Digital Watchdog MEGApix Flex DWC-PVX20WATW User Manual
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Digital Watchdog MEGApix Flex DWC-PVX20WATW User Manual

20mp user-configurable multi-sensor vandal dome ip camera with vari-focal lens pre-loaded with iva+
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MEGApix
®
multi-sensor vandal dome IP camera with
vari-focal lens pre-loaded with IVA+
DWC-PVX20WATW - IVA license pre-loaded
DWC-PPVX20WATW- IVA+ license pre-loaded
User's Manual
Ver. 03/22
Before installing and using the camera, please read this manual carefully.
Be sure to keep it handy for future reference.
Flex™ 20MP user-configurable

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Summary of Contents for Digital Watchdog MEGApix Flex DWC-PVX20WATW

  • Page 1 MEGApix Flex™ 20MP user-configurable ® multi-sensor vandal dome IP camera with vari-focal lens pre-loaded with IVA+ DWC-PVX20WATW - IVA license pre-loaded DWC-PPVX20WATW- IVA+ license pre-loaded User’s Manual Ver. 03/22 Before installing and using the camera, please read this manual carefully. Be sure to keep it handy for future reference.
  • Page 2 Safety Information Read this first Read through this Installation Guide carefully before installing the product. Keep the Installation Guide for future reference. See the complete user manual for more information on the proper installation, use and care of the product. These instructions are intended to ensure that users can use the product correctly to avoid danger or property loss.
  • Page 3 Copyright © Digital Watchdog 2022. All rights reserved. Specifications and pricing are subject to change without notice. Legal considerations Video surveillance can be regulated by laws that vary by region.
  • Page 4 Disposal and recycling Digital Watchdog cares for the environment at all product manufacturing stages and is taking measures to provide customers with more environmentally friendly products. When this product has reached the end of its useful life, dispose of it according to local laws and regulations.

  • Page 5: Table Of Contents

    Table of Contents Introduction Product and Accessories..................................6 Parts Names..................................7 Installation Moisture Absorber Installation....................................8 Factory Reset........................................8 Installation......................................9 Cabling......................................10 Managing the SD Card....................................13 Network Setup DW IP Finder..........................................14 Web Viewer Login to the Camera........................................15 GUI Overview........................................16 Camera Settings Settings > Video and Audio Setup..................................17 Settings >...

  • Page 6: Introduction Product And Accessories

    Introduction - Product & Accessories Camera RJ-45 Installation Grommet Quick Setup and PoE Injector Tool Download Guide Star Wrench Moisture Test Monitor Cable Absorber and Installation Guide (Recommended)
  • Page 7 Introduction - Part Name Dome Cover 4x SD Card Slots Reset Button Video Change Button Test Video Slot Network Port...

  • Page 8: Installation

    Installation - Disassemble the camera Before installing your camera, please read the following cautions. The mounting surface must be able to bear up to five times the overall weight of your camera. Avoid allowing cables to become pinched or abraded during installation. If the plastic wire jacket of the electrical line is damaged, it could result in an electrical short or fire.

  • Page 9: Installation

    Installation - Installation Using the mounting template sheet for the mounting accessory, or the mounting accessory itself, mark and drill the necessary holes in the wall or ceiling. See the accessory’s QSG for more information. NOTE: A wall mount, ceiling mount, junction box, or in-ceiling flush mount are sold separately and are required to complete the camera’s installation.
  • Page 10 Installation - Adjusting the camera angle Adjusting the lens modules: Adjust the direction of each lens module while the camera is fixed on the ceiling. - Rotation angle is 350° total. - Tilt angle is 80° total. Adjusting the monitoring field of view: - Once the lens modules are attached to the magnetic board, adjust the pan and tilting angles based on the direction you need to monitor.

  • Page 11: Cabling

    Installation - Cabling 1. Network cable - to connect an RJ45 cable to the camera: Option A (recommended): a. Remove the grommet plug. b. Pass the network cable through the grommet at the base of the camera. c. Once the cables are through, add the RJ45 connector.
  • Page 12 Installation - Cabling Network Connection See page 11 for connection options. Power A PoE injector is included with the camera. Please check the correct rated power. Power requirements Power consumption DC12V, PoE IEEE 802.3bt DC12V: max 28W PoE+ class 5 (High power PoE: max 31W PoE injector included) Sensor/alarm input (DI)
  • Page 13 Installation - Managing the SD Memory Cards The camera supports up to four (4) individual SD cards. The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio, and text data using digital devices.

