Solving Malfunctions - Kyocera TASKalfa 5500i Operation Manual

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the
following pages. If the problem persists, contact your Service Representative.
Symptom
An application does
not start.
The operation panel
does not respond
when the main power
switch is turned on.
Pressing the Start key
does not produce
copies.
Blank sheets are
ejected.
Printouts are too
light.
Checkpoints
Is the Auto Panel Reset time
short?
Is the machine plugged in?
Is there a message on the
touch panel?
Is the machine in Sleep
mode?
Are the originals loaded
correctly?
—
Is the paper damp?
Have you changed the
density?
Is the toner distributed evenly
within the toner container?
Is there a message indicating
the addition of toner?
Is EcoPrint mode enabled?
—
—
—
Corrective Actions
Set the Auto Panel Reset time to
30 seconds or more.
Plug the power cord into an AC
outlet.
Determine the appropriate
response to the message and
respond accordingly.
Press the Power key to recover
the machine from Sleep mode. The
machine will be ready to copy
within a minute.
When placing originals on the
platen, place them face-down and
align them with the original size
indicator plates.
When placing originals in the
optional document processor,
place them face-up.
Check that the application software
is correctly operated.
Replace the paper with new paper.
Select appropriate density level.
Shake the toner container from
side to side several times.
Replace the toner container.
Disable EcoPrint mode.
Run [Drum Refresh1].
Run [Developer Refresh].
Make sure the paper type setting is
correct for the paper being used.
12-2
Troubleshooting
Reference
Page
9-76
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2-10
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