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Important troubleshooting information
This chapter provides troubleshooting procedures. Most section headings describe a
problem you could encounter (such as System LED is off) or they describe
troubleshooting procedures for correcting a problem (such as Confirming Internet
connectivity). To correct a problem, find the description that matches your problem,
then find the troubleshooting procedure or procedures for your problem.
If you cannot correct the problem, contact Hughes Installer Support.
Other sections in this guide that contain troubleshooting information are listed
below:
• For explanation of red flags on System Control Center screens, see Red flag
indicator on page 74.
• The Advanced Pages contain diagnostic and other information that may help in
troubleshooting. See Chapter 9 – Advanced Pages on page 111.
In addition, the HX90 satellite router provides its own online Help, which includes
substantial troubleshooting information (including troubleshooting commissioning
problems). Access this information through the System Control Center
> Frequently Asked Questions).
Another valuable source of troubleshooting information is the HughesNet
Knowledge Base, available online at
NOTICE
Do not use the recessed rescue switch on the router's rear panel unless you are a
qualified technician. Pressing this switch could cause the router to become
inoperable.
NOTICE
This installation guide contains some procedures that instruct you to restart the
router using the Restart function in the System Control Center. When so
instructed, do not power cycle the router. Doing so will destroy data that may be
useful for troubleshooting.
Troubleshooting
http://kb.hughesnet.com
Chapter 8 • Troubleshooting
1039456-0001 Revision A
Chapter 8
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Troubleshooting
