Rings you may hear 30 Answering calls at a prime telephone 31 Using a central answering position (CAP) module 31 Customizing your CAP module 32 Monitoring telephones with the CAP module 33 Release button 33 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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Turning Privacy on or off for a call 49 Creating a conference by releasing privacy 50 Making a call private 50 Checking call length using Call Duration Timer 50 Disconnecting by accident 51 Time 51 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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Preventing a telephone from using Saved Number Redial 70 Handling many calls at once 73 Using Hold 73 Retrieving a held call 73 Holding automatically 73 P0881591 Issue 01 Table of Contents / iii Modular ICS 4.0 System Coordinator Guide...
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Communicating in the office 95 Paging 95 Making a page announcement 95 Activating and deactivating the ability to page 96 Creating page zones 96 Using Page with external paging equipment 98 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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Finding out what a button does using Button Inquiry 115 Making the display darker or lighter using Contrast adjustment Changing the language on the display 116 English 116 French 116 P0881591 Issue 01 Table of Contents / v Modular ICS 4.0 System Coordinator Guide...
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Assigning or unassigning lines to a group 138 Setting the distribution mode 139 Setting the hunt delay 141 Programming busy line setting 142 Programming the queue time-out 143 Programming the overflow set 144 Setting the name 145 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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Automatic Recall 161 ISDN BRI terminals 162 ISDN applications for BRI and PRI 162 Videoconferencing and video telephony 162 Desktop conferencing 162 File transfer 162 Telecommuting 162 P0881591 Issue 01 Table of Contents / vii Modular ICS 4.0 System Coordinator Guide...
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Turning the auxiliary ringer for a telephone on or off 179 Using Host System dialing signals 180 Link 180 Preventing a telephone from using Link 181 Pause 181 Long Tones 182 Programmed Release 183 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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Troubleshooting 199 Using the alarm telephone 199 Reporting and recording alarm codes 199 Testing the telephone 199 Testing the telephone display 200 Testing the telephone buttons 200 P0881591 Issue 01 Table of Contents / ix Modular ICS 4.0 System Coordinator Guide...
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Testing the speaker in the telephone handset 201 Testing the telephone headset 201 Testing the telephone speaker 201 Testing the power supply to a telephone 202 Common feature displays 203 Index 209 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Emergency 911 Dialing State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
• Personal programming is available to anyone through the Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves. Modular ICS 4.0 System Coordinator Guide Norstar Programming Record P0881591 Issue 01...
See “The programming overlay” on page 6. When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.
Examples of telephones with two-line displays are shown in the illustration. M7310 M7324 The next illustration numbers the buttons that are used for both day-to-day communication and programming on the M7310. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Allows you to enter a feature code while using or programming the telephone. Puts an active call on hold. Hangs up an active call or ends programming. Modular ICS 4.0 System Coordinator Guide display button...
Norstar Programming Overlay heading for the Heading current level Moves you one Back item back at the current level Modular ICS 4.0 System Coordinator Guide Shows you the first setting Show within the level Moves you one Next item forward at...
Routing Service that decides what lines a call uses. P0881591 Issue 01 Getting started with Norstar / 7 ª º ÅΘȈ and entering ‡¤‡fi°‡ and the codes for turning Modular ICS 4.0 System Coordinator Guide...
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Companion portable telephone registration. Time and date - Change the time, date, or both. Time&Date System programming - On an XC system, you can System prgrming enable or disable registration for Companion portable telephones. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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Getting started with Norstar / 9 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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10 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
The display shows the first of the seven headings available for administration programming. ® Press to end the session. After a few seconds, the time and date reappears on the display. ® Modular ICS 4.0 System Coordinator Guide . It’s the same as ). Press RETRY...
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For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Entering letters and numbers using the dial pad fourth press P0881591 Issue 01 ƒ ••°›fl‹ ••ÊȘ‰ (which is the same ¤¤‡›¤ ıÅÍÈÇ ÅΘȈ Modular ICS 4.0 System Coordinator Guide / 13 ) or first press second press third press...
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In this example, you are changing the date to July 15, 1998. Press NEXT. Minutes:30 NEXT CHANGE Press CHANGE. Year:97 NEXT CHANGE Press the dial pad buttons to enter the year. Year:___ CANCL Press NEXT. Year:98 NEXT CHANGE Modular ICS 4.0 System Coordinator Guide ® to end your P0881591 Issue 01...
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P0881591 Issue 01 Frequently used programming operations / 15 ® to end your session. Modular ICS 4.0 System Coordinator Guide...
Jan 1 12:00pm Feature: Password: RETRY The passwords can be changed. See “Using passwords” on page 171 for more information. Modular ICS 4.0 System Coordinator Guide ƒ Press ••¤flfl‹›› Press ‡¤‡fi°‡ Press P0881591 Issue 01...
