Handling Many Calls At Once; Using Hold; Retrieving A Held Call; Holding Automatically - Nortel Modular ICS 4.0 Manual

Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing
When a call is on hold, its indicator flashes on all telephones
that have access to the line. The call can be retrieved from any
of these telephones.
On the M7100 telephone,
lines; one active, one on hold. The M7100 telephone cannot
retrieve a call placed on hold by another telephone.
Tip -
at the answering Norstar set. For more information on
Hunt Groups see "Programming Hunt Groups" on page
135.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line
button of the held call.

Holding automatically

If your line has been programmed with full autohold, you can
switch from one call to another and have your calls put on hold
automatically.
Press the line button of the caller you want to speak to. Your
current caller is put on hold automatically.

Listening on hold

If you have been put on hold, you can hang up the receiver
˙
while you wait for the other person to return.
1. Press
P0881591 Issue 01
˙
Answered Hunt Group calls can be placed on hold
.
˙
alternates between two
Modular ICS 4.0 System Coordinator Guide
.