Confirming Noc Connectivity (Static Ip Address) - Hughes HX90 Installation Manual

Confirming NOC connectivity (Static IP Address)

Chapter 8 • Troubleshooting
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1039456-0001 Revision A
3. If the connectivity test succeeds but you still cannot access the Internet, follow
these steps to ping the router address from your computer.
For more information on the ping test, see Verifying the Ethernet connection on
page 30.
a. At the System Control Center, click the
The System Information page appears.
b. Record the router address listed in the HX90 Info section.
c. On the Windows desktop, go to Start > Run.
Run
The box appears.
d. In the Open field, type command.
OK
e. Click .
The Command window appears.
f. At the prompt, type ping followed by a space and the router address.
For example, if the router address is
ping 172.19.19.1
Enter
g. Press .
If pinging the router address succeeds but you still cannot access the Internet,
skip to Confirming Internet connectivity on page 99.
This section applies only if the router is using a static IP address.
If pinging the router address fails, and DHCP is disabled on the router, the default
gateway address is probably not set correctly in the computer's operating system
settings. The default gateway address should be the router IP address as displayed on
the System Information page HX90 Info section, in the LAN1 IP Address field.
1. Check the default gateway address in the computer operating system's network
properties settings; make sure it is the same as the satellite router's IP address
(LAN1 IP Address).
2. Ping the router address from your computer.
For information on the ping test, see Verifying the Ethernet connection on
page 30.
3. If the ping test fails, restart the satellite router:
a. Go to the System Control Center home page.
b. In the Help section, click
4. If restart does not correct the problem, power cycle the satellite router:
a. Unplug the power cord from the power source.
b. If the router is connected to a DC power source, unplug the DC input cable
from the router's power supply.
c. Wait 10 sec.
System Info
172.19.19.1
.
Restart HX90 .
link.
, type