Frequently used programming operations / 17 ‘ Press until the display shows System prgrming. ≠ Press ‘ Press ≠ Press ‘ Press until the display shows AutoTime&Date. Press CHANGE to choose Y or N. ƒ Press ••¤flfl‹›› Press Modular ICS 4.0 System Coordinator Guide...
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BKSP Select a line for the speed dial code 01:nnnnnnnn CHANGE Use prime line CHANGE Stop pressing CHANGE when the display shows the prime line again. Modular ICS 4.0 System Coordinator Guide ¤‹fl›fl Press ‘ Press three times. ≠ Press ‚⁄...
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Name:Sys Spd Di... CHANGE ...al 01 ... CHANGE Name:___ --> Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want. Name:S BKSP --> P0881591 Issue 01 Frequently used programming operations / 19...
Enter the internal number (DN) of the telephone or Show set:___ LIST voice mail extension. In this example, it’s 221. Modular ICS 4.0 System Coordinator Guide Use the dial pad and --> until you have the entire name. ‘ Press ®...
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Terminals and Sets heading. End of session P0881591 Issue 01 Frequently used programming operations / 21 ≠ ‘ then ‘ to use the name you have entered. ® to end your session. Modular ICS 4.0 System Coordinator Guide on the display.
Name:Line002 CHANGE Decide what name you want to give to the line. Name:___ --> Name:L BKSP --> Modular ICS 4.0 System Coordinator Guide ƒ ••¤flfl‹›› ¤‹fl›fl ‘ Press ≠ Press Enter the three-digit number of the line you want to name.
® Press to end your session. ƒ ••¤flfl‹›› ¤‹fl›fl ≠ Press Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 225. Modular ICS 4.0 System Coordinator Guide...
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CHANGE Fwd to:221 CHANGE You can press CLR to change the destination back to Change the number of times the telephone rings before it is forwarded Press Fwd to:221 CHANGE Use the CHANGE button to choose the number of times...
If the set has been given a name, it appears on the display. Press 225:225 FIND Press Capabilitiesˆ Press Fwd no answerˆ P0881591 Issue 01 Frequently used programming operations / 25 ƒ ••¤flfl‹›› ¤‹fl›fl ≠ ≠ ≠ ‘ Modular ICS 4.0 System Coordinator Guide...
Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone.
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≠ Press ‘ Press twice. Press CHANGE to turn the feature on. A second press turns it off again. Press your session. three times to return to the Terminals and Sets Modular ICS 4.0 System Coordinator Guide ® to end...
Use a basic password so others can take care of programming such as changing user speed dials, changing names, and changing the time and date. Modular ICS 4.0 System Coordinator Guide See “Turning on Line Redirection” on page 88. See “Picking up a call ringing at another telephone”...
For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up.
A shorter double ring A brief single ring Three beeps descending in tone Modular ICS 4.0 System Coordinator Guide ˙ There is an incoming call on the line. You have placed a call on hold. Someone else has put a call on hold on that line.
001 so the system has transferred it to you. The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you. Modular ICS 4.0 System Coordinator Guide...
See “Time savers for making calls” on page 63 and “Customizing your telephone” on page 115 for information on programming memory buttons. Buttons on a CAP module cannot be assigned as answer buttons. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone. P0881591 Issue 01 Answering calls / 33 ® ƒ to end a feature you Modular ICS 4.0 System Coordinator Guide...
Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Modular ICS 4.0 System Coordinator Guide , you see only the line number or ƒ°⁄⁄ P0881591 Issue 01...
P0881591 Issue 01 Answering calls / 35 , you see only the line number or . The display reads ˆSelect a £ before you can press Modular ICS 4.0 System Coordinator Guide or VIEW to...
Picking up a call ringing at another telephone You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup. Answering any ringing telephone using Directed Pickup You can answer any telephone that is ringing in your Norstar ƒ‡fl...
Press Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.
(You may use an internal autodial button to do this.) If you decide not to answer a ringing call after ƒ you have activated Directed Pickup, press ƒ°‚‚ Modular ICS 4.0 System Coordinator Guide Answering calls / 39...
The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended. Modular ICS 4.0 System Coordinator Guide You have tried to pick up a call on someone else’s private line.
See the Norstar Modular ICS 4.0 Installer Guide for more information. M7100N telephones and ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored. You cannot make calls using Answer buttons. If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button.
® hold. ˙ 2. Press . The call is disconnected. 3. Press Modular ICS 4.0 System Coordinator Guide , to place one caller on hold. Press to speak to the remaining party. P0881591 Issue 01...
You can re-establish the conference. 1. Press P0881591 Issue 01 . The second person is put on hold. . The first party is on hold. , if necessary, to switch parties. Modular ICS 4.0 System Coordinator Guide Answering calls / 43 ˙...
