Trouble During Faxing - Fuji Xerox ApeosPort 4570 Reference Manual

Reference Guide - Main Unit

Trouble during Faxing

Symptom
A Transmission Report Check the "Transmission Results" in the Transmission Report - Job Undelivered and take an
- Job Undelivered is appropriate action. If an error code is displayed, refer to the "Error Code Search" on the support
output. page of our official website to take action to resolve the error.
Unable to communi- The machine is equipped with multiple connectors to which to connect phone lines. Communi-
cate (general fax). cation is enabled only when the phone line is connected to the correct connector. When the
cable connection is correct, the On-hook feature allows you to call via general lines.
Use a telephone near the machine to check whether you can make a phone call. If the phone
call is disabled, the problem is in the phone line, not in the machine.
Match the line type set for this machine to the line type (PB / 10 pps / 20 pps) subscribed for the
machine.
The data cannot be sent if the fax machine of the recipient is turned off, is set to manual
receiving mode, or does not support G3 reception. Paper might have run out or the memory
might be full on the recipient's machine. Call the recipient to confirm the machine condition.
Check the fax number and try sending it again.
You cannot use "*" and "#" with fax numbers when using G3 DP (Dial Pulse).
When calling from an abbreviated recipient number, also confirm the fax number registered in
the Recipients List.
When calling from an extension line, the external access number is required. When dialing, dial
the external access number such as "0", and then dial the fax number. When the switchboard is
changed and you cannot send faxes by dialing the external access number "0", try the external
access number "0*".
In the case that you specified a recipient from the address book and appended the external
access number when calling, it is possible that the external access number "0" has already been
registered to the recipient's number listed in the address book. Confirm the telephone number
of the recipient on the Transmission Report - Job Undelivered.
The document data is too large in size.
Lower the resolution to reduce the data size or send the document in several pieces.
The document is too large in size.
Change the size to the readable size or send the document in small segments.
The fax network has problems.
Enter two pauses ("-") after "161" or "162", and then dial the telephone number. Also, check
whether a fax network contract has been concluded.
When using a feature such as the Polling feature, confirm whether the destination fax supports
the feature.
When the Authentication/Accounting feature is used and you send a fax directly from the com-
puter, set the correct user ID and passcode registered on the machine to the fax driver.
Additional services for Lines 1 to 3 are not set correctly. Check the line contract (caller ID display
and Dial-In) concluded with your telephone company and configure settings.
To use the Caller ID Sort feature, a contract with NTT is required for the ID display service.
To use the Modem Dial-in Sort feature, a contract with NTT is required for the modem Dial-In
service.
The machine cannot receive a fax when switched off. Switch the machine power on.
The machine cannot print received documents when no paper is set.
Paper is jammed. Follow the instructions displayed on the Control Panel to remove the jammed
paper.
The machine cannot receive a fax in the Administrator Mode. Exit the Administrator Mode.
Cause/Remedy
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