Gateway ALR 8200 Maintaining And Troubleshooting
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Gateway ALR 8200 Maintaining And Troubleshooting

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Download this manual See also: User Manual
Maintaining and

Troubleshooting

the Gateway
ALR 8200 Server
Part # 8504079
A MAN SYS US 8200 TECH REF R3
12/98

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  • Page 1: Troubleshooting

    Maintaining and Troubleshooting the Gateway ALR 8200 Server Part # 8504079 A MAN SYS US 8200 TECH REF R3 12/98...
  • Page 2 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 3: Table Of Contents

    Contents Preface ..................v About this guide..................vi Conventions used in this guide ............vii Important safety instructions............... viii System Access ................ 1 Static electricity precautions ..............2 Opening the system ................. 3 Removing the side panel..............3 Removing the wrap-around panel ........... 4 Removing the front bezel..............
  • Page 4 Verifying your configuration............79 Troubleshooting guidelines............79 CD-ROM problems ................80 Hard disk problems................82 Memory/processor problems..............83 Modem problems.................. 84 AC power problems................85 Peripheral/adapter problems..............86 Printer problems..................88 System problems................... 89 Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 5 Video problems ..................91 Error messages..................94 Appendix ................99 Specifications..................100 Memory map ..................101 I/O map ....................102 IRQ Usage ................... 103 DMA Usage..................104 Regulatory compliance statements ............. 105 FCC Notice................... 105 Industry Canada Notice..............105 CE Notice ..................106 VCCI Notice.................
  • Page 6 Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 7: Preface

    Preface About this guide............vi Conventions used in this guide ......vii Important safety instructions........ viii...

  • Page 8: About This Guide

    Chapter 4: BIOS Setup briefly explains the system BIOS and provides instructions on how to update the BIOS. Chapter 5: Troubleshooting provides reference material on troubleshooting your system. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 9: Conventions Used In This Guide

    Conventions used in this guide Throughout this guide, you will see the following conventions: Convention Description Keyboard key names are printed in small NTER capitals. A plus sign indicates that the keys must be pressed simultaneously. 5AJKF Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

  • Page 10: Important Safety Instructions

    Adjust only those controls covered in the instructions. Opening or removing covers marked “Do Not Remove” may expose you to dangerous voltages or other risks. Refer all servicing of those compartments to qualified service personnel. viii Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 11 • Under any of the following conditions, unplug the system from the Important! wall outlet and refer servicing to qualified personnel: The system power cord • The power cord or plug is damaged. serves as the main disconnect for the •...
  • Page 12 Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 13: System Access

    System Access Static electricity precautions ........2 Opening the system ..........3 Closing the system........... 6...

  • Page 14: Static Electricity Precautions

    Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 15: Opening The System

    Opening the system Caution! Power the system OFF and Depending on your purpose, you may need to remove only one or all of the disconnect both power system covers. Follow the instructions specific to the cover you want to cords before proceeding. remove, as indicated in each section.

  • Page 16: Removing The Wrap-Around Panel

    Lift the bottom of the panel outward so that its top is angled on the chassis, as shown in Figure 2. Lift the panel up and off of the chassis and set the panel aside. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 17: Removing The Front Bezel

    Removing the front bezel Disconnect the power cords. Unlock the bezel keylock if necessary. Remove both side and wrap-around panels, as described in “Removing the side panel” on page 3 and “Removing the wrap-around panel” on page 4. Disconnect the two ribbon cables that link the bezel LED indicators to the interior of the system.

  • Page 18: Closing The System

    Carefully thread the ribbon cables through the openings in the chassis and connect them to the appropriate connectors. See Figure 7 on page 10 for the locations of the connector on the system board. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 19: Reinstalling The Wrap-Around Panel

    Secure the bezel with the screws you removed when removing the bezel. Reinstalling the wrap-around panel Hold the wrap-around panel at a slight angle over the chassis as shown in Figure 5. Figure 5: Reinstalling the Wrap-Around Panel Lower the panel and anchor its top edge to the chassis. Gently release the panel so that its side is flush against the chassis.

  • Page 20: Reinstalling The Side Panel

    Verify that the slots on the panel are aligned with the locking tabs on the chassis. Slide panel towards the front of the system until the panel is locked into place. Secure the panel with the screws you removed earlier. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 21: Components

    Components System board ............10 The RAID backplane..........21...