Line001 TRANSFER Press held line For other displays, see “Common feature displays” on page 203. Modular ICS 4.0 System Coordinator Guide ƒ‡‚ ƒ‡‚ You are trying to add a fourth party to your conference call, or to join two conferences together.
The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See “Changing Handsfree for a telephone” on page 47. You must turn on Handsfree for a telephone to be able to use a headset. Answering calls without lifting the receiver 1.
2. Hang up the receiver. Changing a handsfree to a regular call Lift the receiver. Modular ICS 4.0 System Coordinator Guide . The telephone’s internal microphone . (If you don’t have a prime line assigned to switch off the telephone microphone...
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A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the twice.
Privacy control cannot be used on internal or conference calls. P0881591 Issue 01 (the default System Coordinator and enter the internal number of the twice. four times. Modular ICS 4.0 System Coordinator Guide Answering calls / 49 ƒ°‹...
Displays 221 02:47 Modular ICS 4.0 System Coordinator Guide ƒ‡‡ , you can see how long you The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds.
BKSP. When the number is complete, select a line or lift the receiver. This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER. Modular ICS 4.0 System Coordinator Guide...
Line001 TRANSFER No last number No line selected Modular ICS 4.0 System Coordinator Guide Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Wait for the telephone to be answered. If no...
Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.
Programming a memory button with a line pool feature code When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. Modular ICS 4.0 System Coordinator Guide ƒfl› P0881591 Issue 01...
You cannot use Standard dial on an M7100 telephone unless you pick up the receiver first. If you have an M7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.
If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. Modular ICS 4.0 System Coordinator Guide ƒ°fi ). This does not affect ƒfl·...
6. Press CHANGE to choose Y (Yes) or N (No) P0881591 Issue 01 (the default System Coordinator and enter the internal number of the twice. nine times. The display shows Priority Modular ICS 4.0 System Coordinator Guide Making calls / 59...
Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.
Autodial full Button erased Enter digits QUIT Intercom #: ___ QUIT Modular ICS 4.0 System Coordinator Guide as the line for an external autodial √ Continue to enter digits until the number is complete. Press erase an incorrect digit. Press OK when you are finished.
No last number Tip - You can copy a number onto an autodial button using Last Number Redial. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the three times. The display shows twice.
There is no difference between using User Speed Dial and using System Speed Dial. They differ only in how you program them. P0881591 Issue 01 Time savers for making calls / 67 to quickly dial external telephone Modular ICS 4.0 System Coordinator Guide ƒ‚...
01:9___ CANCL BKSP Enter digits QUIT Invalid code No number stored Modular ICS 4.0 System Coordinator Guide or OK. Continue entering the number you want to √ program. You can change the number by ˙ pressing BKSP or finished, press...
Select a free external line or line pool and enter the speed dial feature code again. The system cannot dial the number stored. Reprogram the number. while you are on the call. Modular ICS 4.0 System Coordinator Guide ƒfl‡...
7. Press no:. 7. Press CHANGE to choose Y (Yes) or N (No). Displays Hidden number Modular ICS 4.0 System Coordinator Guide when you are not on a call. ƒ•‚ (the default System Coordinator and enter the internal number of the three times.
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Time savers for making calls / 71 You have tried to save the number of an No number saved incoming call. You can only save numbers that you have dialed yourself. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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72 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Listening on hold If you have been put on hold, you can hang up the receiver ˙ while you wait for the other person to return. 1. Press P0881591 Issue 01 ˙ alternates between two Modular ICS 4.0 System Coordinator Guide ˙...
Displays On hold: LINENAM Using Call Queuing If you have more than one call ringing at your telephone, you ƒ°‚⁄ can choose the call that has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls.
Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. ƒ‡‚ Transferring a call 1. Press 2. Call the person to whom you want to transfer the call.
Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.
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You cannot transfer the call because of telephone or line restrictions. Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line. Modular ICS 4.0 System Coordinator Guide ®...
1. Press 2. Dial the number of the telephone you want to camp the call Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.
The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. ƒ‡› Modular ICS 4.0 System Coordinator Guide...
Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Modular ICS 4.0 System Coordinator Guide ƒfl‚ ) or press PAGE to P0881591 Issue 01...
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Record the code shown. Use Page EXIT ) or press PAGE to announce the call and its retrieval code. All available retrieval codes are in use. Transfer the call or take a message instead. Modular ICS 4.0 System Coordinator Guide Transferring calls / 81...
Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on.
You can answer the call by pressing the button next to the flashing indicator. P0881591 Issue 01 and enter the number of the internal , all calls go to the destination Modular ICS 4.0 System Coordinator Guide ƒ›...
Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see “Programming Hunt Groups” on page 135. Line Redirection takes precedence over Forward no answer. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Call Forward features or Call Forward programming. Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. Tip -...
DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.
Your calls are being forwarded to telephone CANCL 221. Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. Modular ICS 4.0 System Coordinator Guide Forwarding your calls / 87...
2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn a telephone’s ability to redirect calls on and off. You need the programming template found at the front of this guide.
Displays while redirecting lines Intercom Line Redirection QUIT REMOVE Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the twice. three times. The display reads You selected the intercom button as the facility to place the call on.
˙ Continue to press the lines to be redirected. Press or OK when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Modular ICS 4.0 System Coordinator Guide...
You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out.
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If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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94 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Page zone 0 is all zones. ƒfl⁄ Internal ƒfl¤ External ƒfl‹ Combined P0881591 Issue 01 ƒfl‚ and zone (0 to 6) (code 2 has no zones) and zone (0 to 6) Modular ICS 4.0 System Coordinator Guide...
1. Press 2. Press ≠ password). 3. Press telephone you want to program. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator and enter the internal number of the twice. seven times. The display reads Paging. (the default System Coordinator...
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5. Press 6. Press CHANGE to select the setting: 1, 2, 3,4, 5, 6 or None. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location.
Sending a message You can leave a message on the display of another telephone in your Norstar system. Modular ICS 4.0 System Coordinator Guide A page is already being made in the page zone you have requested. ƒ⁄...
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For more information on the Message Reply Enhancement ƒ⁄ feature, see the Norstar Modular ICS 4.0 Installer Guide. 1. Press 2. On a telephone with a two-line display, press ADD. (This step is not necessary on a telephone with a one-line display.)
On a telephone with a one-line display Press On a telephone with a two-line display Press CALL. Modular ICS 4.0 System Coordinator Guide . The display reads Cancel for:. . The display shows the first £ to move through your messages.
When doing so, the message waiting indicator on the analog telephone is turned off automatically. P0881591 Issue 01 Communicating in the office / 101 . The system automatically ˚•flfi ). For external messages, users Modular ICS 4.0 System Coordinator Guide...
Analog Station Module Press Waiting feature. On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. Modular ICS 4.0 System Coordinator Guide ƒ⁄ . The analog telephone to invoke the Cancel Message P0881591 Issue 01...
SHOW appears only if you have outstanding EXIT messages. Press SHOW to review messages you have sent. Press ADD to send a new message. Enter the internal number of the telephone to which you want to send a message. Modular ICS 4.0 System Coordinator Guide ƒ⁄...
For more information on Answer buttons see “Answer buttons” on page 40. ƒflfl Making a Voice Call Press Modular ICS 4.0 System Coordinator Guide You have one or more messages and one or ƒ°‚fl more new Call Logs. Press to change the first line of the display to the current time and date.
106 / Communicating in the office No voice call Voice call Modular ICS 4.0 System Coordinator Guide The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not Disturb is turned on;...
Call Log can help you to • keep track of abandoned or unanswered calls • track patterns for your callers (for example volume of calls and geographical location of calls) P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
Storing information for your current call can be helpful in many situations. For example, you may want to • record a caller’s information without using paper and pencil Modular ICS 4.0 System Coordinator Guide ƒ•°› . The display shows the current or OK to select the display option. ƒ°⁄‹...
P0881591 Issue 01 Tracking your incoming calls / 109 to log an external call manually. ƒ°⁄fi to enable autobumping. to disable autobumping. ƒ°⁄¤ . The display shows the number £ Modular ICS 4.0 System Coordinator Guide or NEW to...
4. Dial any extra digits required. 5. Press an external line or line pool button. Modular ICS 4.0 System Coordinator Guide or MORE to view the information for a call or ERASE. or UNDO immediately after accidentally...
3. Enter your new four-digit password. The display reads Repeat New:. P0881591 Issue 01 Tracking your incoming calls / 111 ƒ•°fi . The displays reads to enter Call Log. If you have ƒ•°fi . The display reads Modular ICS 4.0 System Coordinator Guide...
KATE SMITH ¯ NEXT ERASE 12§KATE SMITH NEXT ERASE Modular ICS 4.0 System Coordinator Guide . The display reads or OK. The display reads The caller's name is unavailable. The caller’s number is unavailable. _ indicates a new item. MORE ¯...
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You have viewed your last old log item and now view your new log items. No information is available for the call. Modular ICS 4.0 System Coordinator Guide to change the first line...
To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. Modular ICS 4.0 System Coordinator Guide No log space has been assigned to the telephone.
The name of the feature assigned to a button £ is displayed when you press the button. Press or SHOW for additional information. ƒ Press the button you want to check. Press or EXIT when you are finished. Modular ICS 4.0 System Coordinator Guide ƒ•‚ ƒ•‡...
