Imerge AX-Platform Service Manual
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Imerge AX-Platform Service Manual

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Imerge
AX Platform
Service Manual

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Summary of Contents for Imerge IMerge AX-Platform

  • Page 1 Imerge AX Platform Service Manual...

  • Page 2: Important

    Important The information contained in this service manual pertains only to the AX platform manufactured by Imerge as of the effective date of this manual or the latest revision thereof. This service manual was prepared for exclusive use by appointed service personnel in light of their training and experience as well as the availability to them of parts, proper tools and test equipment.

  • Page 3: Warnings

    Use the World Wide Web (WWW) to view the latest version of this service manual, check for updates or download files. The support area on our web site is password protected, please contact Imerge Support for details. Service manual address: http://www.xiva.co.uk/support/servicemanual.html The XiVA OEM Support Pages: http://www.xiva.com/support The XiVA Home Page: http://www.xiva.com...

  • Page 4: Table Of Contents

    Table of Contents Table of Contents IMPORTANT ........................2 TECHNICAL COMPETENCE ......................2 WARNINGS ............................3 SPECIAL TOOLS AND EQUIPMENT ....................3 ONLINE SUPPORT ..........................3 PAGE REFERENCES ........................5 CLEANING THE UNIT ........................6 TO CLEAN THE AUDIO CONNECTORS ................... 6 PACKAGING MATERIALS .........................

  • Page 5: Page References

    REPLACING THE AX MOTHERBOARD..................35 PARTS LIST ......................... 39 IMPORTANT ............................ 40 TESTING ........................41 INTRODUCTION ..........................44 ESSENTIAL PREPARATION ......................44 TROUBLESHOOTING ....................44 QUESTIONS AND ANSWERS ......................45 POWER CHECK ..........................51 MOTHERBOARD CHECK ....................... 52 EXPANSION BOARD CHECK (IF APPLICABLE) ................54 MODEM PROBLEMS ........................

  • Page 6: Cleaning The Unit

    Cleaning & Packaging Cleaning the unit Regular dusting with a dry soft, non-abrasive cloth will generally keep the finish of the front panel and chassis cover looking like new. Avoid the use of domestic cleaning products. Dust or finger marks can be removed from the front panel using a soft, slightly damp cloth. Disconnect the power cord before cleaning the unit.

  • Page 7: Handling Electrostatic Discharge-Sensitive Devices

    Disassembly & Assembly Handling electrostatic discharge-sensitive devices Any assembly or component part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalising the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.

  • Page 8: Motherboard (Ax)

    Motherboard (AX)
  • Page 9 Whilst working inside the DH9300 we recommend that the PSU is covered with (?) to prevent contact with the Power Supply Unit (PSU) which can cause an electric shock.

  • Page 10: Removing The Lid

    Removing the Lid TOOLS: Pozi-driv No.1 screwdriver PARTS USED: MW00113-01 Cover (Black) MW00036-01 6x M3 (6mm) Black Screws MW00105-01 4x Copper M3 (6mm) screws PROCEDURE: figure 1 figure 2 figure 3 Remove the 4x M3 (Copper) screws from the left and right side of the unit. See figure 1. Remove the 6x M3 (Black) screws from the rear of the unit.
  • Page 11 figure 4 figure 5 EMC stripes are used along the top front and back edges of the chassis. See Caution and Figure 1. The lip on the lid fits neatly under the top of the front panel (See figure 2). Insert the lids’ lip into the top of the front panel at a 35 angle and slowly sit the lid down at the rear (See figure 3).

  • Page 12: Removing The Cdrom Drawer Front (Metal Version)

    Removing the CDROM Drawer Front (Metal version) CAUTION: The CDROM drawer is likely to break if excessive force is applied during this procedure. TOOLS: Small flat bladed screwdriver Pin or Straighten out Paper clip (if necessary) PARTS USED: PL00010-01 CD Drawer Front <P/NBR>...

  • Page 13: Fitting The Cdrom Drawer Front (Metal Version)

    Fitting the CDROM Drawer Front (Metal version) CAUTION: The CDROM drawer is likely to break if excessive force is applied during this procedure. TOOLS: Pin or Straighten out Paper clip (For manual eject if necessary) PARTS USED: PL00010-01 CD Drawer Front PROCEDURE: This procedure covers the fitting of the painted metal CDROM drawer front that is clipped to the tray.

  • Page 14: Removing The Cdrom Drawer Front (Plastic Version)

    Removing the CDROM Drawer Front (Plastic version) CAUTION: The CDROM drawer is likely to break if excessive force is applied during this procedure. The drawer front must be removed before the drive can be taken out of the unit. TOOLS: Small flat bladed screwdriver Pin or Straighten out Paper clip (if necessary) PARTS USED:...

