Troubleshooting; Solving Malfunctions; Machine Operation Trouble - Kyocera TASKalfa 4012i Operation Manual

Troubleshooting > Troubleshooting

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Display for Device Information (page 2-18)

Machine Operation Trouble

When the following machine operation troubles occur, implement appropriate procedures.
Symptom
An application does not
start.
The screen does not
respond when the power
switch is turned on.
Pressing the [Start] key
does not produce copies.
Blank sheets are ejected.
Paper often jams.
Checkpoints
Is the Auto Panel Reset time short?
Check the power cord.
Is the machine powered on?
Is there a message on the screen?
Are the originals loaded correctly?
―
Is the paper loaded correctly?
―
Is the paper of the supported type?
Is it in good condition?
Is the paper curled, folded or
wrinkled?
Are there any loose scraps or
jammed paper in the machine?
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Connect both ends of the power
cord securely.
Turn on the main power switch.
Determine the appropriate response
to the message and respond
accordingly.
When placing originals on the
platen, place them face-down and
align them with the original size
indicator plates.
When placing originals in the
document processor, place them
face-up.
Check that the settings of the
application software.
Load the paper correctly.
Turn the orientation 180 degrees
around in which the paper is
positioned.
Remove the paper, turn it over, and
reload it.
Replace the paper with new paper.
Remove any jammed paper.
10-16
Reference
Page
page 8-69
―
page 2-2
page 10-25
page 5-2
page 5-3
―
page 3-4
page 3-4
page 3-4
page 3-4
page 10-44