  • Page 22: System Board

    See the table below and on the following pages for the key to Figure 7. Figure 7: System Board Components Chassis fan connector Power connectors Standby 3.3-V power connector Soft power connector PS fault reset connector Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 23 Power supply auxiliary connector Chassis fan connector Secondary IDE connector Primary IDE connector Diskette drive connector Front panel connector Reset connector External HDD connector HDD LED connector Server management connector User NMI connector EDC reset connector Chassis fan connector Cover intrusion switch connector Speaker connector External boot ROM connector C connector...

  • Page 24: Chassis Fans

    The power connectors provide all of the power to the system board. These connectors are designed to accommodate the power supply installed in the system. Standby 3.3-V power connector Supplies power to the motherboard components. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 25: Front Panel Connectors

    Soft power connector The soft power connector provides for a power switch that causes the system to power up or power down from a standby state. Power supply auxiliary connector Provides additional connections from the power supply to the system board. Front panel connectors The front panel connector provides the signals for the front panel indicator LEDs and the front panel buttons.

  • Page 26: Drive Controllers And Connectors

    IDE connectors capable of controlling up to four IDE devices and supporting PIO Modes 0-4. Ultra-DMA provides faster access to IDE devices that are Ultra-DMA compliant while maintaining support for IDE devices that do not support the Ultra-DMA specification. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 27: Server Management Connectors

    Floppy controller and connector The floppy drive controller and connector on the system board can support up to two floppy drives of 1.44 MB and 2.88 MB formats. SCSI controller and connectors ® This integrated Adaptec AIC™-7890 SCSI controller is a high-performance, PnP compliant, single-chip PCI local bus-to-Ultra2 SCSI master host adapter.

  • Page 28: System Jumpers

    This jumper allows you to clear the CMOS memory. You should only do this if you cannot access the normal methods of modifying the CMOS and modifications to the CMOS are necessary. Clearing CMOS memory returns all BIOS Setup settings to the default values. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 29: Battery

    CPU setting jumper This jumper allows you to set the speed of the processor. Both processors, in dual processor configurations, must have the same speed rating. If processors of different speeds are used in the same system, the processors must run at the speed of the slower processor. Battery Provides the power to maintain the CMOS memory when the system is Caution!
  • Page 30 USB drivers are provided as a part of most major operating systems and should require no special procedures for implementation or use. • Two 9-pin 16550-compatible serial ports • One bi-directional ECP/EPP parallel port Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 31: Processor Subsystem

    • One VGA video port • One PS/2-style mouse port • One PS/2-style keyboard port • One RJ-45 Ethernet connector with two LED indicators. The green LED indicates a communication link has been established with the network and the yellow indicator shows that the communication is occurring at 100 Mbps when on and at 10Mbps when off.

  • Page 32: Memory

    The system comes standard with 64 MB of Error Checking and Correcting (ECC) RAM. System RAM is expandable up to 1 GB using ECC 60ns 72-bit synchronous DRAM (SDRAM) DIMMs (4 DIMM sockets). Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 33: The Raid Backplane

    The RAID backplane The RAID backplane allows you to easily configure a reliable RAID subsystem. The RAID bay supports six 1-inch or 1.6-inch high 3.5-inch drives. For optimum operation, only approved, RAID-ready drives should be used with the RAID backplane. Drives are mounted on a rail system, which provides quick and easy installation and hot-swapping capability.
  • Page 34 Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 35: Installing Components

    Installing Components Replacing the processor......... 24 Installing a second processor......... 27 Setting system board jumpers ....... 29 Installing memory..........31 Adding and replacing drives ......... 36 Installing and using drivers and other software..50...

  • Page 36: Replacing The Processor

    Wearing an anti-static wristband grounded to the system chassis, remove the lock bar from the processor support. Remove the two screws that secure the processor cartridge in the supports and remove the restraining bar. See Figure 9. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 37 Figure 9: Removing the Processor Cartridge Lift the processor cartridge straight up and away from the system board. Place the processor cartridge that you removed in a safe place. Remove the replacement processor cartridge from its protective wrapping and place it in the cartridge supports for the slot 1 connector. Slide the cartridge all of the way down until it seats securely in the slot 1 supports.
  • Page 38 Set the jumpers properly for the new processor configuration. Close the case (see page 6 for instructions). Reconnect the power cord and turn on the system. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 39: Installing A Second Processor

    Installing a second processor ® The system is compatible with Intel Pentium II processors. You can either upgrade the existing Pentium II processor or install a second processor of the same speed as the original. When adding a processor, order a Pentium II processor upgrade kit.
  • Page 40 Insert the new VRM into the connector provided until the release latches click into place. Close the case, as described in chapter 1. Reconnect the power cord and turn on the system. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 41: Setting System Board Jumpers

    Setting system board jumpers The system board jumpers let you change several system functions. Jumpers are set to the default positions at the factory. You may need to change the jumper settings to perform the following functions: • Set processor/bus speed settings •...