2. Press a number on the dial pad to choose the contrast level you prefer. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another.
OK to erase the button. The name of the feature assigned to a button is displayed when you press the button. SHOW £ appears when there is more information available. Press information. Modular ICS 4.0 System Coordinator Guide ƒ•‹ • or SHOW for additional...
For more information refer to “Finding out what a button does using Button Inquiry” on page 115. Modular ICS 4.0 System Coordinator Guide If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.
2. Write the telephone number and the internal number on the appropriate Norstar Receiver Card for each type and color of telephone that is to be installed. P0881591 Issue 01 Customizing your telephone / 119 Grey caps µ ß Modular ICS 4.0 System Coordinator Guide...
Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right- hand position on your telephone (the bottom button on the M7208 telephone). Modular ICS 4.0 System Coordinator Guide Norstar telephones are shipped from the factory P0881591 Issue 01...
P0881591 Issue 01 Customizing your telephone / 121 ∫ ∫ Set 241 ∫ Set 229 ∫ Set 242 ∫ Set 230 ∫ Set 243 ∫ Set 231 ∫ Set 244 Set 232 Modular ICS 4.0 System Coordinator Guide...
Tips - Page option ( Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute ƒ•°⁄...
‹ › , or NEXT. You hear the selected . The telephone rings. to adjust the volume; left end for lower Modular ICS 4.0 System Coordinator Guide ƒ•fl ƒ•°‚ ƒ°‚fl...
2. Press MSG or press CALLS or ƒ£°‚fl Restoring the messages and calls indication Press Modular ICS 4.0 System Coordinator Guide . The current time and date ƒflfi ƒ°⁄¤ to see your messages, or to see your calls.
≠ system. 2. Press change. The display reads the model number of the P0881591 Issue 01 ƒ••°‡‹‡ ¤‹fl›fl to move through all the telephones on the when you see the telephone you want to Modular ICS 4.0 System Coordinator Guide...
Changing button programming Press number of buttons on the telephone (an example is shown in Displays at the end of this section). If the telephone has a CAP module, you can press CAP1 to see ‘ the buttons on the module. Press telephone.
5. Press CHANGE and enter the telephone number the same way you would dial it on the telephone. 6. Press OK. Modular ICS 4.0 System Coordinator Guide at User Speed Dial. The display shows to see the first speed dial code (71).
See “Changing the language on the display” on page 116. P0881591 Issue 01 User Preferences / 131 and choose the line (or enter a code for a at Call log opt’ns…. at Dialing opt’ns…. Modular ICS 4.0 System Coordinator Guide...
Code:F#65... TEL# B03:160455512... TEL# Externl tel #... TEL# Modular ICS 4.0 System Coordinator Guide There are ten memory buttons and twelve FIND dual memory buttons on the telephone you are viewing. Press looking at what’s on each button. A line appears on the button. You cannot FIND store a feature or number on it.
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Either nothing is stored on the button or you FEATR have just cleared the button by pressing CLR. The button is occupied by the Handsfree FIND feature. You cannot store a feature or number on it. Modular ICS 4.0 System Coordinator Guide User Preferences / 133...
The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading to Modular ICS 4.0 any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups, they must be programmed.
• Voice Call Adding or removing members from a group Modular ICS 4.0 supports 30 groups programmed with up to 40 members per group to a maximum of 600 members system- wide. For the recommended configuration please refer to the Modular ICS Installer Guide.
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System . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. (There . The display shows the members for that ‘ to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).
Hunt Group calls to the prime set before the Hunt Group can receive the call. A line can be assigned to only one group. Modular ICS 4.0 System Coordinator Guide (SCPLUS). The display shows until the display shows System .
. The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. . The display shows Line assignment. . The display shows Show line:. ‘ to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).
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Once a call goes to the overflow position it is no longer a Hunt Group call. 1. Place the programming overlay on any M7310 or M7324 ƒ••¤flfl‹›› telephone. 2. Press The display shows Password:. Modular ICS 4.0 System Coordinator Guide (CONFIG). P0881591 Issue 01...
. The display shows Member DNs:. until the display shows Mode. ‘ to continue programming. (SCPLUS). The display shows until the display shows System . The display shows Hunt groups. . The display shows Show group. Modular ICS 4.0 System Coordinator Guide (CONFIG).
3. Press ‘ Terminals&Sets. 4. Press ≠ prgrming. 5. Press Modular ICS 4.0 System Coordinator Guide . The display shows Member DNs:. until the display shows Hunt delay. ‘ to continue programming. (SCPLUS). The display shows until the display shows System .
System . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. until the display shows Q Timeout:. ‘ to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).
