Gateway 9210 User Manual
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Gateway 9210 User Manual

Gateway 9210 User Manual

Gateway personal computer user manual
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User Guide

Gateway 9210 Server

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Summary of Contents for Gateway 9210

  • Page 1: User Guide

    User Guide Gateway 9210 Server...

  • Page 2: Table Of Contents

    Gateway Systems Manager ........
  • Page 3 Before calling Gateway Technical Support ........64...
  • Page 4 ............83 C Safety, Regulatory, and Legal Information ......89 www.gateway.com...
  • Page 5 www.gateway.com...

  • Page 6: Checking Out Your Gateway Server

    Chapter 1 Checking Out Your Gateway Server Drives, ports, jacks, and controls ■ System board components ■ Help resources ■...

  • Page 7: Unpacking

    With the help of another person or a mechanical lift, carefully remove the server from the carton and place it on a flat surface. When unpacking your server, use two people or a mechanical lifting assist device to avoid personal injury or damage to the equipment. www.gateway.com...

  • Page 8: Front

    Front CD drive USB port Diskette drive Power button and power LED indicator www.gateway.com...

  • Page 9: Back

    Back Power connector USB ports Mouse port Keyboard port Serial port Monitor port LAN jacks Card retention cover thumbscrew www.gateway.com Release latch Shipping thumbscrew Kensington lock slot Release latch Card retention cover...

  • Page 10: System Board

    64-bit PCI slots Chassis intrusion switch connector System fan System power jumpers connectors www.gateway.com Memory slots System fan power connectors Front panel USB connector Auxiliary power connector Main power connector Secondary IDE connector Primary IDE connector Diskette drive connector Battery...

  • Page 11: Getting Help

    For more information, see Companion CD” on page Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at ■...

  • Page 12: Setting Up Your Server

    Chapter 2 Setting Up Your Server Use your server safely ■ Start and turn off your server ■ Set up your operating system ■...

  • Page 13: Setting Up The Hardware

    Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference. Important Keep the server boxes and packing material in case you need to ship the server. www.gateway.com...

  • Page 14: Protecting From Power Source Problems

    However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor. Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities. www.gateway.com...
  • Page 15 A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com. www.gateway.com...

  • Page 16: Starting Your Server

    Turn on any peripheral devices connected to the server. Press the power button. When the power indicator is... Green (steady on) Orange It means... The server is turned on. The server is in Standby mode. The server is turned off. www.gateway.com Power button...

  • Page 17: Understanding The Power-On Self-Test

    ■ outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls. If you cannot find the cause of the power loss, contact Gateway Technical Support. ■ For more information, see The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings.

  • Page 18: Turning Off Your Server

    Press the reset button to reset the server. Setting up the operating system If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific...
  • Page 19 www.gateway.com...

  • Page 20: Maintaining Your Server

    Chapter 3 Maintaining Your Server Care for your server ■ Record the BIOS configuration ■ Manage your server and network ■...

  • Page 21: Caring For Your Server

    Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server. www.gateway.com...
  • Page 22 - OR - If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen. www.gateway.com...

  • Page 23: Preparing For System Recovery

    To record your BIOS configuration: Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout. “BIOS Settings” on page...

  • Page 24: System Administration

    System administration Gateway Systems Manager Gateway Systems Manager 3.0 (GSM) lets you locally (using the Server console) and remotely (using the Administrator console) monitor the health and performance of your servers. From the Administrator console you can monitor any server that has one of the two consoles installed.

  • Page 25: Using Your System Companion Cd

    To remove a BIOS security password: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select the Security Enter the current password, then press E For the new password, leave the password field blank, then press E is removed.

  • Page 26: Using The System Setup Utility

    Set up the server to send alerts for platform events ■ Set up the remote LAN access for the server for out-of-band (OOB) access through Gateway Server Manager Important The SSU does not work within a DOS window running under an operating system such as Windows.

  • Page 27: Viewing Sensor Data Records

    Double-click a component. Information for that component is displayed. SDR Manager to expand the categories. FRU Information , or . The category expands to show Product Chassis Board www.gateway.com from System Setup Utility . SDR categories from System Setup Utility . The SSU FRU Manager...

  • Page 28: Setting Up Remote Access

    DHCP (dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored. —Assign the IP address for the server using the Host, Gateway, and Subnet ■ Static Mask boxes in the dialog box.
  • Page 29 DHCP (dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored. —Assign the IP address for the server using the Host, Gateway, and Subnet ■ Static Mask boxes in the dialog box.
  • Page 30 ■ Fan Failure ■ Temperature Sensor Click to save the changes. Save Click to return to the mBMC LAN Configuration window. Close Click to save the changes. Save Click to return to the SSU main window. Close www.gateway.com...
  • Page 31 www.gateway.com...

