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Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Display for Device Information (page 2-17)
Checking the Equipment's Serial Number (page 5-5)
Symptom
An application does not
start.
The screen does not
respond when the main
power switch is turned on.
Pressing the [Start] key
does not produce copies.
Blank sheets are ejected.
Printouts are totally too light.
Checkpoints
Is the Auto Panel Reset time short?
Check the power cord.
Is there a message on the screen?
Is the machine in Sleep mode?
Are the originals loaded correctly?
―
Is the paper damp?
Have you changed the density?
Is the toner distributed evenly within the
toner container?
Is EcoPrint mode enabled?
―
―
―
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Connect both ends of the power cord
securely.
Determine the appropriate response to
the message and respond accordingly.
Select any key on the operation panel to
recover the machine from Sleep mode.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
When placing originals in the document
processor, place them face-up.
Check that the settings of the
application software.
Replace the paper with new paper.
Select appropriate density level.
Shake the toner container from side to
side several times.
Disable [EcoPrint] mode.
Run [Drum Refresh].
Run [Laser Scanner Cleaning].
Make sure the paper type setting is
correct for the paper being used.
10-11
Reference
Page
page 8-37
page 2-9
page 10-17
page 2-27
page 5-2
page 5-3
―
page 3-2
page 6-12
page 8-39
page 10-4
page 8-15
page 10-29
page 10-34
page 8-14
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Table of Contents
Troubleshooting