11. Press CHANGE to change the overflow position. ® 12. Enter the new overflow position. 13. Press to exit or Modular ICS 4.0 System Coordinator Guide (SCPLUS). The display shows until the display shows System . The display shows Hunt groups. . The display shows Show group.
System . The display shows Hunt groups. . The display shows Show group. . The display shows Member DNs:. . The display shows Name:. ‘ to store the name. to continue programming. Modular ICS 4.0 System Coordinator Guide (CONFIG).
If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone P0881591 Issue 01 Connect to jack wired from distribution block Connect to receiver Modular ICS 4.0 System Coordinator Guide...
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148 / Telephone features Mounting a Norstar telephone on the wall Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Step-by-step instructions for adding or changing the name of a telephone or a line are in “Changing the name of a telephone” on page 20. Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters.
(The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) Modular ICS 4.0 System Coordinator Guide ƒ°fi to stop calls from ringing at your while your telephone is ringing.
Turning Background Music off ƒ£°fl The music stops automatically if you make or answer a call or if you press P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Telephone features / 151 ƒ°fl...
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PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Norstar set has been configured. Outgoing calls are made from the intercom buttons. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
Business Name has been programmed. The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Emergency 911 Dialing Modular ICS 4.0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network.
Private Branch Exchanges (PBX) such as Norstar. FX (Foreign Exchange) FX calls connect your Norstar set to a remote CO. It provides the equivalent of local service at the distant exchange. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Call by Call basis • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. P0881591 Issue 01 ISDN PRI and BRI / 157 Modular ICS 4.0 System Coordinator Guide...
158 / ISDN PRI and BRI ISDN BRI Modular ICS 4.0 supports a maximum of 30 ISDN sets on the system. The following ISDN services are supported: • incoming calls • outgoing calls • Calling Line Identification Presentation • Sub-addressing •...
The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name P0881591 Issue 01 ISDN PRI and BRI / 159 Modular ICS 4.0 System Coordinator Guide...
3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Modular ICS 4.0 System Coordinator Guide ƒ°⁄· allows you to block the P0881591 Issue 01...
Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dial pad. P0881591 Issue 01 ISDN PRI and BRI / 161 Modular ICS 4.0 System Coordinator Guide...
Telecommuting Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. P0881591 Issue 01 ISDN PRI and BRI / 163 Modular ICS 4.0 System Coordinator Guide...
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Preventing certain calls from being made Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone. The restrictions are programmed by your installer or customer service representative.
Off, Manual or Automatic. Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator twice. at Services.
168. P0881591 Issue 01 Using System features / 167 (the default System Coordinator twice. at Services. The display reads . The display reads Sched:Nightˆ. and use CHANGE to set the Service to Modular ICS 4.0 System Coordinator Guide...
2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. Modular ICS 4.0 System Coordinator Guide Turns on Ringing service. When used at the direct-dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone).
ƒ°‡‚ telephone 1. Press £ active Service. ® 2. Press to move through the active schedule. 3. Press to exit. P0881591 Issue 01 Using System features / 169 . The display shows the first Modular ICS 4.0 System Coordinator Guide...
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<Sched> until * QUIT No services ON Services For other displays, see “Common feature displays” on page 203. Modular ICS 4.0 System Coordinator Guide £ You are viewing the active Services. Press ® NEXT or NEXT to see the other active Services.
Record your password in a secure place and change it periodically. P0881591 Issue 01 Using System features / 171 ƒ°‡⁄ Modular ICS 4.0 System Coordinator Guide...
The default Basic password is You can enter the Basic password after the following feature ƒ•• Ë͉ codes: ƒ ••ÊȘ‰ • • time and date) Modular ICS 4.0 System Coordinator Guide ¤‹fl›fl ıÅÍÈÇ (User Preferences) (to change the system ÅΘȈ P0881591 Issue 01...
Using System features / 173 (the default System Coordinator four times. at Passwords. until you see Progrming pswds ˆ. until you see the name of the password , CHANGE and the dial pad to enter the new Modular ICS 4.0 System Coordinator Guide...
Norstar system. It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone. Modular ICS 4.0 System Coordinator Guide (the default System Coordinator four times. at Passwords.
7. Press CHANGE to select Set1, Set2, Set3, Set4, Set5 or None. P0881591 Issue 01 Using System features / 175 (the default System Coordinator at Terminals&Sets. ≠ . The display reads until the display reads D-Dial. Modular ICS 4.0 System Coordinator Guide...
P0881591 Issue 01 Using System features / 177 (the default System Coordinator at Terminals&Sets. ≠ . The display reads until the display reads Hotline. Modular ICS 4.0 System Coordinator Guide...
• changing Background Music • changing Privacy • changing Do Not Disturb • using Ring Again Modular ICS 4.0 System Coordinator Guide • changing dialing modes (Automatic Dial, Pre-Dial, and Standard Dial) • using Voice Call Deny • saving a number with Saved Number Redial •...