  • Page 32: Installing Components

    Chapter 4 Installing Components Open and close the server case ■ Install or replace components ■...

  • Page 33: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 34: Preventing Static Electricity Discharge

    Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...

  • Page 35: Opening The Server Case

    For more stability, place the server on its side. If your case has a shipping thumbscrew installed on the back, remove the screw, then push the cover release latches away from each other. “Preventing static electricity discharge” on page Shipping thumbscrew www.gateway.com 29. Make...

  • Page 36: Closing The Server Case

    Align the side panel’s front tabs into the case notches, then swing the side panel toward the case until the release latches snap into place. Set the case upright. Reconnect the power cord and all other cables. www.gateway.com...

  • Page 37: Installing Drives

    ■ cable, configure the drive as master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave. www.gateway.com CD drive 5.25-inch drive bay 3.5-inch drive bay...

  • Page 38: Installing A Cd Or Diskette Drive

    F2 at startup to open the BIOS Setup utility. Installing a CD or diskette drive To install a CD or diskette drive: Follow the instructions in Follow the instructions in “Preventing static electricity discharge” on page “Opening the server case” on page www.gateway.com...
  • Page 39 If you are adding a new drive, press in on the two front cover release tabs, then swing the front cover away from the server and remove the cover. Press the drive bay face plate release tab, then swing the faceplate away from the front cover and remove the face plate. Step www.gateway.com...
  • Page 40 Slide the drive release latch back toward the rear of the case until the unlock icon is visible. If you are replacing a drive, slide it forward and out of the drive bay. Set any jumpers on the new drive. See the drive’s documentation for further instructions. Unlock icon www.gateway.com...
  • Page 41 Slide the new drive into the drive bay. Move the release latch to the right about ¼ inch (6 mm). Align the drive’s screw holes with the release latch’s locking tabs. Locking tabs www.gateway.com Drive screw holes...

  • Page 42: Installing A Hard Drive

    SATA hard drives or a U320 SCSI add-in card can be added to support as many as three SCSI hard drives. You can purchase additional SATA and SCSI hard drives and add-in cards through your Gateway sales or Technical Support representative. Important Gateway tests and verifies the operation and compatibility of the drives it sells.
  • Page 43 If you are replacing a hard drive, disconnect the data cable and power cable from the drive to be replaced. Slide the drive release latch toward the open side of the case. “Preventing static electricity discharge” on page “Opening the server case” on page www.gateway.com...
  • Page 44 If you are replacing a hard drive, slide the old drive out of the drive bay. Set any jumpers on the new drive. See the drive’s documentation for further instructions. Slide the new drive in, then slide the release latch toward the inside of the case. www.gateway.com...
  • Page 45 Follow the instructions in the drive’s documentation to connect the drive cables. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 46: Installing Memory

    Use only DDR-266, 333, or 400 compliant, SDRAM unbuffered ECC, DIMM memory modules. Install memory first into Bank 1A and 2A, then install into Bank 1B and 2B. Bank 1A Bank 1B and 2A and 2B www.gateway.com...
  • Page 47 Turn on the server, then make sure that the operating system completely loads. If you receive an error, see “Preventing static electricity discharge” on page “Opening the server case” on page “Closing the server case” on page “Memory” on page www.gateway.com...

  • Page 48: Installing A Pci Expansion Card

    Remove the thumbscrew that secures the expansion card retention cover to the server case. Caution Do not touch the contacts on the bottom part of the PCI card. Touching the contacts can cause electrostatic damage to the card. “Preventing static electricity discharge” on page “Opening the server case” on page www.gateway.com Thumbscrew...
  • Page 49 You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Connect any cables to the PCI expansion card following the instructions in the card’s documentation. Follow the instructions in See the PCI expansion card’s documentation for software installation instructions. “Closing the server case” on page www.gateway.com...

  • Page 50: Replacing A Processor

    Press down on the heat sink locking lever on each side, push them slightly away from the heat sink, then lift the levers out of the way. ® ® Pentium 4 or Celeron “Preventing static electricity discharge” on page “Opening the server case” on page www.gateway.com ® processors. The server “Updating the BIOS” on...
  • Page 51 Place the heat sink on the processor, then press the heat sink locking levers down until they click into place. Plug the heat sink’s cooling fan into the system board. Follow the instructions in Step 7 of this procedure. “Closing the server case” on page www.gateway.com...