  • Page 14: Network Setup

    Network Setup - DW IP Finder™ Thumbnail view Firmware version Select network to scan Camera’s uptime Filter results Open IP configuration Scan network settings Show/hide thumbnail view Refresh thumbnail view Ping camera Bulk IP assignment Camera’s network Bulk password assignment information Firmware upgrade Camera’s name, IP and...

  • Page 15: Web Viewer

    Web Viewer Screen - Basic Screen (Default) Password change is required at the initial connection in a factory reset state. The web client cannot be fully utilized until a new password has been assigned. You cannot see the image, and the setup button is disabled. Create a new password, then click the CHANGE PASSWORD button.
  • Page 16 Web Viewer Screen - Basic Screen Live video display. This is the region for the live video stream from the camera. Setup popup button. Click to open the Setup page to setup details of the IP camera like Video, Network, Events, System, etc.
  • Page 17 Setup - Video & Audio Setup Video Configuration Detail Page - Select an item from the left navigation menu to view setup options on the main screen. Setup Constitution Video&Audio [VIDEO, OSD, ROI, PRIVACY MASK] Camera [IMAGE ADJUSTMENT, EXPOSURE, DAY&NIGHT, BACKLIGHT, WHITE BALANCE, IMAGE, VIDEO] Network [STATUS, NETWORK SETTING, AUTO IP, ONVIF, UPNP, DDNS, FTP, SMTP, SNMP, HTTP ACTION, RTSP] Trigger Action...
  • Page 18 Setup - Video & Audio Setup Video Configuration VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Apply' to save the settings before changing to another video source.
  • Page 19 Setup - Video & Audio Setup Video Configuration GOP (Group of Pictures) Size - Set the number of frames (P-frame) which contain only changed information based on the basic frame (I-frame). For videos with lots of movement, set the GOP value higher to capture more P-frames.
  • Page 20 Setup - Video & Audio Setup Video Configuration Target Bitrate - Set the target bitrate when Bitrate Control is set to CBR. Quality - Set the target quality for video when Bitrate control is set to VBR. Smart Bitrate Control Off - Smart Bitrate Control is disabled.
  • Page 21 Setup - Video & Audio Setup OSD Configuration VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Apply' to save the settings before changing to another video source.
  • Page 22 Setup - Video & Audio Setup Region of Interest Configuration The region of interest function gives a much more efficient picture quality for the target area to improve movement picture quality using the same bandwidth. VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors.
  • Page 23 Setup - Video & Audio Setup Audio Configuration Codec - Select the Audio Codec. Currently, the camera supports only codec G.711. Volume - Select the Audio Volume from 0 to 10. To use camera audio, a value greater than 0 must be applied for the Volume setting.
  • Page 24 Setup - Video & Audio Setup Privacy Mask Configuration Use this function to mask areas that you want to hide on the screen to protect user privacy. VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors.
  • Page 25 Setup - Camera Setup MFZ Configuration Zoom and Focus - Zoom OUT (-) or zoom IN (+) and focus OUT (-) or focus IN (+) each camera module. Focus button (-) / (+) is activate in manual mode. Zoom Speed - Set the zoom and focus speed from 1~3. Auto and Manual - Toggle between the Auto and Manual buttons to switch settings mode.
  • Page 26 Setup - Camera Setup Camera Image Adjustment VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Save' to save the settings before changing to another video source.

