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Nortel i2002 User Manual

Nortel i2002 User Manual

Internet telephone
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Standard - Nortel Networks Confidential
i2002 Internet Telephone
User Guide
MCP 3.0 Standard (04.02)
Part No. NN10319-111
July 2004

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  • Page 1 Standard - Nortel Networks Confidential MCP 3.0 Standard (04.02) Part No. NN10319-111 July 2004 i2002 Internet Telephone User Guide...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Trademarks *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. NN10319-111...

  • Page 3: Table Of Contents

    Meet Me audio conferencing ......... 16 Getting to know the i2002 Internet Telephone ....... 17 i2002 Internet Telephone buttons .
  • Page 4 The i2002 Internet Telephone display ........20...
  • Page 5 Deleting an outbox entry ..........67 i2002 Internet Telephone User Guide...
  • Page 6 Internet Telephone indicator ........
  • Page 7 Index ............93 i2002 Internet Telephone User Guide...
  • Page 8 Standard—Nortel Networks Confidential Contents NN10319-111...

  • Page 9: About This Guide

    Standard—Nortel Networks Confidential About this guide Welcome This guide describes how to setup and get started using your Nortel Networks i2002 Internet Telephone. Topics include: • Setting up and initializing your i2002 Internet Telephone • Introducing your i2002 Internet Telephone •...

  • Page 10: Audience

    Standard—Nortel Networks Confidential viii About this guide Audience This guide is intended for subscribers of the i2002 Internet Telephone services and features. Text conventions This guide uses the following text conventions: bold text Indicates the i2002 softkey you need to press Example: Press the Ok softkey.

  • Page 11: Related Publications

    Standard—Nortel Networks Confidential About this guide VoIP Voice over IP Wide Area Network Related publications Other publications related to the i2002 Internet Telephone User Guide: • i2002 Internet Telephone Quick Reference • i2004 Internet Telephone User Guide • i2004 Internet Telephone Quick Reference •...
  • Page 12 Standard—Nortel Networks Confidential About this guide NN10319-111...

  • Page 13: Setting Up And Initializing Your I2002 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone This section describes how to setup and initialize your i2002 Internet Telephone. Topics include: • Setup: Before you begin • Installing your i2002 Internet Telephone • Initializing your i2002 Internet Telephone •...
  • Page 14 Chapter 1 Setting up and initializing your i2002 Internet Telephone • active LAN connection Note: Optional keycaps for the buttons can be installed on your i2002 Internet Telephone. Refer to the installation manual packaged with these optional keycaps for further information.

  • Page 15: Installing Your I2002 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone Installing your i2002 Internet Telephone Warning: Severe damage will occur if this set is plugged into an ISDN connection. Contact your administrator to ensure that you plug the set into a 10/100-BaseT Ethernet jack.

  • Page 16: Initializing Your I2002 Internet Telephone

    Chapter 1 Setting up and initializing your i2002 Internet Telephone Initializing your i2002 Internet Telephone When you power up the i2002 Internet Telephone for the first time, you will see the introduction screen with a flashing Nortel Networks display as shown in the...
  • Page 17 Step 1: Enter an activation key When the i2002 Internet Telephone successfully connects to the server, the Activation key screen appears. Tip: Your system administrator will provide you with an activation key.
  • Page 18 Activation key > Alpha Lang Tip: If your i2002 Internet Telephone cannot locate the server, it will automatically retry every two minutes. After several attempts, if your telephone set does not locate the server, contact your system administrator for assistance.
  • Page 19 Tip: To change your password, refer to the Personal Agent User Guide. After entering your password the Location prompt displays. Step 3: Choosing your location If the i2002 Internet Telephone has been provisioned into the database and a user has been assigned, then the location screen displays. Karen 1.
  • Page 20 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone If you select Other, a warning message appears "Warning: A location was selected that may affect your emergency services. Display this warning in the future?". Select Yes or No. If you select Yes then you will be prompted with this warning every time you log in or when your telephone or server resets.

  • Page 21: Resetting Your I2002 Internet Telephone

    Internet Telephone” on page 37) or unplug your telephone. Upgrading firmware Tip: If there is a newer firmware load for your i2002 Internet Telephone then you need to upgrade. When the display prompts you to upgrade your firmware Install latest firmware?
  • Page 22 Standard—Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone NN10319-111...