  • Page 42: Clear Cmos Jumper

    Reconnect the power cord and turn on the system. Clearing the CMOS memory clears all passwords and all configuration settings. You will need to reset any necessary values in BIOS Setup after you clear CMOS memory. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 43: Installing Memory

    Installing memory The system board supports up to 1 GB of RAM in non-buffered ECC SDRAM DIMMs. The system board is configured with 4 DIMM banks. You can fill Bank 0, Bank 1, Bank 2, or Bank 3, or a combination of banks with DIMMs. No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS.
  • Page 44 (Inserting the DIMM automatically locks each of the socket clamps on each end of the DIMM.) Close the case (see page 6 for instructions). Reconnect the power cord and turn on the system. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 45 Caution! To remove DIMMs Never try to remove a DIMM without releasing the Gently push out first one and then the other plastic socket clamp on clamps. You may break the socket, causing serious each end of the DIMM. The DIMM should pop up slightly from the damage.
  • Page 46 2x72 16x72 8x72 16x72 4x72 4x72 16x72 4x72 2x72 2x72 8x72 8x72 8x72 8x72 8x72 4x72 4x72 32x72 16x72 16x72 16x72 8x72 8x72 8x72 8x72 8x72 8x72 32x72 16x72 16x72 16x72 16x72 Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 47 Total DIMM DIMM DIMM DIMM (MB) Socket 1 Socket 2 Socket 3 Socket 4 16x72 16x72 8x72 8x72 32x72 32x72 32x72 16x72 16x72 32x72 16x72 8x72 8x72 16x72 16x72 16x72 16x72 1-GB 32x72 32x72 32x72 32x72 Installing Components...

  • Page 48: Adding And Replacing Drives

    Secure the drive bracket to the chassis with the screws you removed in Step 4. Connect the power and data cables to the 3.5-inch drive, making sure the cables match their original position. (See drive documentation for proper drive jumper settings and cable orientation.) Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 49: Replacing The Cd-Rom Drive

    Close the case (see page 6 for instructions). Reconnect the power cord and turn on the system. Replacing the CD-ROM drive The 5.25-inch drive bay can be used to install a CD-ROM drive, diskette drive, or other 5.25-inch device. To replace the CD-ROM drive Turn off the system and disconnect the power cord.
  • Page 50 (See drive documentation for proper drive jumper settings and cable orientation.) Close the case (see page 6 for instructions). Reconnect the power cord and turn on the system. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 51: Installing A Drive In The 5.25-Inch Drive Bay

    Installing a drive in the 5.25-inch drive bay The 5.25-inch drive bay can be used to install a CD-ROM drive, diskette drive, or other 5.25-inch device. To install a drive in the 5.25-inch drive bay Turn off the system and disconnect the power cord. Open the case (see page 3 for instructions), observing the static electricity precautions on page 2.
  • Page 52 Close the case (see page 6 for instructions). Reconnect the power cord and turn on the system. Run the configuration software, if required. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 53: Replacing A 3.5-Inch Drive In The Top Drive Bay

    Replacing a 3.5-inch drive in the top drive Above the 3.5-inch diskette drive, there is a single bay for an internal 3.5-inch hard drive. This drive can be either IDE or SCSI. To replace the 3.5-inch drive in the top drive bay Turn off the system and disconnect the power cord.
  • Page 54 Place the new drive and bracket in the top drive bay and secure them with the four screws you removed earlier. Connect the data and power cables to the new drive, being careful to orient them correctly. Close the case and turn the server on. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 55: Replacing A Raid Drive

    Replacing a RAID drive The hard drives in the RAID bay are secured to guide rails, which lets you install and remove the drives from the system chassis. Use this procedure for the SCA SCSI drives installed in the RAID bay, not the 3.5-inch drive bay at the back of the chassis.
  • Page 56 Press the drive in firmly until the connector seats securely. Press the latches inward until they click into place to seat the drive securely in the bay. Close the lower bezel door and lock it. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 57: Installing The Scsi Cable Kit

    Installing the SCSI cable kit If you wish to use a standalone SCSI device (such as a scanner) outside of the system chassis, you can install a SCSI cable kit. The kit (P/N 1504961) enables you to connect a cable from the integrated onboard SCSI connector on the system board to the rear panel of the chassis.

