information
¥ ¥ Û ß ß Ü Ý Ý Press P0603544 02 Using the Hospitality features / 187 (CONFIG). The display shows (ADMIN). The display shows until the display shows until displays. and press displays. displays (CONFIG). The display shows Compact ICS 6.1 System Coordinator Guide until you...
Page 188: Using The Room/Set Programming
To program other rooms, press the return to step 3. Press to exit. ¨ Note: Setting the room state to Compact ICS 6.1 System Coordinator Guide (ADMIN). The display shows until the display shows displays. to accept. displays. display key and select the required status for the cancels any outstanding alarms.
Page 189 To query the condition of other rooms, press the keys. ¨ Press to exit. P0603544 02 Using the Hospitality features / 189 on a digital set o n an analog set. and select the required status. Compact ICS 6.1 System Coordinator Guide displays...
Page 190: Programming The Alarm Feature
DN to be notified. 18. Press 19. Press to choose either (yes) or ¨ 20. Press to exit or Compact ICS 6.1 System Coordinator Guide (CONFIG). The display shows (ADMIN). The display shows until the display shows displays. until displays.
Page 191: Using The Administration Set To Control Alarms
If the clock uses a 12-hour format, enter the time, then when the set displays: Press to exit. ¨ P0603544 02 Using the Hospitality features / 191 display key. , press . The set displays: Compact ICS 6.1 System Coordinator Guide...
Page 192: Using The Alarm
To enter a new time, repeat the above steps and enter a new time. This overwrites the existing entry. Canceling an alarm Canceling the alarm time for any telephone cancels the alarm time for all the sets in the same room. ²...
Page 193: Turning Off An Alarm
If the user is on a call when the alarm sounds, they can press any button except which would release the call instead. ¨ , P0603544 02 Using the Hospitality features / 193 ³ Compact ICS 6.1 System Coordinator Guide...
Page 194 194 / Using the Hospitality features Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 195: Telephone Features
If you are connecting a Business Series Terminal (BST) for the first time, refer to the following illustrations as a guide. Installing the Business Series Terminal connections P0603544 02 Installing to a desk jack Compact ICS 6.1 System Coordinator Guide...
Page 196: Mounting A Business Series Terminal On The Wall
196 / Telephone features Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Installing without the angled base Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 197 Mount the stand as shown and insert screw. Use the screw that came with your keystation. Connect cords to the telephone, refer to cord connections Connect line cord to wall jack. Compact ICS 6.1 System Coordinator Guide Telephone features / 197...
Page 198: Installing Norstar Telephones
198 / Telephone features Installing Norstar telephones If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Compact ICS 6.1 System Coordinator Guide Connect to jack...
Page 199 Mounting a Norstar telephone on the wall P0603544 02 Telephone features / 199 Compact ICS 6.1 System Coordinator Guide...
Page 200: Naming A Telephone Or A Line
Step-by-step instructions for adding or changing the name of a telephone or a line are in ‘‘Changing the name of a telephone’’ on page 34.
Page 201: Stopping Calls From Ringing At Your Telephone: Do Not Disturb (Dnd)
Once you turn on Do Not Disturb, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person.
Page 202: Using Background Music
202 / Telephone features Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Tip - Norstar and BST telephones that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature.
Page 203: Using The Device Attached To The Internal Analog Terminal Adapter
The internal analog terminal adapter (I-ATA) connects a standard analog voice device to your Compact ICS. These include such devices a single- line telephone or a data communication device, such as a modem or fax machine. Unlike an external adapter, the I-ATA only supports a device that is located on the same premises as your ICS.
Page 204 Allows you to override restrictions on the telephone or line password using a Class of Service password before you enter the restricted number. Compact ICS 6.1 System Coordinator Guide Cancel <plus the ringing number> <plus internal number> <plus a COS password>...
Page 205 You are . You are Compact ICS 6.1 System Coordinator Guide to return to...
Page 206 Page (Intercom and External) Pause Generates a 1.5-second delay in the sequence of numbers you are entering (for Tone or Pulse dialing). Compact ICS 6.1 System Coordinator Guide <plus the line pool code>. Cancel <plus code 1-3> <plus zone 0-6>...
Page 207 Dial’’ on page 100 for more information. You cannot program personal speed dial numbers for the telephone connected to the I-ATA. P0603544 02 Telephone features / 207 Cancel . This automatically places your call on <plus the speed dial code> Compact ICS 6.1 System Coordinator Guide...
Page 208: Using A Data Communication Device With The I-Ata
The tones used for Held Line Reminder, Call Waiting, and Ring Again can disrupt the operation of a device or the transmission of data. Lift the handset and enter device. Enter Compact ICS 6.1 System Coordinator Guide <plus the intercom number> ¥ ¡ â á to turn these tones off for the £...
