Problem With A Connected Device - Hughes HX90 Installation Manual

Problem with a connected device

Chapter 8 • Troubleshooting
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1039456-0001 Revision A
4. If the front panel LAN LED is still off, check the Windows Device Manager to
see if the computer's NIC or network adapter is installed correctly.
a. In Windows XP, for example, click Start > Settings > Control Panel > System >
Hardware > Device Manager.
A screen appears listing all the devices installed on the computer.
b. Look for Network adapters.
If the NIC is not properly installed, a red X appears next to its listing.
c. f a red X is present, troubleshoot the NIC installation using the manufacturer's
instructions and Windows documentation.
5. If the LAN LED is still off, follow this step only if the satellite router is connected to
a hub, router, or other network device (that is, not connected directly to the
computer). Connect the computer directly to the satellite router (to bypass the
network device) as follows:
a. Disconnect the Ethernet cable from the device.
b. Using an Ethernet cable you know is good, connect the satellite router LAN
port directly to the Ethernet port on the computer.
This temporarily bypasses the Ethernet device as a way to help determine
where and what the problem is.
c. Check the router's LAN LED.
If the LAN LED is on, but was off before you made this direct connection, there is
probably a problem with your network device or the connections to it. Check
those connections. If the LAN LED is still off after checking the connections,
contact the manufacturer of the network device for assistance.
6. If you have not found any problem so far, but the LAN LED is still off, power cycle
the router again.
7. If the LAN LED is still off, power cycle the Ethernet device according to the device
documentation.
8. If the LAN LED is still off, restart the computer.
9. If the LAN LED is still off, try connecting the satellite router to another computer.
If the front panel LAN LED is now on, there may be a problem with the
customer's computer that was connected to the satellite router.
If the LAN LED is still off, contact Installer Support.
If a device other than a computer is connected to the satellite router, the System
Control Center is probably never accessible. However, you can troubleshoot based on
the following LED conditions. For details, go to the listed page.
• Transmit LED is off on page 105
• Receive LED is off on page 105
• System LED is off on page 106