  • Page 15: Fitting The Cdrom Drawer Front (Plastic Version)

    Fitting the CDROM Drawer Front (Plastic version) CAUTION: The CDROM drawer is likely to break if excessive force is applied during this procedure. TOOLS: Pin or Straighten out Paper clip (For manual eject if necessary) PARTS USED: PL00010-01 CD Drawer Front PROCEDURE: This procedure covers the fitting of the plastic CDROM drawer front that is clipped to the tray.

  • Page 16: Replacing The Cdrom Drive

    Replacing the CDROM drive WARNING: There is a risk of electrical shock, the power supply can deliver an electrical shock even when the mains power is removed from the unit; be certain to observe all standard safety precautions. CAUTION: The motherboard front panel display socket carries additional power, do not under any circum- stances attempt to connect a cable plugged in this socket into the hard disk drives or CDROM drive.
  • Page 17 of the drive. Be careful not to touch the power supply unit as it may still hold charge or break any of the attached cables. Gently lift the CDROM along with the bracket out of the unit. Remove 4x M3 screws securing the CDROM drive to the bracket. The CDROM is glued to the mounting brackets with a high grab adhesive to prevent it from slipping forwards or backwards whilst in transit.
  • Page 18 Assembly figure 1 figure 2 figure 3 figure 4 figure 6 figure 5 Ensure that the CDROM’s facia has been removed, if not then carefully prise off the facia with a small flat bladed screwdriver (See ‘Preparing a new CDROM drive’ before this section). Set the jumper on the rear of the drive to master, a diagram of the jumper settings can either be found on a rear or top label.

  • Page 19: Removing The Hard Disk Bracket

    Removing the Hard Disk Bracket CAUTION: The motherboard front panel display socket carries additional power, do not under any circum- stances attempt to connect a cable plugged in this socket into the hard disk drives or CDROM drive. This will short circuit the attached device and/or motherboard rendering it inoperable. TOOLS: Pozi-driv No.2 screwdriver PARTS USED::...

  • Page 20: Fitting The Hard Disk Bracket

    Fitting the Hard Disk Bracket CAUTION: The motherboard front panel display socket carries additional power, do not under any circum- stances attempt to connect a cable plugged in this socket into the hard disk drives or CDROM drive. This will short circuit the attached device and/or motherboard rendering it inoperable. TOOLS: Pozi-driv No.2 screwdriver PARTS USED::...

  • Page 21: Removing A Hard Disk Drive (Hdd)

    The bracket can hold up to two hard disk drives, the first drive (top) is the primary HDD and the second (bottom) is the secondary HDD. The primary drive contains the XiVA operating system and media and the secondary drive only contains media.

  • Page 22: Fitting A Hard Disk Drive (Hdd)

    Fitting a Hard Disk drive (HDD) CAUTION: Hard disk drives are sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the HDD carefully, holding it by the edges and do not stress. Keep it in static proof packing while out of the unit. The motherboard front panel display socket carries x volts on pin x, do not under any circumstances attempt to connect a cable plugged in this socket into the hard disk drives or CDROM drive.

  • Page 23: Replacing The Fan

    Replacing the Fan WARNING: IMPORTANT: Risk of Electric Shock. Do not use a screwdriver above the PSU to access the fan, attempting to do so will result in an electric shock. TOOLS: Long shafted Pozi-driv No.1 screwdriver PARTS USED: IC00154-01 Cooling fan MW00118-01 M3 x 18mm Silver Screws...
  • Page 24 supply unit. Ensure that the fan cable is correctly secured in the fans cable retaining slot. On one side of the fan you will see two blue and red cables entering the central spinal, this is the side that must face the outside of the unit. Line up the fan holes with those on the fan chassis cut-out, ensuring the blue and red cables run from underneath the fan.

  • Page 25: Replacing The Front Panel Display Board (Fpdb)

    Replacing the Front Panel Display Board (FPDB) CAUTION: The Front Panel Display Board is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the front panel display board carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. The motherboard front panel display socket carries x volts on pin x, do not under any circumstances attempt to connect a cable plugged in this socket into the hard disk drives or CDROM drive.
  • Page 26 Taking 7x M4 screws, carefully tighten and secure the FPDB to the chassis. Fit the front panel display cable (grey connectors) to the wide socket on the FPDB. You may need to connect the other end of the cable to the motherboard Front Panel display socket if not already done so.

  • Page 27: Replacing The Power Supply Unit (Psu)

    Replacing the Power Supply Unit (PSU) WARNING: There is a risk of electrical shock, the power supply unit can deliver an electrical shock even when mains power is removed from the unit; be certain to observe all standard safety precautions. TOOLS: Pozi-driv No.1 and No.2 screwdrivers PARTS USED:...