  • Page 52: Replacing The Power Supply

    Disconnect the power supply cables from all components, noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) Pull the power supply retention clip away from the power supply. “Preventing static electricity discharge” on page “Opening the server case” on page www.gateway.com...
  • Page 53 Install the new power supply, then press the retention clip back against the case. Reconnect the power supply cables. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 54: Replacing The Cmos Battery

    Make sure that the positive (+) side of the new battery is facing up, then press the new battery into the socket until it snaps into place. “BIOS Settings” on page “Opening the server case” on page www.gateway.com “Opening the BIOS Setup utility” “Preventing static electricity CMOS...
  • Page 55 Follow the instructions in Turn on your server, then press F2 when the Gateway logo screen appears during startup. Restore any BIOS settings that you wrote down in Save all your settings and close the BIOS Setup utility. “Closing the server case” on page Step www.gateway.com...

  • Page 56: Replacing The System Board

    Replacing the system board To replace the system board: Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout, then close the BIOS utility.
  • Page 57 ( pem studs ) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. Slide the new system board’s standoffs into the keyhole slots, then slide the board toward the back of the case. www.gateway.com Standoff Keyhole slot...
  • Page 58 Follow the instructions in Turn on your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

  • Page 59: Replacing The Fan

    Use a narrow tool, such as a small screwdriver, to push each of the four fan mounting rivets and sleeves out toward the back of the case. Remove each rivet, then remove the old fan. “Preventing static electricity discharge” on page “Opening the server case” on page Rear fan connector www.gateway.com...
  • Page 60 Hold the new fan in place while you push the fan’s rivet sleeves into the fan from the outside of the case, then push the rivets into the sleeves. Reconnect the case fan to the system board. Follow the instructions in “Closing the server case” on page www.gateway.com...
  • Page 61 www.gateway.com...

  • Page 62: Using The Bios Setup Utility

    Chapter 5 Using the BIOS Setup Utility Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to the factory ■ defaults Reset the BIOS passwords ■...

  • Page 63: Opening The Bios Setup Utility

    To open the BIOS Setup utility: Restart your server, then press F2 when the Gateway logo screen appears during startup. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection.

  • Page 64: Updating The Bios

    Gateway Web site, then install the new version from a diskette. To update the BIOS: Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout, then close the BIOS utility.

  • Page 65: Changing Jumper Settings

    ■ Clear the CMOS To change jumper settings Print the appendix for Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Follow the instructions in Turn off the server, then disconnect the power cord and all other cables connected to the server.
  • Page 66 The system password setting is in unprotected mode. The CMOS is in normal operation. The CMOS content is cleared. “Closing the server case” on page “Opening the server case” on page “Closing the server case” on page www.gateway.com “Updating the BIOS” on...
  • Page 67 www.gateway.com...

  • Page 68: Troubleshooting

    Chapter 6 Troubleshooting Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot ■ If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 64 for more information about how to get help.

  • Page 69: Telephone Support

    ■ Consider using Gateway’s Internet technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Technical Support. For more information, visit Gateway’s Technical Support Web site at support.gateway.com.

  • Page 70: Technical Support

    Technical support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description Gateway Talk to a Gateway Technical Support Technical Support representative.

  • Page 71: Safety Guidelines

    ■ ■ Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support. For more information, see on page The power cord or plug is damaged Liquid has been spilled into your server...

  • Page 72: Error Messages

    Reset the BIOS. For instructions, see Invalid partition table ■ The master boot record may be corrupt. For troubleshooting information, see master boot record is corrupted” on page for a possible solution. “Changing jumper settings” on page www.gateway.com “The “The...
  • Page 73 Server - OR - Clear the System Event Log using the System Setup Utility, for more information, see “Viewing System Event Log information” on page “Changing jumper settings” on page menu. Event Log Configuration www.gateway.com for a possible “The...

  • Page 74: Troubleshooting

    ■ If an error message appears on the screen, write down the exact message before calling Gateway Technical Support. For more information, see page ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts.

  • Page 75: Battery Replacement

    ■ ■ ■ ■ Instead, unplug your server and contact Gateway Technical Support or a qualified computer technician. ■ If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective.
  • Page 76 If the beep code occurs even when all ■ expansion cards have been removed, the system board may be at fault. Contact Gateway Technical Support. If the beep code does not occur when ■ the expansion cards have been removed, one of the cards is causing the problem.

  • Page 77: Bios

    Turn off your server, then remove the combination drive and push it in again to make sure the drive is seated correctly. For instructions, see on page “Using your System Companion CD” “Installing a CD or diskette drive” on page www.gateway.com “Replacing the CMOS battery” on “Installing a CD or diskette drive”...

  • Page 78: Expansion Cards

    SCSI controller’s documentation. ■ Turn off your server, then make sure the drive cables are connected correctly. For instructions, see “Installing a hard drive” on page “Installing a PCI expansion card” on NTER “Using your System Companion CD” www.gateway.com “The...