  • Page 23: Introducing Your I2002 Internet Telephone

    Getting to know the i2002 Internet Telephone Features and services Your i2002 Internet Telephone is a device that is as familiar and easy to use as your traditional telephone, yet capitalizes on all the new capabilities available from your internet connection. Here are some of the features and services: •...
  • Page 24 Your i2002 Internet Telephone also provides features not available on traditional phone systems including: • instant messages: Send, receive and reply to instant messages on your i2002 Internet Telephone. • stock query: Obtain stock quotes directly on your i2002 Internet Telephone display.
  • Page 25 Chapter 2 Introducing your i2002 Internet Telephone • QoS: View and change the quality of service information for the media stream of the call on your i2002 Internet Telephone. Your service provider can use this information to analyze network performance. i2002 Internet Telephone User Guide...

  • Page 26: Useful Terms

    Multiple user logon Your i2002 Internet Telephone can support up to four lines. That means that four different people can log in to a single i2002 Internet Telephone to receive and place calls.

  • Page 27: Address Book

    Inbox Your i2002 Internet Telephone keeps track of all the calls you receive, which you can view by pressing the inbox button. Using the softkeys, you can view a list of all the people who have called you or just the calls that you have missed.

  • Page 28: Meet Me Audio Conferencing

    Standard—Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone Meet Me audio conferencing This system feature allows you to chair audio conferences by providing a dial in number and access code to participants. The chairperson activates the conference with their own password and the Meet Me audio conference window shows who has joined the conference.

  • Page 29: Getting To Know The I2002 Internet Telephone

    Chapter 2 Introducing your i2002 Internet Telephone Getting to know the i2002 Internet Telephone i2002 Internet Telephone buttons Your i2002 Internet Telephone includes buttons that provide instant access to features of the set. The following picture shows the buttons available on your i2002 Internet Telephone:...

  • Page 30: Using The I2002 Internet Telephone Quick Buttons

    Chapter 2 Introducing your i2002 Internet Telephone Using the i2002 Internet Telephone quick buttons The i2002 Internet Telephone quick buttons provide pre-programmed service access with a touch of a button. The quick buttons are located under the navigation buttons on your i2002 Internet Telephone.
  • Page 31 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone Table 1 i2002 quick buttons Pressing this quick button... Activates this function and softkeys... Address book Access to a network-based address book. Press • Call - to place a call to the entry that appears on the display •...

  • Page 32: The I2002 Internet Telephone Display

    Allows you to select an alternate server. A display prompts "Use Alternate Server?" and displays the IP and Port of the alternate server. Press • Ok - to have your i2002 Internet Telephone attempt to connect to the alternate server listed in the display •...

  • Page 33: Entering Alphanumeric Characters

    "o". You can cycle through the letters (and finally the actual number) by repeatedly pressing the number button. Names or words that have two adjacent letters that require the same button, such as in the name "nortel", are entered by entering the first character, briefly pausing, and entering the next letter.
  • Page 34 The letter "e" appears on the display. Press the 5 button three times. The letter "l" appears on the display. Note: Your i2002 Internet Telephone may already default to alphanumeric dialing. If you see the NoAlph softkey then you are already in alphanumeric dialing mode.

  • Page 35: Searching For Addresses

    Enter all of the characters of an entry name. Note: For information on searching the global address book refer to “Global Search” on page The default search method for the i2002 Internet Telephone is 1st Character Search. To search for an address Press a quick button to access your inbox, outbox or address book.

  • Page 36: Helpful Hints

    Delete an entry, Modify the entry or press Ok to return to the idle display. Helpful hints When navigating the i2002 Internet Telephone menus or entering text, keep the following tips in mind: • In a numbered menu list press the dialpad number that corresponds to the item on the list to select it.

  • Page 37: Recognizing Common I2002 Internet Telephone Icons

    Chapter 2 Introducing your i2002 Internet Telephone Recognizing common i2002 Internet Telephone icons. The i2002 Internet Telephone displays various icons to indicate call and feature status. The following table presents some of the more common icons that you will see on the display.
  • Page 38 Standard—Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone NN10319-111...

  • Page 39: Configuring The I2002 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone This section describes the settings that you can customize on your i2002 Internet Telephone. The Configuration menu of the i2002 Internet Telephone includes the following options: Config menu option Volume setting...