  • Page 58: Adding An Expansion Card

    Remove and retain the screw securing the expansion port cover to the rear panel. Keep the port cover for reinstallation in case you ever need to remove the card. Firmly insert the edge of the expansion card into the slot. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 59 Figure 24: Adding an Expansion Card After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 5through the mounting bracket at the end of the card. Connect cables to the card. (See the card documentation for proper jumper settings and cable orientation.) Close the case (see page 6 for instructions).

  • Page 60: Replacing The Lithium Battery

    Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2. If the CMOS data is not correct, change the information in the setup screens as necessary. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 61: Troubleshooting The Battery Installation

    Troubleshooting the battery installation If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. • Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured.

  • Page 62: Installing And Using Drivers And Other Software

    After you have installed the USB driver, you can install the USB device by connecting it to a USB port on the rear cover. You may also need to install software that came with the device. Check the device documentation for additional information. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 63: Installing The Netware 4.11 Driver

    Installing the NetWare 4.11 driver When installing the second instance driver for the second SCSI controller, the server will generate interrupts that hang the server. To resolve this issue, replace the MPS14.PSM file that is installed during the NetWare 4.11 installation with an updated version of the file.
  • Page 64 Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 65: Bios Setup

    BIOS Setup About the BIOS Setup utility ........ 54 Using the BIOS Setup utility......... 55 Updating the BIOS ..........74...

  • Page 66: About The Bios Setup Utility

    BIOS version than the one described in this manual. In that case, some of the examples may differ somewhat from what you see, but the screens will be similar enough that you will have no trouble getting the information that you need. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 67: Using The Bios Setup Utility

    Using the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. To enter the setup utility, restart the system and then press when prompted on screen during the startup process.

  • Page 68: Main Menu Screen

    Legacy Diskette B: allows you to select the type of diskette drive installed as drive B. The options are 360 kB, 5 ¼”; 1.2 MB, 5 ¼”; 720 kB, 3 ½”; 1.44/1.25 MB, 3 ½”;2.88 MB, 3 ½”; NOT INSTALLED; DISABLED. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 69 • Primary Master: opens the Primary Master screen to permit you to setup the primary master hard disk drive. Details of this screen are provided in the section “Hard Disk Drive Setup screen” on page 58. • Primary Slave: opens the Primary Slave screen to permit you to setup the primary slave hard disk drive.
  • Page 70 • Auto - Selecting this option automatically configures the drive based on information from the drive itself. • CD-ROM - Select this option if the drive is a CD-ROM. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 71 • IDE Removable - Select this option of the drive is a removable disk drive. • ATAPI Removable - Select this option if the drive is an ATAPI removable disk drive. • None - “Auto” has been unable to supply the drive type or select “None”...