  • Page 28: Replacing The Mains Inlet Filter

    Replacing the Mains Inlet Filter WARNING: There is a risk of electrical shock, the power supply unit can deliver an electrical shock even when mains power is removed from the unit; be certain to observe all standard safety precautions. TOOLS: Screwdriver (Size???) Flat bladed screwdriver.

  • Page 29: Replacing The Memory Module

    Replacing the Memory Module CAUTION: The memory module is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the memory module carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. TOOLS: None PROCEDURE:...

  • Page 30: Removing The Daughter Expansion Board (If Applicable)

    Removing the Daughter Expansion Board (if applicable) CAUTION: The daughterboard is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the daughterboard carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. TOOLS: Pozi-driv No.1 and No.2 screwdrivers PARTS USED:...

  • Page 31: Fitting The Daughter Expansion Board (If Applicable)

    Fitting the Daughter Expansion Board (if applicable) CAUTION: The daughterboard is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the daughterboard carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. TOOLS: Pozi-driv No.1 and No.2 screwdrivers PARTS USED:...

  • Page 32: Removing The Modem

    Removing the Modem CAUTION: The modem is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the modem carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. TOOLS: Pozi-driv No.2 screwdriver PARTS USED:...

  • Page 33: Fitting The Modem

    Fitting the Modem CAUTION: The modem is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the modem carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. Make sure that the modem is aligned properly on the motherboard’s modem pin header before applying power to the unit, incorrect alignment could short circuit the modem and/or the mother- board rendering it inoperable.

  • Page 34: Replacing The Battery

    Replacing the Battery WARNING: The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing.

  • Page 35: Replacing The Controller Port

    Replacing the Controller Port TOOLS: 5mm Nutspinner PARTS USED: MW00016-01 2x D Connectors Hexagonal Sockets PROCEDURE: figure 1 figure 3 figure 2 Disassembly Remove the two hexagonal screws from the controller port on the rear of the unit with the Nutspinner.
  • Page 36 Replacing the AX Motherboard CAUTION: The motherboard is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the motherboard carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. TOOLS: Pozi-driv No.1 screwdriver PARTS USED:...
  • Page 37 Assembly figure 1 figure 3 figure 2 Ensure that there is nothing obstructing the motherboard mounting area (e.g. cables). Gently place the motherboard, connectors first into the unit whilst lining it up with the chassis motherboard pillars and rear panel connector holes. Fit 2x M4 6mm screws into the motherboard if the unit does not have a daughter expansion board, See figure 1.
  • Page 38 Removing & Fitting the Front Panel TOOLS: Pozi-driv No.1 and No.2 screwdrivers PARTS USED: <P/NBR> 4x M4 6mm <P/NBR> 4x M3 6mm PROCEDURE: Disassembly figure 1 figure 3 figure 2 The front panel is secured to the chassis in two places, underneath the unit and inside the chassis.

  • Page 40: Parts List

    Parts List PART NO. SPECIFIC TO DESCRIPTION Accessories AC00008-01 Remote Control EX00012-01 Mains Input Lead UK 2m long EX00017-01 Australia Mains Input Lead Australia 2m long EX00018-01 Mains Input Lead US 2m long EX00019-01 Europe Mains Input Lead Europe 2m long EX00013-01 Video Interconnect Lead (composite to composite lead) EX00014-01...
  • Page 41 PART NO. SPECIFIC TO DESCRIPTION IC00176-01 Not-Marantz S2000 IR Blaster Cable IC00177-01 Not-Marantz S2000 Front Panel EMC Strip IC00192-01 Not-Marantz Kapton Tape 10 wide (IR Sensor) MW00012-01 M3 Shakeproof Washers Silver (Side Screws Lid x4, Fascia Underneathx4) MW00013-01 M4 Nickel Plain Washer (Earth Studx2) MW00016-01 D Connectors Hexagonal Sockets (VGAx2, Controllerx2) 8mm Length...
  • Page 42 PK00189-03 Marantz Rear Panel Label (Incorporating all information) UL approved Opus III Marantz PK00190-01 Marantz Canada Marantz Warranty Card Canada PK00191-01 Not-Marantz S2000 Xiva Customer Service Agreement PK00194-01 Imerge Imerge User Guide PK00195-01 Imerge Imerge Warranty Card\Registration PK00196-01 Imerge Imerge Printed Box Carton...
  • Page 43 Grey Power Button Key Cap PL00045-01 Not-Marantz Black Power Button Key Cap Service Exchange Assemblies IC130SE-01 ServEx HDD Assy 80Gb Seagate U6 (pre-configured with XiVA SW & licenced) PCB02SE-01 ServEx Main Board Assy PCB04SE-01 MarantzServEx Audio Expansion Board (Opus 3) PCB01SE-01...