P0881591 Issue 01 Using System features / 179 (the default System Coordinator at Terminals&Sets and enter the until the display reads Restrictions. twice. until the display reads Set lock. (the default System Coordinator at Terminals&Sets. Modular ICS 4.0 System Coordinator Guide...
The Link symbol (¤) uses two of the 24 spaces in a dialing sequence. Modular ICS 4.0 System Coordinator Guide ≠ . The display reads until the display reads Aux. ringer.
PBX features or host systems. P0881591 Issue 01 Using System features / 181 (the default System Coordinator and enter the internal number of the three times. The display reads twice. three times. The display reads Allow Modular ICS 4.0 System Coordinator Guide ƒ‡°...
Norstar system. Displays Long Tones: Modular ICS 4.0 System Coordinator Guide • inserts a 1.5 second pause into the ƒ°‚° At the appropriate time, press any dial pad ƒ...
You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth Run/Stop, and any digits or commands that follow it in a programmed dialing sequence. P0881591 Issue 01 Using System features / 183 ƒ•°· ƒ•· Modular ICS 4.0 System Coordinator Guide...
European office. Your Norstar system has a leased line to Europe with reduced Modular ICS 4.0 System Coordinator Guide ƒ°‚› You have entered a code that can be used only in a programmed autodial or speed dial sequence, not on a call you dial directly.
DISA. If your installer or customer service representative programs the line used for remote access to answer a call automatically and wait for a DISA internal number, callers P0881591 Issue 01 Using System features / 185 Modular ICS 4.0 System Coordinator Guide...
2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
Class of Service. You hear system dial tone again after five seconds. • Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds. Enter your COS password. Modular ICS 4.0 System Coordinator Guide •...
If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See “Using your Norstar system from an external location” on page 184. Modular ICS 4.0 System Coordinator Guide ƒfl° P0881591 Issue 01...
The display shows Password:. P0881591 Issue 01 Using System features / 189 (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not programmed into your system. Modular ICS 4.0 System Coordinator Guide (CONFIG).
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® 9. Press CHANGE to choose Y (Yes) or N (No). 10. Press to exit or Modular ICS 4.0 System Coordinator Guide (SCPLUS). The display shows until the display shows System . The display shows Change DNs. . The display shows Featr settings.
Set profile allows you to view but not change the programming settings for each Norstar set. You can access Set Profile from ƒ••Í‰Ê any M7310 or M7324 telephone, even while you are on a call. 1. Press 2. Enter the internal number of the telephone whose programming you want to review.
Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming. Modular ICS 4.0 System Coordinator Guide ) on an intercom button. On the P0881591 Issue 01...
The M7100 telephone has no line buttons for its lines. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone.
If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used.
Volume bar The volume bar controls the volume of the receiver, telephone √ ringer, handsfree speaker, and headset. Press either end of the volume bar Modular ICS 4.0 System Coordinator Guide ˙ Dial pad button ® • £...
General System features / 197 Wall mounting Norstar telephones can be mounted on a wall. Contact the installer or customer service representative if you want to have any telephones in your system wall-mounted. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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198 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
P0881591 Issue 01 Report this alarm and the time it occurred to your installer or customer service representative. Modular ICS 4.0 System Coordinator Guide...
BLF before the test started. Pressing any button ends the test. ƒ°‚fi Testing the telephone buttons 1. Press 2. Press TEST or Modular ICS 4.0 System Coordinator Guide ƒ•‚ ® ƒ unless you are testing those . The display reads Display ˙...
˙ to go ahead with a headset test. £ , then ˙ to go ahead with a speaker test. Modular ICS 4.0 System Coordinator Guide Troubleshooting / 201 or NEXT twice. The or NEXT until the or NEXT until the...
Power test. 2. Press TEST or test. You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button.
Call Display services.) You are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221. Modular ICS 4.0 System Coordinator Guide...
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Line001 transfer Line001 waiting No calls waiting No line selected Modular ICS 4.0 System Coordinator Guide You are connected to an internal call. Press TRANSFER to transfer the call. You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone.
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You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. Modular ICS 4.0 System Coordinator Guide ) or press BLOCK...
QUIT BKSP Invalid number Line denied Modular ICS 4.0 System Coordinator Guide The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available.
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Common feature displays / 207 The destination you have chosen for line Restricted call redirection is restricted. P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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208 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
30 using the Release button 33 Voice Call 105 apply button cap labels 118 ATA (analog terminal adapter) dialing signals 182 using dialing modes 58 Auto Call information (see Caller ID set) Autodial Modular ICS 4.0 System Coordinator Guide...