  • Page 72: Advanced Menu Screen

    Use Multiprocessor Specification: this field configures the multiprocessor specification for compatibility reasons. Specification 1.4 allows extended bus definitions and is required to permit a secondary PCI bus to work without a bridge. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 73 • Large Disk Access Mode: options include . Select Other if you are using DOS or one of the DOS-based operating systems. Select if you are using another operating system Other such as UNIX. A large disk is considered one that has more than 1024 cylinders, 16 heads or 63 tracks per sector.
  • Page 74 IRQ Reservation: opens the IRQ Reservation screen. This screen allows the user to reserve IRQs for use by legacy ISA devices. Details of this screen are provided in the section “IRQ Reservation screen” on page 64. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 75 Memory Reservation screen Memory Reservation This screen appears whenever is selected from the resource configuration screen. It allows you to reserve a block of memory for ISA devices. Figure 30: Memory Reservation Screen • XXXX - XXXX: the specified area of upper memory may be Available reserved for use by legacy ISA devices.
  • Page 76 It allows you to manually reserve IRQs for specific devices. Figure 31: IRQ Reservation Screen • IRQx: the specified IRQ may be reserved for use by legacy ISA devices. Options are Available Reserved. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 77 Peripheral Configuration screen This screen allows you to configure the system peripherals. Figure 32: Peripheral Configuration Screen • Serial Port A: options include Enabled, Disabled Auto • Base I/O Address: displays the base I/O address for integrated Serial Port A. Using the “+” or “-” key displays the optional addresses available.
  • Page 78 Parallel Port. Using the “+” or “-” key displays the optional channels available. • Floppy Disk Controller: controls the integrated Floppy Disk Controller. Options include Enable Disable. • Base I/O Address: options include Primary Secondary. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 79 Keyboard Features screen This screen allows you to configure the features of your keyboard. Figure 33: Keyboard Features Screen • Num Lock: options include Sets the power-on Auto, On Off. state of the key. NUMLOCK • Key Click: options are Enable causes an audible Enable Disable.
  • Page 80 Cache Base 0-512K: controls caching of the first 512K of base memory. Options are Write Back, Write Through Uncached. • Cache Base 512K-640K: controls caching of the 512K through 640K area of base memory. Options are Write Back, Write Through Uncached. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 81: Security Menu Screen

    • Cache Extended Memory Area: controls caching of the system memory above 1 MB. Options are Enabled Disabled. • Cache segments (for example, C800 - CBFF): controls caching of specified segments of memory. Options are Enabled Disabled. Security menu screen This screen allows you to set system security characteristics.
  • Page 82 Protect, • Diskette Access: controls access to the floppy drive. Options include (floppy drive is accessible only to the supervisor) Supervisor (floppy drive is accessible to the user). User Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 83: Boot Menu Screen

    Boot menu screen This screen allows you to set the order in which the system will seek boot data. Figure 36: Boot Menu Screen • First Boot Device: designates the device that the system polls first upon boot up. Options include Diskette Drive, Hard Drive, Removable Devices, ATAPI CD-ROM Drive, Network Boot.

  • Page 84: Exit Menu Screen

    Exit menu screen This screen allows you to exit the Setup program or to save any changes you have made to the BIOS settings. Figure 37: Exit Menu Screen Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 85 • Exit Saving Changes: exits the BIOS Setup and saves the changes you have entered in the CMOS. The next time you boot the system, the BIOS configures your system using these settings. • Exit Discarding Changes: exits the BIOS Setup and discards the settings you have entered.

  • Page 86: Updating The Bios

    Once the BIOS files have been loaded, remove the diskette from drive A, then press when prompted to restart the system. NTER As the system starts up, verify that you have loaded the correct BIOS version. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 87 Enter BIOS Setup by pressing when prompted during startup. Once in BIOS Setup, press and then re-enter the values you wrote down at the beginning of this process. If you do not set the CMOS values back to defaults using the key or the correct values from your earlier configuration, the system may function erratically.
  • Page 88 Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 89: Troubleshooting

    Troubleshooting Introduction............78 Troubleshooting checklist........79 CD-ROM problems..........80 Hard disk problems..........82 Memory/processor problems ........ 83 Modem problems........... 84 AC power problems..........85 Peripheral/adapter problems ......... 86 Printer problems ............ 88 System problems ........... 89 Video problems............91 Error messages............94...

  • Page 90: Introduction

    If an error occurs in an application, Authorization (RMA) number. consult the documentation supplied with the software. This section identifies solutions to common problems. If the suggestions in this chapter do not resolve your problem, call Technical Support. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 91: Troubleshooting Checklist

    Troubleshooting checklist Before turning on the system, make sure that: • The power cord is connected to the AC power-in connector and an AC outlet. • The AC outlet is supplying power. • If a power strip is used, it is turned on, and the circuit breaker is set. •...

  • Page 92: Cd-Rom Problems

    The CD is loaded Make certain the label is facing upward, and incorrectly. then try again. The CD is scratched or Try cleaning the CD with a lint-free cloth. dirty. Check the CD for scratches. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 93 Probable Cause Solution The CD-ROM drive From the Control Panel window (Start | needs to be added as double-click Settings | Control Panel), Add New new hardware. Follow the directions to add the Hardware. drive. If you are not experienced with this procedure, call Technical Support.