  • Page 40: Adjusting Volume Settings

    Adjusting ring pattern The i2002 Internet Telephone offers you several different ring patterns. You can select a ring pattern that is different from your co-workers to easily distinguish when your telephone is ringing.

  • Page 41: Adjusting Handset Volume

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone Select another volume setting to change or, press Save to apply the change you have just made. (Press Cancel to return to the idle display and your changes will not be applied.) Adjusting handset volume You can raise and lower the volume setting for the handset.

  • Page 42: Adjusting Handsfree Volume

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone Adjusting handsfree volume You can raise and lower the volume setting for the handsfree button. From the idle display Press the Config softkey. Choose the Volume Setting option, and press the Select softkey.

  • Page 43: Adjusting Contrast Setting

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone Adjusting contrast setting To set how light or dark the characters appear on your LCD display Press the Config softkey. Choose the Contrast Setting option, and press the Select softkey.

  • Page 44: Setting Im Display

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone Setting IM display You can choose to block all incoming instant messages so that the text does not appear on the telephone display. The default setting is ON. To change the IM display setting Press the Config softkey.

  • Page 45: Setting Ignore Action

    You can set the actions of the Ignore softkey. The Local setting stops an incoming call from ringing on your i2002 Internet Telephone, any other devices defined in your ring list continue to ring for the duration of the ring list before advancing to the next ring list.

  • Page 46: Specifying Location

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone Specifying location You have the ability to access the system from different locations. For example, you may move to another building or temporarily log into someone else’s i2004 Internet Telephone. At login, the system prompts you to select your location (from a pre-defined list) in order that emergency services may be correctly routed if needed.

  • Page 47: Setting Time Preferences

    Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone Choose your language option, and press the Select softkey or, Cancel to return to the idle display. Setting time preferences You can choose how the date and time displays on your telephone screen and set your time zone.

  • Page 48: Changing Time Format

    Choose the Display Version option and press the Select softkey. The screen displays: the system release, build and date, IPCM IP address and port, firmware version, MAC address, IP address of the i2002 and terminal ID, domain, and location. Use the navigation buttons to scroll through the information on the screen.

  • Page 49: Resetting Your I2002 Internet Telephone

    Press the Ok softkey to confirm the reset or, cancel to return to the idle display. Switching server control If you lost the connection to your server, your i2002 Internet Telephone will automatically switch to the secondary server. You can also manually switch to the secondary server.
  • Page 50 Standard—Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone NN10319-111...

  • Page 51: Making Calls

    Chapter 4 Making calls This section describes the various ways that you can place and receive calls on your i2002 Internet Telephone. Topics include: • Getting started with your i2002 Internet Telephone • Placing a call • Entering an address •...

  • Page 52: Getting Started With Your I2002 Internet Telephone

    Standard—Nortel Networks Confidential Chapter 4 Making calls Getting started with your i2002 Internet Telephone The following table lists the steps for some of the functions you will use on an everyday basis. To... Do this... Place a call 1. Pick up your handset or press the Handsfree button to go off hook on the primary line (the green line button).

  • Page 53: Placing A Call

    Note: The Rdial softkey does not appear on the display until after you have made your first call. Placing a call You can make calls with your i2002 Internet Telephone in any of the following ways: To make a call with the...

  • Page 54: Nn10319

    Standard—Nortel Networks Confidential Chapter 4 Making calls To make a call with the... Do this... Handset Pick up the handset. Headset button Press this button to go off-hook on the primary line (the green line button) and produce a dial tone.

  • Page 55: Searching For Addresses

    From the idle display of your telephone you can search the global address book and initiate calls. Press the Srch softkey on the idle display of your i2002 Internet Telephone. Highlight the field that you want to search as follows: 1.

  • Page 56: Adding Subjects To A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls Enter your search parameter. Use the dialpad and the Alph/NoAlph softkey to enter alpha and numeric characters Tip: To enter a wildcard symbol, press the * button on the dialpad. Press Ok. The display shows the results of your search. Press Call to initiate a call or Save to add this entry to your personal address book.