Page 209: Programming Answering Machines Or Modems To Answer Calls Automatically
• Substitute a single-line telephone for your data communication device. If you receive a dial tone on the single-line telephone, the problem might be with the data communication device. P0603544 02 to choose an alternate line. Contact your installer or Telephone features / 209 Compact ICS 6.1 System Coordinator Guide...
Page 210 210 / Telephone features Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 211: Isdn
B-channels are available in the case of a video terminal. Thus, the number of terminals installed must take into account whether you require dedicated access for the terminals on that loop. P0603544 02 Compact ICS 6.1 System Coordinator Guide...
Page 212: Line Access From An Isdn Terminal
Name information can be displayed on a telephone but not on an ISDN terminal. If the Calling Party Name has the status of private, it may be displayed as Private name. If the Calling Party Name is unavailable, it may be displayed as Unknown name.
Page 213: Name And Number Blocking For Bri
Consult your customer service representative to determine if the new ISDN features are supported with your service provider. Call Forward Call Forward allows you to forward your calls to an external telephone number. Select an ISDN line by selecting a line button, a line pool, or the handsfree button, or by lifting the handset (if an ISDN line is your prime line).
Page 214: Calling The Number Your Calls Are Forwarded To
The user must invoke the feature code either during the active call or within within 30 seconds (time varies on different networks) after the caller hangs up, but before the user hangs up. Compact ICS 6.1 System Coordinator Guide ² ¡ á à...
Page 215: Network Call Diversion (Profile 2)
ETSI BRI type of call. MCID feature is not subscribed to. MCID is not allowed in the current state of the call. Invalid interaction with another supplementary service. Compact ICS 6.1 System Coordinator Guide ISDN / 215...
Page 216: Isdn Applications
ISDN fax applications save money by increasing both transmission speed and the quality of resolution. Remote LAN access ISDN provides an affordable and fast means for employees at remote sites (at home or branch offices) to access local area networks (LANs). Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 217: Leased Line Backup
Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. P0603544 02 ISDN / 217 Compact ICS 6.1 System Coordinator Guide...
Page 218 218 / ISDN Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 219: Using System Features
Each of the three services, and the six schedules available to each service, are customized for you by your installer or customer service representative. They program which telephone is used to turn Services on and off, and display what Services are in use. This is called the control telephone.
Page 220: Turning Services On And Off
You can turn the Night Schedule for Restriction Service on or off, as needed, any time of the day or night. If Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password).
Page 221: An Example Of How To Turn On A Service Manually
(extra-dial telephone). Turns off Ringing service. Turns on Restriction service. Turns off Restriction service. Turns on Routing service. Turns off Routing service. Compact ICS 6.1 System Coordinator Guide Using System features / 221...
Page 222: Viewing The Active Services From A Two-Line Display Telephone
. The display shows the first active Service and the schedule that is in use. If there are several active Services, press Press to exit the feature. Compact ICS 6.1 System Coordinator Guide to exit the feature without to see them all. P0603544 02...
Page 223: Viewing The Active Services From A One-Line Display Telephone
If you select this schedule, it is in effect until the next automatic schedule takes effect. You have entered the Show Services feature code and there is no active Service. Compact ICS 6.1 System Coordinator Guide £ ¨ £ to see ³...
Page 224 The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and then by selecting a different schedule.
Page 225: Using Passwords
õ ê é ‚ (User Preferences) (to change the system time and date) (turn System Answer on or off) (turn Custom Call Routing on or off) Compact ICS 6.1 System Coordinator Guide , which is the Û Û à Ý Û...
Page 226: Changing Passwords
Press Press Press Press telephone where you want to clear the Call Log password. Press Compact ICS 6.1 System Coordinator Guide (the default System Coordinator password). four times. displays. until you see : displays. until you see the name of the password you want to and the dialpad to enter the new password.
Page 227: Hospitality Passwords
Use the keypad to enter a new password. Press P0603544 02 displays. (default is 4677 displays displays. displays. displays ² displays. (default: displays Compact ICS 6.1 System Coordinator Guide Using System features / 227 ¥ Þ Þ â to monitor...
Page 228: Using Special Telephones
Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant's desk. It is usually the prime telephone or the central answering position (CAP).
Page 229: Hotline
Any number of telephones can be assigned to call the direct-dial telephone. Tip - telephone to ring can be programmed by your installer or customer service representative Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the handset (or press the handsfree button).
Page 230: Control Telephone
For this type of line, the number dialed is treated as a destination code and is routed according to the routing tables. A telephone prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative.
Page 231: Using Set Lock
See ‘‘Using Silent Monitor’’ on page 180. Using Set lock Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: no set lock, you have access to all features on your telephone.
Page 232: Using An Auxiliary Ringer
¥ ¥ Û ß ß Ü Ý Ý Press Û Ü ß Ý ß Press Press Enter the internal number of the telephone you want to program and press Press Press to select Your installer or customer service representative can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service.
