Ricoh G092 Service Manual page 113

SC Symptom
990 Unexpected software error
Unexpected software error
detected.
991 Unexpected software error
Unexpected software error
detected, which does not
affect operation of the
machine.
998 Application start error
No applications start within
60 seconds after the power
is turned on.
999 Software update error
Software updating failed.
NOTE: If a problem always occurs in a specific situation (for example, same printer
driver settings, same image file), the problem may be caused by a software
error. In this case, send the following data and information to your product
specialist or regional representative.
• Symptom/Possible causes/Action taken
• Summary sheet (SP mode "1 Service", [Print Summary])
• SMC All (SP5-990-002)
• Logged data (SP5-990-004)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program
address where the problem is logged.)
• Image file which causes the problem, if possible
SM
Possible Cause/Required Action
• Defective controller
Replace the controller if the error is frequent.
The machine does not stop and the SC code is not
displayed. The machine automatically recovers.
However, the SC code is logged in the engine
summary sheet (SMC).
• Loose connection of RAM-DIMM, ROM-DIMM
• Defective controller
• Software problem
1. Turn the main switch off and on.
2. Check if the RAM-DIMM and ROM-DIMM are
properly connected.
3. Reinstall the controller system firmware.
4. Replace the controller.
• Controller DIP SW1 setting incorrect.
• Defective software on IC card.
• Controller software download error.
1. Try downloading the controller firmware again.
2. Replace the controller.
4-9
CONTROLLER ERROR
G081/G092