Troubleshooting; Solving Malfunctions; Machine Operation Trouble - Kyocera 3508ci Operation Manual

Troubleshooting > Troubleshooting

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Display for Device Information (page 2-21)

Machine Operation Trouble

When the following machine operation troubles occur, implement appropriate procedures.
Symptom
An application does not
start.
The screen does not
respond when the power
switch is turned on.
The touch panel is not
responsive or
malfunctions.
Pressing the [Start] key
does not produce copies.
Blank sheets are ejected.
Checkpoints
Is the Auto Panel Reset time short?
Is the machine plugged in?
Is the touch panel operated with wet
hands?
Are you operating with gloves on?
Is the machine installed near a
device that generates electrical
noise (generator, air conditioner,
etc.)?
Is there a message on the screen?
Is the machine in Sleep mode?
Are the originals loaded correctly?
―
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Plug the power cord into an AC
outlet.
Dry your hands to operate the touch
panel.
Use your bare hands or a stylus pen
to operate the touch panel.
Install the machine away from
devices that generate electrical
noise.
Determine the appropriate response
to the message and respond
accordingly.
Select any key on the operation
panel to recover the machine from
Sleep mode.
When placing originals on the
platen, place them face-down and
align them with the original size
indicator plates.
When placing originals in the
document processor, place them
face-up.
Check that the settings of the
application software.
10-22
Reference
Page
page 8-7
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page 10-32
page 2-43
page 5-2
page 5-3
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