Imerge AX-Platform Service Manual page 52

10A Voice Line Detected
10B Fax Line Detected
10C * Number Blacklisted
10D Unknown Dialing Error
10E Fatal PPP Error
10F Bad PPP Options
110 PPP Mis-Configured
111 PPP Interrupted
112 PPP Port Problem
113 Connect Script Failed
114 PPP Negotian Failed
115 Peer Authentication Failed
116 Idle Connection (Timeout)
117 Connection Timeout
118 Peer Not Echoing
119 * Modem Hang Up
11A Loop Back Detected
11B Init Script Failed
11C * Authentication Failed
11D Unknown PPP Error
11E Unknown Error
3. What do the most common modem error codes mean?
§
101 Call timed out. The ISP has not responded in a reasonable time. If the problem persists
then first try a different ISP and then see the 'Modem Check' section.
§
103 Port Busy. This is commonly seen after a previously failed attempt which had a different
error code. It generally means that the modem was not yet ready for to dial again. If this error
is occurring on every attempt then see the 'Modem Check' section.
§
104 Modem not responding. The unit is unable to communicate with the modem and is likely
to be faulty. See the 'Modem Check' section.
§
106 No Carrier. The modem has dialled a number but does not receive a response from a
server at the other end or the line was unexpectedly dropped.
§
107 No dial tone. The modem is not able to detect a line or dial tone. Make sure that the you
are using the supplied modem cable, it is plugged in the wall socket and unit correctly and that
you are connecting it to an analogue line. Try plugging in a normal telephone to check that the
line is active. Exceeding a line's REN (Ringer Equivalence Number) limit can cause this error,
temporarily remove any other devices connected to the line. If the problem persists see the
'Modem Check' section.
§
108 Line Busy. Make sure that the telephone line is not currently in use. If the line is free and
available then make sure that the cable you are using is working. Plugging an analogue
modem in a digital wall socket can also cause this error.
§
10C Number Blacklisted. The unit has attempted to dial the specified internet account a quite
number of times and each time it has failed. This could be due to a mis-configured dialup
telephone number. The blacklist is imposed by the unit itself not the ISP and can be released
by simply cold rebooting.
§
119 Modem Hang Up. The ISP has disconnected the call. This has only been seen when the
logging on credentials such as the username and password are rejected. See error code 11C
for more information.
§
11C Authentication Failed. The username and/or password used are incorrect and the login is
rejected. Some ISP's also take a note of the telephone number connecting to their services,
this is so that they can black list some that is abusing the service. If caller ID has been dis-
52