  • Page 27: Camera Settings

    Setup - Camera Setup Camera Exposure Settings VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Save' to save the settings before changing to another video source.
  • Page 28 Setup - Camera Setup Camera Day & Night Settings VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Save' to save the settings before changing to another video source.
  • Page 29 Setup - Camera Setup Camera Backlight Settings This is a feature used for problematic light conditions where the contrast from light to dark areas is very high. VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors.
  • Page 30 Setup - Camera Setup Camera White Balance VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Save' to save the settings before changing to another video source.
  • Page 31 Setup - Camera Setup Camera Image Enhancement VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Save' to save the settings before changing to another video source.
  • Page 32 Setup - Camera Setup Video Enhancement VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Save' to save the settings before changing to another video source.
  • Page 33 Setup - Network Setup Network Status This menu shows the current network settings for the camera. To edit any settings, select the "Network Settings" submenu.
  • Page 34 Setup - Network Setup Network Settings Network Type - Define the network IP address type. Select Static Mode for a fixed IP or Dynamic Mode for a dynamic IP address. If you select Static Mode, enter the camera's IP Address, Subnet Mask, Gateway, DNS Server and all ports. If you select Dynamic Mode, the IP address will be assigned automatically by the DHCP network requirements.
  • Page 35 Setup - Network Setup Auto IP Settings General Setting - Enable or disable the Auto IP Settings. Auto IP Settings Information - Display the camera's Unique ID and Auto IP address. The camera can resort to using its Auto IP Address if a DHCP (dynamic) or a static IP address cannot be provided. Click ‘Apply’...
  • Page 36 Setup - Network Setup ONVIF Settings Authentication ONVIF authentication allows the camera to be automatically and securely discovered on local networks by ONVIF-compliant devices. None: Allow access to the camera without ONVIF authentication. WS - Usertoken: Allow access to the camera with WS-User Token of ONVIF authentication. WS - Usertoken + Digest: Allow access to the camera with WS-User Token and Digest of ONVIF authentication.
  • Page 37 Setup - Network Setup UPNP Settings General Setting - Enable or disable the UPNP function. Universal Plug and Play (UPnP) allows the camera to automatically set port access rules for itself for communication with other compliant network devices. Friendly Name - Define the friendly name. Support a maximum of 30 characters and special characters. •...
  • Page 38 Setup - Network Setup DDNS Settings DDNS Disable - When disabled, the camera will not use DDNS addressing. Public DDNS - To use public DDNS service, select a site address listed on the list. After filling out the Host Name of the site the setup is completed by entering the username and password registered on that DDNS site.
  • Page 39 Setup - Network Setup FTP Settings To transfer/save the image to the relevant sites through FTP, then FTP needs to be setup. General Setting - Enable or disable the FTP function. FTP Server Address - Define FTP Server IP Address. If the IP Address form is incorrect, a message box will be shown to try again.
  • Page 40 Setup - Network Setup SMTP Settings To send/save the image to the relevant sites by Email, SMTP needs to be setup. General Setting - Enable or disable the SMTP function. Mode - Select the security mode of SMTP from Plain or SSL / TLS. After checking the account setup of your SMTP Server, you may select one.
  • Page 41 Setup - Network Setup SNMP Settings For use with administrative computers (managers) to monitor devices on a computer network, Simple Network Management Protocol (SNMP) settings can be applied to the camera. SNMPv1/SNMPv2 - Select the SNMPv1/SNMPv2 option and type the names of Read and Write communities. SNMP trap can be used to check periodically for operational thresholds or failures that are defined in the MIB.
  • Page 42 Setup - Network Setup HTTP Action General Setting - Enable or disable the camera to send out an HTTP action when an event occurs. When enabled, the camera can notify a monitoring software using HTTP protocol. Account information - Set the RTSP time out. Description: Enter a short description to be HTTP Action Server: Enter the HTTP address of the receiving server.
  • Page 43 Setup - Network Setup RTSP Information VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors. The settings below will apply to that sensor only. Click 'Apply' to save the settings before changing to another video source.
  • Page 44 Setup - Trigger Action Setup Action Rules Configuration Action rules List - It indicates the custom action rule information added to the Action rules list. Click ‘Add’ to add custom action rules. Click ‘Modify' to modify selected items from the action rules list. Click 'Delete' to delete selected items from the action rules list.
  • Page 45 Setup - Trigger Action Setup Action Rules Add / Modify Name - Define the name of the action rules. Input text cannot exceed the limit (3~15 characters). Action1 ~ Action5 - Select the action to take If the event occurs. Click ‘Save’...
  • Page 46 Setup - Trigger Action Setup Image Transfer Configuration Pre/Post Alarm Image - Image Transfer due to event is configured by setting the image transfer rate and Pre/Post alarm duration. Descriptions Number of Images Define the number of images transferred per second. Pre-alarm Duration Define the duration of image transfer before an event.