  • Page 57: Answering An Incoming Call

    Stop the call from ringing and handle it through a ring list. “Incoming call options” on page 53 for more information. Note: For information on how to set up ring lists refer to the Personal Agent User Guide. i2002 Internet Telephone User Guide...

  • Page 58: Active Call Actions

    If you are on an active call and someone else tries to call you on the same line, the the i2002 Internet Telephone alerts you with an audible beep and the ringing call information appears on the display. For example: While mjane and jdoe are talking, jdoe receives an incoming call from csmith.

  • Page 59: Switching Between Active Calls On The Same Line

    From: Cathy csmith Trnsfr Audio Call Park Switching between active calls on the same line To switch between calls that are on the same line Use the navigation buttons to display the inactive call. i2002 Internet Telephone User Guide...

  • Page 60: Ending A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls Press the line button associated with the call or, press the Switch softkey to switch calls. The following example describes how to switch between calls on the same line: Jdoe uses the navigation buttons to display the inactive call with mjane.

  • Page 61: Placing A Conference Call

    Jdoe presses the Hold softkey to resume the conversation with csmith. Placing a conference call The i2002 Internet Telephone allows you to connect calls together to form a conference. While on a call, you can initiate a conference call to connect new parties to the call.

  • Page 62: Placing A Call On Hold

    Standard—Nortel Networks Confidential Chapter 4 Making calls To complete the conference call, press the Join softkey. Tip: Any party, including the originator of the conference call, may hang up and the remaining callers on a conference call will still be connected.

  • Page 63: Transferring A Call

    While on a call, you can transfer a call to another party without waiting for that party to answer. The originating, or terminating party can initiate the transfer, but is no longer involved in the call upon completing the transfer. To transfer a call Press the Trnsfr softkey. i2002 Internet Telephone User Guide...
  • Page 64 Standard—Nortel Networks Confidential Chapter 4 Making calls Enter the address where you want to transfer this call, or press the quick buttons to access and select an entry from the inbox, outbox or address book. Press the Trnsfr softkey. The display prompts you to select whether or not you want to consult with the called party.

  • Page 65: Incoming Call Options

    To redirect an incoming call using the outbox or address book Press the Redrct softkey. Press an outbox or address book quick button. Choose the entry you wish to redirect to and press the Select softkey. Press the Redrct softkey. i2002 Internet Telephone User Guide...

  • Page 66: Declining A Call

    Standard—Nortel Networks Confidential Chapter 4 Making calls Declining a call When you decline an incoming call it stops ringing on your telephone. The caller receives a decline message and a busy signal. You can also decline a call and specify a reason if you have configured reject reasons through the View menu.

  • Page 67: Sending And Receiving Instant Messages

    Tip: For more information about creating a ring list refer to the Personal Agent User Guide. Sending and receiving instant messages Your i2002 Internet Telephone beeps to alert you when you receive a new instant message (IM) and shows the message on the display. To send an instant message press the quick button and select the Send IM option.
  • Page 68 Standard—Nortel Networks Confidential Chapter 4 Making calls NN10319-111...

  • Page 69: Managing Your Calls

    Chapter 5 Managing your calls This section describes how to manage your calls efficiently using both the i2002 Internet Telephone quick buttons and more advanced features in the View menu. The View menu option provides you with the following options:...

  • Page 70: Accessing The List Of Friends

    You can maintain a list of users on your system that you frequently contact, using the Personal Agent (if available). Through the View menu on your i2002 Internet Telephone you can see who, in your list of friends, is connected or unavailable.

  • Page 71: Changing Your Presence Status

    You can add up to four customized presence options to either the Connected or Unavailable options list. The text for a customized presence option can be up to 32 characters in length. To add an option to a list i2002 Internet Telephone User Guide...
  • Page 72 Standard—Nortel Networks Confidential Chapter 5 Managing your calls Press the View softkey. Choose the Presence option and press the Select softkey. Your current presence status appears on the display. Press the Change softkey. Use the up and down navigation buttons to choose either the Connected or Unavailable option lists.

  • Page 73: Adding Call Subjects

    24 characters. To create call reject reasons Press the View softkey. Choose the Reject Reasons option and press the Select softkey. Press the Add softkey and enter the desired text. i2002 Internet Telephone User Guide...