Page 233: Using Host System Dialing Signals
(the default System Coordinator password). and enter the internal number of the telephone you three times. The display shows twice. three times. The display shows (No). Compact ICS 6.1 System Coordinator Guide Using System features / 233 ² à Ú ) uses...
Page 234: Pause
Norstar system to activate a device connected to an analog terminal adapter (ATA) in another area of your office, or external lines to access devices outside the Norstar system. Compact ICS 6.1 System Coordinator Guide inserts a 1.5-second pause into the dialing sequence. ² ¡ â ¡...
Page 235: Programmed Release
Hold each button down for as long as necessary. ² ³ Press t o cancel Long Tones. ) takes up two of the 24 spaces in a Compact ICS 6.1 System Coordinator Guide ² ¥ ¡ á ¨ in a ² ¥ á...
Page 236: Wait For Dial Tone
Norstar telephone to communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines. Compact ICS 6.1 System Coordinator Guide You have entered a code that can only be used in a programmed autodial or speed dial sequence, not on a call you dial directly.
Page 237: Using Your Norstar System From An External Location
You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network.
Page 238: Direct Inward System Access (Disa)
Class of Service (COS) To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package to the line used for remote access. The remote filter restricts the numbers that can be dialed on the line, and the remote package restricts the use of line pools and the page feature.
Page 239: Accessing Norstar Remotely Over The Public Network
Auto DN once your call has been automatically answered by one of the features. To use the system remotely, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer or customer service representative programs to allow auto-answer calls.
Page 240: Using Class Of Service (Cos) Passwords
Class of Service passwords permit controlled access to system resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of Service password apply, rather than the normal restriction filters.
Page 241 Norstar system from an external location’’ on page 237. Displays P0603544 02 Using System features / 241 (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not programmed into your system. Compact ICS 6.1 System Coordinator Guide...
Page 242 242 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 243: General System Features
Groups’’ on page 171. Internal numbers Each telephone in the Norstar system has its own internal number. The length of internal numbers in your system can be from two to seven digits. All numbers in your system are the same length. Your installer or customer service representative sets the length of internal numbers (called the DN length).
Page 244: Line Assignment
The M7100 T7100 telephones do not have line buttons. Calls on lines that ring but do not appear at a telephone are presented at an intercom button.
Page 245: Line Pools
Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code, a destination code that uses that line pool, or by pressing a memory button programmed with the line pool feature code and a line pool access code.
Page 246: Memory Buttons
Some display buttons, such as which are not available on a one-line display. Other display buttons, such as For a one-line display telephone, use the following buttons instead of these display buttons. Substitutes for display buttons Display button Dialpad button ³...
Page 247: Prime Line
This is your prime line. Private lines A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone.
Page 248 248 / General System features Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 249: Troubleshooting
Testing the telephone If you suspect something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is broken. Tip -...
Page 250: Testing The Telephone Display
250 / Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. ² ¡ â Þ Press ³ Press Adjust the contrast for the telephone display so you are able to see the test results clearly.
Page 251: Testing The Telephone Headset
Press ³ Press You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show The test lasts for five seconds or until you press a button.
Page 252 252 / Troubleshooting Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 253: Common Feature Displays
Answer button for telephone 21 and an internal call from 39 is ringing on 21. You are connected to an internal call. Press to transfer the call. You are receiving a call from telephone 21. Compact ICS 6.1 System Coordinator Guide o view a...
Page 254 You have used the Call Queuing feature without picking up the handset. Auto handsfree has not been assigned to your telephone. You must use the handset or the button labeled handsfree/ mute to answer a call. Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 255 The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. Compact ICS 6.1 System Coordinator Guide ¡ Þ ) or press...
Page 256 256 / Common feature displays Compact ICS 6.1 System Coordinator Guide All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.This...
Page 257: Index
Wait for Dial Tone 804 Language English French Spanish Last Number Redial Line Button, moving *81 162 Line Pool Access Compact ICS 6.1 System Coordinator Guide Ü ¥ à ¥ Þ â Ú ¥ Þ â Û ¥ Þ â Ü Þ ß Ý...
Page 258 Ringing Service turning off #871 221 turning on 871 221 Routing Service turning off #873 221 turning on 873 221 Compact ICS 6.1 System Coordinator Guide Saved Number Redial Services, viewing 870 223 Speed Dial Ú Static Time and Date 806...
Page 259 151 ATA (see analog terminal adaptor) attendant telephone 87 – Auto Attendant 83 Auto Call information (see Caller ID set) Auto System Answer (see System Answer) autodial line selection 98 Compact ICS 6.1 System Coordinator Guide...