  • Page 94: Hard Disk Problems

    The drive cables are Open the system and check all cables not connected connected to the controller card. properly. The drive controller is Open the system and reseat the drive not seated properly. controller. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 95: Memory/Processor Problems

    Memory/processor problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter BIOS Setup and save the new memory removed, and the new configuration. configuration was not saved in BIOS Setup. The memory was Check the memory for proper seating and installed incorrectly.

  • Page 96: Modem Problems

    If the modem shares the jack with another shared by another device, make certain the other device does not modem or telephone. have the port open (for instance, someone is on the phone, or another modem is in use). Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 97: Ac Power Problems

    AC power problems System automatically powers on when AC cord is plugged in. Probable Cause Solution A power outage or Re-configure the BIOS. If problem persist, call shortage may have Technical Support. corrupted the CMOS chip. Troubleshooting...

  • Page 98: Peripheral/Adapter Problems

    The drive cables are Open the system and check all cables not connected connected to the controller card. properly. The drive controller is Open the system and reseat the drive not seated properly. controller. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 99 The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM Make certain the diskette you are trying to formatted. format is IBM-compatible. If it is, try reformatting it. If it is not, replace it with an IBM-compatible diskette The diskette is Run ScanDisk on the disk.

  • Page 100: Printer Problems

    From the Printers), File selected printer. menu, click Make certain the printer Properties. is using the right printer driver. If not, install the correct one. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 101: System Problems

    System problems The system will not start up. Probable Cause Solution The system is not Check the power cable(s) and make certain it connected to an AC is connected to an AC power source. outlet. Voltage selection Make certain the voltage selection switch switch not set correctly.
  • Page 102 The mouse driver did Load the appropriate mouse driver manually or not load when the contact Technical Support. system booted. The mouse is Try a mouse you know is working. defective. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 103: Video Problems

    Video problems The system is running but there is no display. Probable Cause Solution The monitor is not Make certain the monitor is plugged in and turned on. turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor data cable Make certain the monitor’s data cable is is not connected.
  • Page 104 Settings > Control Panel), Display and check the settings. The correct video type should be selected, along with a supported resolution. Check your monitor and video controller documentation for details. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 105 The video is distorted. Probable Cause Solution The monitor’s controls Adjust the monitor controls until the text are not properly becomes clear. See your monitor adjusted. documentation for more information. The connector or cable Check the connector and cable for bent or is damaged.

  • Page 106: Error Messages

    Diskette drive 0 seek to Enter BIOS Setup and verify the diskette track 0 failed. drive parameters. Check the diskette drive cables. Make certain pin 1 on the cable aligns with pin 1 on the connector. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 107 Error Message Solutions Diskette drive reset Enter BIOS Setup and verify the diskette failed. drive parameters. Check the diskette drive cables. Make certain pin 1 on the cable aligns with pin 1 on the connector. Diskette read failed - Make certain the boot disk contains the Command.com file.
  • Page 108 Memory errors were See “Memory errors were detected during detected while the system start up.” on page 83. system powered up. Memory size error. Enter BIOS Setup and save the memory configuration. Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 109 Error Message Solutions Non-system disk or disk Eject the diskette and press E NTER error. If the diskette is bootable, check it for errors. Not enough memory. Close all programs that are not currently in use. Print queue is full. Wait until the current print job has completed before sending another print job.
  • Page 110 Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 111: Appendix

    Appendix Specifications............100 Memory map............101 I/O map ..............102 IRQ Usage............103 DMA Usage............104 Regulatory compliance statements ..... 105...

  • Page 112: Specifications

    LAN, video, mouse, and keyboard Mouse/Keyboard ISA/PCI Expansion Eight PCI/ two ISA (Four of the PCI slots and one Slots ISA slot are shared slots) Certification FCC Class A, TUV, CE, CSA, and UL approved Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 113: Memory Map

    Memory map Address Address Size Description (Decimal) (Hexadecimal) 0-KB–640-KB 0000:0000– 640-KB Main memory for 0009:FFFF user applications. 640-KB– 000A:0000– 128-KB Video graphics 768-KB 000B:FFFF display buffer 768-KB– 000C:0000– 128-KB Reserved for ROM 896-KB 000D:FFFF on I/O adapters 896-KB– 000E:0000– 128-KB System BIOS ROM 1024-KB 000F:FFFF...