  • Page 74: Viewing Line Information

    Press the Ok softkey to return to the View menu. Using the inbox options Your i2002 Internet Telephone maintains an inbox list of calls that you returned. You can access this list through the View softkey or, by pressing the inbox quick...

  • Page 75: To Call An Inbox Entry

    Select softkey to access that inbox.) Choose an entry or enter the number associated with the entry. Press the Call softkey to dial the entry and return the call. To call an inbox entry while on an active call Press i2002 Internet Telephone User Guide...

  • Page 76: Saving An Inbox Entry To The Address Book

    Standard—Nortel Networks Confidential Chapter 5 Managing your calls Choose an entry or enter the number associated with the entry. Press Select. The active call is automatically put on hold and the new call rings. Saving an inbox entry to the address book If you enter a nickname for an entry that you save in your address book, then that name appears on your display when the person calls you.To save an entry in your...

  • Page 77: Managing Your Address Book

    Chapter 5 Managing your calls Managing your address book The i2002 Internet Telephone allows you to keep a list of addresses. Tip: Use the right navigation button to access to entry access details, including presence status. Use the left navigation button to scroll back to the previous screen.

  • Page 78: Managing Your Outbox

    If the entry is not in the list of friends, then the display prompts "Add to Friends?". Press the Yes or No softkey. Managing your outbox The i2002 Internet Telephone keeps a list of all your outgoing calls. Accessing your outbox To access your outbox and make a call Press .

  • Page 79: Deleting An Outbox Entry

    Choose the entry and press the right navigation button to access entry details. Press the Save softkey. The display prompts, “Save as >”. You can change the entry text. Press the Save softkey again. The display prompts "Add to Friends?". Press the Yes or No softkey. i2002 Internet Telephone User Guide...
  • Page 80 Standard—Nortel Networks Confidential Chapter 5 Managing your calls NN10319-111...

  • Page 81: Advanced Features And Services

    Standard—Nortel Networks Confidential Chapter 6 Advanced features and services The Services menu gives you access to many advanced i2002 Internet Telephone features: Services menu option Stock Query Send IM Call Forward Do Not Disturb User Login User Logout Retrieve Parked Call...

  • Page 82: Stock Query

    Standard—Nortel Networks Confidential Chapter 6 Advanced features and services Stock query Your i2002 Internet Telephone can be set up to display stock quotes on the display. Note: This feature may not be activated for your system. Contact your system administrator for more information.

  • Page 83: Instant Messaging

    Send an IM to an entry in the inbox, outbox or address book To send an instant message to an entry in your address book or outbox Select the Servcs softkey. Press the down navigation button to choose the Send IM feature and press the Select softkey. i2002 Internet Telephone User Guide...

  • Page 84: Handling Incoming Instant Messages

    Enter your message text. Press the Send softkey. A confirmation message appears. Handling incoming instant messages When your i2002 Internet Telephone beeps to alert you of a new instant message (IM), you can Use the navigation buttons to scroll through the IM text.

  • Page 85: Forwarding A Call

    Note: If there is more than one user logged into the i2002 Internet Telephone then you must press the line button next to the line you want to forward.

  • Page 86: Do Not Disturb (Dnd)

    The Do Not Disturb feature blocks all calls on a per line basis and prevents them from ringing on your i2002 Internet Telephone. If your i2002 Internet Telephone is the only device defined in your active ring list then any incoming calls will be directly sent to the next ring list.

  • Page 87: User Login

    Standard—Nortel Networks Confidential Chapter 6 Advanced features and services User login To log in as an i2002 Internet Telephone user Press the Servcs softkey. Press the down navigation button to choose the User Login option and, press the Select softkey.

  • Page 88: Global Search

    Standard—Nortel Networks Confidential Chapter 6 Advanced features and services Press the down navigation button to choose the Retrieve Parked Call option and press the Select softkey. The screen prompts you to enter the call ID. Enter the call ID and press Ok. You are connected with the call and the display shows all of the active call softkeys.

  • Page 89: Program Key

    Cancel softkey to return to the idle display. You can call the entry and also save it to your personal address book. Program Key With a simple press of a button, the unused line keys on your i2002 Internet Telephone can simplify everyday features that you use.You can program keys to: •...

  • Page 90: Remove A Programmed Key

    Standard—Nortel Networks Confidential Chapter 6 Advanced features and services • when the primary line user logs off, then the second line button users programming appears on unoccupied line buttons Note: The primary line key (1) is not available for programming.

