Table of Contents
Advertisement
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Display for Device Information (page 2-20)
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
Symptom
An application does not
start.
The screen does not
respond when the power
switch is turned on.
Pressing the [Start] key
does not produce copies.
Blank sheets are ejected.
Checkpoints
Is the Auto Panel Reset time short?
Is the machine plugged in?
Is the machine powered on?
Is there a message on the screen?
Is the machine in Sleep mode?
Are the originals loaded correctly?
―
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Plug the power cord into an AC
outlet.
Turn on the main power switch.
Determine the appropriate response
to the message and respond
accordingly.
Select any key on the operation
panel to recover the machine from
Sleep mode.
When placing originals on the
platen, place them face-down and
align them with the original size
indicator plates.
When placing originals in the
document processor, place them
face-up.
Check that the settings of the
application software.
10-15
Reference
Page
page 8-69
―
page 2-2
page 10-23
page 2-41
page 5-2
page 5-3
―
Advertisement
Table of Contents
Troubleshooting