  • Page 114: I/O Map

    0400-040F 16 bytes DMA1 0461-0464 4 bytes Extended NMI control 0480-048F 16 bytes DMA high page register 04C2 1 byte Reserved 04C6-04CE 8 bytes DMA2 04D0-04DF 16 bytes INT/DMA2 04E0-04FF 32 bytes Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 115: Irq Usage

    IRQ Usage The following table lists the Interrupt Request Lines (IRQs) that the system typically uses and which ones are available for use by add-on devices. Resource System Timer Keyboard Cascade Serial port 2 (COM2) Serial port 1 (COM1) Secondary Parallel Port (LPT2) Floppy Controller Primary Parallel Port (LPT1) Real Time Clock (RTC)

  • Page 116: Dma Usage

    The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices. Resource Cascade Available Floppy Controller Available Redirect Cascade Available Available Available Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 117: Regulatory Compliance Statements

    Regulatory compliance statements FCC Notice This device has been tested and found to comply with the limits for a Class A American Users: digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 118: Ce Notice

    Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective action. Maintaining and Troubleshooting the Gateway ALR 8200 Server...

  • Page 119: Australia/New Zealand Notice

    Australia/New Zealand Notice Australian and New Zealand Users: This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect power before servicing.
  • Page 120 Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 121 Index Numerics boot disk write protection 70 Boot menu screen 71 32 Bit I/O, Setup utility field 59 C800-CBFF field 63 Cache Base 0-512K field 68 about this guide vi Cache Base 512K-640K Adaptec 7895 15 field 68 adapter cards Cache C800-CBFF field 69 installing 46 Cache CC00-CFFF field 69...
  • Page 122 61 Serial Port A field 65 LBA Mode Control field 59 Serial Port B field 66 Legacy Diskette A field 56 Set Supervisor Password Legacy Diskette B field 56 field 70 Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 123 Set User Password field 70 Cache Extended Memory Area, Setup utility 54 Setup utility field 69 SHM Address field 61 Cache Memory Supervisor Password field 69 Setup screen 68 System Date field 56 Setup utility field 61 System Memory field 57 Cache System BIOS Area, Setup System Time field 56 utility field 68...
  • Page 124 Floppy Disk Controller, Setup utility hot-swap 21 field 66 RAID controller 21 floppy drive. See diskette drive supported number 21 format meanings vii supported sizes 21 Fourth Boot Device, Setup utility field 71 Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 125 Setup screen 64 Setup utility field 62 guidelines, troubleshooting 79 IRQ usage 103 IRQx, Setup utility field 64 Hard Disk Drive Setup screen 58 ISA, expansion slots 17 hard disk, troubleshooting 82 Hard Drive, Setup utility field 72 jumpers Heads, Setup utility field 58 clear CMOS 30 heat sink 24, 27 processor/bus speed 29...
  • Page 126 17 3.5-inch diskette drive 36 IDE controller 14 5.25-inch disk drive 37 SCSI controller 15 battery 48 PCI/ISA, expansion slot 17 bezel 5 PCI/RAIDport, expansion slot 17 CD-ROM drive 37 Peripheral Configuration Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 127 covers 3 field 57 DIMMs 33 Secondary Slave, Setup utility processor 24 field 57 SCSI disk drive 43 Sectors, Setup utility field 58 side panel 3 security wrap-around panel 4 supervisor password 70 replacing user password 70 3.5-inch diskette drive 36 Security menu, Setup screen 69 battery 48 Serial Port A, Setup utility field 65...
  • Page 128 Heads field 58 Peripheral Configuration Interrupt field, Parallel Port 66 screen 65 Interrupt field, Serial Port A 65 Plug and Play O/S field 60 Interrupt field, Serial Port B 66 Primary Master field 57 Maintaining and Troubleshooting the Gateway ALR 8200 Server...
  • Page 129 Primary Master Setup screen 58 removing 3 replacing 8 Primary Slave field 57 Primary Slave Setup screen 58 Single Edge Contact (SEC) Removable Devices field 72 cartridge 19 Reset Configuration Data specifications 100 field 60 static electricity, precautions 2 Resource Configuration field 61 Supervisor Password, Setup utility Resource Configuration field 69...
  • Page 130 User Password, Setup utility field 69 using IRQ resources 103 Setup 55 VCCI Notice 106 verifying the configuration 79 video installing drivers 50 troubleshooting 91 voltage regulator modules 20 VRM. See voltage regulator module Maintaining and Troubleshooting the Gateway ALR 8200 Server...

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