Getting Help; Warranty Information - Intel SC5650-DP Service Manual

Appendix C:Getting Help

Getting Help

If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel support web page:
http://support.intel.com/support/motherboards/server
This web page provides 24x7 support when you need it to get the latest and most
complete technical support information on all Intel Enterprise Server and Storage
Platforms. Information available at the support site includes:
— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis support
— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledgebase to search for product information throughout the
2. If you are still unable to obtain a solution to your issue, send an email to Intel's
technical support center using the online form available at:
http://supportmail.intel.com/scripts-emf/welcome.aspx
3. Lastly, you can contact an Intel support representative using one of the support phone
numbers available at: http://support.intel.com/support/9089.htm (charges may apply).
Intel customer support suggests filling out the issue report form available at "Intel®
Server Issue Report Form" to better service the issue.
Intel also offers Channel Program members around-the-clock 24x7 technical phone
support on Intel® server boards, server chassis, server RAID controller cards, and
Intel
Note: You must log in to the Reseller site to obtain the 24x7 number.

Warranty Information

To obtain warranty information, visit the following Intel web site:
http://support.intel.com/support/motherboards/server/sb/CS-010807.htm
®
Intel Server Chassis SC5650-DP/WS/BRP/UP Service Guide
matrix and operating systems
support site
®
Server Management at http://www.intel.com/reseller/.
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