Digital Watchdog DWC-PV2M4T User Manual page 60

Appendix -
FAQ
1. My POWER light is not on?
Power is not being supplied to the unit. Please use a proper
power supply and verify that a power source is active from
the attached power outlet used to connect the adapter. You
can test this by plugging in any other electrical device and
verify its operation. After making sure the power cable and
power supply are working properly, reinsert the power
connector into the IP camera. If using a PoE switch, make
sure the switch provides the correct amount of power
necessary to power the IP camera and that the port is working.
2. My ACTIVE light is not flashing?
Verify the power supply to the unit. Power off the unit and
back on again, wait 1 minute, if the ACTIVE light still does
not begin to flash, you will have to set the unit to its factory
default (THIS WILL DELETE ANY CONFIGURATION SET
MANUALLY). Power on the unit and press the reset button
for five (5) seconds.
3. My LINK light is not flashing or solid?
Verify the cable connection. Try using a different network
cable or crossover cable (for PC connection only).
4. I can access the video server on my LAN, but not from the
Internet.
Verify that your router (if applicable) has port forwarding
properly configured. If accessing from our DDNS service,
verify correct serial number. Check that your Firewall settings
are not blocking access to the camera.
5. How do I open an MS-DOS or Command Prompt?
• Windows 98 / ME Users
Start > Programs > Accessories > MS-DOS prompt
• Windows 2000 / XP Users :
Start > (All) Programs > Accessories > Command Prompt
6. How do I find out my IP address information if my settings
were automatically detected?
Windows 98 / ME Users
1) Open an MS-DOS Prompt
2) At the prompt type: "winipcfg" (without the quotation marks)
3) Use the drop down list to select your 10/100 Ethernet Adapter
(not a PPP adapter)
4) Now you will see your IP Address, Subnet Mask, and Default
Gateway information
5) For DNS information contact your Internet Service Provider
Windows 2000 / XP Users
1) Open a Command Prompt
2) At the prompt type - "ipconfig /all" (without the quotes)
3) Near the end of the information supplied, should be your
current IP address, subnet mask, default gateway and DNS
servers
:
7. I can't connect!!
In case of a connection failure.
Modem Reboot > Modem Reboot Finished > Router Reboot
> Router Reboot Finished > IP Camera Reboot > IP Camera
Reboot Finish > Verify DDNS and IP Camera connection, if
applicable.
8. How do I "PING" an IP address?
1) Open an MS-DOS (or Command) prompt
2) At the prompt type - "ping xxx.xxx.xxx.xxx" (without the
quotes and replace the "x"s with an IP address)
3) Press Enter
9. I'm accessing my video server remotely over the Internet
and the video stream is choppy, is this normal?
Yes. The frames per second received remotely are
determined by your bandwidth capabilities both at your site
where the IP Camera is installed and your remote location.
The lower of the two sites will determine how fast your
video stream is received. It is recommended to have at least
a 256Kb/sec upstream connection from the site where the IP
Camera is installed. Lower speeds will operate properly,
but provide poor remote performance. The Faster the
Internet connection at both ends, the faster the video
stream.
10. How do I enable or check ActiveX on my browser
Open Internet Explorer > Tools on the menu bar > Internet
Options > Security Tab > Custom Level > Scroll down and
verify that you are prompted or have enabled ActiveX
controls and plug-ins to be downloaded and executed. >
click OK > restart browser.
11. How do I reset the unit to factory defaults?
On the underside of the unit you will find a recessed
opening located near the top-left side of the label. Power
on the unit and use a paper clip to push the reset button in.
The ACTIVE light in the camera module will turn off and
after a few seconds the ACTIVE light will begin to flash,
signifying a successful reboot. If the ACTIVE light does not
turn off after pressing the reset button, please try holding
the button in for a few seconds and releasing.
Please note: YOU WILL LOSE ALL DATA THAT HAS BEEN
ENTERED PREVIOUSLY AND THE IP CAMERA WILL BE SET TO
ITS FACTORY SETTINGS.
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