  • Page 47 Setup - Trigger Action Setup Relayout Configuration Relay Output - Select the Relay output. The number of relay outputs available depends on the camera model. Mode - Select the monostable/bistable for relay mode. Idle State - Select whether the contact is normally opened or is closed. Duration - Relay out is operated during the setting time.
  • Page 48 Setup - Event Setup Event Rules Configuration Event Rules List - It indicates the custom Event Rule information added to the Event Rules list. Click ‘Add’ to add custom event rules. Click ‘Modify' to modify selected items from the event rules list. Click 'Delete' to delete selected items from the event rules list.
  • Page 49 Setup - Event Setup Event Rules Configuration Name - Enter a name for the new event rule. Event - Select the event to trigger the rule. Select from motion detection, network disconnection, illegal login detected, temperature critical, sensor detection, or system initialize. Click 'Cancel' to return to the previous setting.
  • Page 50 Setup - Event Setup Motion Detection Configuration Motion Detection - Shows the Motion event status. The event alert icon ( ) will appear, indicating motion in the highlighted sensor. VIN Source - Each of the camera's sensors must be set up separately. Select between Video 1 ~ Video 4 for each of the camera's sensors.
  • Page 51 Setup - Event Setup Temperature Mode - Select Fahrenheit or Celsius. Threshold - Define the temperature at which the event trigger occurs. Temperature - It indicates the current temperature of the IP camera. Click ‘Apply’ to save all settings.
  • Page 52 Setup - Event Setup Alarm Configuration Input Device Setup - Select input device type from OFF / N.O. / N.C. Operation Ignore this input sensor. The contact is normally open and closed when activated. The contact is normally closed and open when activated. Click ‘Apply’...
  • Page 53 Setup - Record Setup Record Management Target Stream - Select the channel you want to record video. An SD card is required for each lens module to locally record. Click ‘Save’ to save the current settings. Recording List - Display the information about the recording settings. Click ‘Modify’...
  • Page 54 Setup - Record Setup Record Configuration Enabled - Enable or disable this function. Storage Device - This option shows the SD card currently mounted on the camera. The camera supports up to four (4) SD cards, each assigned to one lens module. When recording, each SD card will record video only from the lens module assigned to it.
  • Page 55 Setup - Record Setup Recording List Storage - Select the Storage from the available options. The camera supports up to four (4) SD cards, each assigned to one lens module. When recording, each SD card will record video only from the lens module assigned to it. Filter - Select the date/time, event, sort, or storage format to filter the recorded video results.
  • Page 56 Setup - Record Setup Recording Video Recording Video Viewer - Play the recorded video. Recording Video Information - Display information about the recorded video. Click 'Replay' to view the recorded video again. Click 'Back' to return to the previous menu.
  • Page 57 Setup - Record Setup Storage Configuration Display the SD card information mounted on the device. Each item in the list represents one of the four (4) SD cards the camera supports, showing the mounting status, size, percentage used and available storage.
  • Page 58 Setup - Record Setup Storage Configuration Storage Size - Total capacity of SD card and the remainder of it are displayed. Auto Delete - Select the period for auto delete. The data stored before the set period will be deleted automatically.
  • Page 59 Setup - Security Setup IP Address Filter Configuration IP Address Filter - Enable or disable this function. IP Filter Type - Select whether to allow or deny network data packets with the specified IP address. Click ‘Apply’ to save all settings. Filter IP Address - Display the filtered IP address.
  • Page 60 Setup - Security Setup RTSP Authentication Configuration RTSP Authentication - Enable or disable the RTSP authentication. Click ‘Apply’ to save all settings.
  • Page 61 Setup - Security Setup IEEE 802.1X Configuration The feature is needed when connecting the camera to the network protected by the IEEE 802.1X. IEEE 802.1x - Enable or disable the IEEE 802.1x feature. Protocol • MD5: It provides one-way password-based network authentication of the client. •...
  • Page 62 Setup - Security Setup HTTPS Configuration HTTPS encrypts session data over SSL or TLS protocols instead of using plain text in socket communications. Certificate - Select an installed certificate. If you cannot select a certificate, please install the certificate from the Security->Certificates menu. HTTPS connection Policy - Select one of “HTTP”, “HTTPS”, “HTTP and HTTPS”...
  • Page 63 Setup - Security Setup Certificates Configuration Server/Client Certificates - Shows the installed certificates. Create Self-Signed Certificate - A self-signed SSL certificate is an identity certificate signed by its creator. But they are considered to be less trustworthy. Properties - Shows information about the selected certificate. Delete - Delete the selected certificate.
  • Page 64 Setup - Security Setup Certificates Configuration Detail for Install Certification. Certificate From Signing Request - Select to install a signed certificate returned from the CA. Certificate And Private Key - Select to install Certificate And Private Key to install a certificate and private key. Certificate Name - Enter a unique name to identify a certificate.
