5.9.2 Per Line - Call Control Settings
Value Range
Default Value
ACD_ENABLE
Value Format
Description
Value Range
Default Value
ACD_CCSTATUS_ENABLE
Value Format
Description
Value Range
Default Value
ACD_REASONCODE_ACTIVE[1-10]
Value Format
Description
Value Range
Default Value
ACD_REASONCODEAME[1-10]
Value Format
Description
Value Range
Default Value
336
Administrator Guide
Max. 32 characters
Empty string
Boolean
Specifies whether to enable the ACD function.
•
Y/Yes (Enable ACD function)
•
N/No (Disable ACD function)
N
Boolean
Specifies whether to enable the Call Center Status function.
•
Y/Yes (Enable ACD Call Center status)
•
N/No (Disable ACD Call Center status)
N
Boolean
Specifies whether to enable the reason code setting when user change
the ACD state to unavailable.
•
Y/Yes (Enable reason code)
•
N/No (Disable reason code)
N
String
Specifies the name of the reason code when user change the ACD state
to unavailable.
Max. 32 characters
Empty string
Document Version 2015-01