  • Page 79: Internet

    Open your server and make sure that the memory modules are installed correctly. For instructions, see “Installing memory” on page ■ A memory module may be defective. If possible, try another memory module and see if the error repeats. www.gateway.com NTER...

  • Page 80: Modem (Telephone Dial-Up)

    Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. ■ If you purchased the modem from Gateway, contact Gateway Technical Support. To check the dialing properties in Windows: In Windows 2000 Server, click Panel window opens.

  • Page 81: Monitor

    LED should be lit. ■ Check the port and cable for bent or damaged pins. ■ Connect your monitor to another computer, or connect a monitor that you know works to your server. www.gateway.com see “Using your System “Installing a PCI...

  • Page 82: Power

    When you turn on the server, it makes several short beeps ■ The short beeps indicate the server has encountered some type of error. See codes” on page www.gateway.com “Monitor” on page “Beep...

  • Page 83: Processor

    Processor Your server does not recognize a new processor ■ Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly. www.gateway.com...

  • Page 84: A Server Specifications

    Appendix A Server Specifications...

  • Page 85: System Specifications

    Supports Windows 2000 Server and Windows Server 2003 systems Compatible with: Windows NT ■ Novell NetWare 6 ■ 100–127 volts (V) ~ at 50/60 Hertz (Hz); 7.0 amperes (A) maximum ■ 200–240 V ~ at 50/60 Hz; 3.5 A maximum ■ www.gateway.com...

  • Page 86: System Board Specifications

    320 MHz frequency when you use an Intel Pentium 4 processor with system bus frequency of 800 MHz. To run DDR266 memory use with an Intel Pentium 4 processor with ■ 400 MHz or 533 MHz system bus frequency only. www.gateway.com...

  • Page 87: Environmental Specifications

    Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your server. www.gateway.com...

  • Page 88: Bios Settings

    Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed.
  • Page 89 To view all BIOS settings: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information. BIOS menu Main Advanced CPU Configuration IDE Configuration...
  • Page 90 Slot 2 Option ROM Slot 3 Option ROM Slot 6 Option ROM Quick Boot Quiet Boot Add On ROM Display Mode Bootup Num-Lock PS/2 Mouse Support POST Error Pause Hit <F2> Message Display Extended Memory Test Scan User Flash Area www.gateway.com Value...
  • Page 91 Board Part Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Version BMC Device ID BMC Firmware Revision BMC Device Revision SDR Revision BIOS Redirection Port Baud Rate Flow Control Terminal Type www.gateway.com Value...
  • Page 92 Clear All Even Logs Event Logging Critical Event Logging Assert NMI on PERR Assert NMI on PERR AC Link FRB-2 Policy Late POST Timeout Hard Disk OS Boot Timeout PXE OS Boot Timeout FRB-4 Policy LAN Console Support www.gateway.com Value...
  • Page 93 www.gateway.com...
  • Page 94 Appendix C Safety, Regulatory, and Legal Safety information ■ Legal and Regulatory Information ■ Information...

  • Page 95: Important Safety Information

    Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 96: Regulatory Compliance Statements

    To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
  • Page 97 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Canada Industry Canada (IC)

  • Page 98: Laser Safety Statement

    Equivalence Numbers of all the devices does not exceed 5. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 99 In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.
  • Page 100 Boot menu BIOS Setup utility card installing PCI expansion bracket slot location troubleshooting case cleaning closing opening Gateway Systems Manager System Companion troubleshooting CD drive installing location troubleshooting chassis intrusion switch connector cleaning case keyboard screen closing...
  • Page 101 DDR SDRAM see memory device drivers installing DIMM see memory diskette drive connector installing location replacing troubleshooting display troubleshooting documentation Gateway Web site System Companion CD drive bays location drivers installing drives configuring diskette hard drive installing replacing SATA SCSI troubleshooting...
  • Page 102 LAN jacks LED indicators line conditioners Main menu BIOS Setup utility maintenance cleaning cleaning case cleaning keyboard cleaning screen Gateway Systems Manager general guidelines recording BIOS configuration safety guidelines master boot record memory installing troubleshooting messages modem connection speed...
  • Page 103 LAN access safety precautions Setup utility see BIOS Setup utility see System Setup Utility specifications environmental system system board starting server static electricity supervisor password support Gateway telephone surge protector system administration management security specifications startup system board components installing replacing...
  • Page 104 (UPS) unpacking server updating BIOS USB ports internal connector location utilities BIOS Setup System Setup (SSU) VGA port viewing Field Replaceable Unit information Sensor Data Records System Event Log Web site Gateway www.gateway.com...
  • Page 105 www.gateway.com...
  • Page 106 A MAN 9210 SYS GDE R0 03/04...

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