Page 260 Business Series Terminals wall mounting sets 196 busy CLID display for incoming call 55 busy 73 busy tone Compact ICS 6.1 System Coordinator Guide fast 240 button cap labels applying 151 button caps types of 152 button defaults M7100 telephone 158...
Page 261 60 using Do Not Disturb 201 Camp denied 115 Camp max 114 Camp to 115 Camped 115 camping calls (see Camp-on) Camp-on 114 ATA feature code 204 Can't ring again 74 Compact ICS 6.1 System Coordinator Guide Index / 261...
Page 262 Conf. on hold 63 Conference busy 63 Conference Call ATA feature code 205 by releasing privacy 70 removing yourself from 63 Compact ICS 6.1 System Coordinator Guide using the Conference feature 61 contrast adjustment 148 control telephone 222 Custom Call Routing...
Page 263 52 ending a call 53 enhanced, answer button 60 Enter code 150 Enter digits 98 Enter zone 131 entering names and numbers 33 erasing Call Log items 141 messages from list 134 Compact ICS 6.1 System Coordinator Guide...
Page 264 Autobumping 141 autodial 97 auxiliary ringer 232 Background Music 202 Button Inquiry 147 Call Display 54 Compact ICS 6.1 System Coordinator Guide Call Duration Timer 71 Call Forward 119 Call Information 54 Call Log 139 Call Park 115 Call Pickup 57...
Page 265 Hold ATA feature code 205 – automatic 105 button 19 Conference Call 62 exclusive 106 listening while on hold 105 retrieving call 105 using SWCA keys 107 Hold or release 144 Compact ICS 6.1 System Coordinator Guide Index / 265...
Page 266 Sequential mode 175 setting the distribution mode setting the hunt delay 176 setting the name 178 hunt groups system monitoring 230 Compact ICS 6.1 System Coordinator Guide hybrid template T7316 buttons 154 I-ATA (see analog terminal adapter, internal 203 In use 134...
Page 267 LIST 167 listening on hold 105 log space programming 143 logging a call manually 140 Logit (see Call Log) long distance call indicator 253 long distance calls, using COS password 237 Compact ICS 6.1 System Coordinator Guide Index / 267 –...
Page 268 Conference Call M7310 telephone 17 button defaults 157 memory buttons 246 splitting a Conference Call M7324 telephone 17 Compact ICS 6.1 System Coordinator Guide button defaults 159 CAP 48 memory buttons 246 splitting a Conference Call maintaining security 238...
Page 269 22 overriding Call Forward 120 page ATA feature code 206 external equipment 132 programming 130 shortcut codes 129 types 129 zones, programming 130 Page choice 131 Page timeout 131 Index / 269 Compact ICS 6.1 System Coordinator Guide...
Page 270 251 pre-dial 78 Press a button 98 Press a line 162 Press held line 64 Compact ICS 6.1 System Coordinator Guide prime line 230 external call routing 230 prime telephone 46 CAP 48 TAP 49 priority call...
Page 271 Last Number Redial 99 Link 233 page zone 130 paging 130 priority call 78 Redirect ring 125 Saved Number Redial 103 Set lock 231 User Speed Dial 100 recording programming 15 Compact ICS 6.1 System Coordinator Guide Index / 271...
Page 272 Norstar 237 feature use (see Set Lock) telephone feature use 231 telephone programming 231 using alternate or scheduled services 219 Compact ICS 6.1 System Coordinator Guide Restriction service 219 retrieval codes Call Park 116 retrieving held call 105...
Page 273 109 using 107 System Answer 83 attendant telephone 87 customizing 85 language choice 88 system dial tone 239 system monitor telephone using 230 System Speed Dial 100 System Speed Dial (ATA feature code) 207 Compact ICS 6.1 System Coordinator Guide...
Page 274 M7324, illustration 17 moving 200 prime 228 prime telephone 46 Release button 20 stop ringing using DND 201 Compact ICS 6.1 System Coordinator Guide system monitor, hunt groups T7316E and KIM 49 testing 249 volume control 20 template, button assignments...
Page 275 UPDATE 28 – User Preferences 165 ² ¥ ¥ è ê ä å User Speed Dial 100 using DND 201 using Norstar remotely 237 using this guide 15 P0603544 02 – Index / 275 Compact ICS 6.1 System Coordinator Guide...
Page 276 Voice call 137 voice mail accessing your Norstar system 145 using Call Forward 122 volume bar 247 control 247 Wait for Dial Tone 236 wall mounting BST sets 196 Your list full 135 Compact ICS 6.1 System Coordinator Guide P0603544 02...
Page 277: Backup Programming Overlays
Backup programming overlays Heading Back Heading Back Norstar Programming Overlay Heading Back P0603544 02 Backup programming overlays / 277 Show Next Show Next Business Series Terminals Programming Record T7316E T7316 Show Next...
Page 278 After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la...

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