Programming Hunt Groups - Nortel Modular ICS 6.0 Manual

Programming Hunt Groups

The Hunt Groups feature allows a group of Norstar sets to be
called by a single directory number ensuring that calls are
easily routed to the appropriate group.
Hunt Groups are used in situations where a group of people
performing the same task are required to answer a number of
related phone queries. Some typical uses of Hunt Groups are:
• a sales department answering questions on product prices
or availability
• a support department answering questions concerning the
operation of a product
• an emergency department answering calls for help.
Hunt Groups can be used to route calls to a support service
such as a Help Line for a software company. Specialists
dealing with Product A can be in one group, and specialists
dealing with Product B can be in another group. Incoming
calls hunt for the next available set in the group. If no set is
available, the call can be placed in a queue or routed to an
overflow set.
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The Incoming Line Group (ILG) functionality is now
accomplished through the Hunt Group feature.
When upgrading from a pre-Modular ICS 4.0 system
to a Modular ICS 6.0 system, any lines previously
belonging to an ILG are not automatically converted
to broadcast Hunt Groups. You must go in and
program them to the new feature. Please refer to
Assigning or unassigning lines to a group on page
165.
Modular ICS 6.0 System Coordinator Guide