Avaya CallPilot 1005r Maintenance And Diagnostics page 62

Using Avaya CallPilot® system utilities
• messages and personal distribution lists restored to a mailbox
• the last change to the MWI (turned on or off, or untouched)
With the Session Trace information, an administrator or technician can study the state of a
user's mailbox and MWI to track user complaints. For example, a user can complain that the
MWI is on, but no voice messages are in the mailbox when the user logs on. The session
information can tell the administrator why the MWI is turned on.
Warning:
The Session Trace Tool is a resource intensive tool. It is strongly recommended to use this
utility during off-peak hours. If the CP database or OMs are large, it may require a significant
amount of time to perform this activity. To minimize the search time, OM data should be
collected for no more than 1–2 days.
To access the session trace tool
From the Windows desktop, click Start > Programs > CallPilot > System Utilities >
Session Trace Tool.
Result: The MCE Session Trace dialog box appears.
To find a session
1. From the Session Type list, choose the type of session. To display a list of all session
2. Enter as much information in the search criteria boxes to identify the session you
3. Click Search to initiate the search.
4. Double-click the session type to display the session information.
62 Avaya CallPilot® 1005r Server Maintenance and Diagnostics
types, select All Session Types.
want to view. To display a list of all users for the selected session type, leave the
search criteria boxes blank.
a. If you did not enter any user information, a list of users matching the
session type appears at the bottom of the window. To select a user from
the list, double-click the user name to display session type information.
b. If you selected All Session Types for a user, the session type information
appears in the right of the window.
Result: The session type information appears at the bottom of the window. The
following example shows Call Answering session type information.
December 2010