  • Page 91: Troubleshooting

    Locating the MAC address Examine your i2002 Internet Telephone set. The white label on the left of the set shows a series of numbers. The last number is the MAC address (similar to 00 60 38 XX XX XX). Write this sequence down for later use. The following picture...

  • Page 92: Call Does Not Connect

    Standard—Nortel Networks Confidential Chapter 7 Troubleshooting Press the Config softkey and select the Reset Phone option. Call does not connect Before reporting a network problem ensure that you are using the correct address to call someone. Using SIP addresses versus IP addresses Rather than dialing an IP address (for example, ron@12.134.47.78), remember to...

  • Page 93: Changing Audio Settings

    Chapter 7 Troubleshooting Changing audio settings The i2002 Internet Telephone allows you to change speech codec settings, while on a call, to achieve better audio quality. The term codec is an acronym that stands for "Compression/Decompression". The codec setting controls how speech compresses/decompresses into digital packets for transmission over the network.

  • Page 94: Quality Of Service Information

    Standard—Nortel Networks Confidential Chapter 7 Troubleshooting Quality of service information In order to improve your service or perhaps, to determine a solution to a quality issue, your service provider may ask you to record quality of service information for your calls.

  • Page 95: Using The Multimedia Pc Client And The I2002 Internet Telephone

    IP and multimedia services. For more information about this Multimedia Client Set refer to the Multimedia PC Client User Guide. Note: You must be logged in to both the i2002 Internet Telephone and the Multimedia PC Client in order for the Multimedia Client Set to work.

  • Page 96: I2002 Internet Telephone Indicator

    LAN in a home office.In this case, the S1 (server 1) and S2 (server 2) settings on the i2002 Internet Telephone must be set to the PC’s IP address in order for the Multimedia PC Client to control the phone. Refer to Appendix B, “Setting DHCP parameters,”...

  • Page 97: Setting Dhcp Parameters

    Standard—Nortel Networks Confidential Appendix B Setting DHCP parameters After you power up your i2002 Internet Telephone, if the display indicates that the server is unreachable and it continuously resets then you need to configure some parameters. Server unreachable restarting ...

  • Page 98: Begin The Initialization Process

    Standard—Nortel Networks Confidential Setting DHCP parameters Begin the initialization process To begin the initialization process, at the flashing Nortel Networks screen, quickly press each of the four softkeys (located at the bottom of the display screen) once, pressing from left to right.

  • Page 99: If Your Network Does Not Support Dhcp

    Warning: The VLAN parameter should never be selected unless the underlying network switches have been configured to filter on VLAN IDs. Otherwise, the i2002 may fail to work properly. After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server".
  • Page 100 Secondary retry count VLAN (0=No, 1=Yes) QoS 802.1a VLAN Tag Service Warning: The VLAN parameter should never be selected unless the underlying network switches have been configured to filter on VLAN IDs. Otherwise, the i2002 may fail to work properly. NN10319-111...

  • Page 101: Where To Go Next

    After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server". Where to go next After the i2002 Internet Telephone has successfully located the server, follow the instructions in the following table. If ...
  • Page 102 Standard—Nortel Networks Confidential Setting DHCP parameters NN10319-111...

  • Page 103: Customer Support

    Standard—Nortel Networks Confidential Appendix C Customer support You can order the following parts and supplies for your i2002 Internet Telephone from your authorized distributor as follows: Description Part number Power supply - North America A0619627 Power supply - Europe A0619635...
  • Page 104 Standard—Nortel Networks Confidential Customer support NN10319-111...

  • Page 105: Index

    50 features and services 11 changing servers 37 forwarding a call 73 codec 81 conference call 49 configuration 27 global search 76 connecting your i2002 3 contacts 57 contrast 31 Help ix conventions, text viii i2002 Internet Telephone User Guide...
  • Page 106 Standard—Nortel Networks Confidential Index hold 50 quality of service 82 quick buttons 17 icons 25 ignore 54 IM , see instant messages receiving a second call 46 incoming call options rejecting a call 74 answering a call 53 reset 37, 79...
  • Page 107 Standard—Nortel Networks Confidential Index volume 28 i2002 Internet Telephone User Guide...

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