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BKSP 196 blocking calls (see Do Not Disturb) busy 53 busy tone, fast 187 button cap labels 118 Modular ICS 4.0 System Coordinator Guide applying 118 button caps 119 button defaults M7100 telephone 123 M7208 telephone 123 M7310 telephone 121...
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31 customizing 32 M7324 telephone 31 monitoring calls 33 sending messages 99 telephone 31 using 31 central answering position (see CAP) Centrex template 123 changing settings automatic Call Forward 84 Modular ICS 4.0 System Coordinator Guide Index / 211 –...
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51 length of a call 50 defaults button assignments 120 deleting Call Log items 109 Modular ICS 4.0 System Coordinator Guide messages from list 102 programmed features 117 Denied in admin 203 desktop conferencing using ISDN 162 dial pad...
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Autobumping canceling using autodial button external internal Background Music canceling turning on Button Inquiry Call Duration Timer Call Forward canceling using Modular ICS 4.0 System Coordinator Guide Index / 213 £°⁄fi °⁄fi •⁄ •¤ £°fl °fl •‚ ‡‡ £› ›...
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£°‚¤ Group Listening °‚¤ canceling using •°‚fl Hide message display ‡⁄ Host System Dialing Signals Link Modular ICS 4.0 System Coordinator Guide Language Last Number Redial Line Pool Access Line Redirection Message £‹ •‡ Page Password Priority Call Privacy Restriction Service °‚°...
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125 Class of Service password Conference Calls 41 contrast adjustment 116 dialing modes 57 dialing signal Index / 215 °‚‚ •• £°° °° canceling flfl using Link 180 Long Tones 182 Modular ICS 4.0 System Coordinator Guide...
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Test a Telephone 199 Time and Date 172 Trunk Answer 39 User Preferences 127 Voice Call 104 Modular ICS 4.0 System Coordinator Guide Voice Call Deny 105 file transfer using ISDN 162 Forward denied 87 Forward> 87 forwarding calls 23...
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Invalid location 124 Invalid number 65 Invalid number 77 Invalid zone 97 ISDN (Integrated Services Digital Network) applications 162 connecting to 162 description 153 desktop conferencing using equipment 162 Modular ICS 4.0 System Coordinator Guide Index / 217 – –...
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178 telephone programming 178 using alternate or scheduled services 165 line assignment 192 button Modular ICS 4.0 System Coordinator Guide moving 30 button, using to choose a line 55 changing the name 22 indicators, description 30 –...
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100 Messages & Calls 104 Microphone muted 105 monitoring calls 40 with CAP 33 line pool status 60 lines (see also Disconnect Supervision) 192 telephone status 60 transferred calls 82 Modular ICS 4.0 System Coordinator Guide...
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No line to use 91 No log assigned 114 No number saved 71 No number stored 68 No resume item 114 Modular ICS 4.0 System Coordinator Guide No services ON 170 No voice call 106 Norstar Programming Report 2 Norstar system dial tone 187...
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6 recording changes 2 starting and ending a understanding changes, planning 3 features on buttons 116 Installer 11 lines Modular ICS 4.0 System Coordinator Guide Index / 221 programming 2 ª º – – session 11 programming 2...
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Do Not Disturb on Busy external autodial button Forward no answer 84 Forward on busy 85 Handsfree 47 Handsfree Answerback Modular ICS 4.0 System Coordinator Guide using a telephone for 3 programming telephones Last Number Redial 66 Link 181 Saved Number Redial 70...
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Call Forward 161 Service Schedules Evening Sched 171 Lunch Sched 171 Night Sched 171 Sched 4 171 Sched 5 171 Sched 6 171 Services overriding 171 Restriction service 165 Ringing service 165 Modular ICS 4.0 System Coordinator Guide Index / 223...
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Square template button defaults 123 standard dial 57 Start of list 104 Still in trnsfer 77 Modular ICS 4.0 System Coordinator Guide stopping calls from ringing at your telephone 150 stuttered dial tone 187 suspending a call (see also Call...
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ISDN applications 162 VIEW 196 viewing active Services 169 Call Log 109 messages 100 Voice Call 104 Voice call 106 voice mail Modular ICS 4.0 System Coordinator Guide Index / 225 handset 201 – – –...
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226 / Index accessing your Norstar system 114 using Call Forward 87 volume bar 196 control 196 Wait for Dial Tone 184 wall mounting telephones 197 Your list full 104 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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Return mail address: Documentation User Comments Survey Enterprise Networks Training and Documentation P.O. Box 833858 M/S H300 Richardson, TX 75083-3858 Fax to: Documentation User Comments Survey Enterprise Networks Training and Documentation 1-972-684-8699 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide...
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4. Is this document clearly written? 5. Is the information in this document complete for its purpose? 6. Does this document help you do your job? Comments: Optional: Your name Company Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01...
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After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.