  • Page 44: Testing

    Imerge Support once work has finished. EQUIPMENT NEEDED § Power cable. § PC with Hyperterminal installed and XiVA Producer. § RS232 cable (Null Modem). § RJ11 to RJ11 telephone cable (with appropriate adapter). § Handspring Visor or Palm m515 with USB cradle (only if supported by the software) §...
  • Page 45 3. TESTING INFRA-RED CONTROL Point the XiVA R704 handset at the unit and navigate the Front Panel / TV display using IR. If no IR activity is apparent, ensure the remote is set for GUI control. (Hold down select and HDD Audio until the HDD button light stays on, type 0 0 0 and press HDD Audio down again and the light should flash twice).
  • Page 46 If no signal is present from the VGA, video 1 out or s-video outputs, check all cables. If the cables are OK, replace the main AX board with a known working board, and test again. If no signal is present from the video 2,3 and 4 outs if applicable, check the cable. If the cable is OK, replace the AEB with a known working board and test again.
  • Page 47 Connect the PC and unit to a hub on your network. Configure the ethernet settings manually on the unit and likewise the PC. Power cycle both units. Using XiVA Producer on the PC, connect to the unit by specifying its IP address under the 'advanced' button.

  • Page 48: Essential Preparation

    Troubleshooting Introduction In order to successfully repair a unit you must first confirm the problem, this will involve gathering informa- tion from the customer and performing your own tests. This is the most important part of the entire process, if you do not confirm and understand the fault properly then you will never be sure whether the repair has fixed the fault and that it has not just temporarily disappeared.

  • Page 49: Questions And Answers

    On applying the power to the unit the front panel display will show ‘x Starting’, where x is the product name. § The temperature controlled fan should spin for about 2-3 seconds and the ‘XiVA’ splash screen will appear on the TV and/or VGA monitor. §...
  • Page 50 CDROM drive. 6. The unit says that it can’t find a boot device shortly after displaying the ‘XiVA’ splash screen. § This means that the hard disk(s) are not being detected. Make sure that the power and IDE cable from the motherboard are fitted properly.
  • Page 51 VIDEO PROBLEMS 1. There is no output on the TV from either the Composite or S-Video connections, but the VGA output works. § The software allows you to turn off the composite and s-video outputs to focus the hardware signal strength to the VGA output. This is a software option that can be changed in the Video Settings Menu (Main Menu -->...
  • Page 52 Voice Line Detected Fax Line Detected 10C * Number Blacklisted Unknown Dialing Error Fatal PPP Error Bad PPP Options PPP Mis-Configured PPP Interrupted PPP Port Problem Connect Script Failed PPP Negotian Failed Peer Authentication Failed Idle Connection (Timeout) Connection Timeout Peer Not Echoing 119 * Modem Hang Up...
  • Page 53 abled on the telephone line then you will need to add a prefix to the number to allow the re- ceiver to see it or try another ISP. 4. I receive error code 001 when attempting to look up albums. §...
  • Page 54 XiVA Producer. § It can be tested using a PC running the latest version of XiVA Producer and a null modem cable connected between the unit and PC. See the ‘Testing’ section of this service manual for more detail.
  • Page 55 Power Check WARNING: There is a risk of electrical shock, the power supply unit can deliver an electrical shock even when mains power is removed from the unit; be certain to observe all standard safety precautions. TOOLS: Digital Multimeter PROCEDURE: This procedure checks that there is power reaching the motherboard at the correct voltage.
  • Page 56 On applying power to the unit you should see the XiVA splash screen logo on both the TV and monitor within a few seconds. The temperature controlled fan should begin to spin for about 2- 3 seconds.
  • Page 57 MOTHERBOARD FINAL DIAGNOSIS: The Motherboard is operational (pending final testing) if the following is true:- • The ‘XiVA’ logo is shown and the fan spins. • The correct voltages are delivered to the hard disk(s) and CDROM drive. It should be replaced only if the following is true :- •...

  • Page 58: Expansion Board Check (If Applicable)

    Expansion Board Check (if applicable) CAUTION: The expansion board is sensitive to electrostatic discharge, ensure that you are properly earthed before attempting to remove the board. Handle the board carefully, holding it by the edges and do not flex or stress. Keep it in static proof packing while out of the unit. PROCEDURE: The Expansion or daughter board delivers additional outputs and video outputs in some cases.
  • Page 59 header, the RJ11 connector is plugged into the RJ11 socket and the two pin connector is firmly fitted to the circuit board. 2. Check that all the pins on the RJ11 dual socket are aligned. Misalignment could cause intermittent dialup problems or not connecting at all. 4.

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