  • Page 65 Setup - Security Setup Auto-Lock Configuration Auto Lock - Enable or disable the function. When enabled, the system will lock itself for five (5) minutes after three (3) failed login attempts. Click ‘Apply’ to save all settings.
  • Page 66 Setup - System Setup System Information System Capability information. Device Name - Enter the device's name. Location - Enter the device's location. Click ‘Apply’ to save all settings.
  • Page 67 Setup - System Setup System Diagnostics Shows basic hardware functions after inspection. Shows Uptime, SD card, NAND, EEPROM, Audio chip, Important file system and NTP Status. Warning: If the camera is abnormally terminated, a download button will appear on the diagnostics page to download a file that allows you to check the error information you can.
  • Page 68 Setup - System Setup Configuration Backup Use this page to import or export the camera settings. Select to download or upload camera settings. The following settings are NOT included in the backup files: Network (except RTSP information), System > user management, PTZ settings (on PTZ models). Download: save the camera's current settings.
  • Page 69 Setup - System Setup Firmware Update Version Information - It shows the current Firmware Version in the system. Web Update - Select the Firmware file on your computer by clicking the [Select file] button. Start F/W Update - Click this button to start the update. Progress of uploading will be displayed using Progress Bar.
  • Page 70 Setup - System Setup Date & Time Settings TimeZone Setup - Choose the time zone for the camera. It will be activated after clicking the ‘Apply’ button. Before setting below ‘New Camera Date and Time’, set the correct time zone first. Time Format - Select the time format yy-mm-dd or mm/dd/yy.
  • Page 71 Setup - System Setup DST Settings Daylight Saving Time (DST) is the practice of setting the clocks forward one hour from standard time during the summer months and back again in the fall to make better use of natural daylight. General Setting - Enable or disable the DST function.
  • Page 72 Setup - System Setup Users Management Users - List all the user accounts for authentication. Add - Register a new user. Enter a new user ID except for Admin. Password Enter a password for the new user Verify Enter the user password again for verification. Select the user type from 'Operator' or 'Viewer'.
  • Page 73 Setup - System Setup System Log Filter - Select a date, time, sort, or type of log to filter the log. Click the 'Refresh' button to refresh the log list. Click 'Filter' to view the filtered log. Click 'Backup' to back up the filtered log. System Log List - The filtered log is displayed.
  • Page 74 Setup - System Setup Factory Reset Reset to the factory defaults - Return the setup to the factory default. All - Reset all camera settings to their factory default. Except Network Settings and User Settings - Reset all camera settings to factory default except for the Network and User settings.
  • Page 75 Setup - System Setup Restart If you click the ‘RESTART’ menu, a message box will be shown to confirm. Click the ‘OK’ button to restart.
  • Page 76 Setup - System Setup System Open Source License This menu shows a list of all the System Open Source License information in the camera, including Open Source Name, Version, License, etc.
  • Page 77 Setup - System Setup Plug-In Plug-in List - View all plug-ins currently installed on the camera. Configuration - Show the settings for the selected plug-in from the list. Start/Stop - Start/stop the selected plug-in from the list. Uninstall - Remove the selected plug-in from the list. Logs - Download the log file for the selected plug-in from the list.
  • Page 78 Network Setup - Quick Start of Network Connection Follow the steps below to complete the initial Access your IP Camera via the Internet (from a different network from the one your camera is): network setup. If you use a static IP address assigned by your ISP: Do not power on the IP camera until instructed.
  • Page 79 Network Setup - DDNS Registration If you have a DYNAMIC IP service from your Internet Service Provider (ISP), you cannot tell the current IP address of the IP Camera. To solve this problem, you must register with our DDNS service. First, you must check if you are using dynamic addressing.
  • Page 80 Network Setup - Guide to the Network Environment Please configure the IP Camera at the If prompted for ID and password, use ‘admin’ for both entries. The default web port number is 80. installation site. You must determine your If port 80 is blocked by the ISP, use a value network scenario to configure the IP Camera between 1025 ~ 60000.
  • Page 81 Network Setup - Setup Case A, B Case A: Configure your IP Camera’s TCP/IP properties: Dynamic IP + Personal Router [Most SOHO] Network Type: STATIC (even though you have Dynamic IP from your ISP, use STATIC on the IP camera). Internet Address: A private IP address such as Camera 192.168.0.200 (example)
  • Page 82 Network Setup - Setup Case C, D Case C: Case D: Static(Fixed) IP Dynamic IP + DSL/Cable Modem [Dedicated line directly to the IP Camera] [Connected directly to the IP Camera] Camera Camera Cable/xDSL Gateway or Router Modem (ISP at ISP Provided) Phone Line Public Line...
  • Page 83 Network Setup - Port Forwarding After entering the correct TCP/IP settings, you are ready for ‘Port Forwarding’ (Cases A, B). Use the table below to note your camera's TCP/IP settings for future reference. You may need this information to access your IP Camera and to configure ‘port forwarding’.
  • Page 84 Network Setup - Starting IP Camera After forwarding correctly the Web Port, through your router (if applicable), install the IP Camera in a proper location. Locate the serial number located on the label attached to the bottom of the IP camera, you will need this for DDNS registration.

