Problem With A Connected Device; Transmit Led Is Off - Hughes HX90 User Manual

Problem with a connected device

Transmit LED is off

Chapter 4 • Troubleshooting
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5. If the LAN LED is still off, follow this step only if the satellite router is connected
to a hub, router, or other network device (that is, not connected directly to the
computer). Connect the computer directly to the satellite router (to bypass the
network device) as follows:
a. Disconnect the Ethernet cable from the device.
b. Using an Ethernet cable you know is good, connect the satellite router LAN
port directly to the Ethernet port on the computer.
This temporarily bypasses the Ethernet device as a way to help determine
where and what the problem is.
c. Check the router's LAN LED.
If the LAN LED is on, but was off before you made this direct connection, there
is probably a problem with your network device or the connections to it.
Check those connections. If the LAN LED is still off after checking the
connections, contact the manufacturer of the network device for assistance.
6. If you have not found any problem so far, but the LAN LED is still off, power cycle
the router again.
7. If the LAN LED is still off, power cycle the Ethernet device according to the device
documentation.
8. If the LAN LED is still off, restart the computer.
9. If the LAN LED is still off, try connecting the satellite router to another computer.
If the front panel LAN LED is now on, there may be a problem with the computer
that was connected to the satellite router.
If the LAN LED is still off, contact your service provider.
If a device other than a computer is connected to the satellite router, the System
Control Center is probably never accessible. However, you can troubleshoot based on
the following LED conditions. For details, go to the listed page.
• Transmit LED is off on page 56
• Receive LED is off on page 57
• System LED is off on page 57
If the satellite router is not operating normally and the Transmit LED is off, follow
these steps:
1. Check the router's cable connections.
Make sure the cable connections are secure (properly aligned-not cross
threaded; finger tight with no play).
Note: The router may operate correctly when first installed even if the transmit
and receive cable connectors are not adequately tightened. However,
problems could develop later. Therefore, correct operation of the satellite
router is not an indication that the cables are adequately tightened.