  • Page 85: Appendix

    Appendix 1. My POWER light is not on? 8. How do I “PING” an IP address? Power is not being supplied to the unit. Please use the 1) Open an MS-DOS (or Command) prompt power supply shipped with the unit and verify that a 2) At the prompt type - “ping xxx.xxx.xxx.xxx”...

  • Page 86: Dimensions

    Specifications - Dimension Unit: inches (mm) ø8.26" (ø210mm) 1.76" (44.8mm) 4.5" 3.61" (114.3mm) (91.8mm)

  • Page 87: Warranty

    Specification - Spec. CAMERA I/O AND EVENT Image sensor 4x 1/2.8” 5.14M CMOS Audio in/out 1 (1.0Vms, 3K ohm) in/1 out Total pixels 4x 2592(H) x 1944(V) Alarm in/out 1 in/1 out Focal length 2.8 ~ 8.0mm, F1.6 / MFZ Video output 1 (CVBS 1.0V p-p 75Ω), 4:3 aspect (2nd video out)
  • Page 88 Warranty Information Go to https://digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog’s warranty and RMA. To obtain warranty or out of warranty service, please contact a technical support representative at: 1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST.

  • Page 89: Limits And Exclusions

    This warranty gives you specific legal rights, and you may also have other rights from vary from state to state. If the problem is not handled to your satisfaction, then write to the following address: Digital Watchdog, Inc. ATTN: RMA Department 16220 Bloomfield Ave...
  • Page 90 DW® East Coast office and warehouse: 5436 W Crenshaw St, Tampa, FL USA 33634 DW® West Coast office and warehouse: 16220 Bloomfield Ave, Cerritos, CA USA 90703 PH: 866-446-3595 | FAX: 813-888-9262 www.Digital-Watchdog.com dw-tech@digital-watchdog.com Technical Support PH: USA & Canada 1+ 866-446-3595 International 1+ 813-888-9555 French Canadian: + 1-904-999-1309 Technical Support Hours: Monday-Friday 9 a.m.

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